Applied Bank

April 5, I am writing in regards to your March 22, inquiry concerning Ms [redacted] ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Ms [redacted] via written correspondence mailed on April 5, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Ms [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:This is the second time complaining - we originally put a complaint in because they were busily charging us outrageous charges that we never made - if you look up online many consumers are having this problem with this bankI now get a collections notice - the bill that was $DOLLARS is now $dollars! Yep they are charging their late fees etc - this is how they make money off people by suckering them into taking their card then hiking late charges up the wazzooo - they need to be stopped - this is a scamTranslate Desired Outcome:I want these people to adjust the bill accordingly - when the correct amount is put down that is owed I will honor what needs to be paidI will not pay their bloated ridiculous charges and in addition they need to take their mark off my credit reports immediatelyThey are a scam company

December 15, I am writing in regards to your November 27, inquiry concerning Mr [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on December 15, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at ( [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted] *** Executive Correspondence

May 16, I am writing in regards to your May 9, inquiry concerning Mr [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on May 17, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at ( [redacted] between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]

I paid my credit card balance in full and cancelled my credit card on3/18/received a confirmation code I received a cancellation letter dated 4/18/since then I have received several emails for collection first for $balance I called three times to speak to a supervisor on 4/6/I spoke to [redacted] ( [redacted] ) who assured me it was an oversight and would be resolvedI am still receiving emails to PAY NOW for $now its $ Now I am receiving harassing phone calls to pay from a collection agency when I explain the account is closed they refer me back to [redacted] (applied bank)credit card ending in #

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWhat was originally offered as a settlement on the said debt that has been paid and should've of been listed as paid in full or to remove the negative itemsThe business now wants me to pay the remaining balance in full in order to follow through with the agreement Regards,

August 5, I am writing in regards to your July 28, inquiry concerning [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with [redacted] on August 5, via written correspondenceHowever, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]

March 21, [redacted] I am writing in regards to the March 20, follinquiry concerning [redacted] *** The inquiry was referred to me for additional review and response We have addressed this matter directly with [redacted] on March 21, via written correspondence However, in order to protect our customer’s confidentiality, we are unable to provide you with the details For further information, please contact [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:AM and 5:PM Eastern Time, should you have any further questions regarding this matter

May 20, I am writing in regards to your May 20, inquiry concerning [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with [redacted] on May 28, via written correspondenceHowever, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]

January 30, : I am writing in regards to your January 23, inquiry concerning Mr [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attentionWe have addressed this matter directly with Mr [redacted] via written correspondence mailed on January 31, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directlyPlease contact the Executive Correspondence department Toll-free at [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matterSincerely, [redacted]

August 30, I am writing in regards to your August 19, inquiry concerning Mr [redacted] ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on August 30, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]

March 12, I am writing in regards to your June 15, inquiry concerning Ms [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Ms [redacted] via written correspondence mailed on June 25, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Ms [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]

April 25, I am writing as a follow up to our conversation today regarding the April 16, follinquiry submitted by [redacted] As discussed, on April 15, the Bank spoke with MrCrespo and sent a letter to [redacted] addressing her concernsHowever, on April 16, [redacted] indicated to the Revdex.com that the matter was not resolved since she was waiting for information the Bank would be providing, which was included with our April letter to herIf [redacted] still has concerns after reviewing the Bank’s April response, we will address her concerns at that time Please contact me Toll-free at [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time, should you have any further questions regarding this matter Sincerely, [redacted]

June 29, I am writing in regards to your June 11, inquiry concerning Mr [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on June 30, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely,

July 28, I am writing in regards to your July 20, inquiry concerning Mr [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on July 28, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]

January 27, I am writing in regards to your January 14, inquiry concerning Dr [redacted] ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Dr [redacted] via written correspondence mailed on January 27, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Dr [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]

October 5, I am writing in regards to your September 29, inquiry concerning Mr [redacted] ***The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on October 5, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely,

July 24, I am writing in regards to your July 10, inquiry concerning Mr [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on May 3, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at ( [redacted] between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted] Executive Correspondence

I have been enrolled in autopay with this credit card / Applied Bank company for over a yearI have proven documents from my bank showing auto payments taken from my bank accountFor reasons no one can explain to me, there was no payment taken from my account in November of This company confirmed that I was enrolled in autopay and they did not know why the payment did not come outThey instead charged me a fee for no paymentI enrolled in autopay so I would not have to worry about making a paymentThey were supposed to resolve this and get back to me, but no one has I called again on 4/20/and spoke with someone name [redacted] who said she saw notes from December stating there was a case and someone was supposed to get back to me, but no one didHow can I get my money back?

April 6, I am writing in regards to your March 29, inquiry concerning Mr [redacted] The inquiry was referred to me for review and responseThank you for bringing this matter to our attention We have addressed this matter directly with Mr [redacted] via written correspondence mailed on April 7, However, in order to protect our customer’s confidentiality, we are unable to provide you with the detailsFor further information, please contact Mr [redacted] directly Please contact the Executive Correspondence department Toll-free at [redacted] ***, between the hours of 8:AM and 5:PM Eastern Time should you have any further questions regarding this matter Sincerely, [redacted]