Arizona Utility Supply & Services LLC

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I agree that Lisa from Abes of Maine has called and left messages yet when I call the number/extention given ** *** *** *** ext *** and
also ext ***) I cannot get a human on the phone so I am left to leave a messageI will hope to be here if Lisa calls again but it would be nice if she could either provide a direct line or tell me when she can return the call so I can be available
Regards,
*** ***

Complaint: ***
I am rejecting this response because:it misrepresents my position in this interaction with the businessI made it clear to that company in an email I sent last week to their sales team, on the 14th December, that I would not be doing ANY business with them, and that I would not be accepting ANY delivery from themWhy is that that today, five days later, (19th December 2017) they expect I still want they delivery? Here is the content of my email to them below:***From: *** ** *** ***Date: December 14, at 12:37:PM PSTTo: ***Subject: Cancelling Order: ***Hello, This is *** *** This will be my final correspondence with youI am writing to confirm the cancellation of my order with you after the fraudulent additional charge to my credit card on (Monday 11th December)The original order has been modified against my wishes to include unwanted and I requested “white gloves delivery” and unwanted shipping insuranceI have informed my credit card company about the fraudulent order, that I will not accept delivery from Abes of Maine of any products and that they should treat all charges by that company as fraudulent and unauthorizedI have also filed a complaint with the Revdex.com about the overcharging by your company and misrepresentation of goods and servicesI repeat I will not be accepting any delivery of goods nor charges from your company at this time or in the future.Thanks,***

Unfortunately, during the holiday season there were a lot of products that were showing available on our site but over sold because of the sales increase on black Friday/ Cyber MondayI apologize for the inconvenience and now that the product is available we can most certainly honor that price and
productAgain, we apologize that we were not able to provide you with great service and hope we can make up for that nowwe can even offer the TV at a discounted price from what you originally bought it forWe have been in business for over years and the most important thing for our company is customer retention and satisfactionPlease do not worry about missing out on price discounts for holidays as tv prices has actually dropped even lower since then

Hi, An RMA #was e-mailed to *** ***A refund will be issued upon the return of the camera, which must be in new condition

Hi, I have attempted to reach *** *** by leaving voice messages at *** *** ***He has not returned my callsThe TV shipped via AM Trucking and they are ready to deliver. We can waive the insurance fees if *** *** would like the TV stillAM Trucking is holding on to the TV until we
hear back from ** ***

Complaint: ***
I am rejecting this response because:How much off can you give me? Because I want more than that 25$ because like I said in sure I could get the bundle that I ordered for the price I ordered it at from youI'm saving you from losing a lot of money, help me save money.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The salesman that followed up and had me pay more for the purchase specifically told me I would be getting a US Model specificallyHe stated that it was better than the import because of the warranty and upsold the imported model.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The company offered a discount on the items I purchased through their websiteAdditionally, they say they will review their website to ensure it accurately represents the products and pricing for those productsI am hopeful they will also review their business practices to prevent further misrepresentations and hold true to the Abe's of Maine Promise "...to provide the same personalized touch that we've provided in Maine more than years agoEvery customer will be served with personal and individualized attention and with as much sincerity as when we lived next door to them in Maine."
Regards,
*** ***

We are rejecting this response.Abe's of Maine was contacted by the customer after six months of using the merchandiseHad we have been contacted within a more reasonable time period we would have been able to take it back. After more than six months of use we are unable toWe have made every effort to satisfy the customerWe provided a five year warranty that provides for accidental damage.*** has very good rating, please check reseller ratingsWe have been doing business with them for many year with out any issuesIf you should need service you can contact me directly and I will set up the service directly with ***.Thank YouNancy M***West Park Electronicsdba Abe's of Maine***

Complaint: ***
I am rejecting this response because:
Abe's of Maine was sent an email with pictures of the concealed damageThey even sent an initial response but no resolutionThe email is clearly attached in the original complaint along with the pictures and again hereLet me know if more information is needed
Regards,
*** ***

Sir, Again I apologize but maybe you misunderstood, lets say he did tell you hes sending you a USA model *** still wont honor the warranty because we are not authorize dealersThere is nothing we can do at this point the order is over a year old and we cant take the item back or refund you the difference. Thank you

We have reached out to *** *** via phone and email regarding his orderOn our customer service agent reached out to *** *** to discuss his order and to see if he still wanted his order.He hung up on our agent, we followed up with an email but have not heard backThis order is
available for immediate delivery. We can ship right away once *** *** confirms he wants the order.We look forward to hearing back from *** *** and shipping out his order right away.Thank YouNancy M***Westpark ElectronicsDBA Abe's of Maine*** *** *** *** ***

Complaint: ***
I am rejecting this response because:
Information in response is not accurate, contrary information provided by sales representative.I continue to be surprised by the poor quality of customer service from your company. Upon receiving your response, I called the number provided and spoke to a representative who verified that you do not have the product in stock, but indicated that you do indeed carry the USA version of the television, and that I would be able to get the same price as I was quoted on my original order back in January if I were to order the television when you receive more stock in February. When I asked for clarification about the previous information I had received, that "there is no way I would be able to find the TV for that low a price", and that is why it was the European model that was being sold to me, I was passed on to a manager.The manager (who did not provide his name), told me that there is no price for either version of the television until you have them in stock, "of course" there will be different prices for the European and US versions, and convirmed that there is no way to tell which version I am buying from the website. He offered that if I would like to attempt an order again in February, when there is more stock, he would be able to provide me with a price.The website continues to display the same information as it did earlier in the month, for the same price, despite not having it in stock and not knowing what price I might pay if I were to "Add to Cart" and purchase the product from your website. I was told that the website is "being updated", yet I am able to add the item to the cart and complete a checkout for a new order for this product for the advertised price
Regards,
*** ***

Dear *** We contacted ** *** and resolved the issueThe Customer agreed to a year warranty and $refund back to his credit card. Thank you

Hi, Our records indicate that *** *** was issued a return authorization number, and we issued a full refund to his credit card upon the return of the package on 07/12/

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi, I spoke to *** *** and we settled with a discountRefund will be issued within the next business hours, and customer will receive an e-mail confirmation

Dear *** *** *** I am sorry for the trouble you are having with your orderFrank in customer service has tried to reach out to you, he left you a voice mail on and followed up via emailWe have your order ready to ship and we just need confirmation that you still want this orderYou
can email me directly and confirm you want us to ship your orderI will follow up with the delivery arrangement and upgrade your order to white glove delivery.Thank YouNancy M***Westpark Electronicsdba Abe's of Maine*** *** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***