Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12615253, and find that this resolution is satisfactory to me
Regards,
D*** ***
The order finally was received after this complaint was filedYou can close this. Let's just say my lesson is learned about not ordering from this company again. Thank you for your assistance. Denise Moore

Hello,The customer was emailed today 11/15, and advise that we will issue a replacement package, we are waiting for their responseIn addition, our system shows the customer did view the mail today at 1:pm, but did not respondOnce the customer responds then we can resolve this issueI have
attached the email the customer was sent, and the portion showing the customer viewed the email

Customer has reached out to our customer service team and has been issued a replacement packageThank you

Even pending charges can appear to be posted, that is why we ask for a bank statementSince a bank statement time and date stamped would be the only proof that charge has postedIn addition, we did advise that a charge can remain pending for business days, and currently it is 6th business day

Customer reached out to our customer service team and has been issued a replacement packagePer our policy, we do not issue refunds, only replacementsThis policy can be noted using this link https://www.kyliecosmetics.com/pages/faqs Thank you

Hello, Our response time form emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredThe packing slip reflects
that the the customer was only sent one liner for Posie K, therefore we will be issuing a replacement posie liner to the customer

Hello, Our response time form emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredThe customer was advised
via email today 7/20,"Please return the product using the return label attached, please include a note inside of your package including your name, address, and order number.Once we receive the product back, we will issue a one-time courtesy replacement package to you; we will contact you once we receive your order!"

Complaint:
I am rejecting this response because:The vendor seems to be under the impression that they can uphold any policy they please, ignoring consumers rightsIt does not matter that they have stated no refunds in their policyThis does not alter my statutory rights as a consumerI ordered a product with the advertised expectation that it would arrive within 10-daysof products arrivedThe vendors response, to replace the item, doesIt help the fact that this item is now of no use to me: this item was for a present; as one of the items did t arrive I've instead had to purchase something elseSo I need my money back.
Regards,
R*** ***
I reject the vendors response ( offering a replacement product as a solution) because the item will fall outside the time scale of delivery which was advised at time of purchase: 10-business days from 13/11/I purchased these items as a giftOnly one of the items arrived; as I needed both the items for a present on a specific day, I had to buy something elseSo I need my money back to cover this. The vendor seems to think that businesses can have whatever policy they please and ignore consumers statutory rightsI also suggest Revdex.com take a look on the Internet for similar complaints from buys where items have been ordered only for part, or in some cases none of it to arriveClearly this company needs investigating. In short, I ordered two items with the understanding it would arrive within a set time frameTheEndorsed hasn't met this serviceTherefor I request a refund for the missing item

In terms of tracking details we can only see the same information as the customerThe responses provided to the customer are based one what usps.com tracking reflected at that timeWe have reached out to USPS directly to ask them for the estimated delivery date for this package, and as soon as
they respond we will email the customerUSPS can take 2-business days to respond to an email

Complaint:
I am rejecting this response because:this is simply ridiculousThe company is just doggedly refusing to even entertain the idea of fulfilling any of my requests, which are quite reasonable; seeing as Kylie Cosmetics is known for having such horrible shipping issues, as is evident on the Revdex.com website and countless other places on the internet, this shipping issue is clearly a result of the company and how it handles its shipment of productsFurthermore, they send typo-ridden and nonsensical messages in response to my complaint and their only solution is to wait and see when the product comes, be it days, weeks, or months--and there's not any indication that it even will ever comeI have spoken with USPS myself, and Kylie Cosmetics has yet to offer me any information I didn't already knowAny other reasonable company would simply resend the products or give the customer a refund--the customer service of Kylie Cosmetics is astoundingly aggravating.
Regards,
C*** ***

Hello, The photo attached is the only photo that the customer sent us of the products she received, as you can see from the photo is is blurry and the shades names are not legible, , therefore we were unable to tell what products the customer actually did receiveIn these types of
situations we would then send an email asking for a clear photo to ensure that we send the customer an accurate replacement product

Complaint:
I am rejecting this response because:
You as the Revdex.com contacted the incorrect company
Regards,
*** ***
You the Revdex.com contacted the incorrect company. the complaint was with kyliecosmeticsoutlet.comNOT Kylie cosmeticsThe response from Kylie cosmetics was timely and very polite. they outlet site however was not

The customer was advised the below via email, "Your issue has been escalated to me, and I am the Customer Service Manager. Our response time for emails is within hours, and can be extended during and after launchesIf you continuously emailed Kylie Cosmetics from the same email chain it
will bring you to the front of the queue with the newest emailsWe do answer the oldest emails first that is why your email was not answered. We are so sorry for the delay! Your product will ship in the next business day; once your order ships you will receive an email with trackingBoth orders will ship to you in time for Christmas! We also recommend that when you do receive the tracking number that you please continue to check the tracking status periodicallyAlso if they should have any issues to email me directly so that we can ensure your issue is resolvedThe customer responded, "Thank you for getting back to me and you have been extremely helpful! I will be sure to email you if I need further assistance. Have a great weekend! To confirm order Ktracking number 94***8***5, was shipped on 12/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11852455, and find that this resolution is satisfactory to me
Regards,
A*** ***

Hello, The customer emailed us twice a day for over weeksSince our response time is 24-hours this put us to the back of the queuI responded to the customer today and advised her of the below: Hi T***Please note that sending multiple emails will delay our response time,
please only send one emailUnfortunately since you sent so many emails we did not put in a request to send you a replacement packageI am putting in the request for a replacement package today. Sorry for the inconvenience! We'll have a replacement package of order K229628 sent out to you.Processing is 3-business days , once your replacement package goes out you'll receive an email with tracking.Confirming we will be sending your replacement to this address. T*** *** *** streetRosemead, ca

Complaint:
I am rejecting this response because:I have already done this.
Regards,
R*** ***

We understand your concern, but want to assure you that our Quality Team has confirmed the Royal Peach Palette is safe for useThe product and it’s packaging have passed all safety testingAdditionally, we have confirmed that the odor is coming from adhesive in the packaging and has had no contact with the productWe are confident that the smell will continue to diminish over time. We sincerely apologize for any inconvenience or concern this may have All raw materials used to create Kylie Cosmetics, are in compliance with FDA guidelines (CFR) for use in cosmetics in the USFurther more, Kylie Cosmetics Peach Palette has passed RIPT (Repeat insult patch tested) with no instances of irritation.Per our policy we do not currently accept returns, provide refunds, or exchanges, see policy attached

Hello,Today via email the customer was advised that we will issue a replacement, and they were given the option to provide an alternative address so this does not occur againOnce the customer responds to our email we can process their replacement orderPlease see below for exact email verbiage
customer was advised: "So sorry you did not receive your items.No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?"

During this time frame that the customer ordered we had a limited amount of product to sell for KKW and we also had a promo with a limited amount of stock, therefore we have longer processing time framesWe aim to be very transparent as we do list all of this information on our website, and encourage customers to email in with any questions on our FAQ pageWe are working very hard to get each and every customers order shipped, and we do apologize for the delay

Customer reached out to our customer service teamOur customer service team is waiting on more information from the customer in order to proceedThank you