Antioch Construction

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Stephanie [redacted]AURORA STATED THAT I COULD SET UP A PAYMENT PLAN VIA MY ACCOUNT WITH GUARANTY BANK FOR $25 PER WEEK BUT THAT THEIR SYSTEM WOULD NOT ALLOW IT.  I HAVE CONFIRMATION VIA EMAIL THAT THEY ALLOWED THIS PAYMENT ARRANGEMENT.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Stephanie [redacted]

This complaint was received and we have mailed an acknowledgement letter and release consent to Mr. [redacted]

This complaint has been received and the consent form and acknowledgement form has been mailed to Brenda.

Attempts by Aurora Health Care to contact me failed as I didn't recognize the phone number.  They were able to contact me but after a 30 day period expired.  I was...

instructed by the caller to reject their reply and to then call back to request a new letter authorizing discussion of my complaint (suspectedly due to HIPPA laws) once they received the rejection in return.  Part of this is because the letter they sent requesting my authorization to discuss with them was never received by me.

Revdex.com of Wisconsin
June 9 2015
RE: Aurora Health Care complaint [redacted]
 
Revdex.com personnel,
 
We are pleased to inform you that [redacted]'s complaint has been successfully resolved. His concern was that he was billed for service he didn't receive and he was also sent to a third...

party collection agency for those same charges.
Regrettably [redacted] was correct; our review revealed a registration error where his account was incorrectly linked to the charges in question. We have since unlinked his account and linked it to the correct patient who incidentally has the same name. We have also contacted the collection agency, notified them of the error, requested they update the information sent to the credit bureaus and provide [redacted] with confirmation of the actions taken.
[redacted] was notified of the efforts by phone and was receptive to this information. We offer a sincere apology for the mix up but are confident this matter has been resolved now.

Revdex.com of WisconsinRE: Aurora Health Care complaint [redacted]December 22 2017 Revdex.com personnel, We are aware that Steven rejected our response to his complaint but the explanation he provided does not coincide with our records.Steven's feedback states the charges sent to collections were not his. It is important to note that after this complaint was filed he sent electronic correspondence to Aurora with the same assertion. Specifically, he stated the charges sent to collections were for his adult son and he was not responsible for them. In our response we clarified that once minor children become legal adults at age 18, a parent can still provide insurance but the child will have their own account created with a separate account number and receive bills in their own name. This scenario is true of Steven's adult son and none of his charges are included on the account in Steven's name. The adult son was not specified in the rejection sent to your organization but the core element remains the same; the only charges sent to collections were Steven's and not anyone else's.Having explained the information above a second time, and since all charges including those in collections have been paid, there is no further action needed from Aurora or Steven. Our perspective is that this matter has been addressed so we respectfully ask for this complaint to be closed.

Good morning,  I spoke with Mr. Kenneth [redacted] this morning regarding the rejection received from the Revdex.com. Kenneth requested that I resend the authorization form to the address we have on file for him. This form will be mailed today, once returned Aurora Health Care will provide a detailed response to his complaint. Please let me know if there are any questions/concernsThank you.

Revdex.com of WisconsinFebruary 22 2017RE: Aurora Health Care complaint [redacted]Revdex.com personnel,This complaint was filed by Teresa but as...

indicated in the original message, the concern was for a visit her son Kieran had. Kieran's visit was placed with a third party collection agency and Teresa felt there was no prior notification given and she says payments were being made on the charges.The doctor's charges for Kieran's visit were billed under the account Teresa's name. The initial balance was $189.01 and that amount was billed for the first time in August 2016. Our records indicate Kieran sent correspondence later that month regarding repayment; he agreed to pay $37 monthly to pay the balance in full.A $37 payment was received in August but there is no record of payment in September or October. Another $37 was received in November but only $25 was received in December. Due to $37 not being received each month as agreed, the payment plan was canceled January 18 2017 and placed with a collection agency the next day.The total balance owed at that time was $90.01 and payment was received for that amount on February 7 2017. There is no impact to anyone's credit if a balance is paid in the first 30 days of placement with a collection agency so Teresa's credit will not be negatively impacted. With regards to her concern that they weren't notified before being sent to collections; we have record of attempted contact and a voicemail being left for Teresa in January. More importantly the October, November and December billing statements each contained a message alerting them that the account was past due and eligible for collections. Charges are billed for four consecutive months before collection placement so there was ample opportunity to get the account current beforehand.Having presented this information, we consider this matter to be resolved and respectfully ask the Revdex.com to close this complaint. There is no further action that needs to be taken on this matter by Teresa or Aurora Health Care.

This complaint was received in our office Monday September 26. An acknowledgement letter and release consent was mailed to the patient today. Please accept an apology for not acknowledging this complaint sooner.

Consumer has been sent the consent to release information form.

This complaint was received in our office. An acknowledgement letter and release has been sent to Mrs. [redacted]. Please accept this acknowledgement.

Revdex.com of WisconsinSeptember 13 2016RE: Aurora Health Care complaint [redacted] Revdex.com personnel, We aware that [redacted]. has rejected our response to his complaint but the information previously presented still stands. [redacted]. still insists that it is Aurora's responsibility to correctly bill our patients and on that point we agree with him. However, he refuses to acknowledge the increased probability of error when dealing with different individuals with the same name. [redacted]. is also not acknowledging the role his son had in this matter.While we fully acknowledge that some of [redacted].'s information was inadvertently used for [redacted].'s billing, [redacted].'s billing account is protected by the same HIPAA laws as all other Aurora patients. As such, we are limited by the information that can be released without [redacted].'s written consent. This explanation was previously given but bears repeating since we cannot legally do what [redacted]. is asking. Similarly, as explained in our previous response, the collection agency would be the entity that provides written confirmation of the credit bureau removing the Aurora information from [redacted].'s credit report. We have verified that this step has been completed and [redacted]. should have this documentation now.Lastly, with respect to both [redacted]. and [redacted]. we still have no record of contact from [redacted]. despite our attempts to reach him. By his own admission [redacted]. has contacted Aurora by phone, in person and it was him who ultimately filed this complaint but he has not addressed or acknowledged the non-response from [redacted].With this response we again respectfully ask the Revdex.com to close this complaint. There is no further action [redacted]. needs to take on this matter as we are confident this has been resolved.

Good afternoon Brad. This complaint was received and we have sent Jacqueline an acknowledgement letter and release consent form.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Still did not get a bill for 179 and I am only willing to pay 1/4 of the 1260 amount which is a ridiculous amount for a hallway visit left unattended.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Andres [redacted]

Revdex.com of Wisconsin
June 17 2015
RE: Aurora Health Care complaint [redacted]
 
Revdex.com,
 
[redacted] has been contacted regarding her complaint and though the conversation was productive she was unsatisfied with the information given to her.
As stated in her...

complaint, [redacted] had a balance with Aurora that she was making payment on each month and because of this [redacted] assumed the account would remain in good standing but she was placed with a third party collection agency. She was informed that once a balance has been billed it will continue to be billed for four to six consecutive months but at that time, any unpaid amount is subject to be sent to collections. The only way to prevent this is to establish a payment plan.
A payment plan is a formal agreement between Aurora and a patient where the entire balance is split into interest free monthly payment. The amount of the payment is based on the size of the balance and other factors but once the plan is set up, the account will not be sent to collections as long as the agreement is maintained. [redacted] acknowledged not contacting us despite messages on the bill indicating a past due status and warnings of collection placement if she failed to do so. She was also informed that there is no impact to her credit if the balance is paid or arrangements are made with the collection agency but regrettably, she refused to do so.
Since there was no Aurora error in the billing for [redacted]'s account there is no further action that we would take on this matter. Please accept this response as a respectful request to close this complaint.

This complaint was received in our office today. The release form and letter will be mailed to Joanne in tomorrow’s mail.

This complaint was filed by Paul [redacted] but the concern is actually for his [redacted] Elizabeth. Since she was the patient and the complaint is regarding her account, the acknowledgement letter and release consent form has been sent to her.

This complaint has been received and the necessary paperwork has been mailed to Jessica.

Revdex.com of WisconsinMay 19 2016RE: Aurora Health Care complaint [redacted] Revdex.com, James has been contacted regarding this complaint and a thorough explanation of the billing has been provided to him.There is mutual agreement that James's intent was to pay a specific charge when he submitted a...

$253.67 payment to Aurora but James was unaware that when he submitted payment, the charge had been placed with a third party collection agency. The payment was received and posted to the account but instead of being applied to the charge most recently billed, it was applied to older charges from 2011 and 2012 that were also in collections.A primary concern for James was that he was unaware the payment wasn't applied as intended and he was unaware that balances remained from several years ago. Our explanation is that charges are billed for four consecutive months before being placed with a third party agency. We encourage our patients to compare the bills to their Explanation of Benefits (EOB) provided from their insurance to ensure the amounts match. If a balance isn't paid in full, we include messages on the statements indicating the account is past due and collection placement is possible. In the event of charges being placed in collections, our process is for the agency to send notification to the patient and make efforts to collect the balance.Specifically for James, itemized bills have been sent to identify the specific visits his payment ultimately applied to. He was also made aware of the remaining balances owed on the account including other amounts still in collections. He was receptive to the information provided but remained frustrated in general. He acknowledged not sending payment in time to avoid collections but was dissatisfied that the billing wasn't explained in more detail on previous contacts and that he now has to try to reconcile the recent payment with billing records from several years ago. We do again acknowledge this fact since payment was applied to charges from 2011 and 2012.Please accept this response as resolution on this matter.