Angie's List, LLC

I was promised a lead generating website on a Angie's List where the customers are upper-middle-class ready to buy thousands of people a day look on Angie's list for my services.literally the only thing I got from Angie's list was a billi have not felt this ripped off in a long time

I would like to know the dollar amount of the credit that is being offeredWhat was offered was a credit for the 35% early termination fee being waived and a credit for the months my ad ran incorrectly, but that still leaves the actual credit amount unknownIf you could give me a breakdown of what that would amount to like 35% off the $1,up-front fee for a $credit and $per month for each month my ad ran incorrectly for a $creditThat would be helpful. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

October 6, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge Mr*** joined Angie’s List on 9/30/as a member through an online purchase. Mr*** used his membership the first month of joining and has not used the membership since. With that being said, Mr***’s credit card information that was on file changed during the course of his year of membership. Mr*** may have cancelled his credit card, but had not cancelled his membership with Angie’s List until 10/4/2016. His membership has been cancelled, effective 9/30/when the automatic renewal charge failed due to the change of his credit card information. Prior to 10/4/2016, Mr*** had not contacted Angie’s List since joining to request any changes to his membership, which is why his automatic renewal was scheduled for 9/30/2016. Mr***’s complaint has been resolved as of 10/4/when he contacted Angie’s List to request cancellation of his already expired account. Angie’s List did not charge Mr*** for the automatic renewal due to the failed payment. As Mr*** has requested, I have unsubscribed him from all email correspondence from Angie’s List. This may take a few business days to complete, as Angie’s List has pre-populated email distribution lists already set to go out to members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

December 28, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company The Angie’s List Super Service Award honors excellence among service and health pros who maintain superior service ratings and reviews on Angie’s List. The award is a prestigious, annual distinction and is intended to recognize the best-in-class providers who demonstrate trustworthy and consistent high-levels of customer service from the past year and overall Only the top 5% of providers in each designated category in each market are eligible for the award. There are several minimum criteria that are considered. The provider must maintain an average GPA of for their overall grade with Angie’s List. The provider must maintain an average GPA of for their recent grade from their reviews over the last three years with Angie’s List. The company must be in good standing with Angie’s List and have received at least three work performed reviews from members in the designated category from November 1, to October 31, 2016. Angie’s List does maintain four award acceptance requirements. Our members expect the best, therefore there are minimum credential requirements to have the opportunity to claim the award through our acceptance process. The provider must have a current, passed background check on file. The provider must record an honest and current trade license attestation. We expect providers are appropriately licensed for all of the services they provide in all of the areas they service. The provider must stay in good standing with Angie’s List (no exclusions). The company must complete the basic, required profile information as a minimum This is great news for Mr***! He doesn’t have to make any monthly payments or be an advertiser with Angie’s List to accept the Super Service Award, for which he has been nominated! I’m not sure why he has submitted a complaint to the Revdex.com at this time, as the complaint expressed does not exist. The acceptance of the Super Service Award is 100% FREE to all nominees. We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

November
10,
Indianapolis
Revdex.com
EWashington Street
Indianapolis,
IN
Attn
*** ***
Re:
Complaint Case # ***
***,
Thank
you for bringing this complaint to our attention. We appreciate the opportunity to give our
side of the story regarding complaints filed against our company.
I’d
like to first apologize to Mr*** for the frustration he has endured as a
result of receiving unwanted phone calls and emails. We strive to provide the best possible
service to service providersIt is clear from the tone of this complaint that
we have failed in this regard
I
have confirmed that Mr. *** has been removed from our call list. We again are so sorry for his frustration.
Thanks
again for the opportunity to respond
Please
let me know if you need anything further
Kind
Regards,
***
Angie’s
List

September 25, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership It appears that someone else in Mr***’s household has signed up for a membership, which was renewed for $16.66. I have called and left Mr*** a voicemail requesting a call back to assist with Mr***’s request Angie’s List seeks to offer top-notch customer service. I apologize that we left Mr*** feeling that he had no other option than to contact the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

April 21, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, On January 23, 2015, Mr*** did agree to advertise with Angie’s List for one year. Mr*** did agree to the terms electronically on 1/23/Before Angie’s List will publish an advertisement, we require each prospective advertiser to agree to the contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay forthese servicesMr*** also spoke with one of our representatives on Thursday, April 16th regarding his advertising. This Revdex.com complaint is the first time we were made aware that Mr*** wanted to cancel his advertising agreement. During a deeper investigation of Mr***’s company’s profile due to this complaint, we did find that the two reviews that were on his company violate Angie’s List review policies. We were able to see that the provider and the two members that submitted the reviews shared contact information. They were therefore deemed a conflict of interest and they were removed. Mr*** was made aware of this on Friday, April 17th. Companies must have positive reviews on Angie’s List to be eligible to offer discounts to our members. Because these reviews were removed from Angie’s List, Mr***’s company is no longer eligible. His advertising agreement has therefore been pulled. His account manager, *** *** left a voicemail for Mr*** today. Mr*** can reach *** *** directly at *** if he has any further questions or concerns. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Mindy O***Angie’s List

July 13, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I apologize for my delay in responding to the Revdex.com about this complaint.I first wanted to apologize to Ms*** for any frustration she has experienced during the sale of and cancellation of her advertisement with Angie’s List.On 6/3/2016, Ms*** electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have reviewed our sales process and customer service with Ms***, and we have agreed to waive our standard Early Termination Fee for the contract in light of any miscommunication in the sales process as well as the customer service issues mentionedWe are also retroactively cancelling the advertising agreement to 6/28/and a refund will be issued for the payment after this date.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Ms***’ business. Thank you again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me as long as the contract is cancelled effective January 29,and Angie's list stops trying to collect my February payment.
Regards,
*** ***

At this time, we have resolved this customer's request and issued a full refund for their ecommerce purchase. We did respond to the customer's email requests concerning Angie's List in a timely manner. We are sorry to hear about this customer's dissatisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Once again the statements made by Angie's List contain inaccuracies:1) The $second check is NOT a 10% guarantee payment, but rather a prorated refund of a second city Angie's List subscription that is not included as part of this complaintDoes anyone really believe given how strongly Angie's List refuses to honor their 110% guarantee that they would be unable to correctly calculate the extra 10% and send me "a little bit more than 10%"?2) You should stop apologizing because it is obvious that it is not sincere Your behavior would not be like this, if you were truly sorry.To date I have not received an additional check, therefore I am still requesting Angie's List honor their 110% refund guarantee of $ ($+ $- $11.60)
Regards,
*** ***

June 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. I first want to take
the chance to apologize to Mr*** for any confusion and frustration.We are happy to offer this new price for Mr***’s Storefront offer However, as this represents a change to a signed contract, we require Mr*** to sign a revised contract prior to us posting this price On 5/28/15, and again on 6/5/15, we reached out to Mr*** to explain that the contract is waiting for him to sign on our Business Center website We are eager to post this updated Storefront offer, but are unable to do so without Mr*** signing on and approving the new contract This should be a fairly quick and simple process Mr*** can communicate with his account representatives for any assistance in this matter.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, *** ***Angie’s List

February 17, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn: *** ***Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. After investigating this matter, we have determined that the sales process was handled properly and there was no misrepresentation or overselling of the advertising productWithout investigating whether the records Ms*** is requesting even exist, Angie’s List produces its business records only pursuant to a validly served court subpoena. We strive to provide top notch customer service to members and service providers alike and regret that a consumer was disappointed with her experience with Angie’s List. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

May 16, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company.We have emailed MrRadtke the requested breakdown of his refund directly processed on 5/2/2016. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

June 1, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for the difficulties in pursuit of her Big Deal refundAccording to our records, Ms*** contacted us on 6/1/to ask for a refund of her purchase, which was made on 2/22/All Angie’s List eCommerce purchases have a Day Refund Guarantee that only applies if no work has been performed. All members must request a refund within days of purchase I have reviewed Ms***’s specific refund request and deemed that an exception can be granted since the service provider missed their scheduled appointment. Unfortunately, Ms*** has provided Angie’s List with conflicting information regarding her refund request. I have contacted the company she made her purchase with and sent Ms*** an email to gather the additional information necessary to assist Ms***. The phone number Ms*** provided in her Revdex.com complaint only elicits an error message when I attempted to call her. Moving forward, Angie’s List will be working with Ms*** directly to resolve her refund request I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.com, however Ms*** contacted the Revdex.com prior to allowing Angie’s List to assist herWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns. We have apologized for any confusion that lead to this complaint, were able to come to a settlement regarding their account, which has been cancelled per their request,
and we have parted way amicably

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. *** never agreed to go back into advertising. *** is an office admin and doesnt have that authority either. Just because an email is sent to someone does not mean they read it. It does not make me aware. this is unacceptable and the next step is, the fair trade commission. Thank you
Regards,
*** ***

I sent them a response below. *** Philban was a cus***er from to but not in when the report claimed we caused damage and this was only reported to Angie's **st in December of 2014.I sent them all the facts as well as called Philban, with no response to date.Angie's **st has over complaints with Revdex.com yet they still have an A grade.How can this be?***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Anna,Very interesting and thank youfor fil**ng me in.Still very strange.Yes *** *** was acus***er signed by this office in April of 2003, we purchased this office inSeptember of that year.She was cleaned times anduntil June of with zero complaints. (see attached) Why would they post a review inDecember of about work done in June of 2007, then never reply to meresponse?You can see the reason forTermination on the second page, “no longer neeed”. I am still very angry about thisand the way it has been handled by Angie’s **st. You all have over complaintson Revdex.com yet still retain an A rating?How does this happen? I will pursue. Again THANK YOU for finallyafter all these months give me something to go on in clearing my name!! *** From: Anna *** [mailto:anna**@angies**st.com] Sent: Friday, March 13, 11:AMTo: '***@tcawest.com'Subject: A Message from Angie's **st-Review Reconfirmation Hello***, Inan on-going effort to resolve your questions regarding the review from memberCharles Maue, we again contacted the member using the information on file forhis Angie’s **st membershipYesterday, we were able to speak with his wife,*** PhilbinShe confirmed that she did use your company, The Cleaning***, and that work was performed at a previous address, *** CurrierPlace, O’Fallon, Missouri Inyour original request that we reconfirm this review, you stated that yourcompany records indicated you performed service at the address of *** CurrierPlace, O’Fallon, Missouri for *** Philbin We hope this resolves thesituationIf you have any additional questions, just let us know and we’ll behappy to help. Sincerely, Anna***Angie’s**st 1030EWashington StIndianapo**s,IN 46202317-803-92131-866-625-ext 79213anna**@angies**st.com
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** CallSend SMSAdd to SkypeYou'll need Skype CreditFree via Skype

February 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously Angie’s List would like to thank Mr*** for the additional information he provided in his response. After further review of Mr***’s advertising contract, it became apparent that Mr*** was also running a 2/page advertisement in the Angie’s List monthly magazine. It is for this advertisement that Mr*** is being invoiced. I have attached a copy of Mr***’s most recent invoice. Mr*** requested to cancel his advertisement after the deadline had passed for the monthly magazine, which resulted in Mr*** being billed for the advertisement that ran in the monthly magazine Mr*** can resolve this debt with the collections team here at Angie’s List. If this is not resolved in a timely manner, the debt will be sent to a third party collections company We strive to provide top notch customer service to members and service providers alike and regret that the consumer was disappointed with his experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

April 8, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously On 1/20/2015, Mr*** agreed to advertise with Angie’s List for one year per the previously attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Mr*** was in communication with representatives discussing cancellation of his advertisingAfter investigating this matter, we determined that a refund for two weeks of advertising would be issued to Mr*** The refund was deducted from Mr***’s company’s cancellation fee, reducing the cancellation fee balance to $As we previously stated, Mr***’s company is responsible for this remaining balanceThat balance has been sent to the collections agency we work with, ***, which Mr*** must contact directly to pay the balance owedTheir phone number is 877-*** We strive to provide top notch customer service to members and service providers alike and regret that a consumer was disappointed with his experience with Angie’s ListWe delivered to the extent of our contractAngie’s List and Mr***’s company have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr***No additional refund will be given. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List