Anix, LLC

Complaint:
I am rejecting this response because: only the sender can initiate an inquiry not the receiverI've paid for a product I have not receivedThere is no customer service here at all
Regards,
C*** ***

We are so sorry for the delay in our processing time, please keep in mind that during limited edition launches, our processing time may varyPlease note, this information can be found in our Shipping Policy: https://www.kyliecosmetics.com/pages/shipping-policy I have also
attached a document indicating this information in our policy. We’re working extra hard to get their order processed as quickly as we canWe’ll send them a tracking number as soon as their order ships

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11448261, and find that this resolution is satisfactory to me
Regards,
A** ***

Hello, It appears the order was canceled because the customer did not use the billing address that matched the credit cardIn order for an order to be approved and processed the customer must enter the billing address that matches the credit cardIf the customer did receive a charge on their
credit card it will remain pending and will drop off of their account in the next 7-business days

Complaint:
I am rejecting this response because: the same thing happened on my first order but yet the items got accepted and shipped safe and soundThis is a LIMITED EDITION items that we went through so much stress to order itYet receiving an email from them saying to just "order again" doesn't help because yet once again, LIMITED EDITION, and sold out under a minute.!i did email them to change my shipping address but there wasn't any reply then boom! Order cancelledIf the first time the order went through perfectly, this time it should toThe perfect solution is to send us the freaking items that we spent so much effort in ordering.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11422816, and find that this resolution is satisfactory to me
Regards,
A*** ***

Hello, Via email on 7/the customer was advised, "Sorry for the inconvenience! We'll have a replacement package sent out to you.Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking." To confirmwe are sending out a replacement
of K

Hello,Per our policy, see attached, we don't accept returns or provide exchangesWe will be upholding our policy for this situation and not authorizing a returnPlease see exact email verbiage customer was advised on 10/12:"Hello Shay,Thank you for reaching out to us, unfortunately we don't
currently accept returns or exchanges. We apologize for any inconvenience this may cause.Return Policy:http://kyliecosmetics.com/pages/refund-policy"

Complaint:
I am rejecting this response because:I did not receive the paletteEither it was stolen or never delivered like usps says and I fully paid for the productI have a right dor a replacement or a refundI was out of tbe country when I made my order online and the person who was supposed to receive my product did not check whether it arrived or notI was only notified it did not arrive nowHow come I will pay for something and not get it?c*** ***

Holly did not place her order through kyliecosmetics.com, as this is the case we would direct Holly to make a Revdex.com complaint against the website she did order throughHolly was advised this through our customer service email today 4/The exact email verbiage the customer was advised, "We are
so sorry to hear thisUnfortunately, the website you are referring to is not our website as we only have oneWe do not authorize our products for resale anywhereWe cannot confirm if these products are authentic or not, as many customers tend to buy our product to sell on their ownHowever, we can confirm that the products sold on our website, www.kyliecosmetics.com, are the only products we stand behind and we can assure you ours are the real deal! We hope this answers your question and sincerely apologize for any confusion this may have caused." In addition the customer screen shot shows the support email as [email protected], and Kyliecosmetics customer service email address is customerservice@kylie cosmetics.comIn addition, our order numbers start with a K followed by seven digits, and H***' order does not meet this criteria

Complaint:
I am rejecting this response because: I still feel it was unfair and no one received an explanation, just an edited caption on social mediaI am sure after a few days a restock will happen or the next collection will come and the company will except everyone to move on and continue to buy.
Regards,
*** ***

At checkout, the customer provides a shipping address and it is placed into our systemsOur systems then generate a shipping label with the shipping label that was provided by the customer and only the customerTherefore, we have concrete irrefutable proof that it is impossible for an address to be entered incorrectly on our behalf, as we do not alter the address when processing our ordersThe address the customer has provided was used on the shipping label for the package in questionAs we have informed the customer, we are unable to reissue their order, as it goes against our policyOur policy is that all packages that are marked as undeliverable are cancelled and refunded upon receipt at our Kylie Cosmetics HQWe have issued the following response to the customer to inform them of this policy on 7/17/2017, "Unfortunately, we are unable to reissue your order, as our policy requires that we cancel and refund all returned packagesAs this is the case, you will have to place a new order."

Hello, The customer has been advised via email on 5/to contact USPS via phone 1-800-ASK-USPSThis number is specifically for international customers. Customers’ can use this number to receive information on their package locationFor example as in this customers’ case,
tracking information has not been updated on the USPS site

Our email response time is 24-hours and please note that this time frame may be extended during and immediately after launches, see policy attached. We did respond to the customer several times after the customer emailed, and we did respond within our promised response time frameI
have attached the email chain reflecting our responsesThe customer was advise, "It appears as though your order was unable to fully process due to a payment errorUnfortunately, we cannot pin-point the exact cause of thisAny charges on your card are only pending and will be dropped in 7-business daysWe sincerely apologize for the inconvenience." After reviewing the order the customer was provided the correct information, as this is the case we cannot send product if the customers payment was not processed

Hello, Based on the customer information I was not able to locate an order or email email in Kylie CosmeticsI have sent the customer an email requesting photos and an order number so that I can authenticate their claim and provide a swift resolution

Hello, Per our policy attached, we do not accept returns, exchanges or refunds; all sales are final

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12245162, and find that this resolution is satisfactory to me
Regards,
Y*** ***

The customer emailed us on 12/and advised, "Everything's okay with my order as I contacted the post office yesterday and my order was delivered that day." As this is the case, their issue is resolvedWe have included a screen shot of the customer email, see attached

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 11686117, and find that this resolution is satisfactory to meI have been given a full refund for $thank you and you may close this case
Regards,
*** ***

We have issued a replacement package for the customers order KThank you