Angie's List, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Angie's list stated In their response they have contacted the business ownerPLEASE tell me what the outcome of that was? Did you reach him? Did he agree to refund my money? Please provide IN WRITING on this site what that response wasAs stated in Angie's list response to Revdex.com..that I was explained the policyRevdex.comThat's why I'm here in the fist placeAngie's list refuses to refund my moneyI am a paid subscriber who purchased a voucher for services THRU Angie's listIt is also incorrect/nonfactual that I have not responded to Angie's listI am the one that has been reaching out to them and to Revdex.com for assistance.Why would I (as the complainant) NOT respond? Doesn't make sense. Angie's List needs to make this right by either refunding my money or having the merchant refund my moneyI don't care where It comes from (not my concern as a consumer) but Angie's listjust needs to make this rightI have been cheated out of my money by a merchant who was paid upfront and then refused to clean my home and that is NOT okUntil either one of those scenarios occursI will continue to be dissatisfied with the treatment I have received by Angie's ListI still await either my $credit or $refund

June 27, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the
story regarding complaints filed against our company. I’d like to start by offering a sincere apology to *** *** for the poor experience in pursuit of his Big Deal refundAccording to our records, *** *** contacted us on 6/24/to ask for a refund on his $deal purchase made on 5/6/On 6/24, an eCommerce Support representative with Angie’s List received this request and provided *** *** with options moving forward. Like most of our deals, this offer expired months from the date of the purchase. Due to the length of time that has passed since *** ***’s purchase of his Big Deal, a refund is not appropriate. The paid value of $is still a credit with the company *** *** purchased the Big Deal from I find it regrettable that we left *** *** feeling he had no recourse but to contact the Revdex.com. I have contacted *** *** directly and am awaiting his responseWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

June 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership Our records indicate that Mr*** signed up for an annual membership on June of 2015. All of our memberships do default to an automatic renewal, and any membership purchased prior to June of comes with a 110% money back satisfaction guaranteeI do see that Mr*** contacted Angie’s List on June of to request the cancellation of his membership. I apologize for any misinformation Mr*** states he has received At this time, I have cancelled and refunded Mr***’ membership charge from June of in the amount of $7.99. I have submitted a request to our Accounting Department to issue the additional 10% to Mr*** in the form of a check to be mailed to his address on file with Angie’s List. I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

May 9, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our companyI apologize for the delay in my response.On 2/15/2016, Mr*** agreed to advertise with Angie’s List for 9-months per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.Management has been working directly with Mr*** to resolve any and all concerns prior to the submission of this complaint in April We value Mr***’s business and we are doing what we can to find mutually acceptable solutionsWe have reviewed our sales process and customer service interactions and have determined that Mr***’s advertisement was running as he agreed per the attachment, and this payment was due for services renderedTherefore, while we are willing to work with him to address his concerns, we cannot guarantee the specifics Mr*** is requesting in the update to this complaint.In short, I sincerely apologize that this customer has been disappointed with their experience with Angie’s ListWe hope that we can avoid any frustration as we continue to work together.Thanks again for the opportunity to respond to this updated complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

June 23, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to again give our side of the story regarding complaints filed against our company. I apologize for the delay in my response I first wanted to apologize to *** *** for any frustration or confusion he has experienced during the sale or duration of his advertisement Our stance on this matter has not changed from the time this complaint has been filed to now*** *** has been in contact with Sarah Bales, an ecommerce representative with Angie’s ListAny future business with *** *** depends on whether or not an advertising agreement can be reached that makes sense for both parties involvedAt this time, we do not consider this a Revdex.com matter In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

March 21,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyI apologize
for the delay in my response
Mr*** agreed to advertise with Angie’s List, but we agree that there was some misinformation presented during the sales process, and there have also been customer service issues preventing Mr*** from benefiting as much as we would have hoped from his advertisementWe did want to work with Mr***’s company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee and refund all money paid to Angie’s List in light of the problems Mr*** has experiencedWe consider the contract to be fully cancelled
In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and we are sorry that Mr*** did not get to experience a resolution to some of the problems he brought up
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse B***
Angie’s List

July 10, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company I’d like to start by offering a sincere apology to Mr*** for the frustration he mentions in his complaint As Mr*** mentioned, he purchased an offer from the company *** *** * *** *** *** ***on February 22, 2017. Though we are proud of our industry-leading Service Quality Guarantee, it only applies to purchases made by paying members. As such, Mr***’s purchase does not qualify due to his membership type. Mr*** was offered the opportunity to upgrade his membership on 6/19/to qualify for our Complaint Resolution Process to receive additional assistance. Mr*** joined Angie's List on February 22, 2017. He spoke to a representative the day he made his purchase. At that time, the different types of membership and the benefits offered by each membership type were explained to Mr*** That said, Mr*** has been in contact with a supervisor at Angie’s List. The supervisor explained that leaving a review was the best opportunity for the Mr*** to provide his feedback regarding the work performed by the company. We are certainly appreciative of the review and feedback provided by Mr***. Companies that offer eCommerce deals on the Angie’s List website do not work for Angie’s List. Angie’s List does not instruct the company on how they run their business. The company is responsible for the quality of work and experience provided to members. The company has also received payment for the purchase Mr*** made through Angie’s List. At this time, Mr***’s complaint is with *** *** * *** *** *** *** I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble Mr*** has had to deal with Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason I'm not satisfied is bc days after signing the agreement I wanted to cancelI have been non stop sending messages saying I did want to cancelI feel as tho as should get refunded all my moneyI have talked to Ryan H*** and he's working on getting my fed be payment back as wellIf they can give me my feb and march payments back I will resolve the complaint
Regards,
*** ***

June 24, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our company Mr***’s comments about our business practices are incorrect Our Fetch program is free, and is available to advertising companies and non-advertising companies alike We can find no evidence that information about this was presented in any misleading way. Mr*** is clearly still disappointed and unhappy with our responses We always want to do our best to satisfy any customer However, we did deliver to the extent that our contract with him promised, and have not changed our position regarding a potential refundNo further refunds or considerations will be granted in this case.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

July 2, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Mr*** for any frustration regarding our auto renewal programThis program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as thisThe following notification appeared on the online “Join” page that Mr*** used to sign up for a membership through our website in June of 2013:Continuous Service Membership: To ensure uninterrupted service, all Angie's List memberships are renewed automatically, using the credit card on fileAll of our annual memberships are renewed at the current membership rate on the first day of the month in which the current membership term ends, while monthly memberships are renewed at the current membership rate on the date in which the current membership term endsYou may cancel at any timeAnnual memberships are backed by our 110% money back, satisfaction guaranteeSorry, no refunds for monthly memberships.Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up Mr*** contacted us via chat on 6/30/requesting cancellation of his membership This is the first time we have received any communication from Mr*** since his membership began in He was refunded $following that chat conversation for his most recent renewal, which took place in June of In light of Mr*** not making searches during the 2014-year of his membership, and his statement that he canceled in the past, we will make an exception Unfortunately, we could not find record of this cancellation request As a courtesy, we have refunded the additional $12, charged in June of 2014, as Mr*** has requested.We strive to provide top-notch service to our membersAgain, we sincerely apologize for any frustration this caused. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information *** ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MrB*** indicates that I had no other recourse but to contact the Revdex.com, however I DID contact Angie's List (Jenat H***) on multiple occasions to request a waiver for the 35% cancellation fee for the very same reasons I expressed in my Revdex.com complaint prior to contacting the Revdex.com Jenat was not able to provide said waiver, leaving me no other option but to file said complaint.Regarding the actual remaining balance, it still shows that I owe the 35% cancellation fee per my latest invoice from Angie's List Unfortunately, until I receive an updated invoice with the correct account balance I am unable to accept the current response from MrB*** I do accept the need to honor the payments I made prior to my cancellation request, however I do need an updated invoice showing that the 35% fee has been waived/removed from my account
Regards,
*** ***

October 2, 2015Re: Complaint Case # ***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to *** *** for the
frustration this process has caused. As *** *** mentioned, she purchased an offer from the company MKF Residential on February 27th, The offer had a promotional value of $4,400, but this promotional value expired on August 26th, 2015.When Angie’s List first received contact from *** *** about problems scheduling on September 18th, we asked a supervisor to reach out to her to help with the deal We may be able to help with scheduling problems, find another provider to do the work, or help refund the original deal to help with the purchase of a better fit We are committed to helping *** *** receive the service he paid for*** *** has been contacted directly by a supervisor able to help with this concern, and we are awaiting his response.As an exception to our standard policies, we have extended the offer beyond the expiration date, and have given several more months in order for her to use her credit She is never under any obligation to work with any particular provider if she is uncomfortable with them.I find it regrettable that we left *** *** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble *** *** has had to deal with. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

August 23, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I first wanted to apologize for any frustration or misinformation in the past. Mr*** is indeed a Silver member of Angie’s List, and as such is entitled to a $rebate on an ecommerce purchase made through Angie’s List. I believe there was originally some confusion about this, as the request Chris G*** received indicated Mr*** was inquiring about a promotional code, not an ecommerce rebate. I have addressed this confusion with Chris G***, who has contacted our Accounting Department to issue Mr***’s $rebate. These can take up to business days to arrive in the mail. Chris G*** will be contacting Mr*** personally to confirm this information. Any additional questions or concerns can be directed to Chris G*** directly I find it regrettable that we left Mr*** feeling he had no other recourse than to complain to the Revdex.com. We always aim to provide top-notch service to our members, and in this case we have clearly dropped the ball Thanks again for the opportunity to respond to this complaint. Jesse B*** Angie’s List

February 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyThough Ms
*** signed an agreement with Angie’s List on January 7, 2016, authorizing an early termination fee of 35% of the total contract value, we have decided to honor Ms***’s requests by waiving this early termination fee. Though we would have preferred to continue working with *** *** *** as an advertiser on Angie’s List, we agree that during the sales process, we were not as clear as we could have been, and can understand Ms***’s confusion. We are refunding Ms***’s initial payment and considering the contract cancelled with no early termination fee in this caseIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did want to work with Ms***’s company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee since Ms*** has made it clear she is not currently interested in advertisingThanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a guarantee in writing that they will reimburse my payments for April and May if we do not begin getting a return on this investment I also would like them to written confirmation that I will not be responsible for paying a 35% cancellation fee if I decide to terminate service due to a lack of estimates generated
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
look up *** for my accountYou terrible page doesnt have an account number or anything else so try that.
Regards,
*** ***

February 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyThough Mr
Foguth signed a year-long agreement with Angie’s List on November 24, 2015, authorizing an early termination fee of 35% of the total contract value, we have decided to honor his request by waiving this early termination fee. MrFoguth made the agreement with us assuming that his advertisement would be placed at the top of search results, which ended up not being the case. Part of the reason behind this was the fact that multiple reviews on Mr*** company’s profile did not meet our review integrity guidelines. However, in light of any miscommunication or misunderstanding during the sales process, we have waived the early termination fee and canceled Mr*** advertising contractIn terms of the standing of Mr*** business profile, we do not remove companies entirely from Angie’s List. Even without *** *** *** *** providing a paid advertisement, their profile will be available for members to view, so that they can read reviews to make hiring decisions. The negative review that MrFoguth mentioned in his complaint appears to have been left by a genuine customer of his, as he has responded to the complaint in a way that indicates he is familiar with the consumer. Angie’s List did not create this review ourselves, nor do we “filter” positive or negative reviews, regardless of whether a company advertises or notIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe appreciate the feedback and ability to correct this situation to some extentThanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

June 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN 46202 Attn*** *** Re: Complaint Case #
*** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any frustration or confusion regarding her membership Ms*** was able to get in touch with Angie’s List on 6/9/2017, after submitting her Revdex.com complaint. Angie’s List has resolved Ms***’s request. Ms*** joined with PayPal and agreed to use PayPal as her renewal payment method. At this time, Angie’s List has refunded Ms***, as she will be utilizing a free membership moving forward I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List