Arizona Utility Supply & Services LLC

Hi, Our records indicate that the TV shipped on and *** *** first contacted us regarding the total charged on He was offered a $refund as a courtesy, and acceptedRefund was issued.When *** *** called for eta, we contacted ** *** and replied
immediately with delivery dateThe TV was delivered on I tried to call a couple of times, but was on hold for more than minutesI left *** *** a message today, if we may be of further assistance, *** *** may contact us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear [redacted]    We contacted [redacted] this morning, we went ahead and emailed her a [redacted] return label we will take back the Tamron lens and refund her order in full.    Thank you [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: - There was no confusion on my part - your company attempted to defraud me.  I was baited into buying at TV at one price on your website, and then had to call your company in order to be upsold another TV - based on a  fraudulent claim that I made a mistake in ordering when I clealy did not.   - I want the correct TV that was sold to me - not some made up "that was the Canadian version" of the TV - I received NO letter telling me that the order was cancelled.  I DID NOT MISS ANYTHING  - IT WAS NOT SENT! - Your company has been doing this to MANY people - there at at least a a dozen websites, including [redacted], that have claims EXACTLY like mine.  This bait and switch MUST be stopped.  If the Revdex.com cannot deal with this problem - I am going to the New Jersey State's Attorney for legal action.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.
Regards,
[redacted]

[redacted] Please accept my sincere apology but the TV is on back-order, it states it on the website. I wish I had it in stock so I can offer a price to you and ship it out quickly. We are in business to make our customers happy and give them the best service we can. Once we get them available will update the website. You can contact me my number is [redacted] and I will get someone on the phone to help you get the USA version of the TV and give you the best price we can.   Thank you  [redacted] D[redacted]

Hi, I left [redacted] a couple of messages, I will work with him as soon as we speak.

Hi, I left a voice message for [redacted] to call me at [redacted]I will write a more detailed response after speaking to [redacted]

Hello [redacted],We were never contacted or emailed about this order. I just looked into it and spoke to my customer service manger and my warehouse manger and nobody knows anything about this order. We never got pictures or a phone call.Customer ordered 20 ** microwave we shipped out 17 of them with...

a private trucking company called [redacted] where he brings the ** microwaves inside for the driver and the customer to inspects them and then ask the customer to sign for it, if all is good.Customer called a few days later and asked about the other 3 ** microwave we told him we shipped it out with [redacted] and he was provided with 3 [redacted] tracking number and they were delivered on Wednesday,  06/29/2016 at 12:59 P.M. and signed by [redacted].Customer was very happy and never heard from him again. I just tried to call the customer and got his voice mail.  Thank YouSally D

Complaint: [redacted]
I am rejecting this response because:
I understand it was a mistake that you priced it wrong but I still want the product and I ordered it at the listed price of $680.99 and you have to honor that. I ordered it and got a confirmation email I was expecting to get this bundle and I still want it.
Regards,
[redacted]

We are sorry [redacted] did not properly read the return policy before agreeing to the terms and conditions before checking out on the website. The terms and conditions which were checked by [redacted] stated she had 7 days after receipt to return the camera and a 15% restocking fee would...

apply. You can not check out if you do not agree to the terms and condition. [redacted] contacted us nearly 30 days after the purchase to return the camera. We have reached out to her and have agreed to take back the camera and waive the restocking fee as a good faith effort to resolve this complaint. Upon receipt back of the merchandise we will refund the order in full.Thank YouNancy M[redacted]Westpark Electronics LLCDBA Abe's Of Maine[redacted]

***Please accept my sincere apology on behalf of our company. We value our customers and understand how important it is to offer exceptional service and that's what we did today Jason S*** gave *** a call and cleared up any misunderstandings. Even though he didn't place his...

order with us we sent him a free upgrade tilt wall mount for the inconvenience and satisfied our customer, hope he'll shop with us again. Please close the complaint.Thank YouSally D***West Park Electonicsdba Abe's of Maine

Hi [redacted]As per our website Abe's of Maine is not a [redacted] authorized dealer, as such our [redacted] products do not come with a USA warranty. Our retail version includes a one year warranty through [redacted] warranty that is good for one year parts and labor. I see you did speak to our customer service agents on...

9/1. We sent you a 5 year accidental damage warranty at no charge in order to satisfy you as a customer.  This will cover you for 5 year parts and labor and accidents like falls.  The  Warranty # [redacted]Coverage Length: 5 YearsCoverage Description: Camera LensesMaximum Coverage: $3,000.00Deductible: $0.00Their phone number is [redacted].  The contract information was emailed to you. Please let me know if you did not receive it. Please accept my sincere apology on behalf of our company for any misunderstanding.Thank YouNancy M[redacted]West Park ElectronicsDBA Abe's of Maine[redacted]

[redacted],Please accept my sincere
apology on behalf of our company. We value our customers and
understand how important it is to offer exceptional service.  It was a mistake that was done on our end with the price and that why we had to cancel the order. We cant sell the camera below our cost...

price i apologize. We will offer you a $25 gift card towardsyour next purchase for the inconvenience when placing the order please reference [redacted], to receive the your gift card. Please close the complaint.Thank You[redacted]

[redacted] ,      We can make you a special kit please contact Joe at [redacted] Ext:[redacted] He can help you with your order.Thank You

Complaint: [redacted]
I am rejecting this response because: I never received any email confirmation of the lower price and I found the product at a much lower price and tried to contact the company. They never returned my calls or emails, and I decided the refuse delivery from [redacted], which I did. The product was returned to Abe's of Maine, and they received it on 11-25. I have called the company several more times and I get no answer. They have still not credited my credit card, and the original balance of $1079.00 is still showing. That amount is now in dispute with my bank.
Regards,
[redacted]

Hi, I spoke to [redacted], he accepted a $50.00 refund. The refund will be issued within the next 24 business hours.[redacted] will receive an e-mail confirmation for the refund.

Complaint: [redacted]
I am rejecting this response because:
While I was able to get my money back, the response does not...

contain any admission of the business practice at the center of this complaint. Based on my experience and many others who have complained online, the business does routinely engage in the practice of advertising prices and then not honoring the order by telling the customer they purchased the wrong, more inferior, model to what they expected and that only more money can fix that. The scam is there is not a more inferior model under the same model number.  The customer is lied to with the intent to fraudulently gain hundreds more dollars than what was advertised. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I appreciate your response, but all of my interactions with your company outside of these text responses have demonstrated that your company does not care at all about it's customers or following through on website advertising.  I have chosen to go with a different vendor for my purchase.  In all of my phone interactions with your company, I have been treated very poorly, not listened to, and put on hold without any notice or warning.  I do not expect, nor deserve, to be insulted when inquiring about the price and details of a product listed on your website.  As a note, it would be extremely easy for me to make a recording of my phone interactions with your company and/or provide transcripts publicly to share the quality of your customer service.At the very least, I strongly recommend you reconsider your representative training and customer treatment if you value quality and customer service as you say you do.  I also would like to point out that your website still lists a price, and shows the TV as "available", without any disclosure of whether or not the TV is the US version.  At best, this is misleading to anyone interested in making a purchase.  Your companies choice to not say what country the TV is made for is highly suspect and extremely misleading to customers.  I have never run across any sales website that lists items that a customer can buy without disclosing what the customer is purchasing until AFTER the order has been completed - especially when your representatives themselves disagree with what product you are selling, and whether or not the listed price is relevant.I have no interest in supporting your business and sincerely hope that any potential future customers are aware of your poor customer service and highly misleading advertising.
Regards,
[redacted]