Angie's List, LLC

September 19, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for the poor experience in pursuit of his Big Deal refundAccording to our records, Mr*** contacted us on 3/30/to ask for a refund on his $worth of deal purchases, which were made on 2/26/All Angie’s List eCommerce purchases have a Day Refund Guarantee. All members must request a refund within days of purchaseMr*** recently contacted us again on 9/16/to request a refund outside of days again. I have reviewed Mr***’s specific refund request and deemed that an exception can be granted due to the scheduling issues Mr*** experienced with the service provider. I have processed Mr***’s refund at this time. I would also like Mr*** to know that I have followed up with the representative that he interacted with most recently to provide coaching and further training to assure better experiences when contacting Angie’s List in the future I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***

January 5, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn: *** ***Re: Complaint Case #*** ***, Thank you for bringing this complaint to ourattentionWe appreciate the opportunity to give our side of the storyregarding complaints filed against our company. Upon receipt of this update, we againreviewed the correspondence that Mr*** hadwith Angie’s List representatives from the onset of his advertisingAlthoughhis advertising started as scheduled and ran from 11/8/until 12/4/14, due tocustomer service issues, we have refunded the cost of his advertisingTheamount of $was credited to him on 1/2/ We strive to provide top notch customerservice to members and service providers alikeI sincerely apologize that wefailed to deliver to the extent of Mr***’s expectations, and for thefrustration this has caused Thanks again for the opportunity to respondto this complaintPlease let me know if we can provide any furtherinformation Kind regards, *** ***Angie’s List

September 19, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *
***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company On 3/29/2016, Mr*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. In light of any frustration or misunderstanding during the sales process, Angie’s List will consider Mr***’s contract to be terminated. We are currently in the processing of cancelling the contract and removing Mr***’s company from our web advertisements. We have also agreed to waive the 35% early termination fee and issue refunds for the charges on 4/2/2016, 5/2/2016, 8/2/2016, and 9/2/ We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

September 25, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership It appears that someone else in Mr***’s household has signed up for a membership, which was renewed for $16.66. I have called and left Mr*** a voicemail requesting a call back to assist with Mr***’s request Angie’s List seeks to offer top-notch customer service. I apologize that we left Mr*** feeling that he had no other option than to contact the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

April 20, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any frustration this process has causedAngie Cash was a program created so Angie's List members can take advantage of personaloffers while earning rewardsThis is our way of saying thank-you for taking advantage of varying aspects of a membership. Ms*** did contact Angie’s List at the end of March regarding the trouble she was having with the fuel card. A supervisor ensured that the Angie Cash was made available to her and it appears she has completed the process to receive the gas card. I am so sorry she has still not received it. I will be addressing this with the team that handles the gas cards and I am putting aphysical gas card in the mail today to Ms***. I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.com. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Mindy O***Angie’s List

May 16, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company.We have emailed MrRadtke the requested breakdown of his refund directly processed on 5/2/2016. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

February 17, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn: *** ***Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. After investigating this matter, we have determined that the sales process was handled properly and there was no misrepresentation or overselling of the advertising productWithout investigating whether the records Ms*** is requesting even exist, Angie’s List produces its business records only pursuant to a validly served court subpoena. We strive to provide top notch customer service to members and service providers alike and regret that a consumer was disappointed with her experience with Angie’s List. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

April 22, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case #*** *** Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start again by offering a sincere apology to Ms*** for the frustration this process has caused A refund in the amount of $was processed on Monday, 4/13/for the Big Deal purchase. An additional refund of $will be refunded as well for her membership fees per her request. This will process through our accounting department and will take around a week for her to receive. It looks like an additional charge was made in error in the amount of $on 4/17/2015. This was corrected and refunded on 4/20/and Ms*** was notified. I sincerely apologize for thiserror. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

February 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously Angie’s List would like to thank Mr*** for the additional information he provided in his response. After further review of Mr***’s advertising contract, it became apparent that Mr*** was also running a 2/page advertisement in the Angie’s List monthly magazine. It is for this advertisement that Mr*** is being invoiced. I have attached a copy of Mr***’s most recent invoice. Mr*** requested to cancel his advertisement after the deadline had passed for the monthly magazine, which resulted in Mr*** being billed for the advertisement that ran in the monthly magazine Mr*** can resolve this debt with the collections team here at Angie’s List. If this is not resolved in a timely manner, the debt will be sent to a third party collections company We strive to provide top notch customer service to members and service providers alike and regret that the consumer was disappointed with his experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

July 13, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I apologize for my delay in responding to the Revdex.com about this complaint.I first wanted to apologize to Ms*** for any frustration she has experienced during the sale of and cancellation of her advertisement with Angie’s List.On 6/3/2016, Ms*** electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have reviewed our sales process and customer service with Ms***, and we have agreed to waive our standard Early Termination Fee for the contract in light of any miscommunication in the sales process as well as the customer service issues mentionedWe are also retroactively cancelling the advertising agreement to 6/28/and a refund will be issued for the payment after this date.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Ms***’ business. Thank you again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Once again the statements made by Angie's List contain inaccuracies:1) The $second check is NOT a 10% guarantee payment, but rather a prorated refund of a second city Angie's List subscription that is not included as part of this complaintDoes anyone really believe given how strongly Angie's List refuses to honor their 110% guarantee that they would be unable to correctly calculate the extra 10% and send me "a little bit more than 10%"?2) You should stop apologizing because it is obvious that it is not sincere Your behavior would not be like this, if you were truly sorry.To date I have not received an additional check, therefore I am still requesting Angie's List honor their 110% refund guarantee of $ ($+ $- $11.60)
Regards,
*** ***

December 1, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this complaint to our attentionWe appreciate the opportunity to tell our side of the story regarding complaints brought against our
company.As you may know, Angie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Because other consumers rely on the statements made by each member, we require each and every member to sign the following statement before submitting a report:* I confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents my actual first-hand experience, or experience which I am authorized to discussI acknowledge and understand that Angie's List is relying upon the accuracy of the information in order to serve other membersI confirm that I do not work for, am not in competition with, or am not in any way related to the service provider in this report.Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do not remove reports at the request of service providers Rather, we allow each service provider to respond to any reports they receive, to share their point of view. Specifically, Angie’s List does not act in the capacity of judge or juryRather we are a conduit through which information is allowed to passThus, the court of public opinion is able to decide which argument has merit. In this instance, the member who wrote his review did find the email in question in his “spam” folder, and voluntarily reached out to Angie’s List to ask that his review be deleted As a result, we have removed the review at the member’s request I find it regrettable that we left Mr*** feeling no other recourse than to complain to the Revdex.comHowever, we believe that Angie’s List has followed appropriate procedures meant to ensure we stay as neutral as possible We abide by the same rules of neutrality regardless of whether and how much a company spends in advertising; this is the only way we can provide a fair and neutral playing field. Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,Jesse B***Angie’s List

June 1, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for the difficulties in pursuit of her Big Deal refundAccording to our records, Ms*** contacted us on 6/1/to ask for a refund of her purchase, which was made on 2/22/All Angie’s List eCommerce purchases have a Day Refund Guarantee that only applies if no work has been performed. All members must request a refund within days of purchase I have reviewed Ms***’s specific refund request and deemed that an exception can be granted since the service provider missed their scheduled appointment. Unfortunately, Ms*** has provided Angie’s List with conflicting information regarding her refund request. I have contacted the company she made her purchase with and sent Ms*** an email to gather the additional information necessary to assist Ms***. The phone number Ms*** provided in her Revdex.com complaint only elicits an error message when I attempted to call her. Moving forward, Angie’s List will be working with Ms*** directly to resolve her refund request I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.com, however Ms*** contacted the Revdex.com prior to allowing Angie’s List to assist herWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

At this time, we have resolved this customer's request and issued a full refund for their ecommerce purchase. We did respond to the customer's email requests concerning Angie's List in a timely manner. We are sorry to hear about this customer's dissatisfaction

I sent them a response below. *** Philban was a cus***er from to but not in when the report claimed we caused damage and this was only reported to Angie's **st in December of 2014.I sent them all the facts as well as called Philban, with no response to date.Angie's **st has over complaints with Revdex.com yet they still have an A grade.How can this be?***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Anna,Very interesting and thank youfor fil**ng me in.Still very strange.Yes *** *** was acus***er signed by this office in April of 2003, we purchased this office inSeptember of that year.She was cleaned times anduntil June of with zero complaints. (see attached) Why would they post a review inDecember of about work done in June of 2007, then never reply to meresponse?You can see the reason forTermination on the second page, “no longer neeed”. I am still very angry about thisand the way it has been handled by Angie’s **st. You all have over complaintson Revdex.com yet still retain an A rating?How does this happen? I will pursue. Again THANK YOU for finallyafter all these months give me something to go on in clearing my name!! *** From: Anna *** [mailto:anna**@angies**st.com] Sent: Friday, March 13, 11:AMTo: '***@tcawest.com'Subject: A Message from Angie's **st-Review Reconfirmation Hello***, Inan on-going effort to resolve your questions regarding the review from memberCharles Maue, we again contacted the member using the information on file forhis Angie’s **st membershipYesterday, we were able to speak with his wife,*** PhilbinShe confirmed that she did use your company, The Cleaning***, and that work was performed at a previous address, *** CurrierPlace, O’Fallon, Missouri Inyour original request that we reconfirm this review, you stated that yourcompany records indicated you performed service at the address of *** CurrierPlace, O’Fallon, Missouri for *** Philbin We hope this resolves thesituationIf you have any additional questions, just let us know and we’ll behappy to help. Sincerely, Anna***Angie’s**st 1030EWashington StIndianapo**s,IN 46202317-803-92131-866-625-ext 79213anna**@angies**st.com
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** CallSend SMSAdd to SkypeYou'll need Skype CreditFree via Skype

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Once again this is not acceptableWe were told about the reviews when we were cancelling NOT WHEN WE SIGNED UP! What will be the next step for me? to receive a refund for being lied to by your sales staff? If you can not prove to me the conversation that I had with your sales staff when we signed up, proving that we were not mislead than I want a full refund
*** ***

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns. We have apologized for any confusion that lead to this complaint, were able to come to a settlement regarding their account, which has been cancelled per their request,
and we have parted way amicably

February 16, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. On 7/31/2014, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat information is found under the terms and conditions on the advertising agreement. Upon receipt of this complaint, we reviewed the advertisement and correspondence associated with Mr***’s accountThe advertisement was reflected with the appropriate coupon text, “$off a full kitchen or bath remodel of $5,or moreNot to be combined with any other offerCoupon must be present at time of estimate.” Mr***’s company listing received appropriate placementwith this advertisement. In short, I sincerely apologize if we failed to deliver to the extent of Mr***’s expectationsWe did, however, deliver to the extent of the existing contractAngie’s List and *** ** *** *** *** had a binding agreement, and just as we have acted in accordance with our obligations, so must Mr***We will not waive the cancellation fee. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Sincerely, *** ***Angie’s List

February 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company In light of any confusion or miscommunication during the sales process, Angie’s List has actually already refunded Ms*** all fees she paid for advertising, and waived our standard early termination fee for her contract. This refund was processed in December 2016, but it seems we have yet to successfully call to communicate about this refund We would love to continue working with Ms***, and would love to speak with her to help her business become more successful on Angie’s List. She should be receiving a call from us to this end, and she can always contact us at [email protected] as well We strive to provide top notch customer service, and we regret that Ms*** felt that she had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List