Angie's List, LLC

Angie's List has offered a resolution to this customer's complaint, which still stands. It is unfortunate that the customer does not accept this response. We have attempted to work with this customer to address and resolve their complaint

February 9,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyI
apologize for the delay in my response
Though we would have preferred to continue working with *** *** *** *** *** as an advertiser on Angie’s List, we agree that we could have been more clear during the sales process and more responsive to issues raised by Mrand Ms*** Although Mr*** signed an agreement with Angie’s List authorizing an early termination fee of 35% of the total contract value, we have decided to honor his requests by waiving this early termination fee and refunding all fees already paidThe *** account manager did reach out to offer them other options for resolving these issues, but we never heard backTherefore, we will process the refund and consider the contract canceled
In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did want to work with the *** company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee since Ms*** has made it clear they are not currently interested in advertising
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse *** Angie’s List

October 30,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN Attn*** ***
Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the
opportunity to give our side of the story regarding complaints filed against our company.
I’d like to start by offering a sincere apology to Ms*** for the frustration this process has caused
Ms*** purchased a Big Deal through Angie’s List on October 23, from *** *** *** *** *** ***The Big Deal was $Rodent Exclusion Package, and stated that it covered inspection to find potential rodent entry points and seal them off, installation of rodent baiting stations in the home to eliminate any existing activity, advice on future rodent-proofing of your home, and materials used for minor and common entry ways on ground-level exclusion work
Because the company did begin to fulfill the terms of the package, Angie’s List is unable to issue a refund of the Big Deal to Ms*** *** *** *** *** *** is ultimately responsible for the quality of their work and the experience their customers haveIn turn, they are also responsible for resolving any complaints that they receive from members because of their workIf problems arise, we strongly suggest contacting any service provider directly to see if they would be able to come to a resolutionAdditionally, we suggest leaving a review via our website, to inform other members about the experience she encountered, as well as impact the provider’s grade on the List
I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersAs Ms*** has requested, I have stopped future renewals of her membership.
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information.
Kind regards,
*** ***
Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They called me and they told me that no refund will be issued and that no cancellation fees will be waivedI would have compromised with the cancellation fees being waived but they refuse.They ignore the fact that they sold me a feature as part of their advertising package which later on removed and expected me to remain active on the agreement.You have no right, after signing up for your service, to take away one of the main featuresEvery time a company acts this way, should ask the customer to re-sign the contract with the newly updated terms and conditions and leave them with a choice of either canceling or re-entering the new agreement.If you think you can get away with this, you are wrongI will now file a complaint against your business to the Federal Trade Commission and will report such erroneous way to conduct businessTo any business or consumer out there, beware of Angie's List (soon merging with Home Advisor as informed by them), do not enter agreements that in their mindset, are unbreakable.I will not pay your cancellation fees until the cows come home and for ever! Thank you and I do not accept your fake apologies

April 5, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company.I’d like to start by offering a sincere apology to MrMiller for the frustrations that he has enduredI also apologize, but I was unable to locate an active membership based on the contact information provided with this complaintIf MrMiller could provide additional email addresses, phone numbers, or street addresses to enable me to locate the account, I will be able to investigate further to see what we can do to help.We strive to provide top-notch service to our membersAgain, we sincerely apologize for any frustration this caused, but I am unable to assist further without additional, alternate contact information.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

July 13, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to again respond to this complaint against our companyI apologize for the delay in my response I’d like to start by addressing the search issue Mr*** referencesPlease note that their company name has the & symbol between the words “***” and “*** ***.” When performing a search using their name, exactly as it’s typed on Angie’s List, Mr***’s profile displaysI’ve attached a screenshot to show the results in the search I performed Mr***’s profile on Angie’s list is a completely free listingAngie’s List does not owe services to a provider with a free listing, especially a provider who has failed to pay Angie’s List for advertising services renderedAlso regarding Mr***’s excluded profile, we do not list every business decision and step we take as a company in an advertising contractThe contract Mr*** signed indicates the advertising services Angie’s List will provide, in return for his payment for these servicesAt the end of the day, Mr*** failed to uphold his end of the agreement by not paying for the advertising services providedIf he has questions about the Angie’s List Service Provider agreement, he may refer to this on the Angie’s List Business Center website Please refer to Item of the Service Provider agreement,that all Service Provider’s must agree to in order to use their business center profile” 10. Although Angie's List does not claim ownership of any SP Content or other communications or materials submitted by or given by the Company to Angie's List, by providing SP Content for the Website or other mediums, the Company automatically grants, and the Company represents and warrants that the Company has the right to grant, to Angie's List an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify, and distribute such SP Consent and to prepare derivative works of, or incorporate into other works, such SP Content, and to grant and to authorize sublicenses (through multiple tiers) of the foregoing. In addition, by providing Angie's List with SP Content, the Company automatically grants Angie's List all rights necessary to prohibit the subsequent aggregation, display, copying, duplication, reproduction or exploitation of SP Content on the Website or in any other medium by any other party. No compensation will be paid with respect to Angie's List use of SP Content. Angie's List is under no obligation to post or use any of SP Content or maintain SP Content. Angie's List may remove SP Content at any time in Angie's List sole discretion.” In short, Mr***’s profile is in fact available through a direct name searchWe will not be reconsidering our stance and Mr*** will need to follow through on Advertising payments in order to be reinstated into category/keyword searches Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards Jesse B*** Angie’s List

July 12, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I apologize for my delay in responding to the Revdex.com about this complaint.I’d like to start by offering a sincere apology to Ms*** for the frustrations surrounding the eCommerce offer and requested refund that she mentions in her complaint.I have personally been working with Ms*** and have attempted to work with PayPal directly to expedite the $refund for the landscaping offer she purchasedThis delay is due to the PayPal dispute process itself, not due to Angie's List contesting the disputed chargeUnfortunately, we have not been successful at getting Ms***'s refund expedited at this time, as we are being told by PayPal that it can take up to days for the funds of the disputed charge to be fully returned.As a customer service gesture for this delay, I have also refunded Ms***’s membership in full back to her PayPal account, but kept her membership active.I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

June 2, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any frustration or confusion regarding his membership Angie’s List specializes in locating local service providers who specialize in residential services. Angie’s List advertises that we will help you find a local provider for services on or in your home. Angie’s List does not promote or support commercial services at this time. Currently, Angie’s List does not offer refunds for purchased memberships, except in specific one-off situations. I would like to apologize to Mr*** that this was not recognized during his recent chat with a representative. If a service provider signs up for a membership and is looking for commercial services or attempting to list their business on Angie’s List, a refund would be granted. Since Mr*** paid with PayPal, he received a 20% on the $membership and was only charged $79.99. At this time, I have issued a refund for the $charged to Mr***’s PayPal account. I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

July 14, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against
our company In response to Mr*** complaint, there appears to be two distinct issues he is presenting.First, it appears as though he is accusing both Angie’s list and his competitor of featuring an offer through the Big Deal program that contains equipment that is no longer being manufactured, which he claims presents a fraudulent “bait and switch” experience for Angie’s list membersPer EPA regulations passed recently, Seer units are no longer allowed to be manufactured as they have been deemed less efficient than new Seer and above units, causing more strain on the environment and resourcesHowever, the regulations stipulate that all currently existing inventory be allowed to be sold, bought, and serviced until it is exhaustedHaving an abundance of this inventory, Mr*** competitor has merely chosen to exhaust it through the use of one of our advertising and marketing platforms that we offer to eligible service providers on Angie’s list. Second, Mr*** appears to be upset that the growth of his business does not align with the success he wishes and feels that Angie’s list and/or his competitor are responsible for his resultsBoth Mr*** and his competitor advertise through Angie’s listAngie’s list does not, will not, and cannot guarantee any specific results as a bi-product of advertising through our site or other such marketing platforms as The Big Deal or eCommerceAs advertisers, both companies have been eligible and been given the opportunity to take advantage of all advertising mediums availableTo suggest that Angie’s list has prevented Mr*** or any other business’s ability to compete on a level playing field is erroneous, and can be refuted through the mere proof that Mr*** business has participated in dozens of eCommerce platforms as well as traditional web-placement advertising. We hope this shines some light on the situation and would be glad to answer any additional questions or concerns you may have as they pertain to Angie’s list business practices across the industry.Kind regards, Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
my correspondence with colleen c*** was only in ine day when I called and complained where she initially rejected any further offer and got back to me with day option on same day right after I opened complaint with Revdex.com Initially she was reluctant to help at all and said I have no other option than reaching out to vendor and working directly with them.I have no contact details of colleen and she never tried reaching out to me later.As I mentioned earlier I am not going to inveat more money than what I have mistakenly did early Thank you Regards*** Regards,
*** ***

October 9, 2015Re: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. On 4/1/2015, *** *** agreed to advertise with Angie’s List for one year per the attached agreement We
require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Regardless, *** *** has been in contact with Angie’s List for several months expressing his frustrations with our processes As *** *** advertised with us in the past, it seems unlikely that he misunderstood how member reviews work We did look back through the sales process, and did not find that there was any misleading or confusing commentary on our end*** *** agreed to pay the early termination fee for ending the contract early, and this has been charged with his permission to the card we had on file.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did, however, deliver to the extent of our contractAngie’s List and *** had a binding agreement, and just as we have acted in accordance with our obligations, so must *** ***. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

October 5, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202AttnPeggy RichardsonRe: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to *** *** for all the frustration she experienced It looks like *** *** has been a member with us in the past, but signed up again in May of this year to look into providers The monthly membership she opted for online does default to autorenewal However, we employ customer-friendly refund policies for situations such as this Though *** *** only mentioned $as the disputed charge in this complaint, it does not appear that she has logged into her membership since May, so I have refunded the charges from June through October, totaling $being returned to *** ***’s card.Though *** *** wrote to us on 5/and asked for help searching, we have not received any phone or email correspondence from her asking for a refund I apologize for this oversight, and wonder if perhaps *** *** wrote in from an address we didn’t recognize? Even in that case, we should have responded making it clear that we could not locate her account Regardless, I apologize for the frustration.In particular, I am sorry that *** *** felt the only way of canceling her membership was by contacting the Revdex.com All customer service representatives at Angie’s List have the ability to cancel memberships, and offer refunds on memberships that have not been used recently We strive to provide top-notch service to our membersAgain, we sincerely apologize for any frustration this caused. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Jesse ***Angie’s List

May 16, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # ***
*** Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. I
apologize for the extreme delay in my responseI apologize for the frustration Ms*** mentions in her complaint. Angie’s List allows consumers to post comments regarding experiences they have had with area companies. Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members. Members are required to attest to the review confirmation statement before submitting each review. Without that unique attestation accompanying a review, it cannot be submitted to the website. Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum. We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company. We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider. We did reach out to the member in question. Our member responded to our requests by confirming that their review was intended for a different company. Our IT staff are in the process of moving the review over to the correct profileI find it regrettable that we left Ms*** feeling no other recourse than to complain to the Revdex.comWe strive to provide top-notch service to all companies on our list, regardless of whether they’ve chosen to advertise with us Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further informationKind regards, Jesse *** Angie’s List

October 23, 2015Re: *** *** * *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for my delay in responding to you.*** *** agreed to
advertise with Angie’s List on September 9, 2015, per the attached agreement We have reviewed the sales process and found that *** *** did agree that any Storefront offers from advertisers came with a lowered 3% transaction fee to be paid to Angie’s List Though the exact details presented by Drake were not our standard policy, we will be happy to honor the rate that was given *** *** over the phone No misleading was intended, and we are happy to honor the price quoted to *** ***.Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat information is found under the terms and conditions on their advertising agreement If *** *** is still interested in canceling his advertising with us, he would need to pay the early termination fee to cancel the contract We hope that by honoring the rate we originally quoted, we can help *** *** benefit from the advertising he agreed to and we can find mutual benefit.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did, however, deliver to the extent of the contracts that we signed We would be happy to continue working with *** ***, and have reached out to him to offer this lower 3% rate We ask that he let us know how else we can help him. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

November 29, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company
On 12/28/2013, Mr*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Mr*** had contacted Angie’s List regarding additional services that we offer through our eCommerce programs. Mr*** was upset that he could not run eCommerce offers for additional categories that he had not received reviews for services performed. Angie’s List requires all service providers to obtain reviews for each category that they wish to run eCommerce offers. Angie’s List eCommerce programs are a completely separate option from advertising contracts for service providers to utilize to generate additional exposure. Mr***’s dissatisfaction with the need to obtain reviews in new categories to run a more robust eCommerce campaign does not hold any effect on his contract, which he signed, for his advertising campaign with Angie’s List On 2/24/2014, Mr***’s disputed credit card charges for the payments made for his advertising contract settled in the Angie’s List system. Mr***’s company had received services from Angie’s List and is responsible to pay for the services rendered At this point, Mr*** has not paid for the services rendered and owes the early termination fee outlined in his contractMr*** was sent to the internal collections team at Angie’s List to recover funds not paid for services rendered. Our internal collections team proactively cancelled Mr***’s advertising contract and placed a notice on the profile for ‘Non-Payment of Advertising’. Mr*** will be responsible for paying for the services rendered that were disputed with his credit card company and the early termination fees associated with his contract cancellation. Our internal collections team contact Mr*** multiple times in February regarding his outstanding balance. Mr*** replied and threatened to sue Angie’s List and demanded we stop contacting him about his owed balance. At that time, the $owed by Mr*** was sent to a third party collections agency to seek payment for the funds owed to Angie’s List. Until Mr*** pays the amount owed in full, the notice on the profile for ‘Non-Payment of Advertising’ will remain. Angie’s List does not delete any company profiles, but does reserve the right to remove the company from keyword and category search results when a company has a notice placed on their profile I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

September 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *
***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company On 9/1/2016, Mr*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. In light of any frustration or miscommunication during the sales process, Angie’s List will consider Mr***’s contract to be terminated effective the first time Mr*** expressed a desire to cancel his advertisements. Mr***’s ads ran for month in the Angie’s List Publication and days on AngiesList.com. Angie’s List also agreed to waive the 35% early termination fee. Since Mr*** had paid for some of his advertising, but did not receive services for the full amount he paid to Angie’s List, Angie’s List has issued a refund for an amount totaling $These funds were returned to the credit card Mr*** has on file with Angie’s List We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI still wish to cancel and accept the terms of no penalty fee that was offeredThank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I reject the offerI appreciate ms ***'s attention however she is a spokeswoman for angies's list who is looking at blackand white and really has no earthly idea what's been said---vocally promised or what has gone on the last year between angie's list and kirby painting. First of all not one thing that I was told on the contract was done I cancelled this contract late april and it never went anywhere close to june so I have no idea what she is talking about BY the way june just started to day so I don't owe anything for it I understand ms *** probably meant may but I don't owe angie's list for that either but i'm just pointing this out to show that everything was handled carelessly and unprofessionally Once again I truly believe that this is a form of extortion They want me to pay them an amount of money to put me backon a website that i've been on for free for yearsWith all due respect I believe they owe meI plan to file in small claimscourt no later than june 10th and I fully intend to send a copy of my beliefs to the attorney general's office and insist that theyinvestigate angie's list for criminal behavior based on the information I will provide. thank you, *** *** feel free to contact us if you need any more information

August 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints
against our company On 4/28/2016, Mr*** agreed to advertise with Angie’s List for six months. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Mr*** has been in contact with Angie’s List for several months expressing his frustrations over the transition to our new website. The complaint that Mr*** has expressed with our eCommerce program is completely separate and voluntary from our advertising program and is not a requirement of the contract Mr*** signed for his advertisement with Angie’s List. Upon investigation into Mr***’s advertising, it was determined that there were no issues with Mr***’s advertising during the transition to our new website, and Mr***’s eCommerce offers were ran accordingly. At this point, Mr*** has not paid for the past months of services rendered and has been sent to the collections agency Angie’s List uses to recover funds not paid for services rendered. Our internal collections team has proactively cancelled Mr***’s advertising contract and placed a notice on his profile for ‘Non-Payment of Advertising’. Mr*** will be responsible for paying for the months of services rendered that were not paid for and the 35% early termination fee associated with his contract In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service. We would love the chance to earn back Mr***’s trust in the future and work with them again Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate Angie's list's responseI just worry about other people being personally attacked, as I have been, for writing an honest reviewSince the companies do not have to be held accountable for being truthful, I do not feel Angie's list provides a safe environmentI would just appreciate it if the Revdex.com can keep this complaint on file so other people can be aware of what they are risking by joining Angie's listI also feel Angie's list should be made to alter their advertisement when they say 'You can believe what is on Angie's list.' My experience has proved this is not entirely true
Regards,
*** ***