Angie's List, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you your last statement just made this extortion and I have been advised by my attorney to no longer have further contact with youWe will be taking legal action against Angie's List and named PartiesRegards, [redacted] ***

September 19, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for the poor experience in pursuit of his Big Deal refundAccording to our records, Mr [redacted] contacted us on 3/30/to ask for a refund on his $worth of deal purchases, which were made on 2/26/All Angie’s List eCommerce purchases have a Day Refund Guarantee All members must request a refund within days of purchaseMr [redacted] recently contacted us again on 9/16/to request a refund outside of days again I have reviewed Mr [redacted] ’s specific refund request and deemed that an exception can be granted due to the scheduling issues Mr [redacted] experienced with the service provider I have processed Mr [redacted] ’s refund at this time I would also like Mr [redacted] to know that I have followed up with the representative that he interacted with most recently to provide coaching and further training to assure better experiences when contacting Angie’s List in the future I find it regrettable that we left Mr [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

September 9, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for any frustration with her membership, including any emails she may have received that were unwanted after her attempts to unsubscribe As Ms [redacted] has requested, I have taken the necessary steps to ensure that Angie’s List will no longer correspond to her using her email address There are prepopulated email lists in place that could result in Ms [redacted] receiving a few emails within the next week, however any email correspondence after this should not be an issue for Ms [redacted] I have removed Ms [redacted] ’s name, address, and email address from her membership records, as requested and cancelled her membership effective immediately In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

September 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for the opportunity to address Ms***’s complaint response On 4/20/2016, Ms [redacted] electronically agreed to advertise with Angie’s List for one yearWe require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Angie’s List will acknowledge that the membership options have changed, which will only result in more leads provided to the companies who are invested in Angie’s List Angie’s List has kept the same paid membership base and increased the number of daily member joins exponentially The increased amount of traffic to the Angie’s List website will only increase the opportunity for Ms***’s business to generate leads through their advertising campaign with Angie’s List Ms***’s credit card was charged for the cancellation and later refunded We have now invoiced Ms [redacted] for the funds owed to Angie’s List She advised that she received an invoice from our collections department providing her with the total amount owed In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr [redacted] s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI accept their apology; however, they make the assumption that I requested an account They have said themselves that they have no record of me having an accountI do not want an Angie's List account because it cannot be used from state to state Since I am in the Army, I need something I can use in any state that I happen to live inI use only one personal email account The email account that I am using for this action with the Revdex.com is my work account and I chose this one because I know that most of the interaction was going to occur during the day when I am at work So, if they cannot find an account attached to my personal email, it is likely because I do not have an account with them Having said that, why am I then being charged $for an account? In one email from their customer service representative, the amount they said an account costs is $ If the account were real, then they would be charging me $more than they should Also, I have an email from one of their customer service representatives asking me for my banking information (which is why I added phishing to the complaint) because they cannot find an account for me I did give them the last four of my credit card that they billed which they then should have been able to search The search should have gone something like this: $billed to Then, they could have a smaller pool from which to search for the charge they billed to my VISA cardAs a summary: They readily admit that they don't have an account for me Yet, they charged me for an account that they say I don't have When I tried to resolve it, they asked for my banking information Neither of these is acceptableMy bank fixed the charge, but at their expense Angie's List should not think that the bank should have to pay for an account that does not exist for me either They now owe my bank $Regards, [redacted] ***

November 6, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for the frustration this process has caused Mr [redacted] purchased a Big Deal from the company [redacted] on September 9, We were not aware that there was any issue concerning this deal until the member contacted Angie’s List on October 20, Although his request was received outside of the window of time specified in our 30-Day Refund Guarantee, we are able to exchange the deal, if he purchases another Big Deal of any monetary amountMr [redacted] did purchase a new Big Deal today for window cleaning, allowing us to exchange the original purchase We have issued a refund of the $Big Deal from [redacted] This amount was refunded back to his PayPal accountAlthough the refund was immediate on our end, it may take a few business days to post to his account I find it regrettable that we left Mr [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersIt is clear from the tone of this complaint that we missed the mark, and I apologize for thatIf Mr [redacted] would like to discuss this further, he can reach out to me directly at 317-803-*** Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, [redacted] Angie’s List

April 10, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for the frustration this has causedMr [redacted] has already been in contact with a supervisor at Angie’s List today and all of his concerns were addressed and handled The recent membership charge was refunded and a check is being issued to cover all overdraft feesI find it regrettable that we have failed Mr [redacted] We strive to provide top-notch service to our membersAgain, we sincerely apologize for the frustration this has caused Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Mindy O***Angie’s List

February 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for all the frustration she experienced It looks like Ms [redacted] signed up in October of last year to look into providers The monthly membership she opted for online does default to autorenewal However, we employ customer-friendly refund policies for situations such as thisThough Ms [redacted] only mentioned $as the disputed charge in this complaint, it does not appear that she has logged into her membership since November, so I have refunded the charges from December through February, totaling $being returned to Ms [redacted] ’s cardThough Ms [redacted] wrote to us on 2/and asked to cancel her account, we did not receive any prior phone or email correspondence from her I apologize for this oversight, and wonder if perhaps Ms [redacted] wrote in from an address we didn’t recognize? Even in that case, we should have responded making it clear that we could not locate her account Regardless, I apologize for the frustrationIn particular, I am sorry that Ms [redacted] felt the only way of receiving a refund for her unused period of membership was by contacting the Revdex.com All customer service representatives at Angie’s List have the ability to cancel memberships and offer refunds on memberships that have not been used recently We strive to provide top-notch service to our membersAgain, we sincerely apologize for any frustration this caused Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Jesse [redacted] Angie’s List

August 25, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I apologize for my delay in responding to this complaint.Mr [redacted] account manager has been in contact with Mr [redacted] to apologize for any miscommunication and misunderstandings We value our relationship with Mr [redacted] business, Junk Eco, and we are working with Mr [redacted] directly to find ways to increase Junk Eco’s exposure to members To the best of our understanding, Mr [redacted] is willing to let us help with his advertisement, and is no longer seeking to cancel his advertising agreement I would be happy to assist if this information is not correct or if there are any updated issues for us to look into.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

March 2, Indianapolis Revdex.com [redacted] Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for any frustration this process has causedAngie Cash was a program created so Angie's List members can take advantage of personal offers while earning rewardsThis is our way of saying thank-you for taking advantage of varying aspects of a membership Mr [redacted] did contact Angie’s List in October regarding the trouble he was having regarding receiving the fuel card A supervisor followed up to have the card resent, and it appeared on our end that Mr [redacted] had completed the process to receive the gas card I am so sorry he has still not received it I am putting a physical gas card in the mail today to MrAi, and have also called to convey my personal apologies As a further apology for the long delay, I have refunded Mr [redacted] annual membership fee back to him I find it regrettable that we left Mr [redacted] feeling he had no recourse but to contact the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse [redacted] Angie’s List

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThey never did respond Can they provide proof? Regards, [redacted] ***

December 6, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to this customer’s additional comments As stated previously, Mr [redacted] ’s concern over various categories was specifically related to Angie’s List eCommerce programs, which are completely separate from his advertising campaign Mr [redacted] received services from Angie’s List, as outlined in his advertising contract Mr [redacted] disputed the charges for services received and refused to address the debt with our internal collections team Mr [redacted] ’s debt has now been turned over to a third party vendor to collect Until Mr [redacted] pays the amount owed in full, the notice on the profile for ‘Non-Payment of Advertising’ will remain Angie’s List does not delete any company profiles, but does reserve the right to remove the company from keyword and category search results when a company has a notice placed on their profile I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

March 28, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I first wanted to apologize to Mr [redacted] for any confusion or frustration relating to our review guidelinesAngie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Members are required to attest to the review confirmation statement before submitting each review Without that unique attestation accompanying a review, it cannot be submitted to the website Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider A manager of our client success department has been working directly with Mr [redacted] and looking into the reviews in question, and we are confident that we will be able to help with at least some of the reviews he has mentioned We would encourage him to continue speaking with his contacts and allowing them to assist him I find it regrettable that we left Mr [redacted] feeling he had no other recourse than to complain to the Revdex.comWe strive to provide top-notch service to all companies on our list Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

Angie's List has nothing further to discuss on this matter The contract this customer willingly entered into is for advertising exposure and makes no mention of a single representative handling this customer's account The customer had an entire team devoted to assisting him with his advertising campaign, which guaranteed him the ability to reach a representative on that team during business hours There was no change in the terms or conditions of his contract We have confirmed with this customer that his advertising had resulted in a return on his advertising investment We wish this customer the best and can confirm that his contract has been cancelled at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have had auto-renewal turned off and they continue to reinstate it without my permission I have ended my membership in the past and started it anew, rather than their suggestion that I was a continuous paid member.The claim by Angie's List that I was informed of the changes are untrue How do they justify automatically upgrading a membership because they change their model? The proper and moral thing to do would be to change it to a non-paid membership and allow the customer to upgrade when and IF they want Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is not satisfactory, but the company is not understanding how the miscategorization of my company affected my advertising contract, affecting the business I was to receive from the advertisementHow they don't connect the two does not make sense Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was not aware that Angie's list had charged me twice for the same serviceIt was their error not mineI will not use Angie's list again until the $is refundedFurther I will certainly use word-of-mouthFinally, the tech that came out to replace my ceiling fan not only left in a huff, the job unfinished - he was rude, threatening (invading my personal space in an angry state) and he broke the globe on the ceiling fan he removedVery poor vettingPoor servicePoor reactionPoor customer good will

October 18, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for the difficulties in pursuit of her Big Deal refundAccording to our records, Ms [redacted] contacted us on 3/20/to ask for assistance with her purchase, which was made on 7/25/All Angie’s List eCommerce purchases have a Day Refund Guarantee All members must request a refund within days of purchaseMs [redacted] was contacted on 3/25/regarding her request for a refund outside of days Ms [redacted] responded to the initial email sent, but has not followed up with Angie’s List since 3/28/2016, which resulted in her case being closed, as she accepted an exchange toward another purchase I have reviewed Ms [redacted] ’s specific refund request and deemed that an exception can be granted due to the scheduling issues Ms [redacted] experienced with the service provider I have processed Ms [redacted] ’s refund at this time I find it regrettable that we left Ms [redacted] feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

June 27, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for the poor experience in pursuit of her Big Deal refundAccording to our records, Ms [redacted] contacted us on 6/24/to ask for a refund on her $deal purchaseOn 6/24, a representative with Angie’s List received this request and processed Ms [redacted] ’s $refund and the funds have been processed back to her financial institution I find it regrettable that we left Ms [redacted] feeling she had no recourse but to contact the Revdex.com, and I’m unclear why she felt it was necessary to approach the Revdex.com with this complaint, as her request was processed within hours of being receivedWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

July 28, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company On 3/30/2016, Mr [redacted] started to advertise with Angie’s List for one year per an electronically signed agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement In light of any frustration or poor customer service, Angie’s List will consider Mr [redacted] contract to be terminated effective the first time Mr [redacted] expressed a desire to cancel his advertisements, which Angie’s List has documented as 5/1/ We have also agreed to waive the 35% early termination feeMr***’ company is responsible for the remaining balance for services rendered We strive to provide top notch customer service, and we regret that Mr [redacted] felt that he had no recourse but to turn to the Revdex.comAngie’s List and [redacted] have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr*** Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List