Arizona Utility Supply & Services LLC

Hello [redacted]     On 5/16/16 looks like a manger contacted you and resolved the issue a refund was done for $60 and let you keep the items.  Thank you    [redacted]

Hi, Our records indicate that the order has been cancelled as per [redacted] request on 04.07.17.  A full refund in the amount of $3,528.00was issued.

Hi,I spoke to [redacted], explained to him that the package was already shipped when he called to cancel the order. The [redacted] scanning showing 4:35 pm was not at our location, it was already at a hub in Keasbey, NJ.  Our records indicate that we had contacted [redacted] the day customer...

cancelled although it was shipped, and requested to have the package returned to us. We also have notes to issue a full refund upon the return of the package.   [redacted] stated that the package was delivered to him and he returned to us via [redacted] using tracking # [redacted] Tracking the package today, it has not been returned to us as of yet.We will issue a refund as soon as the package is returned. [redacted] has stated that he is satisfied at this time.

Hi, Our records indicate that we have left several voice messages for [redacted] several times, before we received this complaint. We shipped [redacted] the accessories she ordered, and wanted to speak to her and see if we can provide her with further assistance. She is more than welcome to...

conatct us at [redacted]

Hi, Our records indicate that [redacted] called on 03.07.18 and requested the exchange. We e-mailed her a return auth. # on 03.09.18 and she never called us after that. We left Ms. Thompson a few messages to call us.  Sincerely,Lisa

I just received an email from Abe's of Maine (Ted P[redacted]) confirming that the order was cancelled. I wish to close this complaint. Thanks for your understanding and support.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

find that this resolution is satisfactory to me.
Regards,
[redacted] I just received an email from Abe's of Maine (Ted Patterson) confirming that the order was cancelled. I wish to close this complaint. Thanks for your understanding and support.I just received an email from Abe's of Maine (Ted Patterson) confirming that the order was cancelled. I wish to close this complaint. Thanks for your understanding and support.

[redacted]Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our company, was less than adequate. We do have the TV you ordered available for immediate shipment. I regret that we provided you with bad service and a poor customer experience—it...

is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Since the [redacted] payment was cancelled, we can no longer process this order.If you wish to reorder, please send me an email directly to [redacted] and I will contact you back to take your order personally. I would like to thank you for bringing this to our attention. It will help us improve our operations and services .Please don't hesitate to contact me personally.Thank YouNancy M[redacted]Westpark Electronics LLCDBA Abe's of Maine[redacted]

Hi, As per my conversation with [redacted] we will refund $200.00 as a courtesy. Refund will be issued today, and we will e-mail refund confirmation.

Complaint: [redacted]
I am rejecting this response because:  Once again the Abe's of Maine agent offer was disingenuous because it leaves out pertinent FACTS.   I responded to an "URGENT" call following placing my order for a TV that was offered at 2,999:Yes (that $2,999) one is a store warranty its limited 30 days , And one (I am offering) is a US manufacture warranty , I can do (US) one everywhere  is 3499 plus tax, I can to do it for 3399 since your a repeat customer no tax, freemount, free upgrade to white glove, Let me know.I declined and asked Abe's of Maine not to contact me at that time.  Two days later I received a call from the "customer service department" who now wanted to "make it right" so he was willing to sell it for $3,299. Again, said no, I am fed up with their lies and tactics so DO NOT CONTACT ME AGAIN and HUNG UP.
Regards, 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This was a poor sales bait and switch tactic and I was impacted when attempting to sale and upgrade my camera because the imports are selling for $300 less. I was specifically misled into spending more money than necessary with the initial purchase because you're now telling me that you do not even carry the model that Ali upsold over the phone. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Abe's of Maine (dba Westpark Electronics, LLC) is not addressing the issue at hand.The issue is that they lied about the products in which I ordered and paid for. The items were to be US retail NOT grey market.It is NOT a warranty issue. It is an issue with their sales and business practices.I ordered and paid retail prices for what I was told was US retail products.  What I received were grey market items worth 40%-50% less.Please refer to the attachments I have provided as well as the communication emails which follow.
Regards,
[redacted]  ?From: [redacted]Date: October 09, 2015 12:36:54 PMTo: Frank J <[redacted]Subject: Re: cameraDue to proof of communication and record retention purposes, email is the only communication channel in which I prefer going forward. [redacted]On Oct 9, 2015, at 12:16 PM, Frank J <[redacted]> wrote:
[redacted]I am reaching out to you to resolve this issue if you would call me back so that we can try to help you.Thank youFrank [redacted]From: [redacted] Sent: Friday, October 09, 2015 12:08 PMTo: Frank JSubject: Re: camera Please refer below for descriptions of attachments to this email and thoroughly examine them prior to responding back to me:“[redacted].pdf”---Photo of box camera lens came in. Serial number matches.[redacted].pdf”---Top view of box the [redacted] Camera came in. Notice it is the improper box for a Retail [redacted] camera in which I ordered. My camera should have come in a box with camera body only. Abe's shipped me a grey market D750 camera kit without the kit lens.“[redacted]3.pdf”---Bottom view of box the [redacted] Camera came in. Serial number matches the camera body I received.  It is the improper box for a Retail [redacted] camera body only which I ordered.  “Sales Slip Proof of Purchase.pdf”--- Abe's of Maine proof of purchase showing that the camera and lens in dispute were in fact supposed to be Retail items and not Grey Market items.  “Complaint Case ID #[redacted].pdf”---Revdex.com of New Jersey complaint I file providing more details.  Frank,The only US retail [redacted] item I received was the [redacted] 50mm lens.In response to your 3 (three) voicemails you’ve left me and the email in which I have included and am replying to, please consider the facts of the matter:The "issue with my camera" in which you refer to in the voice mails and email is not an end user use issue or a camera functionality problem, but a sales/business practice problem.Abe’s of Maine (dba Westpark Electronics, LLC), lied to me about the products in which I ordered and paid for (Intentional AND Defraud AND Truth and Material Misrepresentations) and used an interstate carrier [redacted] (Other Carriers) thus falling into Mail Fraud under (18USC1341).At this time, due to the severity of the issue and the penalties associated with interstate fraud, which can result in high fines, long prison sentences, and restitution; I will give Abe’s of Maine one attempt at resolving this issue.If the offer isn’t in my best interests and submitted to me by 5:00pm today (10/09/2015), then this matter will be forwarded to the New Jersey Office of the Attorney General [redacted] and other federal and state agencies as deemed appropriate. [redacted] [redacted]On Oct 09, 2015, at 11:14 AM, Frank J <[redacted]> wrote:[redacted] I have called you and left you several messages if you can call me so that we can take care of any issue you might have with your camera.  Thank youFrank Ext. [redacted]From: [redacted]Date: October 09, 2015 12:36:54 PMTo: Frank J <[redacted]Subject: Re: cameraDue to proof of communication and record retention purposes, email is the only communication channel in which I prefer going forward. [redacted]On Oct 9, 2015, at 12:16 PM, Frank J <[redacted]> wrote:
[redacted]I am reaching out to you to resolve this issue if you would call me back so that we can try to help you.Thank you[redacted]From: [redacted] Sent: Friday, October 09, 2015 12:08 PMTo: Frank JSubject: Re: camera Please refer below for descriptions of attachments to this email and thoroughly examine them prior to responding back to me:“[redacted]1.pdf”---Photo of box camera lens came in. Serial number matches.“[redacted]2.pdf”---Top view of box the [redacted] Camera came in. Notice it is the improper box for a Retail [redacted] camera in which I ordered. My camera should have come in a box with camera body only. Abe's shipped me a grey market D750 camera kit without the kit lens.“[redacted]3.pdf”---Bottom view of box the [redacted] Camera came in. Serial number matches the camera body I received.  It is the improper box for a Retail [redacted] camera body only which I ordered.  “Sales Slip Proof of Purchase.pdf”--- Abe's of Maine proof of purchase showing that the camera and lens in dispute were in fact supposed to be Retail items and not Grey Market items.  “Complaint Case ID #[redacted]pdf”---Revdex.com of New Jersey complaint I file providing more details.  Frank,The only US retail [redacted] item I received was the [redacted] 50mm lens.In response to your 3 (three) voicemails you’ve left me and the email in which I have included and am replying to, please consider the facts of the matter:The "issue with my camera" in which you refer to in the voice mails and email is not an end user use issue or a camera functionality problem, but a sales/business practice problem.Abe’s of Maine (dba Westpark Electronics, LLC), lied to me about the products in which I ordered and paid for (Intentional AND Defraud AND Truth and Material Misrepresentations) and used an interstate carrier [redacted] (Other Carriers) thus falling into Mail Fraud under (18USC1341).At this time, due to the severity of the issue and the penalties associated with interstate fraud, which can result in high fines, long prison sentences, and restitution; I will give Abe’s of Maine one attempt at resolving this issue.If the offer isn’t in my best interests and submitted to me by 5:00pm today (10/09/2015), then this matter will be forwarded to the New Jersey Office of the Attorney General [redacted] and other federal and state agencies as deemed appropriate. [redacted] [redacted]On Oct 09, 2015, at 11:14 AM, Frank J <[redacted]> wrote:[redacted] I have called you and left you several messages if you can call me so that we can take care of any issue you might have with your camera.  Thank youFrank [redacted]m

Hi, Our records indicate that [redacted] contacted us 10.09.17, we reached out to the warranty company and then e-mailed [redacted] our address on 10.24.17.On 11.02.17 we contacted [redacted] to see if he sent the camera to us, he advised that he is away and a friend will ship the camera to...

us. On 11.22.17 when we received the camera, we sent it out for reapir. We are attempting to resolve this issue for [redacted] We left him a voice message and will call him back once we have updated information regarding the repair.

Hi, The customer did call to cancel, but the package was already shipped. If it had not shipped, we would have cancelled  and refunded it that day.  We have no reason to ship an item and then pay return shipping if we know that a customer wants the order cancelled.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Abes of Maine went above and beyond to help me out with the case, it is now resolved and I am very pleased with them and all that they did.
Regards,
[redacted]

Dear [redacted]    I think there was a misunderstanding between you and ted, we've been using [redacted] for so many years and they have never installed any TV or even put it on a stand. White glove delivery means it goes on a private truck, they call you before hand...

to schedule an appointment, they bring it in to your home they take the lid of and plug it and make sure it turns on and no crack to the screen and if there is a crack they will pack it up and bring it back with them. You dont have to wait for the claim to be approved you get a replacement sent out that day or the following day. That's $200 you paid wasn't just for the white glove, white glove was for $49.99 and insurance on the TV cost $150 and ted gave you an excellent price its usually much more. I contacted you and left you a message to see what I could do for you never got a call back. I will go ahead and refund you $50. We are not here to misled intentionally we care very much about our customers and we are here to for them.  Thank you [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, Our records indicate that the order has been cancelled as per [redacted] request, and a full refund in the amount of $1,399.00  was issued on 04.10.17.I offered [redacted] the camera for $100.00 less as per his request on the original complaint, but he is no longer interested in the...

purchase. We apologize for any inconvenience [redacted] has experienced.

Hello [redacted]   What you ordered is what you got only thing is that we are not authorize dealers. Everything else is brand new never open never use I apologize we couldn’t do business ,it looks like a manger took care of everything for you on 5/19/16 and he created an RMA for you and took the...

camera back and refunded your order on 5/24/16. If you ever need help in the future feel free to call me my number is [redacted]. We really appreciate and care about our customers.   Thank you [redacted]

Hello [redacted] ,    i apologize but I cant honor that price we are losing way to much money it was a mistake and again I apologize for that I wish you can understand, the best I could do is the $25 of the camera or you can use it for you next purchase.  Thank you

Complaint: [redacted]
I am rejecting this response because: This company continues to lie and avoid contacting me via my requests to do so in writing.  In addition they continue to call me during hours when I am at work and unable to take their calls.  I have advised multiple times that I want a written record of our discussions, but they refuse to ever answer my written requests.  Their records show that they contacted me multiple times before the order was shipped - this is correct, but it was ONLY to badger me into buying more items and to not actually ship me those items!  So their account is as usual, a blatant lie.  When I filed multiple complaints via their website they again refused to answer me in writing as I requested.  In addition, they have NOT shipped the accessories that were missing from my original order even though in their response to Revdex.com they have stated they did - yet another blatant lie!  I checked my account this AM to verify there have been no additional shipments to me.  This issue has absolutely not been resolved to my satisfaction.
Regards,
 [redacted]