Angie's List, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
look up *** for my accountYou terrible page doesnt have an account number or anything else so try that.
Regards,
*** ***

July 17, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attention. I’d like to start by offering a sincere apology to Mr*** for any frustration this process has caused I briefly wanted to dispute Mr***’s more recent claim by bringing his attention to the Terms and Conditions of our eCommerce offers: “The Service Provider is the issuer of the Voucher and is solely responsible for redeeming the VoucherAs issuer of the Voucher, the Service Provider shall be solely responsible for the redemption of the Voucher in exchange for the good and/or services stated therein and for the provision of those goods and/or servicesThe Service Provider is also solely responsible for all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities, losses, and costs, as well as for any unclaimed property liability arising from unredeemed or partially redeemed Vouchers (collectively, “Liabilities”) it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or notExcept as may be otherwise specified, Angie’s List is solely an advertiser of the Service Provider’s goods or services and the Offer Promotions and Offer Services are solely advertisements of the Service Provider’s goods or servicesAngie's List does not endorse and is not responsible or liable for any advertising, products, goods or services available or unavailable from, or through, any Service Providers including through any Offer ServicesYour dealings any Service Provider, and any other terms, conditions, representations or warranties associated with such dealings, are between you and such Service Provider and do not involve Angie's ListYou should make whatever investigation or other resources that you deem necessary or appropriate before purchasing any Voucher and/or hiring or engaging any Service Providers.”In short, Angie’s List is not liable for poor service performed by the provider.All that said, we are very interested in doing right by our members, and agree that Mr*** has had a very poor experience As a courtesy, Angie’s List has refunded Mr*** for both the $he spent on this offer (which was processed on 7/13), as well as his most recent membership renewal fee (processed today by me personally) We apologize for the long process involved in seeking this refund, and we appreciate Mr***’s patience in going through our complaint resolution process It is unfortunate that the provider did not take ownership of their customer service issue, but we strive to satisfy all of our members. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

July 10, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company I’d like to start by offering a sincere apology to Mr*** for the frustration he mentions in his complaint As Mr*** mentioned, he purchased an offer from the company *** *** * *** *** *** ***on February 22, 2017. Though we are proud of our industry-leading Service Quality Guarantee, it only applies to purchases made by paying members. As such, Mr***’s purchase does not qualify due to his membership type. Mr*** was offered the opportunity to upgrade his membership on 6/19/to qualify for our Complaint Resolution Process to receive additional assistance. Mr*** joined Angie's List on February 22, 2017. He spoke to a representative the day he made his purchase. At that time, the different types of membership and the benefits offered by each membership type were explained to Mr*** That said, Mr*** has been in contact with a supervisor at Angie’s List. The supervisor explained that leaving a review was the best opportunity for the Mr*** to provide his feedback regarding the work performed by the company. We are certainly appreciative of the review and feedback provided by Mr***. Companies that offer eCommerce deals on the Angie’s List website do not work for Angie’s List. Angie’s List does not instruct the company on how they run their business. The company is responsible for the quality of work and experience provided to members. The company has also received payment for the purchase Mr*** made through Angie’s List. At this time, Mr***’s complaint is with *** *** * *** *** *** *** I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble Mr*** has had to deal with Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

October 2, 2015Re: Complaint Case # ***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to *** *** for the
frustration this process has caused. As *** *** mentioned, she purchased an offer from the company MKF Residential on February 27th, The offer had a promotional value of $4,400, but this promotional value expired on August 26th, 2015.When Angie’s List first received contact from *** *** about problems scheduling on September 18th, we asked a supervisor to reach out to her to help with the deal We may be able to help with scheduling problems, find another provider to do the work, or help refund the original deal to help with the purchase of a better fit We are committed to helping *** *** receive the service he paid for*** *** has been contacted directly by a supervisor able to help with this concern, and we are awaiting his response.As an exception to our standard policies, we have extended the offer beyond the expiration date, and have given several more months in order for her to use her credit She is never under any obligation to work with any particular provider if she is uncomfortable with them.I find it regrettable that we left *** *** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble *** *** has had to deal with. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

May 9, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our companyI apologize for the delay in my response.On 2/15/2016, Mr*** agreed to advertise with Angie’s List for 9-months per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.Management has been working directly with Mr*** to resolve any and all concerns prior to the submission of this complaint in April We value Mr***’s business and we are doing what we can to find mutually acceptable solutionsWe have reviewed our sales process and customer service interactions and have determined that Mr***’s advertisement was running as he agreed per the attachment, and this payment was due for services renderedTherefore, while we are willing to work with him to address his concerns, we cannot guarantee the specifics Mr*** is requesting in the update to this complaint.In short, I sincerely apologize that this customer has been disappointed with their experience with Angie’s ListWe hope that we can avoid any frustration as we continue to work together.Thanks again for the opportunity to respond to this updated complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason I'm not satisfied is bc days after signing the agreement I wanted to cancelI have been non stop sending messages saying I did want to cancelI feel as tho as should get refunded all my moneyI have talked to Ryan H*** and he's working on getting my fed be payment back as wellIf they can give me my feb and march payments back I will resolve the complaint
Regards,
*** ***

August 23, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I first wanted to apologize for any frustration or misinformation in the past. Mr*** is indeed a Silver member of Angie’s List, and as such is entitled to a $rebate on an ecommerce purchase made through Angie’s List. I believe there was originally some confusion about this, as the request Chris G*** received indicated Mr*** was inquiring about a promotional code, not an ecommerce rebate. I have addressed this confusion with Chris G***, who has contacted our Accounting Department to issue Mr***’s $rebate. These can take up to business days to arrive in the mail. Chris G*** will be contacting Mr*** personally to confirm this information. Any additional questions or concerns can be directed to Chris G*** directly I find it regrettable that we left Mr*** feeling he had no other recourse than to complain to the Revdex.com. We always aim to provide top-notch service to our members, and in this case we have clearly dropped the ball Thanks again for the opportunity to respond to this complaint. Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a guarantee in writing that they will reimburse my payments for April and May if we do not begin getting a return on this investment I also would like them to written confirmation that I will not be responsible for paying a 35% cancellation fee if I decide to terminate service due to a lack of estimates generated
Regards,
*** ***

February 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyThough Mr
Foguth signed a year-long agreement with Angie’s List on November 24, 2015, authorizing an early termination fee of 35% of the total contract value, we have decided to honor his request by waiving this early termination fee. MrFoguth made the agreement with us assuming that his advertisement would be placed at the top of search results, which ended up not being the case. Part of the reason behind this was the fact that multiple reviews on Mr*** company’s profile did not meet our review integrity guidelines. However, in light of any miscommunication or misunderstanding during the sales process, we have waived the early termination fee and canceled Mr*** advertising contractIn terms of the standing of Mr*** business profile, we do not remove companies entirely from Angie’s List. Even without *** *** *** *** providing a paid advertisement, their profile will be available for members to view, so that they can read reviews to make hiring decisions. The negative review that MrFoguth mentioned in his complaint appears to have been left by a genuine customer of his, as he has responded to the complaint in a way that indicates he is familiar with the consumer. Angie’s List did not create this review ourselves, nor do we “filter” positive or negative reviews, regardless of whether a company advertises or notIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe appreciate the feedback and ability to correct this situation to some extentThanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

June 24, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our company Mr***’s comments about our business practices are incorrect Our Fetch program is free, and is available to advertising companies and non-advertising companies alike We can find no evidence that information about this was presented in any misleading way. Mr*** is clearly still disappointed and unhappy with our responses We always want to do our best to satisfy any customer However, we did deliver to the extent that our contract with him promised, and have not changed our position regarding a potential refundNo further refunds or considerations will be granted in this case.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

March 22, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I first wanted to apologize to Mr*** for any frustration he has experienced while attempting to cancel his advertisement.On 1/15/2016, Mr*** electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.We have decided to honor Mr***’s request by retroactively cancelling his advertising contract to February 17th, and waiving this early termination fee, as we agree that he received a slow response to inquiries and less than perfect customer service We would have preferred to continue working with *** *** *** as an advertiser on Angie’s List, but given that Mr*** is no longer willing to advertise with us, we will waive the early termination fee and consider the contract canceled.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Angie's List is being run by sociopathsThey hacked our account so many times that our bank is NOT working with them, they have forced them to return SOME of the many fraudulent accounts they opened like for example a RECREATION & FITNESS CONTRACTFence contractors don't run fitness companies while installingThey also open a slew of line item fraudulent accounts all designed to harass and annoy us for trying to hold them accountable for their errorsInstead of just fully refunding our account they are stealing and our bank has made very slow progress because the volume and number of fraudulent accounts even though they have established Angie's LIST is 100% in the wrong they have to open a fraud claim for each individual fraud chargeThis will take time and they began to do this from May to present there are still new fraud charges from this month aloneThey are trying to keep us tied up during the summer our busy season fighting and filing and answering the required questions to get any action takenThey have already made them give back a few small ones but they are so many if you would like I would put the Revdex.com of Indiana in direct touch with our financial institution and hear it direct from the Bank.Angies LiST is so cocky and bold that they would outright LIE in writing to the Revdex.com when we have proof from the bankKarma, I tell you some companies get a little TOO BIG for their own britches and they think they are ABOVE the law and will not be held accountable.Their answer was disgustingly 100% untrue and in private to the Revdex.com of Indiana reach out to us and we will provide for you all the proof direct from the bank about the past few months all the numerous hacks that are that Angie's List has waged on our business accountThe bank would not make Angie's List refund us if THEY were in the right, that is the whole point of a TRUE investigation BASED soley on FACTS not sociopathic statements from a company going down the toiletYou can't claim to be an honest reputable company while you are blatantly stealing from the top # veteran contractor family in CTChange your ads Angie's List, if you are predatory and sociopathic say what you are really are DESPERATE, if you weren't so DESPERATE why are you stealing from us and even though you get caught and investigated you still continue to stealWe honored our word last year and Angie's List did not honor theirs, it was made crystal clear UNDER NO CIRCUMSTANCES ARE WE GOING TO DO BUSINESS AND PAY SOMEONE TO POST FRAUDULENT POSTS FROM CLIENTS ALLEGING ILLEGAL ACTIVITY ON A DAILY BASIS FROM THE BUSINESS OWNER, UNACCEPTABLE AND WE ASKED FOR PROOF OF THIS ILLEGAL BEHAVIOR ON A DAILY BASIS AND NEVER RECEIVED IT, GUESS WHAT? BECAUSE IT NEVER HAPPENED AND ANGIES LIST KNOWS THAT WE WOULD NOT HAVE SIGNED ONLY BECAUSE WE WERE PROMISED AND ASSURED BY PATRICK S*** AND AARON P***, I ASKED THEM TO EXTEND MY SIGNING UNTIL AFTER IT WAS REMOVED AND THEY ASSURED *** THERE WAS NO NEED TO EXTEND BECAUSE THEY HAD ALREADY INVESTIGATED AND WERE REMOVING THE ALLEGATION OF DAILY ILLEGAL ACTIVITY, THEY NEVER DIDIF THEY DID NOW I WOULD NOT KNOW THEY BLOCKED US OUT OF OUR OWN ACCOUNT AND PUT AN "IMPLYING AND INFERRING" STATEMENT OVER OUR ACCOUNT INFERRING THAT WE DID SOMETHING WRONG WHEN THE PROOF CLEARLY RESTS WITH THE BANK THAT THEY WERE CAUGHT ILLEGALLY AND FRAUDULENTLY TAKING FUNDS AND HAVE CONTINUE TO DO SO REPEATEDLY FOR MONTHS. They must be desperate to steal from us
Regards,
*** ***

Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously.Angie’s List would like to thank Mr*** for the additional information he provided in his responseAfter reviewing the additional information provided by Mr***, it has been determined that while Angie’s List has confirmed that Mr***’s ads were running as described in his contract, there may have been some confusion regarding ‘how’ the keyword search worksDue to this confusion, Angie’s List has agreed to waive $of the remaining balance from Mr***’s invoiceMr*** will be responsible for the remaining balance.Mr*** can resolve this debt with the collections team here at Angie’s ListIf this is not resolved in a timely manner, the debt will be sent to a third party collections company.We strive to provide top notch customer service to members and service providers alike and regret that the consumer was disappointed with his experience with Angie’s List.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information.Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Angie's list stated In their response they have contacted the business ownerPLEASE tell me what the outcome of that was? Did you reach him? Did he agree to refund my money? Please provide IN WRITING on this site what that response wasAs stated in Angie's list response to Revdex.com..that I was explained the policyRevdex.comThat's why I'm here in the fist placeAngie's list refuses to refund my moneyI am a paid subscriber who purchased a voucher for services THRU Angie's listIt is also incorrect/nonfactual that I have not responded to Angie's listI am the one that has been reaching out to them and to Revdex.com for assistance.Why would I (as the complainant) NOT respond? Doesn't make sense. Angie's List needs to make this right by either refunding my money or having the merchant refund my moneyI don't care where It comes from (not my concern as a consumer) but Angie's listjust needs to make this rightI have been cheated out of my money by a merchant who was paid upfront and then refused to clean my home and that is NOT okUntil either one of those scenarios occursI will continue to be dissatisfied with the treatment I have received by Angie's ListI still await either my $credit or $refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** *** I fail to understand how I can recover my $from *** *** when I didn't pay them. Also Angie's List has now said TWICE the status of my membership which I don't see as relevantWhat difference does it make? I paid Angie's list for a service and it wasn't completed so I want my money back, Why all the smoke and mirrors?*** ***

June 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN 46202 Attn*** *** Re: Complaint Case #
*** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any frustration or confusion regarding her membership Ms*** was able to get in touch with Angie’s List on 6/9/2017, after submitting her Revdex.com complaint. Angie’s List has resolved Ms***’s request. Ms*** joined with PayPal and agreed to use PayPal as her renewal payment method. At this time, Angie’s List has refunded Ms***, as she will be utilizing a free membership moving forward I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

July 2, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Mr*** for any frustration regarding our auto renewal programThis program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as thisThe following notification appeared on the online “Join” page that Mr*** used to sign up for a membership through our website in June of 2013:Continuous Service Membership: To ensure uninterrupted service, all Angie's List memberships are renewed automatically, using the credit card on fileAll of our annual memberships are renewed at the current membership rate on the first day of the month in which the current membership term ends, while monthly memberships are renewed at the current membership rate on the date in which the current membership term endsYou may cancel at any timeAnnual memberships are backed by our 110% money back, satisfaction guaranteeSorry, no refunds for monthly memberships.Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up Mr*** contacted us via chat on 6/30/requesting cancellation of his membership This is the first time we have received any communication from Mr*** since his membership began in He was refunded $following that chat conversation for his most recent renewal, which took place in June of In light of Mr*** not making searches during the 2014-year of his membership, and his statement that he canceled in the past, we will make an exception Unfortunately, we could not find record of this cancellation request As a courtesy, we have refunded the additional $12, charged in June of 2014, as Mr*** has requested.We strive to provide top-notch service to our membersAgain, we sincerely apologize for any frustration this caused. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information *** ***Angie’s List

February 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyThough Ms
*** signed an agreement with Angie’s List on January 7, 2016, authorizing an early termination fee of 35% of the total contract value, we have decided to honor Ms***’s requests by waiving this early termination fee. Though we would have preferred to continue working with *** *** *** as an advertiser on Angie’s List, we agree that during the sales process, we were not as clear as we could have been, and can understand Ms***’s confusion. We are refunding Ms***’s initial payment and considering the contract cancelled with no early termination fee in this caseIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did want to work with Ms***’s company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee since Ms*** has made it clear she is not currently interested in advertisingThanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List