Arizona Utility Supply & Services LLC

Hi, Our records indicate that [redacted] called on and requested the exchangeWe e-mailed her a return auth# on and she never called us after thatWe left MsThompson a few messages to call us Sincerely,Lisa

Complaint: [redacted] I am rejecting this response because: - There was no confusion on my part - your company attempted to defraud me I was baited into buying at TV at one price on your website, and then had to call your company in order to be upsold another TV - based on a fraudulent claim that I made a mistake in ordering when I clealy did not - I want the correct TV that was sold to me - not some made up "that was the Canadian version" of the TV - I received NO letter telling me that the order was cancelled I DID NOT MISS ANYTHING - IT WAS NOT SENT! - Your company has been doing this to MANY people - there at at least a a dozen websites, including ***, that have claims EXACTLY like mine This bait and switch MUST be stopped If the Revdex.com cannot deal with this problem - I am going to the New Jersey State's Attorney for legal action.Regards, [redacted]

Hi, Our records indicate that the order has been cancelled as per [redacted] request on A full refund in the amount of $3,528.00was issued

BarryPlease accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company, was less than adequate.We have tried to reach via phone to discuss your order and make it rightPlease call Jason asap as per the message he left you[redacted] ***I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value ourcustomers and understand how important it is to offer exceptional serviceThank YouNancy M***West Park Electonicsdba Abe's of Maine

Hello [redacted] It was a pleasure speaking to you I must say sirI want to apologize to you again on what transpired yesterday with one of our sales repPlease accept my apologies on behalf of myself and Abe’s and I will say it again I’m so embarrassed for what you had to go throughAs I promised you [redacted] I will ship out an extra battery and chargerThe tracking number is [redacted] it will ship out Tomorrow with [redacted] they already picked up today I apologize but I had my shipping department get your items ready so tomorrow their won’t be any issues.I apologize once more and please if there is anything else you need anything at all, please feel free to call me my number is [redacted] or email me.Thank you so much for taking time out of your day to hear me out and giving me the opportunity to help you and our customer service.Thank YouSally

Hi, We have left [redacted] a message to call us backWe are awaiting his call

Hi, I left a voice message for [redacted] to call me at [redacted] ***I will write a more detailed response after speaking to [redacted]

***Please accept my sincere apology on behalf of our companyWe have tried to reach via phone to discuss your order and make it rightPlease call Frank asap as per the message he left you*** [redacted] *** We value our customers and understand how important it is to offer exceptional serviceWe want to work with you.Thank YouSally C***West Park Electonicsdba Abe's of Maine

[redacted] Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company, was less than adequateThe TV you ordered is not available its slightly on back-orderI regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceSince your order was cancelled, we can no longer process this orderIf you wish to reorder, please give us a call at [redacted] and we will try out best to work with you.Thank you [redacted] D***

Hello [redacted] What you ordered is what you got only thing is that we are not authorize dealersEverything else is brand new never open never use I apologize we couldn’t do business ,it looks like a manger took care of everything for you on 5/19/and he created an RMA for you and took the camera back and refunded your order on 5/24/If you ever need help in the future feel free to call me my number is [redacted] ***We really appreciate and care about our customers Thank you ***

[redacted] Please accept my sincere apology but the TV is on back-order, it states it on the websiteI wish I had it in stock so I can offer a price to you and ship it out quicklyWe are in business to make our customers happy and give them the best service we canOnce we get them available will update the websiteYou can contact me my number is [redacted] and I will get someone on the phone to help you get the USA version of the TV and give you the best price we can Thank you [redacted] D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

HI, OUR RECORDS INDICATE THAT THE CAMERA WAS RETURNED TO US, AND A REFUND WAS ISSUED

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although the company simply did what their website stated they would do in the first place when placing the order, and it took multiple bad reviews and Revdex.com complaint to make that happen, I do find that this resolution is satisfactory to me It would have been nice to offer some sort of compensation for all the stress, hassle, and wasted time dealing with all of this that they caused, but as long as my mother receives her new television in perfect condition (which apparently shipped out yesterday according to their e-mail notification), we are satisfied and will move on from here Regards, [redacted] ***

***Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company, was less than adequateWe do have the TV you ordered available for immediate shipmentI regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceSince the [redacted] payment was cancelled, we can no longer process this order.If you wish to reorder, please send me an email directly to [redacted] and I will contact you back to take your order personallyI would like to thank you for bringing this to our attentionIt will help us improve our operations and services .Please don't hesitate to contact me personally.Thank YouNancy M***Westpark Electronics LLCDBA Abe's of Maine [redacted]

Complaint: [redacted] I am rejecting this response because:This is not service or dealership concernThis is a scam, since I was sold a gray market product, without my knowledge Regards, [redacted] ***

Hi [redacted] As per our website Abe's of Maine is not a [redacted] authorized dealer, as such our *** products do not come with a USA warrantyOur retail version includes a one year warranty through [redacted] warranty that is good for one year parts and laborEverything we sell is brand new never use I see our customer service agent Frank was trying to reach you many times and left messages for you but you refuse to answerWe can send you a year accidental damage warranty at no charge in order to satisfy you as a customer This will cover you for year parts and labor and accidents like falls, or we can offer you $back on your [redacted] cardPlease accept my sincere apology on behalf of our company for any misunderstanding.Thank YouSally D***West Park Electronics DBA Abe's of Maine [redacted]

Hi ***As per our website Abe's of Maine is not a [redacted] authorized dealer, as such our [redacted] products do not come with a USA warrantyOur retail version includes a one year warranty through [redacted] warranty that is good for one year parts and laborI see you did speak to our customer service agents on 9/We sent you a year accidental damage warranty at no charge in order to satisfy you as a customer This will cover you for year parts and labor and accidents like falls The Warranty # [redacted] Coverage Length: YearsCoverage Description: Camera LensesMaximum Coverage: $3,000.00Deductible: $0.00Their phone number is [redacted] The contract information was emailed to youPlease let me know if you did not receive itPlease accept my sincere apology on behalf of our company for any misunderstanding.Thank YouNancy M***West Park ElectronicsDBA Abe's of Maine [redacted]

We are sorry [redacted] did not properly read the return policy before agreeing to the terms and conditions before checking out on the websiteThe terms and conditions which were checked by [redacted] stated she had days after receipt to return the camera and a 15% restocking fee would applyYou can not check out if you do not agree to the terms and condition [redacted] contacted us nearly days after the purchase to return the cameraWe have reached out to her and have agreed to take back the camera and waive the restocking fee as a good faith effort to resolve this complaintUpon receipt back of the merchandise we will refund the order in full.Thank YouNancy M***Westpark Electronics LLCDBA Abe's Of Maine [redacted] ***

Hello *** I apologize that you were on hold for minutes we truly care about our customers your order is canceled and was refunded yesterday $An email was sent to you confirming your order was canceled and refunded Please accept my apologizesThank youSally D***