Apollotek

This company is great, they have excellent water filtration products and their employees are great. They are very professional and courteous with customers. This is a very organized company, each department answers calls in a reasonable time period. They are simply a very professional and ethical company, I would recommend it to anyone wanting to buy a water filtration system.

Review: We were sold a water treatment system and we were told that the system would be $5000 with $100 a month payments. After the product was installed for 3 days he brings us paper work that says it is financed through [redacted] but the terms were to stay the same. [redacted] bills me and it turns out that the system is $100 a month for 96 month which is not $5000 it is now $9600. They did tell us we could pay it off in under a year for $5000. The problem with that is if we could do that we just would have paid cash for the system.Desired Settlement: I would like to have this system removed and my house put back to the way it was before including the non legal or to code electrical that was installed. I would like the account closed or paid off in full with [redacted].

Business

Response:

Mr [redacted] purchased his water system on 6/23/2014. [redacted] at our verification department verified with him ad went over his terms and conditions and he clearly understood and was happy, furthermore the [redacted], his finance Company verified with [redacted] and went over his terms and conditions and also recorded the entire conversation. [redacted] also clearly stated his satisfaction and agreed with all terms and conditions. [redacted] needs to understand that he purchased it for $5000 and obviously in America or any other countries we pay finance charges. His minimum payment is $100 and the more payments he makes the sooner he will pay it off. His account is a revolving account and works like [redacted] and other department store card. [redacted] speaks good English and has had three different verifications from different t departments . There has not been any misrepresentation or misunderstanding on his transaction as he clearly verified on the phone and also in writing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As far as I know I did not verify anything over the phone and was bullied into using [redacted] since that part was done after the install happened. They provided me with a signed paper for the system but the signature does not match my signature at all. I am on record with [redacted] how unhappy I was with the terms. At this point [redacted] is in able to provide me with the required documents for verification like my license or SS card. The sales man that sold me the system did not give us an option to find another bank or fiancé company to get a lower rate. I was also quoted that I would have free maintain r on any issue for the first year and limited after that. I have put in multiple calls per month trying to get someone out here to look at the system since months end on the second month and every month since. The system is not running correctly and no one calls me back or comes out to fix it. The salesman has told me 22 times now that this Friday someone will be out to look at it and never once have they come.

Review: [redacted] 951-[redacted] (home), car (dark colored lexus) License [redacted], 951-[redacted] ApolloTek number, representative of this company tried to sell a water filter from Aqua Pro (worth $75 to $600) to my elderly parents 71 and 76 years old for $1,590.00. Aggressively tried to make them sign contract for $40 a month for 3 years. Then she intended to changed contract for $55 a month for 5 years. mom gave her SSN number and banking information for her to first remove $40 a month. She was blocked from bank because she was not removing the initial promised $40, she was trying to remove full amount $1,590. When mom confronted her with that, she brought second contract of $55 a month. Mom then told her, "You did not do what you promised you were going to do, I did not agree to full amount, I agreed to $40 a month, I do not want your business, please remove your system, I do not trust you anymore." That is when she came back with second contract of $55 for 5 years. Parents refused to sign second contract and asked [redacted] to leave their home. [redacted] would not leave for a period of over an hour, kept aggressively pushing to sign new contract. [redacted] insisted that to remove system it would be a fee of $500 in international money order. Parents agreed to pay removal fee if she could just leave their home. Other family member and neighbors asked [redacted] many times to leave. [redacted] would not leave. She never left copy of initial contract nor did she leave copy of unsigned second contract. I filed report with CA Adult Protective Services Financial Abuse and with Riverside County Sheriff Thermal Station Officer Deputy Budnik #[redacted]. Both, Sheriff and Social Worker advised not deal with [redacted] or any of their technicians, to call Sheriff. Sheriff advised us to remove system ourselves and document process with pictures. [redacted] keeps calling dad cell number making threats that she is going to take them to court.Desired Settlement: We want [redacted] and ApolloTek to stop harassing parents, remove all information including but not limited to; mom's social security number, home address and banking information and we will remove water filter system and mail it ApolloTek headquarters with certified mail and with picture documentation. We want first contract dissolved since we were never left with copy. We want [redacted] to never return to parent's property or reach home line or dad's cell number. We would want you to investigate ApolloTek to stop abusing other customers with their bad business practices, including but not limited to the elderly.

Consumer

Response:

A quien le corresponda;

Review: I have contacted Apolotek several times for the past 9 months due to water softener not working.They informed me that they do not have repair technicians in [redacted] My product is still not working.Desired Settlement: Due to Apollotek not repairing water softener and not providing quality service. I want nothing to do with this business. I would like to terminate without having a debt.

Business

Response:

Hello Revdex.com, We Sent a technician a few days ago to [redacted] home and her system is now working perfectly fine. According to the Technician, there was nothing wrong with her system but somehow the unit was in pause mode or bypass mode and that basically stopped the system from functioning. Our customer service department will be giving a courtesy call to [redacted] to make sure she is 100% satisfied but according to the technician the system is now working fine.

I am a heart surgeon and purchased a new water system from Apollotek. The product has met all my expectations and I am getting great PH and ORP from my alkaline

system. I truly believe this is the best alkaline system and the customer service has been outstanding.

Review: I had a water purification system put in my house from this company, whilst installing the system they damaged my brand new home! They also failed to instruct me how to properly care for the system which is important as it is very expensive! Well when I finally got someone out to fix the holes in my house they just pasted it together with caulk. At this point I had had many unsavory exchanges with customer service and decided I wanted to end the nightmare and just return the unit. which is in the "contract". I have talked to the "president of the company" i've written them letters that I just simply want it taken out. They repeatedly call me and harass me about payment and refuse to address that i've requested its removal. In addition this unit has stopped working! i've not even had it 6 months! I would like the unit out of my home and never to have to deal with their horrible staff again.Desired Settlement: I simply want this unit that does not work taken out of my house.

Business

Response:

Mrs [redacted] purchased her whole house water treatment systems and signed her legal contracts and understood her terms and conditions. She also signed the installation worksheet expressing her complete satisfaction with the products and installation and we understand she speaks fluent English, signing all her legal contracts. Unfortunately she decided to cancel after 90 days which is far beyond her three days cancellation. She has not been honest and sincere about the whole process. Since we deeply care for our customers, we have decided to remove our systems and we are hoping to get full cooperation from her to remove our products.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I find it weird that I received this notice today. My husband (whom they previously said was not on the "list" of people to talk to).........was contacted on Friday February 19th 2016 at approximately 6pm by Apollotek because they received a certified letter that I sent to them requesting the unit's removal. I sent it certified because I have been requesting the removal for several months with no avail. So, you can understand why I would need proof of my request. The call was to schedule removal of the system! I thought we were getting somewhere however each time a date of removal was being discussed we were mysteriously disconnected and I would have to be the one to try calling them back. This happened three times before I was able to actually set a date and time. We agreed on Tuesday February 23rd at 9am. The time came and went and I have yet to hear from the company, I took time off work to be here for the scheduled removal. I am rejecting their response and want it to be documented that I AM being SINCERE and cooperative. If Apollotek wants their merchandise back they are more than welcome to come get it, I have been more than cooperative. Furthermore, their response to my complaint is insulting and condiscending. customer service is apparently not their strong suit. I did NOT sign a contract on the date the machine was installed as I was working and my husband was home (again he is not on the list) it was not until they had to return to repair damage that was done to my house that I even saw a contract. As I stated in my certified letter to them they have wasted enough of my time and I am no longer interested in spending a second more on this issue.

Regards,

Business

Response:

Mrs [redacted] is absolutely right ,She signed her legal documents and contracts after a few days once the systems were installed and again she agreed with all her terms and conditions and she also agreed with her products installation and completion form stating she was very happy and satisfied. We are happy that she admitted with signing all documents including her installation and completion form as We have her signature on all forms. Her statement has not been consistent and truthful as if she needs service, we are more than happy to provide it for her. We have over 55875 customers nationwide and we do not have one single complaint at this time, unfortunately at this time she is the only unhappy one out of 55875 customers. Our customers are extremely happy and satisfied with the products and service. Our customer service department have outstanding customer service records and have been able to maintain an A+ and keep every one happy. It is very odd and strange to have one customer out of 55875 to be unhappy, unless Mrs [redacted] is using this tactics to be able to cancel her contracts. We have a legal contracts and are able to enforce it, but since we have amazing customer service record we decided to cancel this contracts after several months and are hoping she will come back to us someday in the future and join other 55875 happy customers.

I just purchased new alkaline water system from Apollotek Int. The product and

customer service has been outstanding. I highly recommend it anyone in alkaline

market.