Antioch Construction

Revdex.com of Wisconsin
July 15 2015
RE: Aurora Health Care complaint [redacted]
 
Revdex.com personnel,
 
[redacted] has been contacted and though we provided an exp[redacted]tion for the billing of her visit she didn't agree with the information provided. Her primary complaint is the...

unscheduled visit resulted in a larger charge than she expected and she thought if she had a scheduled appointment it would have a lesser cost.
It was explained to [redacted] that she was only billed for an office visit as expected and that would've been the same even if her appointment was scheduled. All office visits fall into a range of level one through five; level one visits generally require minimal decision making from the provider and are very brief and general whereas level five visits generally require more complex decision making, are longer in length and more in-depth. [redacted] was billed at a level four and a review by our professional coding staff confirmed that was the correct level of service for her visit. The entire $305.91 billed balance was assessed to her deductible by her insurance though a small discount was also applied. With regards to the prescription she waited for, our records indicate it was called into Walgreen's shortly after 9AM on May 28 so it is unknown why it wouldn't have been available later that same day.
[redacted] was offered a payment plan where she can split the balance into monthly payments and pay over time but declined that offer. Despite sharing the results of our reviews she remained unsatisfied with the balance her insurance says she is responsible for. She is aware that if the balance remains unpaid she will risk placement with a third party collection agency but says she will allow that course of action.

We have received this complaint and sent the necessary release consent to Juli. Please accept this acknowledgement of her complaint.

Revdex.com of WisconsinSeptember 22 2015RE: Aurora Health Care complaint [redacted]Revdex.com personnel,We are aware that [redacted] has rejected our reply to his concern and he also disputes the validity of information he was previously told.To further clarify, When [redacted] came to Aurora on July 1, that visit resulted in two separate charges; one for the doctor and one for the facility he went to. It is very common for each charge to be billed at different intervals due to the claims being processed at different times by a patient's insurance.The above scenario is what occurred with [redacted]; he was initially billed $345 for the doctor's charge for his visit and as previously explained, that amount was written off as a one-time courtesy. The facility charge for the visit has not been billed yet but a call to his insurance confirmed his financial responsibility for that charge will be $125 which is again the amount he expected to pay. Once again we stress the fact that [redacted] was not lied to or mislead and there was no error in how the visit was billed in general.Having explained the courtesy write off given and with [redacted]'s acknowledgement of a $125 responsibility in the original complaint we again respectfully consider this matter to be resolved and ask the Revdex.com to close this complaint. There is no further action needed other than for [redacted] to wait for the $125 bill and then make payment.

This complaint shows a previous contact with Aurora but I just received this for the first time today. Please accept this acknowledgment and know that the necessary correspondence has been mailed to Stephanie.