Angie's List, LLC

October 23, 2015Re: [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for my delay in responding to you[redacted] agreed to advertise with Angie’s List on September 9, 2015, per the attached agreement We have reviewed the sales process and found that [redacted] did agree that any Storefront offers from advertisers came with a lowered 3% transaction fee to be paid to Angie’s List Though the exact details presented by Drake were not our standard policy, we will be happy to honor the rate that was given [redacted] over the phone No misleading was intended, and we are happy to honor the price quoted to [redacted] .Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat information is found under the terms and conditions on their advertising agreement If [redacted] is still interested in canceling his advertising with us, he would need to pay the early termination fee to cancel the contract We hope that by honoring the rate we originally quoted, we can help [redacted] benefit from the advertising he agreed to and we can find mutual benefit.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did, however, deliver to the extent of the contracts that we signed We would be happy to continue working with [redacted] , and have reached out to him to offer this lower 3% rate We ask that he let us know how else we can help him Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

April 3, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company Mr [redacted] purchased a lead generated online based on a customer’s request As Mr [redacted] is claiming that the information the customer submitted did not allow him to contact the customer, we have issued a refund for this purchase We apologize for the miscommunication, as the individual who had been in contact with Mr [redacted] did not receive the email Mr [redacted] maintains he sent For ease of communication, Mr***’s best point of contact with Angie’s List moving forward would be our Business Center, who can be contacted at [email protected] or 1-866-843- In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe have refunded Mr [redacted] for his lead purchase, and look forward to continuing to work with him in the future if he chooses to Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There clearly was confusion or I wouldn't have advertised Your sales team even stated "every contract MUST be properly licensed and if someone were to report them they would be immediately removed" which did not happen! It's sad that you advertise to the general public that your contractors are licensed and insured when as you clearly are admitting is not the case You should require every advertising contractor to provide a copy of their license prior advertising if you are going to deceive the public What does the IRS audits have to do with contractor's licenses? You are just adding more fluff and Angies's List always does Additionally I am not an attorney so not everything is clear in your lengthy contracts and descriptions which your legal department knows I will have leverage due to not being an attorney I will sue you if I have to although I'm giving you this final opportunity to reimburse me Once my first year was about up I notified Kirk F [redacted] that I was not going to resign At this time he notified me about the fetch list and guaranteed that I would get reviews as I had over regular customers The only catch was I had to resign I'm a business owner that is trying to grow my business so all I want was Angie's List to work for me Obviously I did not make the best decisions as I was constantly given the run around by your team Anyways I resigned, you ran the fetch list and I DID NOT get one single review from it So here we go againDid you even attempt to help get me reviews? No you did not I emailed everyone of my customers asking if Angie's List contacted them for reviews and not one single customer said they even heard from you except the getting advertisements to become members So the fact is all you did with MY CUSTOMER LIST was try to get them to buy memberships I'm sure my attorneys will have a field day with you.We both know the only reason you reimbursed me for my other business, [redacted] ***, was because I complained to the Revdex.com You DID NOT give me an extra month I told you to cancel the contract which you refused until or months later At that time you refused to reimburse me for the overage and refused to provide detailed billing summaries You stated you also had documented proof of me agreeing to continue which you also failed to provide The fact is you attempted to take advantage of me so I took the complaint here As I continue to do more research this appears to be the norm with your unhappy customers You should not be allowed to get away with it.At this point its more of the principle than the money You are an unethical company and I will expose you if you do not refund me.My attorney is copied here Regards, [redacted] ***

July 11, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for the delay in my responseMs [redacted] originally contacted Angie’s List on 5/17/informing us that the service could not be fully completed due to the paint chipping on her deckAs a member based service, Angie’s List offers service providers, who have earned high grades, the opportunity to advertise through coupons and ecommerce on our websiteThe Angie’s List Big Deal is a voucher for services from the provider that it is purchased withOnce work has been started, the provider is responsible for all funds paid for the service, regardless of Angie’s List percentage takeAngie’s List keeps a percentage of the service voucher because the services offered are marketed directly to our membersThe provider is paying for exposure and is responsible for the interaction on the job site, the quality of their work, and the customer’s satisfaction with the serviceWhile I do understand where Ms [redacted] is coming from, our procedures were followed correctly and [redacted] had the opportunity to follow through on the full refund amount of $Unfortunately, they were not agreeable to this and refunded her $ Despite our procedures, we have agreed to refund Ms [redacted] the $she’s requestedMs [redacted] has been a loyal member and we understand her frustration regarding this situation and are willing to make an exceptionI have submitted this request to our Accounting team and this should be processed back to her payment method within 3-business days I find it regrettable that we left Ms[redacted] feeling she had no recourse but to contact the Revdex.comWe always want to provide top notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

We have attempted to contact this customer to address their concerns listed in this complaint At this time, we are in the process of canceling the contract, as requested by this customer I have left my contact information for this customer to follow up and address their concerns specifically

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below look up [redacted] for my accountYou terrible page doesnt have an account number or anything else so try that Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Regards, [redacted]

November 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint response to our attention I’d like to start by offering a sincere apology to Mr [redacted] for the additional email he received on 11/20/ Angie’s List is currently investigating this email send on 11/20/that may have been received by members who have unsubscribed from emails At this time, to assure Mr [redacted] does not receive any additional emails from Angie’s List, I have removed his email address from his profile In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Assuming the review from the person whom we never worked for remains absent from our reviews, we are satisfied It is a shame that it took a 4-month process of complaining to the company and finally filing a dispute with Revdex.com for this to be resolved This is time that could be better spent helping our customers Angie's List should take a long, hard look at their business practices I sincerely hope we do not have to deal with an issue like this again Regards, [redacted] ***

October 28, 2015Re: Complaint Case # [redacted] Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to [redacted] for the frustration this process has causedDue to the ongoing frustration [redacted] has experienced, and the lack of response from the service provider, we have made an exception to our policies and have refunded the full amount of her purchase back to her I have also reached out personally to her to offer my direct contact information and ask her for the chance to earn back her trust after a long and frustrating experience.I find it regrettable that we left [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble [redacted] has had to deal with Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I had someone tell me not to contact Angie's List for this projectThis particular person told me they heard that Angie's List contacts are unreliableI did not deliberately fall into a trap of some sort, did I? I contacted Angie's List about this problem, shortly after the occurrence and I was only directed to fill out a review of the companyIt has been many weeks since that contact and I haven't heard another word from Angie's List, until now.I contacted this provider of service because they advertised through Angie's ListPerhaps the Revdex.com and Angie's List should do further researchIt appears that my hands are pretty much tiedI had someone come to my house yesterday who was trying to tell me AC units only last years.What happened to honesty in business? Regards, [redacted]

March 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to respond again to this complaint I first wanted to apologize for misspelling Ms [redacted] ’s name in our previous correspondence Though we maintain that Angie’s List was not at fault for the misunderstanding that we have already addressed, and though we did not see any updated information in Ms [redacted] ’s updated complaint, Angie’s List will agree to waive one month of her advertising payments that are past due This reduces the balance that is outstanding in order for Ms [redacted] to remain within category search on Angie’s List This amount is due very soon to avoid being sent to a third-party collections process, so we would encourage Ms [redacted] to communicate with her client success manager to work out a suitable payment schedule promptly We strive to provide top notch customer service to members and service providers alike and regret that the consumer was disappointed with her experience with Angie’s ListWe delivered to the extent of our contractAngie’s List and Ms [redacted] ’s company have a binding agreement, and just as we have acted in accordance with our obligations, so must Ms [redacted] Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

August 25, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our companyI apologize for the delay in my response On 4/20/2016, Ms [redacted] started to advertise with Angie's List Ms [redacted] electronically agreed to advertise with Angie’s List for one yearWe require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have reviewed our sales process and customer service interactions with Ms***Ms***’s advertising contract was cancelled on 7/7/after speaking with management in the Advertising DepartmentIn terms of the portion of her advertising term that already ran, Ms***’s advertisement was running as agreed from April through JulyMs [redacted] will still be responsible for paying the standard Early Termination Fee, but any payment she has made since the time of cancellation will be applied to what she owes for this fee Angie’s List has recently changed the membership structure to allow an option for a free membership Angie’s List has kept the same paid membership base and increased the number of daily member joins exponentially The increased amount of traffic to the Angie’s List website would have increased the opportunity for Ms***’s business to generate leads through their advertising campaign with Angie’s List In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Ms***'s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

June 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for the delay in my response I first wanted to apologize to Ms [redacted] for any frustration he has experienced during the sale or cancellation of his advertisement On 2/25/2016, Ms [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreementOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We have reviewed our sales process and customer service interactions with Ms [redacted] We did not find any misleading or misrepresentations on our endThe different percentages that Ms [redacted] is referring to may be a result of the different types of offers discussed with our representativeWe would be happy to work with Ms [redacted] to work on getting return value from her advertising contractIf she would still like to cancel, she can contact us directly and we will work directly with her to cancel her advertisement In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Ms [redacted] ’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

June 1, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attention I’d like to first sincerely apologize to Ms [redacted] for the frustration endured as a result of receiving unwanted phone calls In addition, we thank Ms [redacted] for alerting us to the poor customer service and rudeness she experienced.I have confirmed that Ms [redacted] and [redacted] have been removed from our call list In addition, we will be looking into the behavior of our salespeople to ensure that we do not cause frustration to other companiesWe will follow up as necessary to train our salespeople and/or update our processesWe again are so sorry for this frustration Please tell Ms [redacted] to let me know if she continues to receive any contactI’m happy to address any further concerns.Thanks again for the opportunity to respond Please let me know if you need anything further.Kind Regards,Jesse B [redacted] @angieslist.comAngie’s List

May 16, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I apologize for the extreme delay in my responseI apologize for the frustration Ms [redacted] mentions in her complaint Angie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Members are required to attest to the review confirmation statement before submitting each review Without that unique attestation accompanying a review, it cannot be submitted to the website Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider We did reach out to the member in question Our member responded to our requests by confirming that their review was intended for a different company Our IT staff are in the process of moving the review over to the correct profileI find it regrettable that we left Ms [redacted] feeling no other recourse than to complain to the Revdex.comWe strive to provide top-notch service to all companies on our list, regardless of whether they’ve chosen to advertise with us Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further informationKind regards, Jesse [redacted] Angie’s List

October 23, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to tell our side of the story regarding complaints filed against our company As you may know, Angie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Because other consumers rely on the statements made by each member, we require each and every member to sign the following statement before submitting a report: [redacted] I confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents my actual first-hand experience, or experience which I am authorized to discuss I acknowledge and understand my responsibilities under the Angie's List Membership Agreement, and that Angie's List is relying upon the accuracy of the information in order to serve other members I confirm that I do not work for, am not in competition with, and am not in any way related to the service provider in this review Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do not remove reports at the request of service providers Rather, we allow each service provider to respond to any reports they receive, to share their point of viewMr [redacted] company has posted a response to the review in question We do have processes in place if a service provider notifies us that he or she does not recognize the name/address of a member associated with a review on their company We will reach out to the member that submitted the review in an attempt to have them confirm that review a second time, at the request of the service provider Mr [redacted] has been in contact with representatives at Angie’s List regarding this situation On 10/16/2014, a representative initiated the reconfirmation processOn 10/17/2014, we contacted the member, at the service provider’s request As of 10/23/2014, the member has not responded yetHowever, we will not remove a review at the request of a service providerWe encourage service providers to reach out to the member in a professional manner, to clarify their perspectiveThey can do so using the name and address provided through our website I find it regrettable that we left Mr [redacted] feeling no other recourse than to complain to the Revdex.com Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information Kind regards, [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I reject the offerI appreciate ms ***'s attention however she is a spokeswoman for angies's list who is looking at blackand white and really has no earthly idea what's been said---vocally promised or what has gone on the last year between angie's list and kirby painting First of all not one thing that I was told on the contract was done I cancelled this contract late april and it never went anywhere close to june so I have no idea what she is talking about BY the way june just started to day so I don't owe anything for it I understand ms [redacted] probably meant may but I don't owe angie's list for that either but i'm just pointing this out to show that everything was handled carelessly and unprofessionally Once again I truly believe that this is a form of extortion They want me to pay them an amount of money to put me backon a website that i've been on for free for yearsWith all due respect I believe they owe meI plan to file in small claimscourt no later than june 10th and I fully intend to send a copy of my beliefs to the attorney general's office and insist that theyinvestigate angie's list for criminal behavior based on the information I will provide thank you, [redacted] *** feel free to contact us if you need any more information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me as long as there are no penalty's/fees and the service agreement is terminated immediately Regards, [redacted] ***

April 10, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to tell our side of the story regarding complaints brought against our company.First, let me begin by offering a sincere apology for the frustration and concern that this has caused Mr [redacted] The information offered on a landing page is a glimpse of what is available on Angie’s List This information is pulled directly from the List and will include companies that are listed in specific categories that may have reviews in that category or other categories relating to the overall work that they doAdditionally, if the provider services the member’s area, regardless of how far away they are from the member, they will show up in search results for members If Mr [redacted] would like to provide what specifically he was looking for, I can do some research to ensure everything is functioning as intended on our end Mr [redacted] contacted Angie’s List on March 24th, indicating he wanted to cancel his membership His membership status was changed to ensure that no further monthly fees would be charged Mr [redacted] did not indicate to us that he wanted a refund I have refunded Mr [redacted] in the amount of $ I find it regrettable that Mr [redacted] was left feeling no other recourse than contacting the Revdex.comWe strive to provide top-notch customer service to our members and it is clear from the tone of thiscomplaint that we have missed the mark Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind Regards, Mindy O***Angie’s List