Angie's List, LLC

June 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership Our records indicate that Mr*** signed up for an annual membership on June of 2015. All of our memberships do default to an automatic renewal, and any membership purchased prior to June of comes with a 110% money back satisfaction guaranteeI do see that Mr*** contacted Angie’s List on June of to request the cancellation of his membership. I apologize for any misinformation Mr*** states he has received At this time, I have cancelled and refunded Mr***’ membership charge from June of in the amount of $7.99. I have submitted a request to our Accounting Department to issue the additional 10% to Mr*** in the form of a check to be mailed to his address on file with Angie’s List. I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

June 23, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to again give our side of the story regarding complaints filed against our company. I apologize for the delay in my response I first wanted to apologize to *** *** for any frustration or confusion he has experienced during the sale or duration of his advertisement Our stance on this matter has not changed from the time this complaint has been filed to now*** *** has been in contact with Sarah Bales, an ecommerce representative with Angie’s ListAny future business with *** *** depends on whether or not an advertising agreement can be reached that makes sense for both parties involvedAt this time, we do not consider this a Revdex.com matter In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

Angie's List has been in contact with this customer. We are currently attempting to help the customer receive the services they have purchased. The customer can continue to work with the representative assigned to directly assist them to receive continued assistance

July 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against
our company On 3/1/2017, Mr*** agreed to advertise with Angie’s List for one year. We require each prospective advertiser to electronically sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement should a company request to cancel prior to the end of their contractAngie’s List has reviewed the sales process Mr*** experienced and elected to waive the early termination fee owed by Mr***. Mr*** is now considered paid in full and the exclusion for ‘non-payment of advertising’ has been removed from his profile. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

September 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership Mr*** initially joined Angie’s List on 5/12/I was unable to locate any communication during the calendar year regarding a request for cancellation of Mr***’s membership. Angie’s List does send an email to each member about 30-days before a renewal fee. Mr***’s membership also informs him of the date of his next membership renewal With that being said, Mr***’s refund of $70.380, effectively cancelling his membership, has been processed. Angie’s List seeks to offer top-notch customer service. I apologize that we left Mr*** feeling that he had no other option than to contact the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

February 12, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***,Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously. I apologize for the continued frustration this has caused Mr***Angie’s List allows consumers to post comments regarding experiences they have had with area companies. Angie’s List is apassive conduit for these comments, meaning the content is wholly supplied by our consumer members. Members are required to attest to the review confirmation statement before submitting each reviewWe do not require that members include documentation to prove or justify leaving their firsthand feedbackSuch documentation may have never been provided to them by a company, which should not limit a member’s ability to share their experienceAdditionally, this member specifically named Mr*** company within the content of their review. Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum. We do not remove reports at the request of service providers. We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company. We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider. This re-confirmation process was explained to Mr*** by representatives of Angie’s ListWe contacted the member to have them confirm the review a second time at the service provider’s request. I find it regrettable that we left Mr*** feeling no other recourse than to complain to the Revdex.comHowever, we will not remove a review at the request of a service provider. Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information. Kind regards, Anna ***Angie’s List

October 30, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. I first wanted to
apologize to Mr*** for all of the frustration he has dealt with.On 6/11/2015, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement However, despite the signed contract stating a month contract, we have determined that statements made during the sales process could well have been misleading In light of this potential miscommunication, we are considering the contract canceled and waiving our standard early termination fee.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe thank him for the opportunity to correct our earlier errors, and would welcome the chance to earn back Mr***’s trust in the future.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

July 9, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. On 1/26/2015, Mr
*** agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement However, despite the signed contract stating a month contract, we have determined that statements made during the sales process could well have been misleading In light of this potential miscommunication, we are waiving the early termination fee and considering the contract cancelled as of the end of the third month This brings Mr***’s balance to zero, as he had prepaid for three months.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe thank him for the opportunity to correct our earlier errors, and would welcome the chance to earn back Mr***’s trust in the future.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, *** ***Angie’s List

October 7, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company I’d like to start by offering a sincere apology to Mr& Mrs*** for the frustration they mention in their complaint As Mr& Mrs*** mentioned, they purchased an offer from the company *** *** * *** *** on August 24th, 2016. Though we are proud of our industry-leading Service Quality Guarantee, it does only apply to purchases made by paying members. As such, Mr& Mrs***’ purchase does not qualify due to their membership type. Mr& Mrs*** were offered the opportunity to upgrade their membership on 9/22/to qualify for our Complaint Resolution Process to receive additional assistance That said, the members have been in contact with a supervisor at Angie’s List. The supervisor explained that leaving a review was the best opportunity for the members to provide their feedback regarding the work performed by the company. We are certainly appreciative of the review and feedback provided by Mr& Mrs***. Companies that offer eCommerce deals on the Angie’s List website do not work for Angie’s List. Angie’s List does not instruct the company on how they run their business. The company is responsible for the quality of work and experience provided to members. At this time, Mr& Mrs***’ complaint is with *** *** * *** *** I find it regrettable that we left Mr& Mrs*** feeling they had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble Mr& Mrs*** have had to deal with Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

May 26, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Mr*** for the frustration this process has caused. Mr*** is correct that he accidentally purchased two copies of an offer from the company *** *** *** on May 5, Due to a computer error, these offers were not correctly posted on our customer service softwareI apologize, as it seems that we misunderstood Mr***’s requests We understood that the duplicate copy of the offer was a mistake, and refunded that on 5/ However, we had not realized that Mr***’s need for a cleaning service was so immediate due to his upcoming move As a result, we were working with our IT department to correct our computer glitch so that the provider would be aware of the purchase, rather than simply processing the refund As of this morning, we have refunded the second copy of the offer At this point, two separate refunds for $apiece have been processed, and within a few business days this should be reflected on Mr***’s bank statement.I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members In this case, it seems we dropped the ball in terms of recovering from a computer issue in a timely manner As a small token of our apologies, I have refunded Mr*** in full for his most recent membership renewal He will retain access to the List until his next renewal date, February 22, This refund, as well, should show up on his bank statement within two to three business days. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

July 8, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to again give our side of the story regarding complaints filed against our company. I apologize for the delay in my response I first wanted to apologize to Ms*** for any frustration he has experienced during the sale or cancellation of her advertisement We have reviewed our sales process and customer service interactions with Ms***We would have preferred to continue working with *** *** as an advertiser on Angie’s List, but given that Ms*** is no longer willing to advertise with us and in light of any misunderstanding or customer service issues over the duration of her advertising, we will consider her contract cancelled and have agreed to waive our standard Early Termination Fee for their contractIn short, I sincerely apologize that she is disappointed with her experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Ms***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

August 25, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I apologize for
my delay in responding to this complaint.Mr*** account manager has been in contact with Mr*** to apologize for any miscommunication and misunderstandings We value our relationship with Mr*** business, Junk Eco, and we are working with Mr*** directly to find ways to increase Junk Eco’s exposure to members To the best of our understanding, Mr*** is willing to let us help with his advertisement, and is no longer seeking to cancel his advertising agreement I would be happy to assist if this information is not correct or if there are any updated issues for us to look into.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

April 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN AttnPeggy Richardson Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company. I apologize for the delay in my responseI first wanted to apologize to Mr*** for any frustration he has experienced while attempting to cancel his advertisementOn 11/11/2015, Mr*** electronically agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. We have reviewed our sales process and customer service with Mr***. We have agreed to waive our standard Early Termination Fee for the contract in light of any possible confusion about the term of the contract. In terms of the portion of his advertising term that already ran, his advertisement was running as he agreed, and this payment was due for services rendered. We did not find that there was confusion about the need for multiple reviews for maximum exposure on the list. As such, no refund will be offered for the advertisement’s initial periodIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

July 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company On 9/11/2014, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement You will notice that the agreement is not signed, but Mr*** electronically accepted the agreement on 9/11/at 10:AM EST On 12/9/2014, *** *** agreed to another advertisement per the second attached agreement Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat fee is 35% of the remaining balance of the agreement Yesterday, 7/7/2015, was the first time Mr*** expressed interest in cancelling the agreement, and the ad was cancelled the same day In terms of removing *** *** from Angie’s List, it is important to understand that Angie’s List is a consumer forumThe company listings on our website are supplied largely by our consumer members Because consumers add service providers to the list, we do not remove businesses from the list, as this would stifle the consumer’s right to reviewWhile we do not honor requests to remove a provider from the List, we do withhold unwilling participants from Category and Keyword searches If Mr*** would like this change made to their company profile, we would be happy to accommodate them upon requestWe are not willing, however, to remove the business from the list completely, even if they do not want to participate. In short, I sincerely apologize if we failed to deliver to the extent of Mr***’s expectationsWe did, however, deliver to the extent of our contractAngie’s List and *** *** had a binding agreement, and just as we have acted in accordance with our obligations, so must Mr***Their late payments for services rendered and the early termination fee for their contract are still owed to Angie’s List at this point, so we cannot guarantee that we will not continue seeking these.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Was sold a deal that can not be redeemedTried to schedule before the expiration and was told that the seller did not own the companyTherefore, Angie's List can not be tryimng to schedule since the company no longer exists
Regards,
*** ***

June 13,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company
I’d like to start by offering a sincere apology to Mr*** for any frustration he experienced
It looks like Mr*** signed up for an Angie’s List membership on 05/10/to look into providersThe annual membership he opted for online does default to automatically renewHowever, we employ customer-friendly refund policies for situations such as thisWithin days of an automatic renewal, we are able to refund the renewal fees
I was not able to find any record of a call or email to us to cancel Mr***’s membership in June of I do see that he continued to search the list for several months after this time period
It appears that Mr*** called us earlier today after filing this complaint, and a customer service representative refunded him in full
I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Jesse B*** Angie’s List

November 10,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** ***
Re: Complaint Case # ***
***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company.
I’d like to start by offering a sincere apology to Mr*** for the frustration our services have caused
The Big Deal purchased by Mr*** for HVAC service was fully refunded back to him on 7/30/An Angie’s List supervisor worked with Mr*** at the time in an attempt to mediate the situation, and issued a refund of the Big Deal, as well as full refund of Mr***’s current 4-year membership, allowing him to continue using it free of charge
Mr*** purchased a Big Deal from the company *** *** *** *** on 7/23/We were not aware that there was any issue concerning this deal until the member contacted Angie’s List on 9/25/We have a 30-Day Refund Guarantee in place in hopes that members will contact us as soon as problems arise, such as scheduling difficulties or a non-responsive provider, so that we can intervene and address concerns quicklyAlthough Mr***’s request was received outside of the window of time specified in our 30-Day Refund Guarantee, we are able to exchange the deal, if he purchases another Big Deal of any monetary amount
I apologize for the problems that Mr*** has encountered surrounding his addresses on our websiteOur IT department is unable to delete addresses from the website in their entirety. While we are unable to delete addresses completely, we are able to remove them from Mr***’s viewIf Mr*** would be able to clarify which address is his home address, and which addresses he would like to have removed from his view, I will contact our IT department to complete that on his behalfPerforming these changes should correct the problems he has encountered with the Band of Neighbors feature, as well
To prevent anyone from posting fraudulent reviews under a pseudonym, Angie’s List does not allow anonymous reviewsAt a minimum, we require a member to have a first initial, complete last name, and valid address on file to be allowed to leave feedback for companies they have usedIf we find that members do not have these minimum requirements on file, we will temporarily remove any reviews they have submitted and contact the member to update their informationIf the information is completed, we will restore the member’s reviewsOnce we had a first and last name on file for Mr***, his reviews were restored on 9/29/I apologize for any confusion surrounding this policy.
I apologize that we have not provided a good explanation to Mr*** about our new membership optionsMr***’s current, Traditional membership includes access to our home and health lists for the Chicago market only, a monthly print magazine, online support and call center customer care, and access to our Complaint Resolution Process. The new pricing options we have are the Basic plan, the Plus plan, and the Premium planThe Basic $9.99/year plan includes access to home, yard, and car providers in the member’s local area, and our monthly magazine and online customer supportThe Plus $29.99/year plan includes nationwide access to our home and health lists, a monthly print magazine, online support and call center customer care, and a $rebate on the first deal purchase (if the deal costs more than $15)The Premium $59.99/year plan includes nationwide access to our home and health lists, our monthly print magazine, online and first-priority call center customer care, digital magazine, access to our Complaint Resolution Process, and a $rebate on the first deal purchase (if the deal costs more than $50)
I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersIt is clear from the tone of this complaint that we missed the mark
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information.
Kind regards,
Anna ***
Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

February 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyThough Ms
*** signed an agreement with Angie’s List on July 28, 2015, authorizing an early termination fee of 35% of the total contract value, we have decided to honor her request by waiving this early termination fee, as we agree that she received slow response to various inquiries, and less than perfect customer service. We would have preferred to continue working with *** *** *** as an advertiser on Angie’s List, but given that Ms*** is no longer willing to advertise with us, we will waive the early termination fee and consider the contract canceledIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe appreciate the feedback and ability to correct this situation to some extentThanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

June 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership Our records indicate that we received Ms***’s cancellation request on 6/21/2016. Ms*** chatted online with one of our representatives and her account was set up so it would not renew again in the future All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership I have now cancelled Ms***’s membership and refunded her charge from 2/11/in the amount of $29.99, as she expressed a health calamity that prevented her from contacting us within days of her renewalShould Ms*** have any questions regarding her membership transactions, she can feel free to reach out to us directly and we will be happy to assist I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List