Anix, LLC

Hello, The customers replacement order shipped today 10/4, and they were sent the below email:"Hi S*Your Repalcement order has shipped today 10/containing Mary Jo and Posie. Tracking: LZ####27277USPlease allow 24-hours for your tracking to update. Thank you!"

Hello, The customer was advised via email today 5/to file a claim with USPS, and provide us with the claim numberOnce we have the claim number we can issue a replacement package as a one time courtesy.l

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11510867, and find that this resolution is satisfactory to me
Regards,
A*** ***

Hello, To clarify the customer’s order was placed on 6/6, see attached, and the initial communication from the customer was on 6/There was quite a bit of back and forth with the customer as we needed a USPS claim number, and we need to verify the ship to address and make sure that the address
provided was a country we did ship toI can confirm the replacement package was issued on 7/13, and according to tracking 94***9***it was delivered on 7/

Hello,The customer was emailed today 7/16, and asked "We are sorry to hear that you are having an issue with our productPlease provide photos reflecting the issue you are having and please provide the order number, and we will get back to you with a resolution." We do require photos the reflect
the issue the customer is describing to authenticate their claim

Complaint:
I am rejecting this response because: This indentation is not only noticible with a flash as the picture I took and sent did not have a flash and I do not have a flash on as I'm looking at it and I do not agree the chemicle smell is due to the shipping process as I order online often and this is the first time I come across this from any eyeshadow or any other makeup products
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11604673, and find that this resolution is satisfactory to me
I have attached original correspondence for Revdex.com review and KYLIE COSMETICSTo clarify the ENTIRE STATEMENTS MADE THROUGHOUT THE PROCESS FOR TWO ORDERSI am certain both Revdex.com AND KYLIE COSMETICS CAN BENEFIT from all of the information I have provided.
Regards,
S*** ***

As we mentioned, we viewed the photos again and determined the correct shade was received by the customer

Hello,To clarify I am referring to when the customer placed her order she entered her email address incorrectlyFor her VIP account she is correct I can confirm, that email address was entered correctly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12628031, and find that this resolution is satisfactory to me
Regards,
I*** ***

It appears the rejection from the customer is blankAs this is the case, we believe this complaint has been resolvedIf there is anything else we can assist with, please let us know

Hello,The customer placed their order Kfor Dolce K lip kit on 7/20, and it shipped on 7/which is within our processing time frame of 3-business days, seeattachedThe customer emailed in ad advised that she was missing her Dolce liner, and provided photosTherefore we issued a
replacement Dolce liner, and per tracking94***8***this order has shipped

Complaint:
I am rejecting this response because:If backorders and associated cancellations of initially accepted orders are standard practice as experienced in case of Kylie Cosmetics, the Revdex.com should make the public aware of this, as it differs from common sense and regular business practices demonstrated by any other company.
Regards,
T*** ***

Hello,The customer was advised via email today 7/14, that we will issue a replacement once we received the customers product backPlease see exact email customer was sent: "Please return the product using the return label attached, please include a note inside of your package including your
name, address, and order number.Once we receive the product back, we will issue a one-time courtesy replacement package to you; we will contact you once we receive your order! Thank you!"

Customer's order Kis currently in traand was recently updated by USPSPer our policy we do not issue refundsThis policy can be found here: https://www.kyliecosmetics.com/pages/faqs Thank you

Customer was responded to as soon as we were able to get to her email, a replacement package for the missing item has been issuedIt was shipped on 3/6 94***

Per our policy our policy we do not issue refunds, or accept returns, https://www.kyliecosmetics.com/pages/shipping-policy, we are upholding this policyIn addition, we have confirmed that the smell is not coming from the shadows, but from the adhesive in the packaging and has
had no contact with the productAs our customers safety is a top priority that is why we had our Quality Assurance team verify the safety of the product, and that is why we are advising customers that we verified the product is safe to useAs our recommendation to to keep your palette open for 48-hours to diminish the smell has been tested and proven again by our QA team, that is why we then are advising our customers of this solutionAs we have shown the product is safe to use, and we have told the customer how to diminish the smell the issue is resolved

We have been in constant communicate with this customer about their order, and the issues they are havingWe have also advised this customer to ensure to allow the proper amount of time for the package transit timesWe did advise the customer we have issued a one time courtesy
replacement package of their missing linerPer our policy we only issue one replacement packageThe tracking number for this liner is LN#####6476US, and if the customer does not receive this package according to our policy we will not be able to issue another packageWe advise the customer to continue to monitor tracking

Complaint:
I am rejecting this response because: SEE ATTATCHED PHOTO, here are the two Matte lipsticks receivedMy daughter ordered one lip gloss and one matte lip stick
Regards,
M*** ***

Complaint:
I am rejecting this response because: I received the first response in over two weeks from them todayThey requested photos of
the package I received and wanted the initials of the person who packed itI have already sent those pictures in previouslyHowever I did send again todayThey still they still have not agreed to send me the item based on my original order and what they have charged me forTherefore this issue is unresolved until I receive a shipment confirmation of what I paid for
Regards,
D*** ***