Angie's List, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI am shocked though they state I didn't use other means to sort this out even I contacted them several times and had single response weeks later and since PayPal closed my case due to sellers non responsiveness I had no other choice but contact Revdex.com, and only after I emailed copy of my complaint message to Angie's List then they reacted and issued refund.Excellent job, thank you for your help! Regards, [redacted]

April 17, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attention I’d like to first sincerely apologize to [redacted] for the frustration endured as a result of receiving unwanted phone calls I have confirmed that [redacted] has been removed from our call list We again are so sorry for this frustration Please tell [redacted] to let me know if he continues to receive any contactI’m happy to address any further concerns.Thanks again for the opportunity to respond Please let me know if you need anything further.Kind Regards, [redacted] @angieslist.comAngie’s List

February 20, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for any frustration or confusion regarding her membership Ms [redacted] has been a member of Angie’s List since at least During the years between now and when she first signed up, she has utilized our automatic renewal feature for some years, and chose to manually renew her membership during other yearsThough our membership agreement does advise that our default setting for memberships involves automatic renewal, we are always happy to change any member’s billing status upon request I have reached out personally to Ms [redacted] via phone and email to offer to set her account’s billing up however she likesWe even have a free Green membership available if she prefers to change to that optionI am especially concerned by Ms [redacted] ’s mention of emailing us with no response, as I do not see records of those emails from our endI would love to work directly with her to investigate these and be sure we responded to any and all inquiries Ms [redacted] last renewed her membership in August of Though we do not normally offer refunds for renewals after days from the renewal, I have made an exception and issued a refund of her most recent renewalI have also left her account active through her expiration date next August I find it regrettable that we left Ms [redacted] feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersI would welcome Ms [redacted] to continue to contact me directly so that I can continue assisting her Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

April 8, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously On 1/20/2015, Mr [redacted] agreed to advertise with Angie’s List for one year per the previously attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Mr [redacted] was in communication with representatives discussing cancellation of his advertisingAfter investigating this matter, we determined that a refund for two weeks of advertising would be issued to Mr [redacted] The refund was deducted from Mr [redacted] ’s company’s cancellation fee, reducing the cancellation fee balance to $As we previously stated, Mr [redacted] ’s company is responsible for this remaining balanceThat balance has been sent to the collections agency we work with, [redacted] , which Mr [redacted] must contact directly to pay the balance owedTheir phone number is 877- [redacted] We strive to provide top notch customer service to members and service providers alike and regret that a consumer was disappointed with his experience with Angie’s ListWe delivered to the extent of our contractAngie’s List and Mr [redacted] ’s company have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr [redacted] No additional refund will be given Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, [redacted] Angie’s List

Revdex.com: Not only has the long reviewer not removed his previous reviewAngie's List allowed him to place another reviewThis one a little better than before but still a negative reviewNot only has Angie's List failed to fix the issue, or reach out for the information pricing his review falseAlso, he was never a client of oursHis daughter was the clientNow we have falsified negative reviews on Angie's List, by someone that was never even a client of ours I have reviewed the response made by the business in reference to complaint ID [redacted] *nd have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

December 5, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for any frustration with his membership, including any emails he may have received that were unwanted after his attempts to unsubscribe I have taken the necessary steps to ensure that Angie’s List will no longer correspond to him using his email address There are prepopulated email lists in place that could result in Mr [redacted] receiving a few emails within the next week, however any email correspondence after this should not be an issue for Mr*** In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie's List

December 18, 2015Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for the delay in my response.I’d like to start by offering a sincere apology to [redacted] for the frustration this process has causedWe are currently working to fully respond to this matter I apologize for the additional delay, but we are aware of the complaint and are gathering information to resolve the situationThanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s [email protected]

February 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyThough Ms [redacted] signed an agreement with Angie’s List on July 28, 2015, authorizing an early termination fee of 35% of the total contract value, we have decided to honor her request by waiving this early termination fee, as we agree that she received slow response to various inquiries, and less than perfect customer service We would have preferred to continue working with [redacted] as an advertiser on Angie’s List, but given that Ms [redacted] is no longer willing to advertise with us, we will waive the early termination fee and consider the contract canceledIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe appreciate the feedback and ability to correct this situation to some extentThanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse [redacted] Angie’s List

We have connected Mr [redacted] with his account manager, [redacted] At this point, we believe this complaint to be resolved If this is not the case, please let me know how we can further help

Angie's List has resolved this request by issuing this customer's refund and cancelling their membership We hope this customer will consider using our services again in the future if the need should arise

July 2, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ,Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company.I apologize for the frustration this process has caused Mr [redacted] Angie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Members are required to attest to the review confirmation statement before submitting each review Without that unique attestation accompanying a review, it cannot be submitted to the website Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider We did reach out to the reporting member on 6/25/at Mr [redacted] ’s request The member confirmed to us that their review was intentional, and verified the contact information for Mr [redacted] ’s business as matching the description of the company the member intended to review In light of this, we will not be removing the review in questionI find it regrettable that we left Ms [redacted] feeling no other recourse than to complain to the Revdex.comMr [redacted] is welcome to avail himself of several methods Angie’s List offers to service providers for free to help members hear from their satisfied client base Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,Jesse B***Angie’s List

August 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company On 4/28/2016, Mr [redacted] agreed to advertise with Angie’s List for six months We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Mr [redacted] has been in contact with Angie’s List for several months expressing his frustrations over the transition to our new website The complaint that Mr [redacted] has expressed with our eCommerce program is completely separate and voluntary from our advertising program and is not a requirement of the contract Mr [redacted] signed for his advertisement with Angie’s List Upon investigation into Mr***’s advertising, it was determined that there were no issues with Mr***’s advertising during the transition to our new website, and Mr***’s eCommerce offers were ran accordingly At this point, Mr [redacted] has not paid for the past months of services rendered and has been sent to the collections agency Angie’s List uses to recover funds not paid for services rendered Our internal collections team has proactively cancelled Mr***’s advertising contract and placed a notice on his profile for ‘Non-Payment of Advertising’ Mr [redacted] will be responsible for paying for the months of services rendered that were not paid for and the 35% early termination fee associated with his contract In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service We would love the chance to earn back Mr***’s trust in the future and work with them again Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

February 3, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint response rejection to our attentionWe appreciate the opportunity to respond to complaints against our company I would like to again start by offering a sincere apology to Ms [redacted] for any confusion regarding her membership Ms [redacted] did join Angie’s List on 5/9/ I have confirmed that the credit card used for the original membership purchase and all subsequent automatic renewals of her membership were listed in her name Ms [redacted] has also left reviews on companies she has used dating back to June 24, Ms [redacted] agreed to automatic renewal on her account when she joined and had been automatically renewing her membership for a decade Ms [redacted] requested to receive an email notification prior to each automatic renewal Angie’s List sends out the email notification roughly days prior to the automatic renewal of her membership Ms [redacted] emailed Angie’s List last on 3/30/to request the cancellation and refund of her membership Ms [redacted] ’s account has been cancelled and refunded back to the original form of payment at this time Since Ms [redacted] indicated that her card was compromised and a new card was issued by her bank, there should be no issues with refund being routed back to the same account under her new card If Ms [redacted] has any issues locating the funds for her refund, she will need to contact her financial institution Ms [redacted] is certainly entitled to her opinions of Angie’s List, however I would like to point out that the Fair Price Guarantee and Service Quality Guarantee were offered to Angie’s List members as benefit All Big Deals are governed by contracts with exact parameters for the service being offered If a company is not honoring the offer as written, it would not qualify for assistance through the Fair Price or Service Quality Guarantee The details and terms and conditions for these programs are available on the Angie’s List website Angie’s List is sorry to see such a tenured customer go Ms [redacted] can keep in mind that Angie’s List does offer a new membership that is free that can be accessed online Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They are leaving the "F" on our account and they didn't get a response back from the memberThis is not rightWE don't know her, we have never done any work for her nor was she in any of our records of calling our businessAL wrote see below " The member did not respond if the review was for the correct company or not" This is not acceptable business practiceThis is not resolved"We did reach out to the member in question The member did not respond to indicate if the review was for the correct company or not Our policy, as a passive conduit, is to leave the review on the company the member initially stated they had an interaction." Regards, [redacted]

April 14, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our companyI’d like to start by offering a sincere apology to Mr [redacted] for the frustration this has causedMr [redacted] purchased a year membership for $on 8/30/ Per our membershipagreement, members have the right to a 110% money back guarantee on their current membership term if they are not satisfied with their annual membership Mr [redacted] is in his final term (year) of his membership We have refunded 110% of this term back to him (prorated refund of $11.60, plus an extra 10% via check) Additionally, this is not an updated policy This is the same policy that was in place in I’m so sorry for any miscommunication or confusion on the policy Again, we sincerely apologize for the frustration this has caused Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information [redacted] ***Angie’s List

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Angies List finally did refund my money on 04/16/but immediately charged me again the next day without my authorization I have no interest in being a member and want my money back from these scammers Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Unfortunatly, I do not appear to be getting what we agreed to Angie's list said that they would provide greater visability by"dropping their paywall" which I thought to mean that anyone coming from Google would be able to search and use Angie's list without signing up This different is large because Google cannot scan and index the categories and Google treats sites differently that have a wall up before their data.I did not sign a contract stating that there is a 35% cancellation fee that I know of and Angie's list did not provide me with what I thought I was getting Angie's list is a scam and a fraud and I will not be paying anything in the future Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I really appreciate your help in this matter, and very much appreciate Angie's List giving me a refund Regards, [redacted] ***

July 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for any confusion or frustration regarding his membership Mr [redacted] was in contact with Angie’s List representatives on 7/21/multiple times The different types of memberships, some of which are paid, were all explained to Mr*** Mr [redacted] elected to have his paid membership downgraded to a free membership His refund was issued and his account was switched over to a free ‘Green’ membership At this time, Mr***’s complaint has been resolved Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

May 4, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company MrRadtke agreed to advertise with Angie’s List, but we agree that there was some misinformation presented during the sales process, and MrRadtke is correct that there was a misspelling of his name in the print ad that was caused on our end In addition, the customer service he received left much to be desired, and we can understand his frustration with itAs a result, we will agree to waive our standard Early Termination Fee of 35% of the contracted amount, which is included in every signed contract We will also refund him the amount he paid for his print advertisement for the three months the ad was misspelled In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service We would love the chance to earn back MrRadtke’s trust in the future and work with him again Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse Brown Angie’s List