Anix, LLC

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID 11673781, and find that this resolution is satisfactory to meI hope that the items will arrive correctly this time.
Regards,
*** ***

Complaint:
I am
rejecting this response because:
I just received my replacement order and it is still wrongI ordered literally gloss and candy k and I received literally gloss and EXPOSEDI've attached a photo to show what I receivedThis is the second time that I received the wrong orderI am very upset at this pointIf they will not give me a refund for my order then at least send me the correct one
Regards,
***

As it appears the package has been lost by USPS, we will therefore issue a replacement package for their order in question, K6423210, which was placed on August 1stThe customer was advised today 8/via email that we are issuing a replacement package of the lost order KThe exact email verbiage the customer was issued is provided below."We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you.Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking." When the customer does receive her tracking information, we advise her to visit usps.com frequently for updatesIn addition, if any further issues arise, we also advise that the customer please email customer service for further assistance. As we have issued the desired settlement to the customer, no further action is required on our end

Today 7/the customer was advised that we are sending them a replacement package of the Skinny Dip Face DuoExact email verbiage customer was advised, " Hello Yoslayne, We are so sorry for this issueWe'll have a one time courtesy replacement package of the Skinny Dip Face Duo
sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with trackingThank you,"

Complaint:
I am rejecting this response because: up today's date, I haven't received this replacement package. Enclosed tracking from USPS
Regards,
M*** *** ***

To clarify the orders the customer made were already canceled when the customer initially emailed us, and once we had checked that the customers’ information, we advised, “Thank you for your prompt response! We have looked into your order with our team and have cleared your cards for future orders
Please allow up to hours for our system to update and then you can place a new order without a cancellationWe apologize for any inconvenience this may have caused.” This email is referring to the fact that the customer is clear to make orders, but since canceled orders cannot be reversed she would have to place new orders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11873546, and find that this resolution is satisfactory to me
But I have not received anything yetBesides an email stating the sameSo I do not want to close this complaint until I get what I ordered
Regards,
R*** ***

Hello, Please note that we provide customers responses based on their inquiry and what is happening with their orderIn this case we provided the customer contact information to locate their package, information on a tracking delay, and the tracking numbersThe customer was also advised that
if the package is lost in transit to them we are not able to issue a replacement packagePer our 7/email the customer was advised of our below policy when international orders are lost in transit:We are very sorry to hear thisHowever, we cannot issue refunds/replacements for missing international orders. This information is available on our Shipping page:"We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air andground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States."We apologize for any inconvenience this may cause.Shipping Policy:http://kyliecosmetics.com/pages/shipping-policy

Customer has been issued a replacement packageThank you

Complaint:
I am rejecting this response because:I understand that the product I have ordered was not from the official Kylie cosmetics store, as upon going back and looking at the email, I have found it was a fake website, however the email address I initially contacted was listed on the confirmation email they sent, and therefore they are still ignoring me and I still require a refund from themThe website address for the company I ordered from is https://www.kyliecosmetic.eu/.
Regards,
E*** ***

Customer reached out on 3/19/advising that they were dissatisfied with their product shade.We responded 3/21/to the customer stating that we do not accept returns, exchanges, or issues refundsThe customer agrees to these terms and conditions when placing their order. Per our terms of
use, we have made every effort to display as accurately as possible the colors and images of our products that appear at the storeWe cannot guarantee that your computer monitor’s display of any color will be accurate.Nevertheless this is not considered a product defect or damage. When we responded with our return policy the customer then reached out again on 3/stating that the product caused an allergic reaction, not mentioned in the original emailOur customer service team reached out to the customer 3/stating that if they have allergies, we recommend only purchasing one item at a time to test for any type of reaction and again referenced our no return policy. Please note, all responses were within hours as our FAQ and automated email state

Hello, On 7/the customer was advised that we will be issuing a replacement package to theme as a one time courtesyToday 7/we received an email from the customer stating "Thank you so much for all your help."

Revdex.com:
I have FINALLY received the replacement items and they arrived satisfactory Please consider this matter resolved Thank you I have reviewed the response made by the business in reference to complaint ID 11468323, and find that this resolution is satisfactory to me
Regards,
M*** *** * ***

Hello, According to usps.com the customers' package is being returned back to the Kylie Cosmetics Hub, and per our policy if a package is returned back to our hub the order is canceled and refunded back to the customer

Hello, Today 7/the customer was advised via email: "We will make a one time customer service courtesy exception and send you a replacement So Cute gloss without you returning your So Cute GlossYour replacement order will ship out soon, and once it ships you will receive an email
with tracking."

As we previously advised that if there is no damage to the actual product itself we will not be issuing a replacementWe only issue replacements for damages to the product itself, we do not issue replacement packagingIn this case there is no damage to the product itself we will not be issuing any replacements

The customer is incorrect, we were in constant communication with them via email from our response to their initial email to our final email stating the replacement package shippedI have also included an attachment of the email conversation that is time stamped to show this informationAs you can
see the issue was resolved before 12/22, when the customers complaint was submittedAccording to the tracking number 94***03 via usps.com Your item was delivered at the front door or porch at 1:pm on December 23, in CLARKSVILLE, TN The replacement package has been delivered the customer has their complete order, this issue has been resolved

Complaint:
I am rejecting this response because:Kylie Cosmetics responded that I have to just wait until they restock their online store as the do only sell items onlineHowever, this is my issue every time they do a restock I log in the second the online store reopensTheir store
allows me to place the product I would like to purchase in my shopping cart then sends me to a waiting areaDuring this time inventory becomes unavailable and once I reach the part where I put my credit card info in I'm told they are sold outI understand it's a high demand product and understand on the the products I wanted to purchase was "limited edition" however there is a way to deduct my product and other customers product from inventory and set it aside virtually so that we can complete our orderWhat they are allowing is equivalent to being in a actual store taking their product off the shelf placing it in a physical shopping cart the customer standing in line to pay only to have someone else come up to you take your item out of your cart and purchasing the item you already were in line to pay forTheir disclaimer that you product may be sold out by the time you check out is unacceptable based on the example I gave aboveYesterday I tried to purchase again I was on the site the every moment it reopened got the item in my cart went to check out was placed in their virtual line for a couple minutes only to be told it's sold outThe store opened at 3pm and 3:02pm I was denied productIt's ridiculous and they need to have much better practicesNow I will be satisfied with two thingsEither they allow me to privately purchase the Mini Matte Bundle and KyShadow Pallet that I've tried several times now to purchase and their site allowed me to put in my cart or if as they stated they won't sell privately because they're online only then they send me them complimentaryIf much rather pay for the items but at this point they need to make it right period either wayI've in the past spend hundreds of dollars with this company since they got their inventory right with other things they sell they do have a great product but their business practices are very shady, very frustrating and unacceptable to me and thousands moreI have seen complaint after complaint on the Instagram account of people having the same issueIt's is unacceptable
Regards,
M*** ***

Complaint:
I am rejecting this response because: this is not the 1st time I have ordered from this company so why weren't any of the other orders I placed deemed fraudulent? Also if this is the case then why when I received my cancellation email did it say that it is being cancelled due TO INSUFFICIENT FUNDS? The email said nothing about me needing to send my card for verification
Regards,
A*** ***

I am rejecting this response because my package was not stolen, my package arrived but when I opened it the box was empty, I am missing product not a package which I tried to explain to the company but they do not seem to understandI cannot file a missing package complain because the postal service is at no fault, I revived my box but it was empty.
Regards,
C*** ***