Arizona's Dukes of Air

Good morning,Here are some facts:We bought house in November 2016.Start using A/C in April maybe and before... July , regular tune up done..actually he just checked everything and told everything is just a prefect(Attached is the invoice and the report)July 21, the leak started that causes all I already went trough on my first email..it was just enough time for pan to fill up with the waterI spoke with multiple a/c specialists and all of them told me that dukes of air should get this resolved .We do have two home inspections reports from July and November neither one indicating that anything was wrong with the installation system .( I can send that as well)The Dukes of Air Report is also not suggesting anything wrong..the reason I called them its to check everything so I don't have those kind of problems or any there problems especially in this time of the year.And we never had any issues with this specific problem as I said we used A/C from April and this happened in July.Also I never said I will call attorney....but she did said how do you think we will make money?I attached some photos of the damaged pan and the ceilingBy the way the ceiling need to be sand it first and than paint it by the professional cause the all walls have something on it's not just as a regular wall that anyone can paint we need to hire a professionals to do that which will cost a money.Please let me know if you need any other supportive documents or photos cause I couldn't attach more than attachments. Also please advise is it anything else I can do.Thank YouMaya M***

Chris was on time, polite, courteous and very thoroughHe answered all of my questions and provided additional information re: company services and optionsI will always call Dukes of Air for all of my home AC needs

Tarr came over and fixed my AC unit that was blowing out lukewarm airHe had it done in no time and gave excellent customer service

I moved to Mesa AZ in and used AZ Dukes of Air the last years Their staff are professional and they definitely know AC and Heating systems I will continue to use them for my winter and summer tune ups in the future

First time using Dukes of Air, great service, prompt professional techWould highly recommend them, and will continue using them

Patrick spoke with me for the first time ever and helped me above and beyond over the phone! Never once tried to pressure me in any way....just helped meBrenda

My experience with Dukes of Air for the installation of a new HVAC system was flawlessManny, Beto, and Freddy were the installers for the furnace and AC unitsThey were careful when bringing items in and out of my house: They were also efficient and thorough throughout the installationI am satisfied with their completed work and would easily recommend Dukes of Air to othersRob from Dukes of Air even came out a week later to inspect the work and make certain that all was in good order - what a smart follstrategy! Thank you for your service Dukes of Air

From the operator who to my call this morningTo the tech who came out early to fix my ac unit was beyond polite and helpfulHe was understanding that it may take me a few to head home early since he was earlyHe was also nice enough to wait outside until I let the dog out to pee before he started on the unitWasn't here more then 10mins and already knew what happened and fixed it in matter of mins

Very prompt & knowledge

Arizona Dukes of Air is a company that I trust and who always does a great job Their technicians are very knowledgeable and because they aren't on commission they never try to up sell me

Excellent customer service, reasonable prices, very knowledgeable Dukes of Air replaced my old HVAC and has maintained it since - they do a great job!

Great, fast, friendly and competent service

If you want peace of mind that someone is looking out for you while performing a service for you, you have to get a team that has professionals like Luis, Freddie, Danny, Manny, and Beto of AZ Dukes of AirI have never been more satisfied with the quality of work than today when these guys installed a complete HVAC system to replace a 24-year-old furnace and a 12-year-old condenser
Robert B***, from AZ Dukes of Air, came to do the assessment and provide a quote on 8/11/He took his time to check and verify everything that would be needed and asked us for any additional needs that we may haveWe discussed adding another register in the kitchen and checked the issues with the two rooms where were not getting enough air flowHe assured us that the issues would be fixed by manipulating the exiting ducting when installing the new systemRobert set up an appointment for installation within three business daysThank you Robert for your great manners and impeccable professionalism
On the day of the installation, as promised, I got a call from Luis at 5:am that they would be arriving at 5:30amLuis, Freddie, and Danny arrived at the promised time and they got to work right awayThe covered the entire floor area that they were going to walk on during the installation with blanketsThey carefully measured all the dimensions to make sure that the equipment would fit through while hauling it to the atticFreddie installed the condenser unit while Luis and Danny started working on the Furnace, Coil and air handler in the atticI went outside and found Freddie looking at the copper fittings from a distanceHe wanted to make sure they all look aesthetically pleasing That was impressive because one only does that when either doing work for oneself or taking great pride in the ones professionThank you Freddie for a job well done
Luis and Danny worked nonstop in the heat of the atticThey even reattached the clothes dryer exhaust pipe that they noticed was loose in the atticThank you Luis and Danny for your kindness in taking the time to answer all of our questions
Manny and Beto were working on another job elsewhereHowever, they came over to help Luis, Freddie, and DannyThat is a great example of team work where instead of taking a break, Manny and Beto came to help their team
I am really very happy with the entire hour experience with these wonderful human beings who are extremely conscientious professionals, who take great pride in what they doTheir attention to detail was meticulous
Last but not the least, I have been on a twice-a-year maintenance contract with AZ Dukes of Air since The office staff is extremely courteous and they send reminders for the six month maintenance through emails and follow up with phone calls*** and ***, the owners, are very honest people to do business withThey care about their customers and go the extra mile to exceed their expectations Thank you AZ Dukes of Air for a job well done!

Kalem and Anthony competed my Spring "Complete Customer Care" service today As always they were fantasticThey take great pride and care in their work Arizona Dukes of Air has been wonderful I am so glad I chose them to install my new air conditioning units last year This is definitely an A+++ company I would highly recommend them to anyone

Very pleased with the excellent serviceTech was quick to diagnose and fix problemI will use them going forward

called Dukes to get a price and when they showed up tarr was professional from the start by putting booties on even though we had tile , so we proceeded to let him know what the issue was and right away he knew and went up and fixed the issue within a half hour
Tarr made sure when done to check the return's to make sure they were working perfect even staying a little linger to ensure that we didn't have any more issues
iwe are buying a new house and will make sure that if there ever arises a need to get sevice that we will call duke first as well as recomend this company to everyone and anyone that might ask
Dukes is an outstanding company for the service they do and the personal that work for them

Excellent service! Kalem was very professional and excellent at his jobResponded to our call in under an hour and had our ac running again in under hours

Excellent service They are very prompt, friendly, and thorough

After a minor scheduling mishap, Dukes of Air QUICKLY resolved the issue and still got our new AC system installed only an hour behind scheduleWhen they first came out to assess the damage they gave us two options on how we could move forward with repairsUnfortunately for us replacing the whole system was the best betThe Dukes made the best of it for us and found all the discounts/rebates and set up excellent financing for usOn the day of install, *** *** ***, ***, and *** all came out and worked quickly and professionally giving us updates along the wayWhen they were finished they did a thorough job of explaining how to use our new thermostat and went over all of our paperwork and warranty information with meThey left the work areas spotless and since they had to cut a larger access hole into the attic, they had another gentleman come out a few days later who did a quick and seamless repair as wellOverall, we are very pleased with the quality work received and would definitely recommend to family and friendsThanks AZ Dukes of Air!

Very, very pleased with both our tech, Tom, and AZ Dukes of Air One of our systems went out Sunday evening It was late and with one working system, we opted to wait until the morning to call Got hold of the Dukes of Air at 7am and a schedule window from 10am - 12n Tom called in advance and showed up a few minutes early (imagine that!)
He found the problem (faulty capacitor) and he checked our other system, which also had a flaky capacitor (not dead, but dying) I appreciated his explanation and thoroughness without being pushy
It is awesome to find an HVAC company here where techs are NOT on commission and who, after years in business, have only Revdex.com complaint filed but hundreds of 'star' reviews I suggest you read the complaint and the response The way Dukes of Air handled that was above and beyond, which is exactly how I treat our customers
I am truly delighted to find an HVAC company that is big enough to have the people and resources to support their customers yet small enough that the owners are actively involved
Bottom line, we have happy A/C systems (and Dukes of Air has a new, delighted customer)