Antioch Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with the Aurora clinics stand on blaming their documentation and other errors on customer .Just the fact that Aurora clinics had many errors (which they accepted ) lends credit to my claim that there are more errors in the bills and also documentation process at Aurora. I respectfully disagree with Aurora claim that they are the only truthful party in this transaction. I  request Revdex.com to consider this situation as a good example on how Aurora clinic is using any means possible to exploit and mentally torture customers. I  request Revdex.com not to close this issue until it's resolved to both parties satisfaction. I promise to take a stand against threats and atrocities of Aurora clinic. 
Regards,
[redacted]

Revdex.com of WisconsinJune 28 2016RE: Aurora Health Care complaint [redacted] Revdex.com personnel, We have contacted John regarding this complaint but unfortunately, a signed consent release has not been received. We are unable to respond further without consent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  When they called me they told me they were writing it all off, now they want 125.00.  Another lie
Regards,
[redacted]

This complaint has been received in our office. The acknowledgement letter and release consent has been sent to Jacob.

Revdex.com of WisconsinSeptember 1 2016RE: Aurora Health Care complaint [redacted]Revdex.com personnel,This complaint has several complex factors but we believe this matter has been addressed.David and his son have the same first and last names with [redacted] designation separating them. [redacted]....

filed the complaint and is not an Aurora patient. [redacted]. is an Aurora patient with an Aurora billing account but his account contained pertinent information for [redacted]. Due to this information, [redacted]. says his credit has been negatively effected and believes Aurora is both responsible for the error and correcting it. If an account has an unpaid balance, it will go through our standard process which ultimately includes placement with a third party collection agency if necessary. While it is accurate that [redacted].'s credit was impacted it must be stated that Aurora merely utilized the information on file provided by [redacted].To ensure this matter is resolved, we have notified the external collection agency to update their records accordingly. The collection agency will also notify the credit bureau to remove the charges in question from [redacted].'s credit report and send him a letter for his own records.We have contacted [redacted]. and given this same information to him. Unfortunately however, despite these efforts he was not convinced that this matter will be resolved. [redacted]. says he has made several efforts including coming to an Aurora office in person to address this matter and thus he remains skeptical. In that regard it must be respectfully stated that patients share a responsibility to ensure accurate billing and as such, [redacted]. has regrettably provided little assistance with this matter.We have record of a signed document from [redacted]. verifying the information initially provided was accurate. When Aurora was contacted by [redacted]. to dispute the information on his credit report, several attempts were made to contact [redacted]. but no return contact was received. By his own admission, [redacted]. contacted Aurora more than [redacted]. though he had no definitive reason why.Having provided this detail explanation there is no further action that [redacted]. needs to take at this time. He will soon receive the written confirmation from the collection agency referenced earlier that he is again welcome to keep for his records. We only ask that he allow time for the credit bureau information to be updated. Please accept this response as our confirmation that his complaint has been successfully resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.In order to resolve this issue, Aurora Health Care sent me a document which requires that I sign and acknowledge that I am Yoon [redacted]'s legal representative (Aurora is misspelling her name).  I am in no way her "legal representative".  I am only a member of her host family and the person who gave her a ride to the appointment.  I cannot and will not sign such a document.  I believe that by choosing to use the Revdex.com to resolve this issue, I am inherently giving Aurora permission to resolve this matter using the Revdex.com website.  Adjusting this bill to the $40 amount that the student, the student's family, and I were quoted for this doctor visit should not be a difficult matter for Aurora to achieve.  Also, Aurora's billing collections department is constantly calling my cell phone and harassing me to pay the full amount of this bill.  Even when I try to politely explain what happened, they don't listen and don't care.  I would like this to stop immediately, and I would like someone to contact them about adjusting the bill to the $40 amount we were quoted.  This is what should happen, and I don't understand why anyone needs to jump through hoops to do it.  
Regards,
Natasha [redacted]

Revdex.com of WisconsinOctober 23 2015RE: Aurora Health Care complaint [redacted]Revdex.com,We have contacted [redacted] to address his concern and wanted to provide an update.To quickly recap, [redacted] went to our DePere clinic for an urgent care visit and his benefits would leave him with a $50 co-pay responsibility...

if the visit is billed to his insurance as urgent care. [redacted] paid $50 upon arrival but the visit was billed as an office visit instead of an urgent care visit and his insurance assessed the charge to his deductible.The medical definition of an urgent care facility is defined as:"Location, distinct from a hospital emergency room, an office, or a clinic, whose purpose is to diagnose and treat illness or injury for unscheduled, ambulatory patients seeking immediate medical attention" The facility [redacted] went to does provide the services mentioned above but that facility also has patients with scheduled appointments. Due to those appointments, that facility does not meet the definition of urgent care so it legally cannot bill as such to an insurance company. Signage is present at the clinic to inform patients of the billing process and [redacted] has now been informed of this as well.To help resolve this issue, we have sent additional records to his insurance to reconsider the claim and [redacted] indicated he filed his own appeal also. The balance will remain while we wait for a response from his insurance but we will take no collection activity against his account. At this time there is no further action needed from [redacted] and we will follow up with him when his insurance does respond. He was in agreement with this course of action so please accept this response to his concern.

This complaint has been received and an acknowledgement letter and release has been sent to Melissa.

We have sent an acknowledgement letter and release consent to Nicole for this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was not contacted by Provider giving me results on the test nor have I have been given any treatment for a condition.  Same story another day - again, I went for a bone density test as a result of my wellness exam.  Seems to be a lost cause.......................
Regards,
[redacted]

Revdex.com of WisconsinSeptember 27 2016RE: Aurora Health Care complaint [redacted]Revdex.com,Our office is aware Jeffrey rejected the response to his complaint but the information it contained was accurate.In both the original complaint and the rejection of our last response, Jeffrey stated his son should receive a full refund on the $493 charged for removing a splinter. When contacted by phone he repeated his concern that the charge was excessive and asked what could be done about it; our mention of a partial refund was simply to reference that Jeffrey was seeking something in monetary terms to be returned.Unfortunately, we understand that it is unlikely that there will be a mutual understanding with Jeffrey regarding the charge in question. We have informed him that Aurora's fees are not negotiable and informed him that our fees are not set by any one person. We do fully acknowledge that the charge to remove his son's splinter was likely greater than expected but there was no attempt on our part to gouge his son. Every effort is made to keep our costs as low as possible which directly benefits our patients.As stated in our previous response this disputed balance has already been satisfied by Jeffrey and or his son. If he wishes to continue this dispute it is his right to do so but it must be said again that there is no wrong doing on Aurora's part. A service was provided to his son and he was billed for it accordingly. At this time we again respectfully ask the Revdex.com to close this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Benjamikn [redacted]

Company states that they are trying to get in contact with the consumer. If the consumer can please contact them at ###-###-####. The company states that they did send an email on 4/24 in response to her email.

Revdex.com of WisconsinFebruary 5 2016RE: Aurora Health Care complaint [redacted]Revdex.com personnel,We are aware of [redacted]'s complaint and have had previous contact with him regarding this matter.In October 2015 [redacted] called our office inquiring about this bill in question. While it is possible that...

the bill is a result of services received from Aurora, he was informed at that time that Aurora is not the entity who billed him and as such; we would be unable to assist him. [redacted] has not been billed from Aurora since July 2015 and has not had a balance after that time either. Since we are not seeking payment from him, we would once again refer [redacted] to contact the entity that is billing him to discuss his options.A call was placed to [redacted] today and a voicemail message was left for him; should he return our call this information will be shared with him again. There is no further action that Aurora can or would take on this matter so we respectfully consider this matter to be closed and ask you to do the same.

The concern was addressed by [redacted] at the time of Ms. [redacted]s call to the clinic.  When I called Ms. [redacted] I shared that information with her.

This complaint has been received in our office. We have sent an acknowledgement letter and release to David.

Revdex.com of WisconsinJuly 28 2016RE: Aurora Health Care complaint [redacted] Revdex.com personnel, We have been informed that [redacted] has again rejected our response to his complaint. He continues to allege that he was incorrectly double billed for a doctor visit and that he is being charged $333 as a result.Having provided three detailed responses previously for this matter, there is nothing more that can be said. Our position has been clearly explained to [redacted] both verbally and in writing so in lieu of repeating it for a fourth time we will respectfully ask him to refer back to any of the previous communications provided. It is understood that he has, and will likely continue, to disagree with our findings but the charge he is disputing is valid and will remain.

This complaint has been received in our office. An acknowledgment letter and release consent has been mailed to Nathanial so please accept this acknowledgement of his complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with their response and will use other means to deal with the negligence of  the Doctor in ordering inappropriate tests.  It is obvious they feel that payment has been made and this is a non-matter.  If I had not paid the bill, it would be a different story.  
Regards,
Michael [redacted]

This complaint has been received and we have sent an acknowledgement letter and release consent to Julie.