Applied Bank

March 14,
I am writing in regards to your March 8, inquiry concerning Ms*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Ms*** via written
correspondence mailed on March 15, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Ms*** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely,
*** *** *** ***

March 7,
y:
I am writing in regards to your February 24, inquiry concerning Mr*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Mr*** via written
correspondence mailed on March 8, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr*** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely,
*** *** *** ***

I have not used the card for several months The interest rate is 29.99% so I decided to pay it off I went online to the section to pay the credit card It gave me three options--Account Balance, Balance on Last Statement, ...etc I selected to pay the account balance No where does it state the account balance does not included accumulated interest I called today to close the account since I paid it off and was told I still have a balance While I had them on the phone I pulled up the account online and it shows a zero balance They said they would close the account but the account would still accumulated interest, fees and penalties until paid

This bank charges me twice for their own financial products that I did not order, and when I noticed them on the bill they said I would need to write a letter or send a fax to have the charges removed Within a single month I have paid my entire balance off twice and each time they add another small charge so that I still have a balance

October 24,
I am writing in regards to your October 13, inquiry concerning Mr*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Mr*** via written
correspondence mailed on October 25, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr*** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** *** between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely, *** *** *** ***

September 24,
I am writing in regards to your September 21, inquiry concerning Mr*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Mr*** via written
correspondence mailed on September 24, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr*** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** *** between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely,

November 24,
I am writing in regards to your November 9, inquiry concerning Ms*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Ms*** via written
correspondence mailed on November 25, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Ms*** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

June 20,
I am writing in regards to your June 8, inquiry concerning Mr*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Mr*** via written
correspondence mailed on June 20, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr*** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely,
*** *** *** ***

I never opened an account with this companyI have spoken to several people who keep saying the account is inactive and closed out however I keep getting emails saying I owe feesI have called and numerous people tell me they will zero out the balance given the situation, however it still is not resolved

January 27, I am writing in regards to your January 17, inquiry concerning *** *** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with *** *** on January 27,
via written correspondenceHowever, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact *** *** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** *** between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter

April 27,
I am writing in regards to your April 21, follow up inquiry concerning Mr*** ***The inquiry was referred to me for additional review and response
We have addressed this matter directly with Mr*** via written correspondence mailed on April 28, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr*** directly
Please contact the Executive Correspondence department Toll-free at *** *** *** ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely,
*** *** *** ***

May 23,
I am writing in regards to your May 11, inquiry concerning Ms*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Ms*** via written
correspondence mailed on May 24, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Ms*** directly
Please contact the Executive Correspondence department Toll-free at (8*** *** *** *** between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely,
*** *** *** ***

August 6,
I am writing in regards to your July 29, inquiry concerning Ms*** ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention
We have addressed this matter directly with Ms*** via written
correspondence mailed on August 6, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Ms*** directly
Please contact the Executive Correspondence department Toll-free at (*** *** *** ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter
Sincerely,
*** *** *** ***

This company has not follow up with the Servicemembers Civil Relief ActIt took them years to finally enroll me and still investigation the back pay I should of gotI was charged 29.99% and finally reduced to %The company only called me one time to keep me updated about the back when they finally enrolled me into the SCRA late

I pay everything onlineI am working on paying this card off because of fees and customer service and do not have the card and have not received a statementI went to pay and they make you have them text or email you a code before you even get to use your passwordIt had not been an issue until last month I put in the code and it said incorrect then I did it again because was sure it was the same thingI tried resending and putting that one in and they locked my accountWhenever I called they were closed and they also dinged me on my credit because I missed a payment because they purposely locked me out of my accountI finally called today and spoke with two peopleThey said they had to send it to the web people and they were the only ones that could unlock account but I could pay but it would be a fee which is ridiculous *** the floor supervisor refused to at least wave the phone feeI don't see how that can be legalIs it? She was awful

I applied for a credit card from Applied Bank, shortly receiving the card I became unhappy with the level of customer service and with the exorbitant feesI contacted customer service and requested that they close my account immediatelyAt the time of my request the card balance was $ The customer service agent failed to close the account in a timely manner and the account continued to accrue fees until the account was eventually sent to collectionsI was forced to pay an overdue balance made up entirely of feesI am respectfully requesting that Applied Bank remove this unfair derogatory mark from my credit report

I contacted Applied Bank in reference to a "Protection Plan" fee that I found on my credit card account When I contacted them I was informed that the plan had been on my account since May which I didn't authorize for that service to be on my account When I called to cancel the plan and get a full refund for the charges dating back to 2008, I was informed that I would be contacted by a representative on my request Instead I received two generic letter stating "Upon there review of my account I had been enrolled in the plan since I opened the account in and that I requested the plan" Which is untrue, so I contact them again and asked for a copy of the application showing that I had requested the protection plan, since my request I haven't received a phone call or the requested information Which lets me know that they don't have anything showing that I requested the protection plan, because I never did

I paid my balance of $IN FULL on 6/15/On 6/18/Applied Bank charged me $in interest along with the monthly feeI requested a refund of the interest and agreed to pay the monthly fee in order to CLOSE my account fullyThey refused to refund the interest stating it accrues daily despite the amount I paid off which included interest

I contacted Applied Bank to notify them the my grandmother ( the only account holder ) passed awayI called to get instructions on where to send the Death CertificateThey asked me my name and I did provide it to themI requested the account to be closedI received a letter with my name being the Account Holder and the DeceasedThey added my name as the Estate nameI am not on the account and they added meI called to file a complaintThe supervisor *** refused to transfer me to a Manager, refused a physical address to send in a complaint with tracking number, refused an email addressShe said I was not on the accountI explained the letterShe said it must be an errorI told her I want my name removed and confirmation it was removedShe said she cannot provide anythingShe said she would file the complaint on her endThis is illegalIt is not legal to add someone to an account and I want proof it is resolved immediately They listed me as the holderMade demands f