Angie's List, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

April 17, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case #
***, Thank you for bringing this complaint to our attention. I’d like to first sincerely apologize to *** *** for the frustration endured as a result of receiving unwanted phone calls. I have confirmed that *** has been removed from our call list. We again are so sorry for this frustration. Please tell *** to let me know if he continues to receive any contactI’m happy to address any further concerns.Thanks again for the opportunity to respond. Please let me know if you need anything further.Kind Regards, *** ***@angieslist.comAngie’s List

June 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN 46202 Attn*** *** Re: Complaint Case #
*** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any frustration or confusion regarding his membership Currently, Angie’s List does not offer refunds for purchased memberships, except in specific one-off situations. I would like to apologize to Mr*** that this was not made clear when he was joining Angie’s List. Angie’s List would like to apologize for any confusion regarding a cancellation request in that resulted in Mr*** being invoiced for a renewal of his membership. I do notice that Mr*** was renewed twice for his membership. One of those charges was refunded back to Mr***’s credit card on 6/2/in the amount of $9.99. I have requested a refund for the second $charge to Mr***. It will take a few days for the funds to reflect on Mr***’s credit card. I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me as long as the contract is cancelled effective January 29,and Angie's list stops trying to collect my February payment.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. *** never agreed to go back into advertising. *** is an office admin and doesnt have that authority either. Just because an email is sent to someone does not mean they read it. It does not make me aware. this is unacceptable and the next step is, the fair trade commission. Thank you
Regards,
*** ***

- I did contact you about the deal to report that the business was not responsive - you told me that you would contact them on my behalf but did not provide a refund as I had requestedYou're only acknowledging my SECOND request for a refundRegardless, it says a lot about your business practices when you are forced to hide behind contractual language instead of doing the right thing for your customer.- The addresses are not removed - I still see ALL of the on the website.- I do not wish to use my full last name in reviewsPlease point to where I'm required to do so in any agreement I've signed

April 21, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, On January 23, 2015, Mr*** did agree to advertise with Angie’s List for one year. Mr*** did agree to the terms electronically on 1/23/Before Angie’s List will publish an advertisement, we require each prospective advertiser to agree to the contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay forthese servicesMr*** also spoke with one of our representatives on Thursday, April 16th regarding his advertising. This Revdex.com complaint is the first time we were made aware that Mr*** wanted to cancel his advertising agreement. During a deeper investigation of Mr***’s company’s profile due to this complaint, we did find that the two reviews that were on his company violate Angie’s List review policies. We were able to see that the provider and the two members that submitted the reviews shared contact information. They were therefore deemed a conflict of interest and they were removed. Mr*** was made aware of this on Friday, April 17th. Companies must have positive reviews on Angie’s List to be eligible to offer discounts to our members. Because these reviews were removed from Angie’s List, Mr***’s company is no longer eligible. His advertising agreement has therefore been pulled. His account manager, *** *** left a voicemail for Mr*** today. Mr*** can reach *** *** directly at *** if he has any further questions or concerns. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Mindy O***Angie’s List

November
10,
Indianapolis
Revdex.com
EWashington Street
Indianapolis,
IN
Attn
*** ***
Re:
Complaint Case # ***
***,
Thank
you for bringing this complaint to our attention. We appreciate the opportunity to give our
side of the story regarding complaints filed against our company.
I’d
like to first apologize to Mr*** for the frustration he has endured as a
result of receiving unwanted phone calls and emails. We strive to provide the best possible
service to service providersIt is clear from the tone of this complaint that
we have failed in this regard
I
have confirmed that Mr. *** has been removed from our call list. We again are so sorry for his frustration.
Thanks
again for the opportunity to respond
Please
let me know if you need anything further
Kind
Regards,
***
Angie’s
List

April 8, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously On 1/20/2015, Mr*** agreed to advertise with Angie’s List for one year per the previously attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Mr*** was in communication with representatives discussing cancellation of his advertisingAfter investigating this matter, we determined that a refund for two weeks of advertising would be issued to Mr*** The refund was deducted from Mr***’s company’s cancellation fee, reducing the cancellation fee balance to $As we previously stated, Mr***’s company is responsible for this remaining balanceThat balance has been sent to the collections agency we work with, ***, which Mr*** must contact directly to pay the balance owedTheir phone number is 877-*** We strive to provide top notch customer service to members and service providers alike and regret that a consumer was disappointed with his experience with Angie’s ListWe delivered to the extent of our contractAngie’s List and Mr***’s company have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr***No additional refund will be given. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

June 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. I first want to take
the chance to apologize to Mr*** for any confusion and frustration.We are happy to offer this new price for Mr***’s Storefront offer However, as this represents a change to a signed contract, we require Mr*** to sign a revised contract prior to us posting this price On 5/28/15, and again on 6/5/15, we reached out to Mr*** to explain that the contract is waiting for him to sign on our Business Center website We are eager to post this updated Storefront offer, but are unable to do so without Mr*** signing on and approving the new contract This should be a fairly quick and simple process Mr*** can communicate with his account representatives for any assistance in this matter.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, *** ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

May 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** ***
Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. I apologize for the delay in my response I first wanted to apologize to Mr*** for any frustration he has experienced during the time he has spent as an advertiser On 2/29/2016, Mr*** electronically agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. We have reviewed our sales process and customer service with Mr***. We have agreed to waive our standard Early Termination Fee for the contract in light of any possible confusion about the term of the contractIf Mr*** still wishes to cancel our agreement, we have agreed to consider it cancelled as of 4/25/2016, which is the date he first left a voicemail asking to discuss canceling. However, management has been in communications with Mr***, and we hope that he will agree to continue working with us. We would prefer to work through any confusion and continue our relationship with Mr*** and NJ Electric LLC. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s businessIf he does choose to proceed with canceling, we are willing to make the concessions I outlined above Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

June 23,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our companyI apologize for the delay in my response
I’d like to start by offering a sincere apology to Mr*** for any confusion or misinformation experienced
Our records for Mr***’s contact information match those that he has provided to the Revdex.comOur Newsroom department has confirmed that we had Mr*** on the mailing list to receive our publication every month, and has confirmed that these issues were mailed to his addressThough we have recently moved to a publication schedule providing a digital edition one month, and a paper edition the next, this would not have affected Mr***’s ability to receive his printed publications in the past
I have reached out directly to Mr*** to ask for any clarifying information he could provideBarring any additional information, our best advice would be to ask his local post office if they have had trouble delivering mail to his address, and to take his complaint up with them if soWe cannot see a reason on our end why he has not received his publication, and he has not responded to my attempts to help to resolve the matter
I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersIf Mr*** needs any additional help, he has my direct contact information and I would be happy to assist him
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse B*** Angie’s List

September 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for the opportunity to address Ms***’s complaint response On 4/20/2016, Ms*** electronically agreed to advertise with Angie’s List for one yearWe require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Angie’s List will acknowledge that the membership options have changed, which will only result in more leads provided to the companies who are invested in Angie’s List. Angie’s List has kept the same paid membership base and increased the number of daily member joins exponentially. The increased amount of traffic to the Angie’s List website will only increase the opportunity for Ms***’s business to generate leads through their advertising campaign with Angie’s List Ms***’s credit card was charged for the cancellation and later refunded. We have now invoiced Ms*** for the funds owed to Angie’s List. She advised that she received an invoice from our collections department providing her with the total amount owed In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Angie's List has resolved this request by issuing this customer's refund and cancelling their membership. We hope this customer will consider using our services again in the future if the need should arise

June 27, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the
story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for the poor experience in pursuit of her Big Deal refundAccording to our records, Ms*** contacted us on 6/24/to ask for a refund on her $deal purchaseOn 6/24, a representative with Angie’s List received this request and processed Ms***’s $refund and the funds have been processed back to her financial institution I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.com, and I’m unclear why she felt it was necessary to approach the Revdex.com with this complaint, as her request was processed within hours of being receivedWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

February 16, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. On 12/31/2014, Mr.*** agreed to advertise with Angie’s List for one year per the attached agreementBefore Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellationfee. Upon receipt of this complaint, we investigated the correspondence that Mr*** had with Angie’s List representativesAlthough Mr*** ultimately agreed to the attached contract, and multiple attempts were made by Angie’s List employees to assist him, Mr*** requested to cancel his advertising within month of beginning it. We have waived the cancellation fee. We strive to provide top notch customer serviceI sincerely apologize if we have failed to deliver to the extent of Mr***’s expectations. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THIS IS NOT RESOLVED! I have attempted to respond but apparently you didn't get itAt the same time they provided the information here, they took us to collections for the full amount we are disputing!!!
This is not resolved so please do not mark it as suchThey are not trying to fix this, they are trying to lie to you and take us to collections at the same time! We've received no refund as they are stating!
*** *** Marketing Director

May 31st,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company
I’d like to start by offering a sincere apology to *** *** for any frustration with her membership, including any emails she may have received regarding her membership
I wanted to clarify that Angie’s List does not offer any “trial” memberships or free introductory periods on our consumer membershipsAll of our memberships default to an automatic renewal, and it is not currently possible to view information on Angie’s List without maintaining an active, paid membershipWe also do not send out our award-winning publication to anyone who does not maintain an active, paid membership
*** *** most recently paid for an annual membership on September 18th, 2015, via PayPalThe emails that she has received recently were not intended to ask her for payment, but were instead intended to communicate new membership options and a change to our service coming this summerAs we are communicating important information about her paid subscription, we do not have a way of opting out of these particular emailsWe strive to make it easy to opt out of emails or modify the number of emails sent, both via the emails themselves and our websiteHowever, we feel it is important to let paying members know about changes to the services they’re paying for
As *** *** is clear in this complaint that she does not wish to maintain her membership, I have refunded her the $she paid in September, cancelling her account effective immediatelySince she no longer has an active subscription with us, she should no longer receive emails from us
We are very sorry to see the miscommunication involved in this complaint, and we are sorry to lose *** *** as a member for the time beingWe would welcome *** ***’s business in the future, and hopefully this response serves to clarify any misunderstanding
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse *** Angie’s List