Arrow Laser

According to our records, the UPS Tag has been sentThat said, it is not unusual for them to be lost once we move past Thanksgiving and into the Christmas SeasonWe will check with UPS and if it's been lost, issue anotherWe also did send a credit memoIf they have not received it, or someone else in their office received it, we will send another today Sincerely, T [redacted] Gen MgrTriton Imaging Systems###-###-####

Complaint: I am rejecting this response because: We do not have an account with Triton, therefore we do not have any back-up/invoices to sendWe received on box of cartridges that we promptly sent back COD/unopened Regards, S [redacted]

A [redacted] is misunderstanding what we needWe need the invoice WE SENT THEMWe have NO "HOMEPLATE STEAKHOUSE" in our systemWe DO have a Homeplate Restaurant in Taunton, MaWould this be the same? Again, we are perfrecly willing to investigage this complaint, and the complaint form from the Revdex.com clearly asks for a cr or invoice numberIf we sent you merchandise, which you claim we have, then there would be an invoice and packing slip, and or cr for you ON THAT SAME INVOICEPerhaps you could give us the MAIN PHONE NUMBER to your business and we can check our files that way.Sincerely,T [redacted] Triton Imaging Systems###-###-####

To Whom It May Concern:After researching this, and speaking to M [redacted] ***, I have found that Mr W [redacted] agreed to keep the ribbons already purchased and well past the thirdy return policy printed clearly on the invoice, and return the ribbons on the last, open invoice Mr W [redacted] asked to speak to the owner concerning the return policy, and for some reason was given Mr Vera's nameMr Vera is not the owner, but the General Manager in our overseas officeWe apologize for that error, but the person was a lower level employee who was not aware of thisWe feel that mr W [redacted] is rearanging the facts in this matter, and further, using the Better Businesks Bureau for "Leverage" The orders placed and ribbons delivered were bonafied ordersWe will still allow the last delivery to be returned and cancel out the invoiceSincerely,T [redacted] Triton Imaging Systems###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10875622, and find that this resolution is satisfactory to me, but truly believe this is a company who's business should be endedThey stated that someone here "identified the printer"The person who answered the phone told me she was only asked if the printers were workingShe was never asked what type of printers we hadI have since figured out that these are for receipt printers, not our printersHowever, these printers have no identifying marks, so there is no way for anyone who does not have access the back office (which the employee that took the call does not) to have any idea what kind of printer we had to confirm the typeAs for the rest of their response, I won't bother to respond, because it was simply garbage, and meant to make them sound like less than what they areScammers and predators Regards, [redacted] F*

To Whom It May Concern;With the merchandise on it's way back, we have credited the invoice out, and they owe nothingAs to the allagations that our reps called continually, our rep made one call, and one call onlyLooking at the list of companies that the complaintant has listed to have the Revdex.com give written notice "not to cnotqact them again" one can only assume they have us mixed up with someone else.To reiterate, the invoice has been cancelled/credited and there is no payment dueSincerely,T [redacted] Triton Imaging###-###-####

[ Complaint: I am rejecting this response because: I feel as though the response was untruthfulThis company sent us a product that isn't even for any machine we have on the premises, so I'm not sure how they could say they don't condone questionable sales tacticsEspecially since it wasn't a saleThere was no discussion of pricing, so we don't even know how much money they are expecting from usThey called and gave the impression they were from the company that handles our printers, and then said that the "product we ordered was in" and asked if it was okay to ship it outWe never once ordered from this company, and especially didn't order something for a brand of printer we have never had The company that actually DOES handle our printers don't contact usThey come out and check our ink levels and then send ink if we need at no additional chargeHowever, this company preys on speaking with someone who wouldn't know that, as they are just a front end employee, who has no authority to order itemsHow is this not questionable? And if ALL of their complaints are from this "3rd party company", and you don't condone these tactics, why do you still work with this company? If you didn't condone the tactics, you wouldn't work with the people who are using the tacticsAt this point, I would just like some sort of actual proof sent that we will not be charged for this fraudulent "sale"We are happy to send the product back, but not at our own expenseIf they send a shipping label, we will ship it back to themI truly feel this company should cease operations however, as I truly doubt that they have even ONE happy customer, let alone "THOUSANDS".This google search begs to differ about them "not using questionable tactics" - https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=tri...⇄ Regards, [redacted] F*

I have copied and pasted two conversations with both Mr W [redacted] and E [redacted] in accountng with our Customer Service RepsIt is to be noted, that anything entered into our system for all accounts CANNOT BE REMOVED OR ALTERED IN ANY WAYIt is clear that Mr W [redacted] agreed that the previous deliveries that were set up by the original buyer, could not be returned after Thirty Days (Common Business Practice) he and E [redacted] agreed to sameThere was never a "Signed Agreement" for auto shipments, but an offer made to the buyer that subsequent deliveries would carry a substantial discount, (Shown on all invoices) and that Auto Shipments make it easier on the consumer to not have to worry about running out, and they could cancel at any time.I have taken the liberty to highlight the more important parts of their conversations.01/18/11:46a - EVA - CS// BILL W [redacted] THE GM CP# 678-4***6, KEEP GETTING DEL'SWANNA KNW IF A/SYES DNT NEEDWANTS TO RET BXS AND REFUND ONLY AUTH TO RET FOR OPEN INVWILL RET LAST DEL AND DO NOT SEND ANYMOREWANTS COPY OF INV TO RETEMAIL: BW***@NALLEYCARS.COM.01/18/12:16p - EVA - CS/// E [redacted] /ACCTG DEPT, CALLING REG INV# KEEP GETTING DEL'S VWSWHO? WANTS TO RETBILL/GM OK'D TO RET JANUARY DELWANNA KNW IF OK TO RET MOREONLY AUTH TO RET FOR OPEN INVOK AND PLS NO MOREWILL DOTHANKED ME.We consider this matter closedSincerely,Ted WinterTriton Imaging Systems###-###-####

Thank you for the invoice numberPlease realize that the original complaint tells us nothing as to WHO the complaint is from, therefore we cannot look it up in our filesNow that we have the invoice number, we will find the account, and respondSincerely,T [redacted] Triton Imaging Systems, LLC###-###-####

To Whom It May Concern:We cannot respond to this complaint without an invoice number or cuistomer numberThe telephone number and address given do not show up in our database. Thank you,T** ***Triton Imaging Systems###-###-####

This issue has been settledTo say they got nowhere with phonecalls is incorrectOur records show phone calls where Mike Stenstream stated that he "Orderedby mistake" (See Customer Service notes below) There has been no "Harassing" phone callsRather, we've worked with them to settle the
misunderstandingThe merchandise is being sent back and we have already credited their invoice.PAID, M*** ***/FINMGR***05/17/8:00a - SHE - CS/// MIKEDNODNRORDERED BY MISTAKE. If they wish us to not contact their sister companies, we will need the names and address in order to purge them from our system which is updated by an outsource company. Sincerely, T** *** Triton Imaging Systems800-228-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11107634, and find that this resolution is satisfactory to me
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10699408, and find that this resolution is satisfactory to meHere is the tracking number for the product we are shipping back via USPS First Class mail: *** *** *** *** *** **I appreciate your prompt response
Regards,
S*** ***

Triton Imaging Systems does not engage in telephone sales,
rather, they purchase new orders from a company overseas who canvass, or make
“Cold Calls” seeking new customers for TritonThey are provided with a sales
script to followTriton does not in any way encourage “Questionable”
sales
tacticsIn the unfortunate event a caller will use sales tactics not approved
by Triton, they do everything in their power to remedy the situation
Triton has Thousands of Satisfied Customers nationwide,
and the ONLY complaints they’ve received are from a “Cold Call” or “Canvas”
calls initiated from this outside sourceAs in any business It is important to weigh the number of complaints vs number of satisfied customersTriton
has Thousands of Satisfied Customers
that have been with them for years, and continue with them as their trusted supplier
These satisfied customers far outweigh the few complaints Triton had received
Triton will take this complaint into immediate consideration,
research it and be back to the customer in a prompt manner
Sincerely,
T** ***
Triton Imaging Systems
###-###-#### OUR RECORDS SHOW THAT THIS COMPLAINT WAS HANDLED TO THE CUSTOMER'S SATISFACTION ON OCTOBER 23,

We cannot identify this complaintant by their phone numberIt does not match anything in our systemWe would need an invoice number or cr to locate itOnce received we will investigate the complaint and respond Sincerely,T** ***Triton Imaging Systems, LLC###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10824286, and find that this resolution is satisfactory to me Albeit, the response that "B***" in our establishment asked for and received the same information is a complete and total fabrication There is, and never was and employee of, or even close to that name employed by the Little Pub In fact we have never even had a female manager
Regards,
J** ***

Our records show that this complaint was recitfied to the customer's satisfaction Sincerely, T** ***Triton Imaging Systems###-###-####

Our records show that the invoice was credited and an email was sent regarding the ups call tag being sentWe have as yet to issue the tag since our email gave instructions as to how the ribbons should be packaged for our pick up and we've not heare back as of yetWe cannot issue
a tag unless these instructions are followed. Sincerely, Ted WinterTriton Imaging Systems, LLC

This had been turned over to our sales department and they will be in touch with the complaintant shortly Sincerely,T** ***Triton Imaging Systems###-###-####

Tell us why hTriton Imaging Systems does not engage in telephone sales, rather, they purchase new orders from a company overseas who canvass, or make “Cold Calls” seeking new customers for TritonThey are provided with a sales script to followTriton does not in any way encourage “Questionable”
sales tacticsIn the unfortunate event a caller will use sales tactics not approved by Triton, we do everything in their power to remedy the situation.Triton has Thousands of Satisfied Customers nationwide, and the ONLY complaints they’ve received are from a “Cold Call” or “Canvas” calls initiated from this outside sourceAs in any business It is important to weigh the number of complaints vs number of satisfied customers. Triton has Thousands of Satisfied Customers that have been with them for years, and continue with them as their trusted supplierThese satisfied customers far outweigh the few complaints Triton had receivedTriton will take this complaint into immediate consideration, research it and be back to the customer in a prompt manner T** ***Triton Imaging Systems###-###-#### AFTER RESEARCHING THIS COMPLAINT, WE HAVE VOIDED THEIR INVOICE AND WILL BE FAXING THEM A CREDIT, AND WILL ISSUE A UPS CALL TAG AT OUR EXPENSE *** ***
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