Angie's List, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I am shocked though they state I didn't use other means to sort this out even I contacted them several times and had single response weeks later and since PayPal closed my case due to sellers non responsiveness I had no other choice but contact Revdex.com, and only after I emailed copy of my complaint message to Angie's List then they reacted and issued refund.Excellent job, thank you for your help!
Regards,
*** ***

June 27, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the
story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for the poor experience in pursuit of her Big Deal refundAccording to our records, Ms*** contacted us on 6/24/to ask for a refund on her $deal purchaseOn 6/24, a representative with Angie’s List received this request and processed Ms***’s $refund and the funds have been processed back to her financial institution I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.com, and I’m unclear why she felt it was necessary to approach the Revdex.com with this complaint, as her request was processed within hours of being receivedWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Angie's List is not willing to remove the bogus review even if their member does not respondI feel that if he does not respond in a reasonable amount of time the review should be removed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I purchased this voucher THRU Angie's ListI expect Angie's List to protect consumers who deal with "difficult and less than honest merchants"Otherwise, I could have purchased time with a house cleaner anywhere else. (outside of Angie's List) I paid $to ANGIE'S LISTNOT directly to the merchantIt is NOT my concern as a consumer that you paid the merchant before I even had my appointment. I am a paid Angie's List subscriber/member. I scheduled the appointment within the appropriate allowed timeframe the merchant requestedI was basically cheated out of about dollarsWhat Angie's List did not state in their response to Revdex.comIs that they reached out to this cleaning company but the cleaning company NEVER RESPONDED to themSo now Angie's list is leaving their consumer out to dryAngie's List needs to find a way to get in touch with the merchant and retrieve my money or Angie's List needs to refund me the money I paid THEM then go after the merchant to recoup costsThe work was NEVER done and I PAID for it to get doneThe merchant STOLE MY MONEYTaking money for a job and then not completing it is theft and Angie's list does not want to help??? Angie's List is basically leaving a paid subscribing member hanging out to dry. I would have no option left other than to sue this cleaning company in small claims court for a refundWhat a nightmare thing to ask a PAYING member of your service to do! Why does it need to come to that? Why is it asking too much for Angie's list to step in and correct thisDo the right thing Angie's List and refund a loyal, paying subscribing member? I do not accept their response

February 16, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. On 12/31/2014, Mr.*** agreed to advertise with Angie’s List for one year per the attached agreementBefore Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellationfee. Upon receipt of this complaint, we investigated the correspondence that Mr*** had with Angie’s List representativesAlthough Mr*** ultimately agreed to the attached contract, and multiple attempts were made by Angie’s List employees to assist him, Mr*** requested to cancel his advertising within month of beginning it. We have waived the cancellation fee. We strive to provide top notch customer serviceI sincerely apologize if we have failed to deliver to the extent of Mr***’s expectations. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

May 31st,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company
I’d like to start by offering a sincere apology to *** *** for any frustration with her membership, including any emails she may have received regarding her membership
I wanted to clarify that Angie’s List does not offer any “trial” memberships or free introductory periods on our consumer membershipsAll of our memberships default to an automatic renewal, and it is not currently possible to view information on Angie’s List without maintaining an active, paid membershipWe also do not send out our award-winning publication to anyone who does not maintain an active, paid membership
*** *** most recently paid for an annual membership on September 18th, 2015, via PayPalThe emails that she has received recently were not intended to ask her for payment, but were instead intended to communicate new membership options and a change to our service coming this summerAs we are communicating important information about her paid subscription, we do not have a way of opting out of these particular emailsWe strive to make it easy to opt out of emails or modify the number of emails sent, both via the emails themselves and our websiteHowever, we feel it is important to let paying members know about changes to the services they’re paying for
As *** *** is clear in this complaint that she does not wish to maintain her membership, I have refunded her the $she paid in September, cancelling her account effective immediatelySince she no longer has an active subscription with us, she should no longer receive emails from us
We are very sorry to see the miscommunication involved in this complaint, and we are sorry to lose *** *** as a member for the time beingWe would welcome *** ***’s business in the future, and hopefully this response serves to clarify any misunderstanding
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse *** Angie’s List

June 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN 46202 Attn*** *** Re: Complaint Case #
*** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any frustration or confusion regarding his membership Currently, Angie’s List does not offer refunds for purchased memberships, except in specific one-off situations. I would like to apologize to Mr*** that this was not made clear when he was joining Angie’s List. Angie’s List would be willing to assist Mr*** in locating service providers in his area, had he wished to give Angie’s List an opportunity to help. Since Mr*** has requested a refund within minutes of joining Angie’s List, I will grant an exception to our refund policy and issue Mr***’s refund I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

May 13, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for the frustration this process has caused Ms*** purchased an offer from the company Sunnyview Landscaping on 10/29/14. There is a day refund policy that is included in the details of the deal purchased. We are so sorry for all the scheduling trouble Ms*** had with this company. As a courtesy, we have refunded Ms*** for the offer purchased in the amount of $99.00. I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Mindy O***Angie’s List

July 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the
story regarding complaints filed against our companyI apologize for the delay in my response On 11/12/2015, Mr*** electronically agreed to advertise with Angie’s List for one yearWe require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have reviewed our sales process and customer service interactions with Mr***Mr***’s advertising contract was cancelled on 7/15/after speaking with management in the Advertising DepartmentIn terms of the portion of his advertising term that already ran, Mr***’s advertisement was running as agreed from November through JulyMr*** will still be responsible for paying the standard Early Termination Fee, but any payment he has made since the time of cancellation will be applied to what he owes for this fee In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

March 1, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to any complaint filed against our
company On 1/16/2016, Ms*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Ms*** brought to Angie’s List attention her complaints. Angie’s List representatives have reviewed and looked into her request. It was determined that Ms***’s profile reflected the proper category grade of a ‘B’ rating for the appropriate category for one of her eCommerce offers was running in, and an ‘A’ rating for the appropriate category her remaining eCommerce offer was running in, as that was Ms***’s company’s current category grade in each of the categories her company offers were running. The eCommerce offers pull the grade for each specific category that the eCommerce offer is running in After reviewing Ms***’s complaint personally, Angie’s List is willing to waive one of the four months of services that were not paid while Ms*** was under contract as a customer service gesture. The early termination fee with stand unless Ms*** decides to sign a new month contract/”late reinstate”. This means that Ms*** would have to pay three out of the four invoices that are past due and sign a new contract. If Ms*** is interested in taking Angie’s List up on this offer, she can follow up with her Client Success Representative, BJ S***. We strive to provide top notch customer service to members and service providers alike and regret that the consumer was disappointed with his experience with Angie’s ListWe delivered to the extent of our contractAngie’s List and Ms***’s company have a binding agreement, and just as we have acted in accordance with our obligations, so must Ms*** Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. They have been extremely helpful in sorting through our differences and have fixed the problem I was having with the contract
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Angie's List is NOT able to help me with scheduling because the merchant is out of businessThis blind auto response is infuriating! Angies List, PLEASE try to schedule and you will see that this "deal" you sold me is not being honored and won't be!
Regards,
*** ***

July 24, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Ms*** for the frustration this process has caused. Ms*** purchased a Big Deal from *** *** ***e on 3/17/ It appears as though immediately after the purchase, this provider let Ms*** know that they had some availability issues, but at first Ms*** was content to wait for them to be available and the ground to thaw Ms*** reached out to Angie’s List asking for a refund on her deal on June 12th Over the course of that week, we reached out several times to offer various solutions to her problem, in light of the fact that she contacted us outside of our Day Refund window It does not appear that Ms*** responded to our call or emails during that time.I apologize for any poor customer service provided by our call center agent who answered Ms***’s call on July 22nd Though she was correct to remind Ms*** about our Day Refund Policy, this should not have been conveyed as a flat rejection of the possibility of a refund Indeed, early in the morning on July 23rd, a supervisor made an exception to our policy and issued a refund of $back to her credit card We have called and emailed Ms*** to confirm that this refund has been processed, prior to receipt of this complaint.I apologize again to Ms*** that she had this poor experience with her Big DealWe strive for top notch customer service, and we have clearly failed in terms of our communication on this matter In the future, we can often help with scheduling problems and other frustrations, and our Day Refund Policy exists primarily to encourage members to let Angie’s List know of problems before they become too large to overcome We hope to continue assisting and serving her in the future. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

July 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for the poor experience in pursuit of his Big Deal refundAccording to our records, Mr*** contacted us on 6/15/to ask for a refund on his $deal purchase made on 4/7/On 6/15/2015, an Angie’s List representative received this request and provided Mr*** with options moving forward. Mr*** was advised that he can purchase a replacement offer or Angie’s List can assist him in getting the original offer completed. Mr*** was eligible to purchase a replacement offer through Angie’s List before his offer expired on 10/4/2015. Like most of our deals, this offer expired months from the date of the purchase. Mr*** never purchased a replacement offer and has waited more than years to follow up with Angie’s List regarding his request. Due to the length of time that has passed since Mr***’s purchase of his Big Deal, a refund is not appropriate. Mr*** has been working with Colleen C***, a supervisor with the Member Care Department. Colleen has granted an exception to Mr*** regarding his expiration dateShe has provided him with a day extension to purchase a replacement offer to receive a refund on his original purchase. Mr*** can continue to work with Colleen directly to resolve his complaint I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

June 25, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Ms*** for the repeated frustration she has experienced. Ms*** is absolutely correct that she communicated clearly with us about her updated needs regarding her roof and gutters It seems as though after her first request for a refund, we sent a link to our refund request form on May 3rd We never saw a response to this link, so it may have been redirected to a spam folder Regardless, she had communicated her desire for a refund well inside of our day window Ms*** emailed us several times to request her refund, and received incorrect information each time in her answer Though I am happy to see that she did receive her refund prior to our receipt of this Revdex.com complaint, even in the email acknowledging the refund our representative claimed this was an exception to our 30-day refund policy As Ms*** notified us in a very timely manner of her need for a refund, this was incorrect.Angie’s List strives to provide top-notch service to our members We have clearly failed our member in this situation I am pleased that we did finally refund her for this Big Deal, but I would plead with her to give our service another chance, as I know we can do much better than she has experienced I hope that Ms*** allows us a chance to earn back her trust To this end, I have refunded the total amount she has paid for her membership, and also extended her membership for free She will not see a membership renewal until June 25, 2016We will be following up with all of the representatives she communicated with in this matter, as more training seems necessary.I further invite Ms*** to contact me directly if she has any other concerns that I can help address My contact information is below. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, *** ***@angieslist.com317.396.***Angie’s List

August 4, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I apologize to Mr*** for the frustration he has experienced. It is important to understand that Angie’s List is a consumer forumCompanies are able to add their own information to the website or are added by our paying members through a report on service that was provided to themTypically, we will not remove any provider from the list completelyInstead, we can withhold unwilling participants from Category and Keyword searches. I have set up Mr***’s company to be withheld, as requested, by adding the Unwilling Participant exclusion to his profile. I would also like to apologize for the frustration Mr*** has had with the receipt of phone calls from Angie’s List. I have notified the representatives who have been reaching out to Mr*** that he is no longer to receive phone calls from Angie’s List. I have set notices on Mr***’s company profile to ‘Do Not Call or Fax or Mail’ and have unsubscribed Mr*** from receiving emails. I would like to advise that we have several pre-populate email lists, and it could take a few days for Mr*** to stop receiving our emails completely Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind Regards, Jesse M*** Angie’s List

August 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any frustration she may have experienced in corresponding with our Member Services Department by email. I can confirm that the Member Services Department has responded to every email that was received from Ms***. Response dates include: 6/22/2016, 6/23/2016, 6/25/2016, 6/27/2016, 6/28/2016, 7/1/2016, 7/2/2016, 7/4/2016, 7/12/2016, 7/19/2016, 7/22/2016, 7/27/2016, 8/2/2016, and 8/8/ We recently began transitioning our website to a new platform, and some older information has taken a while to be migrated over. The email questions Ms*** sent to Angie’s List were regarding her reviewsI have had a General Operations Supervisor, Jesse ***, reach out to Ms*** and provide her with the answers she asked for. He has followed up with her to attempt to make sure she is not still waiting for more information I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members. If Ms*** needs any additional help, she has Jesse ***’ direct contact information and he would be happy to assist her Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello *** *** I have to admit that I feel at a slight disadvantage as you and Jesse are on a first name basisHowever, if other Angie’s List members have had similar experiences as I, it doesn’t surprise me that you two are so well acquainted. Jesse is correct in the fact that I have brought issues to his and Angie’s List attention and so far they have yet to come through and provide anything that represents serviceI did not ask Angie’s List to contract with Cascadia and since I was advised my call was being recorded, I ask that Angie’s List provide the audio where I requested thisWhat happened, was in an attempt to find a replacement for another horrible provider, I was advised of CascadiaI clearly mentioned that I didn’t elect to hire this provider as previous conversation with Cascadia left me with the impression that this provider was disorganized and less than reliable, and I’m certain the recorded audio CLEARLY states thisI was told that a conversation between Angie’s List and Cascadia took place and my situation and concerns had been communicated to Cascadia, and then I was asked if I would accept Cascadia as my providerI once again voiced my concerns and made it clear as long as Angie’s List was co-signing that I would not have the issues I was concerned about, I would accept this providerAngie’s List vouched for Cascadia and I accepted The fact that every concern I brought forward played out is the reason for my complaintInstead of stepping up and stepping in to resolve this, Angie’s List now wants to say, “I refused to reach out”I shouldn’t have to reach outThis entire episode was coordinated and orchestrated by Angie’s List and it’s their responsibility to take actionThe work was not done on the day of service and when the provider advised he would have to come back the next day to haul away the mount of yard waste that fits in a residential bin, I was shocked! The provider didn’t even haul any waste away, they used my bin and failed to do the requested work completely or to my satisfactionCascadia was not prepared, cost me an additional days works and didn’t show up the next day as promisedI called both Jesse and his staff that following day when Cascadia didn’t arrive, or call, and this was the only refusal, Jesse and his team refused to take my callIn my multiple messages, I advised I had video and photo proof of the sloppy work and demanded that I be refunded immediatelyThey knew the pot had boiled over and they had dropped the ball againAfter missing weeks of work from Angie’s list providers not showing up as scheduled, rescheduling or week long jobs that end up going for nearly month only to not be finished, Jesse knew he no longer had a reasonable excuse for not holding providers responsible How many opportunities does Angie’s List and their provider get to fail? I have lost count! The facts are simpleIn an escalated customer service environment, both Angie’s List and the provider failedAngie’s List advised me that “they would provide better service if they were a profitable company” and clearly did not deny this in their response to The Revdex.comThe provider that I did not request, left early for an invalid reason, didn’t return as scheduled and both Jesse and his staff, declined to take my callsAnd the only reason Angie’s List has responded, (as my last couple complaints went unanswered from the Revdex.com) is because they know this is about to get media attention and they want to give the appearance they have been proactive when in fact they have been reactive and very poor at that Simple or not, the responsibility and weight falls on Angie’s List, but rather than be a reputable company, they have taken to slanderizing customers, and now liable, not realizing that without customers, there is no need for providersLet this record stand as the ultimate example of the difference between Cowardice Service and Customer Service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is not satisfactory, but the company is not understanding how the miscategorization of my company affected my advertising contract, affecting the business I was to receive from the advertisementHow they don't connect the two does not make sense
Regards,
*** ***