Anix, LLC

The customer was emailed on 11/28 and we are waiting for the customer to email back before we provide a resolution. Thanks for reaching out! Please clarify what you mean by "product quality is absolutely awful" Could you send us a quick pic of what you are speaking of so we can provide a...

resolution that aligns with our policy's."

Complaint: 11910107
I am rejecting this response because: I will wait to see if order arrives as stated. You wrote if order is placed by 12/17 it will arrive by Christmas. I placed the order on 12/14 and never received it by Christmas.
Regards,
Linda Roberts

Complaint: 11463906
I am rejecting this response because:I contacted USPS regarding this matter and they said that the package needs to have the correct information (Ship from and to). I feel extremely uncomfortable to mail the package with someone else's information on it.
Regards,
L[redacted]

Hello,To clarify the customer did not advise us that she was sick or ill, please see emails attached. and since the package was not claimed by her and Royal Mail it was returned back to our Hub. Our representatives were merely stating our policy and we were empathetic to her concerns about how hard...

our lip kits are to get. Per our 7/22 email we advised, "Unfortunately, our policy requires that all returned packages are cancelled and refunded. So sorry for the inconvenience!" I am able to resend out the package back to the customer as a one time courtesy but if this package unclaimed, returned back to us, or lost we will not be issuing another replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11898483, and find that this resolution is satisfactory to me.
After the new scan appeared randomly after vanishing for the whole of December, by luck this morning the long awaited parcel was delivered. It had been wrongly addressed with only two lines of my address which may now explain the issue. Thankyou to the Revdex.com as without your intervention I believe I still would of got anywhere. 
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11499855, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11668107, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11469534, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
I received the package from the mail room. thank you for the replacement.

Complaint: 11746986
I am rejecting this response because:I never received product from this business yet they charged me $31.18.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11670771, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 12569994
I am rejecting this response because: when I ordered the merchandise on the Kylie Cosmetics, by Kylie Jenner, I also signed up to become a customer when I placed the order and I am able to login to my account which was opened on the same day and time my money was stolen from me through my account.  Kylie Cosmetics, by Kylie Jenner is a fraudulent website that takes peoples credit card numbers and steals the purchase amount of money from unsuspecting customers and then claims that it is not their URL! When I go into my account it tells me that my order is still processing!  They are fraudulent!!   
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11687326, and find that this resolution is satisfactory to me.
I also believe the business could benefit from revising how they respond to support inquiries. Support should first be taken in order (oldest to newest) and then thread based. 
Regards,
[redacted]

Complaint: 11610248
I am rejecting this response because: as mentioned before the goods are faulty and leaking from the bottle. I would not buy goods like this from a shop so why should I have to accept goods like this from an online seller?As mentioned for reasons of hygiene it isn't safe to use these products and I do not believe that Kylie Cosmetics can guarantee they have not been used as product is on the outside of the bottle.If the products in question had a little scuff or mark then I could accept that as 'roughed up in transit' but the packaging is severely damaged and the product is not contained within the bottles. They are not acceptable.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11944126, and find that this resolution is satisfactory to me.
(Fraudulent third party business practices.)
Regards,
J[redacted]

Hello, Today 10/6 via email the customer was provided with a return label to send us back the incorrect order she received. Once we receive the incorrect product back we can then issue her order. Please see below for exact verbiage customer was advised:"Hello C[redacted],Please return the product...

using the pre-paid return label attached, please include a note inside of your package including your name, address, and order number.Once we receive the product back, we will issue a one-time courtesy replacement package to you; we will contact you once we receive your order! Thank you!"

The customer placed their order K5016820 on 2/2, and our processing times for orders is 3-5 business day before the order ships. The customers order shipped on the fifth business day which was 2/9, and according to tracking 94[redacted] via usps.com "Your item was...

delivered in or at the mailbox at 2:14 pm on February 11, 2017 in WEST PALM BEACH, FL 33411." The customer did receive their order before Valentines days as they had wanted, as this is the case the issue is resolved.

I am sorry that you are experiencing this issue. I reread your email chain and it seems as if your main concern is you feel that you received the same shade twice instead of 2 different shades (Maliboo and Dolce). In review of your 8/4 photo you provided I can see the difference in shades Maliboo is...

on the left and is lighter in hue and Dolce is on the right and is darker.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11862347, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

It appears that the initial order has experienced an error on the side of USPS. While tracking does not show movement, our policy for the transit of all domestic orders is going to be 3-6 business days and orders could still be delivered within this time frame even if provided tracking does not...

indicate a moving package. This information is made public on our FAQ for all customer's review prior to ordering. Provided below is the information that we provide to all customers on our FAQ: "All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. " As the order was shipped on December 26th and it does not show updated tracking for the order in question on the side of USPS, we had proceeded to issue a one-time courtesy replacement for the order in question. On January 8th, we issued the following response below to customer to inform them of their replacement package. "We are so sorry for this issue. We will send a replacement package!Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking." Per our refund policy, we currently do not issue refunds for orders and have informed the customer of this in our customer service email correspondence. On January 10th, we issued the following response to the customer to inform them of this policy."Unfortunately, we do not accept returns, exchanges or issue refunds; all sales are final. Refund Policy:http://kyliecosmetics.com/pages/refund-policy"We do, however, issue replacements as a form of compensation. Their replacement package then proceeded to be shipped on January 12th. We ask that the customer allow 3-6 business days for the replacement package to be delivered to the provided shipping address. If the customer experiences any issues with the transit of the order, we advise that they contact their local USPS, or to contact our customer service team at [email protected] and one of our representatives can take a look and offer further assistance.

Hello, For their 4/5 order K437089, on  4/22 the customer was advised that we had a system error and we needed to manually enter the order, and on 4/29 the customer was advised their order was still processing for shipment. Today 5/4 the customer was advised that their order had shipped...

and was provided the tracking number.