Anix, LLC

Our processing times for orders are generally 3-business days, however, during holidays and launches, the processing times for orders may varyTo inform our customers of this, we have listed on our website that processing times can go beyond 3-business days after limited edition launches and
holidaysThis statement provided below can be located in our FAQ for all customers to review before placing an order. "All packages ship via USPSThe processing time for orders is 3-business daysAfter that, delivery time within the United States is 3-days, and 10-business days internationallyPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patience" We also make this information available in the order confirmations that customers receive, and have provided a screenshot of each order confirmation for the order in question as a file attachment to this response. Our records indicate that the orders in question, order Kand order Kwere both placed on Nov Since the orders in question were placed during these indicated delayed processing time frames, additional processing times are required. The orders in question both have shipped as of 12/The tracking link for each of the customer’s orders are provided below.Order KTracking: 94***84Order KTracking: 94***84 As this is the case, we have fulfilled all actions required on our side for each orderPer the FAQ statement provided above, delivery time for domestic orders will take 3-business daysWe ask that customer allow 24-hours for the tracking provided to updateIf the customer experiences any issues with the delivery of their package, we encourage them to contact their local USPS or to contact our Customer Service Team and one of our representatives will be able to offer further assistance

We understand your concern, but want to assure you that our Quality Team has confirmed the Royal Peach Palette is safe for useThe product and it’s packaging have passed all safety testingAdditionally, we have confirmed that the odor is coming from adhesive in the packaging and has had no contact
with the productWe are confident that the smell will continue to diminish over timeWe sincerely apologize for any inconvenience or concern this may have All raw materials used to create Kylie Cosmetics, are in compliance with FDA guidelines (CFR) for use in cosmetics in the USFurther more, Kylie Cosmetics Peach Palette has passed RIPT (Repeat insult patch tested) with no instances of irritation.Per our policy we do not currently accept returns, provide refunds, or exchanges, see policy attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11540852, and find that this resolution is satisfactory to me
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11887396, and find that this resolution is satisfactory to me
Regards,
S*** ***

Complaint:
I am rejecting this response because:I ordered some products from
kylie cosmetics, packages on April and package on MayI still haven't received any of the ordersMy order numbers are K, K, K752453. I would like to reopen my complaints and if they are not able to deliver my orders then I want a refund
Regards,
E*** ***

Hello,Customer was advised via email on 5/21, that "We can confirm that Kylie does in fact have an exclusive formula that is not shared by any other brand."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12322970, and find that this resolution is satisfactory to me.
Regards,
J*** ***

Hello, The replacement packages for Candy K and Posie K lipsticks were sent out in separate packages tracking 94***8***9 and tracking 94***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11864885, and find that this resolution is satisfactory to me
I will still be updating you on the success of my packageIt took them emails and this complaint to get them to respondThank you for your efforts
Regards,
J*** ***

As informed, we are only able to replace an original order once as it is a one-time courtesy. Attached is a screenshot of the email on 4/informing the customer of this information. If they believe that the package has been lost in transit or has been marked as delivered and has not been received, we suggest they contact their local India Post service so that they can investigate the whereabouts of the order further.As a one time courtesy package has already been issued, we are unable to provide an additional replacement.As stated in our policy, we do not accept returns, exchanges or issue refunds; all sales are final.Our Return Policy can be found here:http://kyliecosmetics.com/pages/refund-policy Please note, USPS has informed us that packages delivered to India can take up to two months to be receivedAs the package was shipped 3/9, we suggest the customer to continue to check the tracking status periodically

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11952142, and find that this resolution is satisfactory to me
Regards,
K*** ***

Hello, Customer was advised today 5/via email there order will ship out in the next few days, and they will receive an email once the order ships

Their order has been canceled & refunded. Please note that it takes 7-full business days to show up in their account

Complaint:
I am rejecting this response because:I did not ask for replacement packaging, so their policy to not provide replacement packaging has no bearing in this caseI asked for a Store Credit as Kylie Cosmetics did not take necessary care to avoid damage to their products in transit, and I think that is a reasonable request.Anyone can sell a product on eBay as long as they don't represent themselves as being affiliated with Kylie Cosmetics or say that they are an authorised reseller or distributorAnyway, it makes no difference - I purchased the products from Kylie Cosmetics and I am the customerIf Kylie Cosmetics does not look after me in this instance, I will no longer buy from them (I have spent over thousand dollars with their company), and I will write a factual account on various social media of their refusal to compensate me for the damage
Regards,
J*** ***

Hello, Please provide the email address used to email customer service and the order number so that we can best assist with this issue

Hello, Per the customers' request order Khas been cancelled and she has been refundedThe customer was also sent an email apology, and advised to email back if there is anything else we can do for her

It was a candy k lipstick and ginger lipkit which was missingNot just the candy kI will send the picture of what I received and the slip to the company Many thanks for your help so far.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11740843, and find that this resolution is satisfactory to me
Regards,
S*** ***

Complaint:
I am rejecting this response because: Im not asking for a return or exchange but instead a refund or at least a creditI have spent $for a inconvenience.
Regards,
L*** ***

Complaint:
I am rejecting this response because: They sent me an email business days after I placed my order and after emails asking them what was the hold up on my orderThey need better customer serviceIf they knew it would take over the 3-business days to ship they should of said so when I was placing my order instead it said orders take 48-hours to process and ship from 3-business daysGetting notified days after I placed my order and after emails were sent is not okThey should stop advertising their shipment datesThat's not ok, I have never ever experienced this it's not acceptable and they should really get it together.
Regards,

Complaint:
I am rejecting this response because: This isn't a matter of refunding or replacing a defected itemIt's the issue that I never received the product to begin with due to your mishap. I attached the pictures of the box that I received, the weigh of the box which contains items and the invoice. How is it possible for a box weighing at kg to hold all nine products. It's discouraging to be loyal to a brand after coming back from vacation and only to open a small box to receive less than half of the items I purchasedWhat is even more disappointing is to receive an email from your team refusing to assist me in correcting your error
Regards,
B*** ***