Anix, LLC

Hello, On 7/the customer was advised that we will send a replacement package out and processing is 7-business days, once your replacement package goes out you'll receive an email with tracking

Complaint:
I am rejecting this response because:Well why do you have it on your returns policy if you strictly don't offer replacements?https://www.kyliecosmetics.com/pages/faqs Do you offer returns?NoAll sales are finalPlease refer to our Refund Policy.In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14-days of receipt of package. ! it's advertisement and now in my situation, I haven't recieved three of my products, so I think I am entitled to atleast a refund and it's unfortunate it's took me to complain about the matter to finally get a respond after numerous of messages sent.
Regards,
M*** ***

In some cases orders may be delayed either at the post office or at their countries customs location (varies by country).We would advise the customer to contact India Post and provide them with the tracking number UA***US, as tracking may not be correct and India Post will be able to
provide more accurate information regarding their order's transit.Please note, USPS has informed us packages being shipped to India can take up to two months to be delivered

It appears that the initial order has experienced an error on the side of USPSWhile tracking does not show movement, our policy for the transit for all international orders going to be 10-business days and orders could still be delivered within this time frame even if provided tracking does not
indicate a moving packageThis information is made public on our FAQ for all customer's review prior to ordering. "All packages ship via USPSThe processing time for orders is 3-business daysAfter that, delivery time within the United States is 3-days, and 10-business days internationallyPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patience." As the tracking for the order in question had not shown any updates over a certain time period, we had proceeded to issue a one-time courtesy replacement for the order in question, to ensure that the customer receives the ordered productPer our refund policy, we do not issue refunds for orders and orders can only be cancelled before the order has shipped, as we cannot cancel an order while it is in transit to the customer.This policy can be reviewed on our website using the link provided below. Refund Policy:http://kyliecosmetics.com/pages/refund-policy As we have this policy in place, we issue replacements as a form of compensation for orders that are deemed lost in transitAs this is the case, we have issued a replacement package for the products and the replacement package has shipped as of December 15thThe tracking information for the replacement package is provided below. Replacement Order Tracking: LX***US Per the FAQ statement provided above, delivery time for international orders will take 10-business daysWe ask that the customer allow 24-hours for the tracking provided to updateIf the customer experiences any issues with the delivery of their package, we encourage them to contact their local post office for the shipping address provided, which can also help with redirecting the package to a desired location or to contact our Customer Service team at [email protected] one of our representatives will be able to offer further assistance based of the issue experienced

We understand your concern, but want to assure you that our Quality Team has confirmed the Royal Peach Palette is safe for useThe product and it’s packaging have passed all safety testingAdditionally, we have confirmed that the odor is coming from adhesive in the packaging and has had no contact
with the productWe are confident that the smell will continue to diminish over timeWe sincerely apologize for any inconvenience or concern this may have All raw materials used to create Kylie Cosmetics, are in compliance with FDA guidelines (CFR) for use in cosmetics in the USFurther more, Kylie Cosmetics Peach Palette has passed RIPT (Repeat insult patch tested) with no instances of irritation.Per our policy we do not currently accept returns, provide refunds, or exchanges, see policy attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11887396, and find that this resolution is satisfactory to me
Regards,
S*** ***

As informed, we are only able to replace an original order once as it is a one-time courtesy. Attached is a screenshot of the email on 4/informing the customer of this information. If they believe that the package has been lost in transit or has been marked as delivered and has not been received, we suggest they contact their local India Post service so that they can investigate the whereabouts of the order further.As a one time courtesy package has already been issued, we are unable to provide an additional replacement.As stated in our policy, we do not accept returns, exchanges or issue refunds; all sales are final.Our Return Policy can be found here:http://kyliecosmetics.com/pages/refund-policy Please note, USPS has informed us that packages delivered to India can take up to two months to be receivedAs the package was shipped 3/9, we suggest the customer to continue to check the tracking status periodically

Tracking indicates that the package is out for delivery. > https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=94***62 This issue is resolved as it meets the customers request

As the customer was advised that the replacement packages are only issued as a onetime courtesy we will be upholding our policy and we will not be able to issue another packageTo verify when we responded to the customer on 4/the exact verbiage of our email was “No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?”

Complaint:
I am rejecting this response because:I ordered some products from
kylie cosmetics, packages on April and package on MayI still haven't received any of the ordersMy order numbers are K, K, K752453. I would like to reopen my complaints and if they are not able to deliver my orders then I want a refund
Regards,
E*** ***

As order Khas not started the shipping process we are therefore able to comply with their request to cancel their orderToday 5/the customers order was canceled and they were sent an emails stating, " Your order has been canceled & refunded! Please note that it takes 7-full
business days to show up in your account!"

Hello, The replacement packages for Candy K and Posie K lipsticks were sent out in separate packages tracking 94***8***9 and tracking 94***

The customer's order Khas shipped. Tracking: 94***93436752730Please allow 24-hours for your tracking to update. We also recommend that the customer please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service
so that we can ensure their issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11864885, and find that this resolution is satisfactory to me
I will still be updating you on the success of my packageIt took them emails and this complaint to get them to respondThank you for your efforts
Regards,
J*** ***

Complaint:
I am rejecting this response because: I sent my package back with the bag so all they had to do was send the bag back with all the replacement items instead they screwed around sent only a few items and have now got no bags left. Offer something for compensation or send one of the new Christmas bags! It's not my problem they are is and can't send the bag I sent them back to me !!! If this can't be done then I want a full refund! I'll send their sy products back! I am sorry but this has taken months of back and forth im so sick and tired of it!!
Regards,
L*** ***

Complaint:
I am rejecting this response because: the conversation that the customer service representative supplied in correspondence with the complaint placed is for an issue/client that is completely different from myselfIf needed I can supply all correspondence I have had with the company regarding this matterTheir confusion only solidifies the lack of professionalism and sheer idiocy that I have faced this far
Regards,
T*** ***

Our matte liquid lipstick formula is of a thinner consistency, made to wear and feel more comfortable on the lips.Product is prone to pull towards the lid during transit as it is stored on its sideWhen product is not stored upright it will fill into the lid and wandTo correct this issue,
we recommend the customer store the product upright at all times

Hello, Our response time for emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredWe will send out a
replacement package of order Kyou you and once your order ships you will receive an email with tracking

Complaint:
I am rejecting this response because: I don't understand what updating Instagram has to do with me! I don't do Instagram! I just want you to own up to your mistake, take responsibility and do what is right I appreciate the fact that your Limited Edition Holiday Collection stock is limited, however that is not the case for the stocking as you are currently giving it away as free with any purchase on your websiteThe exact scenario that I am trying to resolveIt was your system that added the stocking to my order, not meThat order was then confirmed twice via email with tracking number It shouldn't be that difficult to take one of the stockings from the active inventory and send it to me to complete the order that you said was already completeI am a long time customer and have spent thousands of dollars on your productsI would think that you would take that into consideration when deciding on whether or not to deny my claim for an obvious error that your company made.
Regards,
A ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11540852, and find that this resolution is satisfactory to me
Regards,
J*** ***