Arizona Utility Supply & Services LLC

Complaint: [redacted] I am rejecting this response because: This was a poor sales bait and switch tactic and I was impacted when attempting to sale and upgrade my camera because the imports are selling for $lessI was specifically misled into spending more money than necessary with the initial purchase because you're now telling me that you do not even carry the model that Ali upsold over the phone Regards, [redacted] ***

Hi, Our records indicate that the package was shipped early Friday morningThe customer ordered overnight delivery and we did deliver in time The tracking number shows a first scan of the package at 1:57pmThat does not indicate the pick up time from our warehouse The package should not have been opened, as everything we ship is brand new, factory sealed.The customer returned the package and a full refund has been issued to his credit cardWe did everything we needed to in order to fill this order accordingly

Hello [redacted] On 5/16/looks like a manger contacted you and resolved the issue a refund was done for $and let you keep the items Thank you ***

Please contact Joe at [redacted] Ext:***

Complaint: [redacted] I am rejecting this response because:The sales person who sold me this lens told me I was paying for the more expensive of the versions of this lens on your site so I could get a US version and that is not what I receivedI was given the extended warranty, but that is not what I wantThe wareanty service, ***, has consistently poor reviews and lots of Revdex.com complaints, which makes me hesitant to use them Regards, [redacted]

Good morning,AM Trucking was ready to deliver the TV before Christmas, and we offered to waive the insurance feesNot sure if TV can be delivered before Christmas at this time, but we are still offering to waive the insurance fees and deliver this brand new, LG TV.We did read the e-mail that was sent on December 14th, but want to extend our offerPlease advise.Happy Holidays

Hi, I left [redacted] a couple of messages, I will work with him as soon as we speak

I just received an email from Abe's of Maine (Ted P [redacted] ) confirming that the order was cancelledI wish to close this complaintThanks for your understanding and support Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] I just received an email from Abe's of Maine (Ted Patterson) confirming that the order was cancelledI wish to close this complaintThanks for your understanding and support.I just received an email from Abe's of Maine (Ted Patterson) confirming that the order was cancelledI wish to close this complaintThanks for your understanding and support

Complaint: [redacted] I am rejecting this response because:No formal cancellation of the order was sent referencing order numbers, products, or dollar amounts. Regards, [redacted]

Hi, Our records indicate that the order has been cancelled as per [redacted] request, and a full refund in the amount of $1, was issued on 04.10.17.I offered [redacted] the camera for $less as per his request on the original complaint, but he is no longer interested in the purchaseWe apologize for any inconvenience [redacted] has experienced

Dear *** We carry a variety of brand name products, some of which we are an Authorized Dealer for and some of which we are not an Authorized Dealer. We never stated that the *** Dis a USA model and that *** will service it for you for one yearWe do sell and extended
warranty that customer can purchase and the warranty company will service the camera for you. I apologize but there is nothing we can do at this point the order is over a year old and we cant take the item back or refund you the difference. Thank you Sally

I apologize Mr *** but this order was purchased on 5/2/no refund will be issued at this point it passed out day return policyWe are not *** authorize dealersIf you need help getting it serviced in the future please give us a call at 1-*** *** you can speak to Joe or Tony.Thank you Sally D

Hi, As per the customer's request, we called to advise him that we rerouted the package back to our warehouse so that the customer will not have to go through the trouble of returning the package Once the customer explained his experience with the salesman, we agreed to price match
the camera at $and refund the difference to the customer's credit card. That is completeI explained to the customer that we will have to wait for the package to be returned to us before we can reship to him as *** will not intercept the package for the second time The customer had agreed to waitOur records indicate that we received the package back here, and rerouted it back to the customer. The *** tracking number is *** The package is scheduled to be delivered today. Thank you,Lisa B***

HI, OUR RECORDS INDICATE THAT THE ORDER WAS CANCELLED, WE NEVER CHARGED *** ***

Hello ***, It was a pleasure in speaking to you a short while ago I must say sir.I want to apologize to you and your mom again on what transpired with one of our sales rep.Please accept my apologies on behalf of myself and Abe’s and I will say it again I’m so embarrassed
for what you guys had to go through.As Abe's of Maine promised you Joshua they billed the credit card ending in *** the amount of $and was shipped out for you yesterday ***.The TV is brand new never been opened by any one or shipped to anyoneWe upgraded the shipping for you guys to *** private truck and white glove deliveryOnce the television is in the Ohio area the trucking company will be calling your mom to set her up for an appointment for delivery.They will then bring the TV inside the house, open it for her, plug it in and turn it onShe will then inspect it to make sure the screen is not cracked.If god forbid the screen happens to be cracked then that’s something where we would like you guys to refuse shipment.Drivers will then pack the TV up and bring it back to usYou guys should not be worried since you are fully insured.At that point we will ship out a replacement for you at no additional cost or you can choose to ask for a full refund from us. I apologize once more and please if there is anything else you need anything at all, please feel free to call me or email me.Thank you so much for taking time out of your day to hear Jason out and giving him the opportunity to help you and our customer service. Please close the claim. Thank you *** ***

Complaint: ***
I am rejecting this response because:
I indicated in my complaint that I was not chargedThe problem is not that I was charged an incorrect amountMy complaint is that I decided to
purchase a camera based on the price advertised on the websiteAfter calling the company when my order did not ship for a week, I was told the camera I ordered would actually cost me $more than the advertised price
Regards,
*** ***

Dear *** ***I am sorry for the trouble you had with your orderI am showing this order was cancelled on the day your requested it to be cancelThis order was never charged and the cancellation was confirmed via emial.Please let me know if you need any further assistance.Thank
YouNancy M***West Park Electronicsdba Abe's of Maine*** *** *** *** ***
***

Dear *** ***, Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with our company was less than adequateWe are not *** authorize dealers maybe that why they will not service it for youWe value our customers and understand how important it
is to offer exceptional serviceIf you need service or any help please give us a call at 1-*** *** you can speak to Joe or Tony Thank youSally D

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***

Complaint: ***
I am rejecting this response because:I tried to cancel it onnhalf hour after ordeing itThe merchant wouldnt let meThen I get a box with a used camera and no paperwork or warranty as any new camera would haveThey have since refunded my order after nearly a month! So I reject them becayse they could have done better to serve me the customerTerrible business and I hope the Revdex.com can do something about it
Regards,
*** ***