Arizona Utility Supply & Services LLC

Complaint: [redacted]
I am rejecting this response because:
Yes you would be losing quite a bit of money but again that was YOUR mistake but ill be willing to come to an agreement. I still want the camera specifically with the 18-135mm lens and the 50mm lens and with a good sized SD card and extra batteries would be nice but I don't need a flash or tripod or monopod or any of that other stuff. what can you do for me? Help me help you because I'm sure if I wanted to I could get that bundle for the price I ordered it at from you guys.
Regards,
[redacted]

HI, WE HAVE E-MAILED THE TRUCKING COMPANY TO RETURN THE TV, WE WILL REFUND THE CUSTOMER UPON THE RETURN OF THE TV.

We are sorry for the confusion you had with your order. I am showing this order was cancelled as per your request on 04.20. A cancellation email was sent. I am sorry you didn't see it.I am showing your credit card was not charged for this order. No refund is due. Please let  me know if you need...

any additional information.Thank YouNancy M[redacted]Westpark ElectronicsDBA Abe's of Maine [redacted]

Hello,  I  apologize that [redacted] felt that we were advertising false prices so we can get the order that is not true we are a great family caring company and value our customers. The reason we wanted [redacted] to give us a call and verify the order is because the billing didn't match the...

shipping address and there was a red flag on it. We contact [redacted] we verified the order and [redacted] agreed to pay $50 dollars more for the insurance on the TV and upgraded the shipping for him for free and shipped it out for him. please close the complaint. Thank You

HI, OUR RECORDS INDICATE THAT THE CAMERA  WAS RETURNED TO US, AND A REFUND WAS ISSUED.

Good morning,AM Trucking was ready to deliver the TV before Christmas, and we offered to waive the insurance fees. Not sure if TV can be delivered before Christmas at this time, but we are still offering to waive the insurance fees and deliver this brand new, LG TV.We did read the e-mail that was sent on December 14th, but want to extend our offer. Please advise.Happy Holidays.

Hi, We have left [redacted] a message to call us back. We are awaiting his call.

Complaint: [redacted]
I am rejecting this response because:This is not service or dealership concern. This is a scam, since I was sold a gray market product, without my knowledge. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:No formal cancellation of the order was sent referencing order numbers, products, or dollar amounts. 
Regards,
[redacted]

[redacted]Please accept my sincere apology on behalf of our company. We have tried to reach via phone to discuss your order and make it right. Please call Frank asap as per the message he left you. [redacted] We value our customers and understand how important it is to offer exceptional service. We want to work with you.Thank YouSally C[redacted]West Park Electonicsdba Abe's of Maine

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the company simply did what their website stated they would do in the first place when placing the order, and it took multiple bad reviews and Revdex.com complaint to make that happen, I do find that this resolution is satisfactory to me.
It would have been nice to offer some sort of compensation for all the stress, hassle, and wasted time dealing with all of this that they caused, but as long as my mother receives her new television in perfect condition (which apparently shipped out yesterday according to their e-mail notification), we are satisfied and will move on from here.
Regards,
[redacted]

BarryPlease accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our company, was less than adequate.We have tried to reach via phone to discuss your order and make it right. Please call Jason asap as per the message he left you.[redacted]I...

regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value ourcustomers and understand how important it is to offer exceptional service. Thank YouNancy M[redacted]West Park Electonicsdba Abe's of Maine

Hello [redacted]    I apologize that you were on hold for 40 minutes we truly care about our customers your order is canceled and was refunded yesterday $705. An email was sent to you confirming your order was canceled and refunded....

Please accept my apologizes. Thank youSally D[redacted]

[redacted] Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our company, was less than adequate. The TV you ordered is not available its slightly on back-order. I regret that we provided you with bad service and a poor customer...

experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Since your order was cancelled, we can no longer process this order. If you wish to reorder, please give us a call at [redacted] and we will try out best to work with you.Thank you [redacted]

Please contact Joe at [redacted] Ext:[redacted]

Complaint: [redacted]
I am rejecting this response because:The sales person who sold me this lens told me I was paying for the more expensive of the 2 versions of this lens on your site so I could get a US version and that is not what I received. I was given the extended warranty, but that is not what I want. The wareanty service, [redacted], has consistently poor reviews and lots of Revdex.com complaints, which makes me hesitant to use them.
Regards,
[redacted]

Hello [redacted]It was a pleasure speaking to you I must say sir. I want to apologize to you again on what transpired yesterday with one of our sales rep. Please accept my apologies on behalf of myself and Abe’s and I will say it again I’m so embarrassed for what you had to go through. As I promised...

you [redacted] I will ship out an extra battery and charger. The tracking number is [redacted] it will ship out Tomorrow with [redacted] they already picked up today I apologize but I had my shipping department get your items ready so tomorrow their won’t be any issues.I apologize once more and please if there is anything else you need anything at all, please feel free to call me my number is [redacted] or email me.Thank you so much for taking time out of your day to hear me out and giving me the opportunity to help you and our customer service.Thank YouSally

Hi [redacted]I see that you spoke to Morris and this order shipped on 5/4 via [redacted] tracking number [redacted] I am showing it will be delivered on 5/7Please let me know if you need anything else. Thank you for your orderNancy M[redacted]Westpark ElectronicsDBA Abe's Of Maine[redacted]

Hi, Our records indicate that the package was shipped early Friday morning. The customer ordered overnight delivery and we did deliver in time.  The tracking number shows a first scan of the package at 1:57pm. That does not indicate the pick up time from our warehouse.  The package...

should not have been opened, as everything we ship is brand new, factory sealed.The customer returned the package and a full refund has been issued to his credit card. We did everything we needed to in order to fill this order accordingly.

Hi [redacted] As per our website Abe's of Maine is not a [redacted] authorized dealer, as such our [redacted] products do not come with a USA warranty. Our retail version includes a one year warranty through [redacted] warranty that is good for one year parts and labor. Everything we sell is brand...

new never use.  I see our customer service agent Frank was trying to reach you many times and left messages for you but you refuse to answer. We can send you a 3 year accidental damage warranty at no charge in order to satisfy you as a customer.  This will cover you for 3 year parts and labor and accidents like falls, or we can offer you $200 back on your [redacted] card. Please accept my sincere apology on behalf of our company for any misunderstanding.Thank YouSally D[redacted]West Park Electronics DBA Abe's of Maine[redacted]