Angie's List, LLC

May 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company As Mr [redacted] states, he signed an advertising contract to live on 4/11/for a full year We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have looked into Mr***’s concerns and did not find any wrongdoing throughout the sales process, because of this we won’t be refunding his paymentHowever, we are agreeing to cancel his advertisements and are waiving the standard early termination fee due to the customer service issues he mentionedWe apologize for any frustration caused to Mr*** We have also issued a partial refund for the remaining time of the first full month Mr [redacted] had already paid for in the amount of $that remained after the cancellation of his contract We strive to provide top notch customer service, and we regret that Mr [redacted] felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

May 26, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for the frustration this process has causedMr [redacted] is correct that he accidentally purchased two copies of an offer from the company [redacted] on May 5, Due to a computer error, these offers were not correctly posted on our customer service softwareI apologize, as it seems that we misunderstood Mr [redacted] ’s requests We understood that the duplicate copy of the offer was a mistake, and refunded that on 5/ However, we had not realized that Mr [redacted] ’s need for a cleaning service was so immediate due to his upcoming move As a result, we were working with our IT department to correct our computer glitch so that the provider would be aware of the purchase, rather than simply processing the refund As of this morning, we have refunded the second copy of the offer At this point, two separate refunds for $apiece have been processed, and within a few business days this should be reflected on Mr [redacted] ’s bank statement.I find it regrettable that we left Mr [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members In this case, it seems we dropped the ball in terms of recovering from a computer issue in a timely manner As a small token of our apologies, I have refunded Mr [redacted] in full for his most recent membership renewal He will retain access to the List until his next renewal date, February 22, This refund, as well, should show up on his bank statement within two to three business days Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

September 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for any frustration with her membership, including any emails she may have received that were unwanted after her attempts to unsubscribe Ms [redacted] has contacted Angie’s List to request to have her email preferences changed to no longer receive email correspondence or the Angie’s List Publication multiple times The representatives properly updated Ms [redacted] ’s email preference, and as requested, I have taken the necessary steps to ensure that Angie’s List will no longer correspond to her using her email address There are prepopulated email lists in place that could result in Ms [redacted] receiving a few emails within the next week, however any email correspondence after this should not be an issue for Ms [redacted] In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

April 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN AttnPeggy Richardson Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for the delay in my responseI first wanted to apologize to Mr [redacted] for any frustration he has experienced while attempting to cancel his advertisementOn 11/11/2015, Mr [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have reviewed our sales process and customer service with Mr [redacted] We have agreed to waive our standard Early Termination Fee for the contract in light of any possible confusion about the term of the contract In terms of the portion of his advertising term that already ran, his advertisement was running as he agreed, and this payment was due for services rendered We did not find that there was confusion about the need for multiple reviews for maximum exposure on the list As such, no refund will be offered for the advertisement’s initial periodIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr [redacted] ’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

I would like to know the dollar amount of the credit that is being offered. What was offered was a credit for the 35% early termination fee being waived and a credit for the 3 months my ad ran incorrectly, but that still leaves the actual credit amount unknown. If you could give me a breakdown of what that would amount to like 35% off the $1,200 up-front fee for a $420 credit and $25 per month for each month my ad ran incorrectly for a $75 credit. That would be helpful. [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

August 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for the lack of resolution to his request Mr [redacted] ’s membership fees have been refunded as he requested Mr [redacted] has now requested to have his profile deleted on Angie’s List This is the first notice Angie’s List has received from Mr [redacted] regarding the removal of his information from his account At this time, Mr [redacted] ’s personal information has been removed from Angie’s List, including his name, address, phone number, email address, and payment profile I find it regrettable that we left Mr [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe do now offer a free membership option if he only occasionally needs to look up information on providers Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Jesse B [redacted] Angie’s List

February 20, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our companyOn 8/6/2014, Ms [redacted] agreed to advertise with Angie’s List for one year per the attached agreementThough you may notice Ms [redacted] did not sign the paper contract, she did agree to the terms electronically on 8/6/Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancelation feeI sincerely apologize if we failed to deliver to the extent of Ms [redacted] expectationsWe did, however, deliver to the extent that our contract with her promisedAngie’s List and Ms [redacted] company have a binding agreement, and just as we have acted in accordance with our obligations, so must Ms***We will not waive the amount owed for her cancelation fee, nor will we remove the notice, which is applied to any service provider in a similar situation, until the balance due is paid Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Anna [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI missed this link on the side of the page at firstI tried to complete the cancellation through Angie's list and that never happened so as of today they charged us another billing periodI really hope they reimburse us for the payment we made on a contract that was cancelledI'm not sure if this requires more response, or me missing the confirmation on the side of the web page allows Angie's list to move forward with billingI apologize fully for the miscommunicationI look forward to hearing back from you! Regards, [redacted]

December 17, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyThough [redacted] [redacted] signed an agreement with Angie’s List on November 6, authorizing an early termination fee of 35% of the total contract value, we have decided to honor the Ortegas’ requests by waiving this early termination fee Though we would have preferred to continue working with [redacted] as an advertiser on Angie’s List, we agree that since the advertising period had not yet begun, we will not apply our standard terms and conditions in this caseIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did want to work with [redacted] company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee since MrOrtega has made it clear he is not currently interested in advertising.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

June 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ,Thank you for bringing this updated complaint to our attentionWe again appreciate the opportunity to respond to complaints against our company.I can understand Mr***’s frustration in dealing with a review from a member that he does not recognizeI also noticed that this same member left him a review over a year ago, but Mr [redacted] did not bring this to our attention at the timeAs we never received a response from our member, and in light of the long distance between Mr***’s service area and the member’s address, we have temporarily deleted both reviews left by this member If the member were to respond to Angie’s List and let us know where they intended their review, we would post it in the correct place, after confirming whether the second review was intended instead as an update to the original review.I find it regrettable that we left Mr [redacted] feeling no other recourse than to complain to the Revdex.com I thank Mr [redacted] for his patience, as we do not delete reviews while the reconfirmation process is still going on; however, when the process comes to a close, we will sometimes remove reviews due to strong indications that the member is in error Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards, [redacted] ***Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

October 27, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attention We appreciate the opportunity to give our side of the story regarding complaints filed against our company It seems that [redacted] has been receiving emails from us even after unsubscribing from all correspondenceIt appears that there must have been a glitch preventing her unsubscribe request from being fully processed I have globally unsubscribed her from all emails I apologize about this glitch causing the unsubscribe process to be frustrating and difficult I am especially sorry that [redacted] s frustrations caused her to lose faith in our company and cancel her membership I would be happy to offer her a free membership (leaving the total unsubscribe intact) If she had any other feedback, I would love to personally work on this issue for her Please share my email address with her.Thanks again for the opportunity to respond to this complaint Please let me know if you need anything further.Kind Regards,Jesse ***Angie’s List

July 7, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our companyI apologize for my delay in responding to the Revdex.com I’d like to start by offering a sincere apology to Mr [redacted] for any confusion regarding his membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge Since the time of this complaint, I have followed up personally with Mr [redacted] to fully understand his feedback and thank him for his perspectiveHe let me know that he did not see any emails about the renewal, and asked that we reconsider our policiesHe informed me that he has disputed the renewal charges with his credit card, and it appears that he did receive the funds for his membership renewal back from his financial institution Since the time of this complaint, we have also worked to be sure our policy on membership refunds is fair and gives members an opportunity to let us know shortly after an automatic renewal if they had not intended to renew Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

October 6, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for any confusion regarding his membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge Mr [redacted] joined Angie’s List on 9/30/as a member through an online purchase Mr [redacted] used his membership the first month of joining and has not used the membership since With that being said, Mr***’s credit card information that was on file changed during the course of his year of membership Mr [redacted] may have cancelled his credit card, but had not cancelled his membership with Angie’s List until 10/4/ His membership has been cancelled, effective 9/30/when the automatic renewal charge failed due to the change of his credit card information Prior to 10/4/2016, Mr [redacted] had not contacted Angie’s List since joining to request any changes to his membership, which is why his automatic renewal was scheduled for 9/30/ Mr***’s complaint has been resolved as of 10/4/when he contacted Angie’s List to request cancellation of his already expired account Angie’s List did not charge Mr [redacted] for the automatic renewal due to the failed payment As Mr [redacted] has requested, I have unsubscribed him from all email correspondence from Angie’s List This may take a few business days to complete, as Angie’s List has pre-populated email distribution lists already set to go out to members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below My concern is that the vendor is not responding to Angie's List nor me For me this is a fraudulent transaction if I can't get the service I paid for back in June If Angie's List can only reach out to a non-responsive vendor, I want this noted on their record about how they help resolve issues with their vendors

April 20, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for any frustration this process has causedAngie Cash was a program created so Angie's List members can take advantage of personaloffers while earning rewardsThis is our way of saying thank-you for taking advantage of varying aspects of a membership Ms [redacted] did contact Angie’s List at the end of March regarding the trouble she was having with the fuel card A supervisor ensured that the Angie Cash was made available to her and it appears she has completed the process to receive the gas card I am so sorry she has still not received it I will be addressing this with the team that handles the gas cards and I am putting aphysical gas card in the mail today to Ms [redacted] I find it regrettable that we left Ms [redacted] feeling she had no recourse but to contact the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Mindy O***Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards, [redacted]

July 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for notifying us that this complaint resolution was not satisfactory to Mr [redacted] We appreciate the opportunity to respond to complaints filed against our company On April 18, 2016, Mr [redacted] electronically agreed to advertise with Angie’s List for one yearBefore Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat information is found under the terms and conditions on their advertising agreement Upon receipt of this complaint, we did review the sales process for this company We did not find any wrong doing and found that Mr [redacted] was not mislead nor guaranteed leadsWe also explained the month agreement and the 35% early termination fee while going through the sales process In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List and felt that they had no choice but to contact the Revdex.com in this matterRegardless, Mr [redacted] was made aware of the contractual agreements beforehand and because of this, we will not be issuing a refund for services renderedAngie’s List has already cancelled the advertising contract Mr [redacted] agreed to and has waived the 35% early termination fee Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List