Angie's List, LLC

April 13, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against
our company In 2012, Ms*** was the direct contact with Angie’s List for *** *** *** *** ***. She signed contracts for the company to advertise with Angie’s List, which ultimately were defaulted on and put into collections. Angie’s List holds the right to determine her eligibility for future opportunities to advertise with Angie’s List even with a different company name Angie’s List has performed internal investigations and determined that Ms*** will be responsible for the debt owed by *** *** *** *** ***, as she split *** *** *** *** *** and attempted to start advertising with *** ** *** *** *** ***. At that time, Ms*** was advised Angie’s List would not allow her to advertise due to the original company’s debt with Angie’s List and the major role she played in the business relationship. At this time, if Ms*** would like to advertise with Angie’s List, she must pay off the debt owed for contracts that she set up under a previous company name. Ms*** has recently received additional correspondence from Scott J*** with the Angie’s List Service Provider Integrity Department. She can address all additional questions or concerns with Scott directly. Scott responded to the threatening email we received from Ms*** at Angie’s List this morning. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

August 29, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this response rejection to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to apologize to Ms*** for the confusion regarding my initial response Ms***’s refund of $16.99, effectively cancelling her membership, was processed on 8/28/at 10:02AM EST, not 8/22/2017. It can take a few business days for the funds to process through her financial institution to her account. I apologize for this previous oversight Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all let me start by saying that Angie's List practices are horridFrom the start of July I had been threatened and bullied into having to do the advertisingAt first they wanted $a month which was way out of our budgetWhen the $was finally agreed upon I was treated like crap by Ryan *** and Chris *** because we didn't pay enough for the advertising They both told me that if you do not pay for the advertising then my profile is put at the very back of their search listing and no one will use our services because they can not find usThen when I did pay for the advertising Ryan said that is all you paid that is not going to put you very high in the search listing
Angie's List posts online and on their commericals no contractor can ever pay to be on Angie's List its complete falsehood because unless you do advertise with them they call and or email you 2-times a day with their threats of no one will contact you because we place you in the far back of the run of advertisers if you do not advertiseAlso you can only do great deal with them unless you advertise.
I explained all of this to Sarah *** in an email and this was her reply:
-----Original Message-----From: Sarah *** [mailto:[email protected]] Sent: Tuesday, October 28, 2:PMTo: '*** ***'Subject: RE: Cancellation Balance Owed- Final-- SPID ***
Thanks ***
The is for the time the ads ran on the 9/invoiceThe owed is for the cancellation fee that is outlined in the contract, it's 35% of the unused portion of the contractThe October invoice was credited off
Sarah ***
Collections Department
EWashington St
Indianapolis, IN
(866) 543-ext
[email protected]
I am more than willing to pay the $for the time the ad ran however I will not pay $for a cancellation fee when October invoice has been credited off
The solution we are looking for is to pay the $and have Angie's list remove any negative comments they have on our profileThe practices that were done to me in order to get me to advertise with them are very unethicalIf we can not get this resolved between us then we will seek legal counsel along with social media and local news reportingI am sure there are many other contractors like myself who would come forward with the same experiences I have had.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Please ensure that our company credit card is either credited back the 35% early termination fee, or confirm that the our company credit card has not yet been charged the 35% early termination and that Angie's List has no further intention of doing so. Thank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI would like to add that this was, in fact, the THIRD time I had to contact the company and at the same time had contacted Revdex.com in order to get resultsThe statement in their letter that they refunded my money upon the first contact is a statementI am just happy to have my money backThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

angies list did call and let me cancel, the service with out the excessive early charge, nowwe are very thankfulthey also explained they are looking at these yearly contracts and may have month to month dealswe may again try angies list one day if they should offer month to month and really explain to us what they can offer plus be sure we are showing upor prove to us we are actually getting any leadswe don't understand why we cant rate angies list on google reviews

May 11, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for the frustration this process has caused Mr*** purchased an offer from the company Armstrong Landscaping on 3/29/15. We do have a day refund policy that is included in the details of the deal purchased. We are sorry if Mr*** did not see this information. We have refunded Mr*** in the amount of $199.00. I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Mindy O***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

April 10, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for the frustration this has causedMr*** has already been in contact with a supervisor at Angie’s List today and all of his concerns were addressed and handled. The recent membership charge was refunded and a check is being issued to cover all overdraft fees. I find it regrettable that we have failed Mr***We strive to provide top-notch service to our membersAgain, we sincerely apologize for the frustration this has caused. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Mindy O***Angie’s List

July 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *
***, Thank you for notifying us that this complaint resolution was not satisfactory to Mr***We appreciate the opportunity to respond to complaints filed against our company. On April 18, 2016, Mr*** electronically agreed to advertise with Angie’s List for one yearBefore Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat information is found under the terms and conditions on their advertising agreement Upon receipt of this complaint, we did review the sales process for this company. We did not find any wrong doing and found that Mr*** was not mislead nor guaranteed leadsWe also explained the month agreement and the 35% early termination fee while going through the sales process In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List and felt that they had no choice but to contact the Revdex.com in this matterRegardless, Mr*** was made aware of the contractual agreements beforehand and because of this, we will not be issuing a refund for services renderedAngie’s List has already cancelled the advertising contract Mr*** agreed to and has waived the 35% early termination fee Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There clearly was confusion or I wouldn't have advertised Your sales team even stated "every contract MUST be properly licensed and if someone were to report them they would be immediately removed" which did not happen! It's sad that you advertise to the general public that your contractors are licensed and insured when as you clearly are admitting is not the case You should require every advertising contractor to provide a copy of their license prior advertising if you are going to deceive the public What does the IRS audits have to do with contractor's licenses? You are just adding more fluff and Angies's List always does Additionally I am not an attorney so not everything is clear in your lengthy contracts and descriptions which your legal department knows I will have leverage due to not being an attorney I will sue you if I have to although I'm giving you this final opportunity to reimburse me Once my first year was about up I notified Kirk F* that I was not going to resign At this time he notified me about the fetch list and guaranteed that I would get reviews as I had over regular customers The only catch was I had to resign I'm a business owner that is trying to grow my business so all I want was Angie's List to work for me Obviously I did not make the best decisions as I was constantly given the run around by your team Anyways I resigned, you ran the fetch list and I DID NOT get one single review from it So here we go againDid you even attempt to help get me reviews? No you did not I emailed everyone of my customers asking if Angie's List contacted them for reviews and not one single customer said they even heard from you except the getting advertisements to become members So the fact is all you did with MY CUSTOMER LIST was try to get them to buy memberships I'm sure my attorneys will have a field day with you.We both know the only reason you reimbursed me for my other business, *** ** ***, was because I complained to the Revdex.com You DID NOT give me an extra month I told you to cancel the contract which you refused until or months later At that time you refused to reimburse me for the overage and refused to provide detailed billing summaries You stated you also had documented proof of me agreeing to continue which you also failed to provide The fact is you attempted to take advantage of me so I took the complaint here As I continue to do more research this appears to be the norm with your unhappy customers You should not be allowed to get away with it.At this point its more of the principle than the money You are an unethical company and I will expose you if you do not refund me.My attorney is copied here
Regards,
*** ***

October 27,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN Attn*** ***
Re: Complaint Case # ***
***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity
to give our side of the story regarding complaints filed against our company.
I’d like to start by offering a sincere apology to Ms*** for any frustration regarding our auto renewal programThis program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as thisThe following notification appeared on the online “Join” page that Ms***’s husband used to sign up for a membership through our website:
Continuous Service Membership: To ensure uninterrupted service, all Angie's List memberships are renewed automatically, using the credit card on fileAll of our annual memberships are renewed at the current membership rate on the first day of the month in which the current membership term ends, while monthly memberships are renewed at the current membership rate on the date in which the current membership term endsYou may cancel at any timeAnnual memberships are backed by our 110% money back, satisfaction guaranteeSorry, no refunds for monthly memberships
Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up.
Ms***’s husband, Mr***, contacted us via email on 7/25/requesting cancellation, using the same phone number and email address provided with this Revdex.com complaint. An annual Angie’s List membership was located with that contact information and future renewals were stoppedThe Angie’s List representative confirmed the cancellation via email, but explained that this membership was not on monthly billing and asked for additional contact information to locate a possible second accountMr*** contacted us via online chat on 10/25/requesting cancellation and again providing the same contact informationThe representative explained that the membership was an annual membership, not monthly, and issued a refund of the most recent charge since it had already been cancelled. A credit of $was issued back to Mr***’s PayPal account on 10/25/for his annual membership
Upon receipt of this complaint and further investigation, I was able to locate a second membership under Mr***’s name, registered without a phone number and a different email address, ***doh.hawaii.govThat membership was set for monthly billing. I have set that membership to not be renewed in the futureNormally, we do not issue refunds for monthly accounts as the above statement references, but I have issued a courtesy refund of $for this monthly membershipNo cancellation requests had previously been received for this membership
I find it regrettable that we have failed Ms*** and Mr***We strive to provide top-notch service to our membersI hope that Ms*** and Mr*** will give us the opportunity to win their confidence back in the future. Again, we sincerely apologize for any frustration this caused
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information.
*** ***
Angie’s List

November 20, 2015Attn*** ***Re: Complaint Case #
***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to again tell our side of the story regarding complaints brought against our company.First, let me begin by offering a sincere apology for the frustration and concern that this has caused *** ***As a consumer forum, we are providing information to our members and allowing members to share feedbackThe majority of information on the List is provided by members, and double-checked by representatives against other listings online An online search for *** ***’s name yielded a variety of results regarding contact informationI apologize that *** ***’s home information was listed on her profile. I had been working personally with *** *** prior to receiving this complaint from the Revdex.com, and I believe this complaint was resolved prior to Angie’s List’s receipt of the complaint.I have verified that *** ***’s home address has been removed from her Angie’s List profile, and the profile itself has been removed from our databaseOur IT department has also performed the upload of this change to be reflected on the pages that are available to non-members via web search enginesThat process was completed by 11/16/Part of the delay *** *** describes is due to the fact that if someone conducts a Google search to locate *** ***’s Angie’s List information and does not sign into an Angie’s List membership, then they will view a Google cached websiteTo elaborate, Google takes snap shots of websites and then stores them in their database to allow for quicker search resultsWhen anyone does a search on Google it is these cached pages that appear Thankfully, upon testing today I was not able to find I find it regrettable that *** *** was left feeling no other recourse than contacting the Revdex.comWe strive to provide top-notch customer service to service providers and members, and it is clear from the tone of this complaint that we have missed the mark. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind Regards,Jesse ***Angie’s List

March 14, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any frustration or confusion regarding his membership At time point in time, I am unable to locate a paid membership for Mr*** in Houston or the state of Pennsylvania. The membership in the Houston area, which has *** associated to it, is a free membership. If Mr*** would be willing to reach out to me directly, I would be happy to assist him in locating and addressing his cancellation request. I can be reached directly at (317) 396-from 8AM-5PM this Tuesday, Wednesday, or Thursday Starting on Friday, March 17, 2017, Mr*** will need to reach out to my colleague Jesse B*** at (317) 396- I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersI would welcome Mr*** to continue to contact me directly so that I can continue assisting him. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

February 25, Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I apologize for my delay in responding to
youI first wanted to apologize to Mr*** *or any frustration he has experienced as a result of our policy changeOn 11/12/2015, Mr*** electronically agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. We have reviewed our sales process, and though we feel strongly that we did properly describe the nature of our Fetch program as it existed, we agree that the policy around that program changed shortly thereafter. Due to Mr*** being dissatisfied with this change, we have agreed to waive our standard Early Termination Fee for the contract. We will process a refund for this amount, as it was already charged to him. In terms of the portion of his advertising term that already ran, his advertisement was running as he agreed, and this payment was due for services rendered. As such, no refund will be offered for the advertisement’s initial periodI have also set up Mr***’s free listing for Maestro *** Studio so that he does not receive further contact from our advertising sales teams, as he requestedIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I really appreciate the help!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

June 27, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to
give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership Our records indicate that we received Mr***’ cancellation request on 6/22/2016. Mr*** spoke with one of our representatives and a supervisor who advised Mr*** that his account was set up so it would not renew again in the future. Mr*** had indicated that he had disputed the credit card charge for the membership renewal. The supervisor requested confirmation from Mr*** regarding his dispute claim and offered to refund Mr***’ recent renewal. Mr*** was unresponsive to the offer to refund his membership renewal All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership I have now cancelled Mr***’ membership and refunded his charge from 5/9/in the amount of $Should Mr*** have any questions regarding his membership transactions, he can feel free to reach out to us directly and we will be happy to assist I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List