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Anix, LLC

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Reviews Anix, LLC

Anix, LLC Reviews (2878)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID After further research it does appear to be another company -- Beauty by BCS -- that fulfilled my orderHowever, per the attachment, they are portraying themselves as Kylie CosmeticsThe email address I have been contacting is [email protected] their emails are signed as Kylie Cosmetics by Kylie JennerWhat are the next steps I should take against this company portraying themselves as Kylie Cosmetics?
Regards,
D*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11876922, and find that this resolution is satisfactory to me
Regards,
Sir W*** ***

According to usps.com and auspost.com.au, "Your item was delivered in AUSTRALIA at 1:pm on December 19, 2016." The customer was advised today 12/via email, "Thank you for contacting us regarding your parcel. Please contact your local post office or your customs office as it appears they could be holding your package." Also if they should have any issues to email into customer service so that we can ensure their issue is resolved

Hello,The customer was advised via email on 8/1, "Thanks for reaching out! It appears you did receive the correct shade; please keep in mind that colors will appear different on everyone depending on your skin tone and lip pigmentation." In reviewing the photo the customer did receive the correct
shadeDue to lighting, saturation, lip pigmentation, lip colors are going to vary in appearance from person to personPer our policy we do not provide refunds, see policy attachedFor the customer advising she is having wearability issues we have a few tips: Always exfoliate your lips first! This will prevent patchiness and keep lips looking healthyTry applying a primer, like chapstick or lip primer before applicationMany customers with dry lips have mentioned this increases the comfort for them when wearing! 3. Another important trick is concealer, apply concealer all over the surface of your lips, this will help the color go the distance. Try applying the liner all over the entire lip, this will help the color last! Then apply a coat of the lipstick without pressing your lips together

Complaint:
I am rejecting this response because: The company has failed to take accountability for their faulty actionIf it is possible for a customer to go to Kylie cosmetics website, add a product to their bag, and checkout, then be redirected to a different website to be scammed, this is kylie cosmetics fault for not securing their websiteI will be desputing the charges to my bankBeware Kylie cosmetics SCAMS CUSTOMERS AND DOES NOT TAKE ACCOUNTABILITYSad excuse for a businessI have been asking around and this has happened to MANY OTHERSDO NOT ORDER FROM KYLIE COSMETICS THIS COMPANY IS A SCAM
Regards,
S*** ***

Complaint:
I am rejecting this response because: I do not want their productI'm sure I won't receive this "courtesy" replacement box either so if they’re refusing to do ethically right by a previously loyal customer they can keep their products as well as the moneyI will no longer shop with the company and plan to advise everyone who I’ve previously encouraged to try their products of this shameful encounterYou may close this complaint out as I'm clearly not going to be provided with the proper respect
Regards,
K*** ***

It appears the issue lies with order K4532594, the customer is missing one of the Holiday boxes they orderedThe customer did provide the correct photosTherefore we will be issuing a replacement package of the holiday box. Once the customer's' order ships they will receive an email with
trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolvedFor order K4310758, tracking shows it was delivered back to our hub, and per our procedure we will issue a refund, and the customer was advised this on 12/For order K4560398, tracking 94***9***7, and order Ktracking 94***9***7 according to usps.com states both packages were delivered

In order for us to assist with any issue regarding aesthetic or visual issues we do require photos to authenticate any client issueAs in their case, we would require photosPlease note these steps are taken with all of customers. When a customer places an order they automatically agree
to our Terms of Use, "When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your OrderYou are responsible for reviewing the latest Terms and Conditions each time you submit your Order."This information can be found in our Terms of Use (https://www.kyliecosmetics.com/pages/terms-of-use):"In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:your specifying with reasonable detail the way in which it is alleged that the Product is damaged or nonconforming; andyour providing us with any information as we reasonably require.If you would like us to replace or provide a refund for the Product where it did conform to the Order and we (at our sole discretion) determine that the Product has:been misused, abused or subjected to neglect;been involved in any accident or damage caused by an incorrect attempt at use; orbeen dealt with or used contrary to its ordinary use;we may decide not to replace or refund you for the Product and we may require you to pay all reasonable carriage costs and servicing costs."Once we have the photos we can then provide a resolution that aligns with our policies

It appears that the order number you provided is not an order number from Kylie CosmeticsPlease contact the company you did make the order with as they can best assist you with your \inquiry below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11872894, and find that this resolution is satisfactory to me
Regards,
M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12551585, and find that this resolution is satisfactory to me
Regards,
K*** ***

The customer's order in question was shipped on 9/Provided below is the tracking number for the order in question.Tracking: 94***8***9The tracking number also reflects that the order has been delivered on 9/The information issued by USPS regarding the customers order is
provided below. "Your item was delivered in or at the mailbox at 3:pm on September 14, in HOUSTON, TX 77064."As the order is indicated as shipped and delivered, per the tracking number associated with the inquired order, we have fulfilled all actions required on our side

Complaint:
I am rejecting this response because:
Regards,
C*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12157083, and find that this resolution is satisfactory to me
Regards,
*** ***

I reviewed the photo and the customer did receive the correct shade; please keep in mind that colors will appear different on everyone depending on your skin tone and pigmentation

Complaint:
I am rejecting this response because:they refused to help me for over days, I sent countless emails and weeks of frustration, not one of these POS would help, just continued copy paste messages such as thisThe company kylie cosmetics is nothing but a thief under corporate guiseI want this as a permanent record against themOf course Ill never purchase againIm not alone with this complaint I have seen it here and in social media, its an outrage to be treated as such and especially spending the amount of money I spentPermanent records to the public seems to be our only defense, thats sad it has come to thisNot an apology, nothingThis is simply a scam company and it needs to be known
Regards,
M*** ***

Hello,Unfortunately we are not able to replace the missing item due to our shipping policy, see attachedAlso customer was advised today 5/via email that we are not able toreplace the missing item per our policy "We are not responsible for any shipping deliveries that may be affected by customs,
natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States."

Complaint:
I am rejecting this response because: the issue is not yet resolved and the business is required to confirm that they are resenting my ordered items
Regards,
V*** ***

Hello, On 7/the customer emailed in advising, "I've noticed you removed the second charge but I didn't get the money backPlease do so with all kindness whenever you can,thank you." When charges are failed/declined, they will remove from your account within 7-business days depending on
your bankAs we did not actually receive the funds, there is no option for us to issue a refundOnce your bank has verified the charges have failed, they will remove the charge from your account entirely and the funds will go back into your account, a refund will not be seenPlease contact your bank for further questions

Complaint:
I am rejecting this response because:I ordered the Kylie lip kits almost a month ago and I still have not received my itemsI received my order and shipping confirmation but my items are stuck in what's called pre shipmentI have contacted Kylie cosmetics many times and I either don't hear anything back or I get told to wait a couple days which is them just putting it offI got sick and tired of it so I got ahold of the Revdex.com and they emailed Kylie cosmetics Monday March 28th and Kylie cosmetics emailed me back and said that if my packages does not move by that Wednesday they would send me another package free of chargeMy package did not move on the tracking system and I still had not received itSo I emailed Kylie cosmetics back and nothing I have emailed them everyday since them and I have heard nothingI payed and dollars for shipping this is ridiculousI want what I payed for they have terrible customer service!I just want my lipsticks and for customer service to email me backI don't want to be told to wait another day I want them now Regards,
A*** ***

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Address: 4 Margaret Lane, Lee, New Hampshire, United States, 03824

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