Arrow Laser

We have not received any emails from Triton Imaging Systems. Their claim about sending us packaging information before they can send a call tag is false. The product they shipped is still packaged the exact same way it was received as we have not removed any product from original shipping box. They need to issue a pick up tag or provide authorization to discard the product.S[redacted] 
Complaint: 11931167
I am rejecting this response because:
Regards,
S[redacted]

This complaint was handled to the customer's satisfaction on September 21, 2015Sincerely,T[redacted]Triton Imaging Systems###-###-####

Our records show that K[redacted] spoke to our rep, Eva, and this has been settled to K[redacted]'s satisfaction Sincerely, T[redacted]Triton Imaging Systems###-###-####

Our records show that the merchandise was ordered by an I[redacted] of their company. We don't see how they can say they never ordered or received the merchandise.  in question. Melissa requested a UPS Proof of Delivery and we mailed that to her on Jan 15, 2016Sincerely,T[redacted]Triton...

Imaging###-###-####

We are uinable locate this customer without an invoice # or Customer # Please supply eitherSincerely,T[redacted]Triton Imaging Systems, LLC###-###-####

We do believe our rep represented themselves as your regular supplier.  To address the  cost of ribbons, that varies for a large number of reasons. The "Cheaper" ribbons come from China, and perform poorly. We do not import our ribbons, they are American Made and of the highest quality. We...

know of businesses that pay less than we charge, and  others that pay considerbly more. Price fluctuations on any product are a reslut of geography, and or the manufacturer. We will be happy to accept the ribbons back and to void out the invoice, and to remove your company from out databaseSincerely,[redacted]Triton Imaging Systems, LLC###-###-####

We did not receive an invoice number in the original complaint. We have located the file, and this matter was settled with a Mr T[redacted], The complaintant owes us nothing and we consider tha matter closed Sincerely, T[redacted]Triton Imaging Systems, LLC###-###-####

In checking our records we show that a call tag was issued to retrieve the merchandise. Sincerely,T[redacted]Triton Imaging Systems, LLC###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11184611, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint: 11519294
I am rejecting this response because:
Regards,
J[redacted]
These products were never ordered and I contacted Triton for return labels to return the merchandise and they were never received. We are not paying for return shipping on something that was never ordered. If a return label is received, we will send back the items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10573157, and find that this...

resolution is satisfactory to me.
 In addition, I would like to have the East Bremer Diner information removed permanently from the call list of Triton Imaging Systems so this situation is not repeated. 
Thank you,
[redacted]

The person who filed this complaint, stating she cannoe reach anyone here, has spoken to our customer service reps, and this was settled to her satisfaction on 11/29/17 and was "Satisfied" with the resolution. As to the accusation that we send product without being asked, this account was set up on...

an autoship basis for which they received a substantial discount on each delivery. We also show no calls asking to cancel the autoship. Our company was also issued a Vendor Number by them.....Vendor Number 11936. We don't see how [redacted] claims we send merchandise randomly when we are a bonafied vendor of theirs. We're sorry she feels this way, and sorry that after she and our rep worked everything out, that she felt compelled to file this complaintAs stated, this matter was settled to [redacted]'s satisfaction and we consider the matter closedIf I may be of any further assistance, please feel free to contact me at the number belowGen Mgr Sincerely,[redacted]Triton Imaging, LLC###-###-####

Revdex.com:The business whom I complained against has stated that if they get our business name, they will call and advise that this matter is settled. The business name is Blue Mountain Brewery. Please pass this on to them. We are taking this as evidence that the business in question admits we owe them no money or anything else whatsoever, as he has stated in the email response to the Revdex.com that "the matter is resolved." Therefore, I have reviewed the response made by the business in reference to complaint ID 11540025, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

To Whom It May Concern;With the merchandise on it's way back, we have credited the invoice out, and they owe nothing. As to the allagations that our reps called continually, our rep made one call, and one call only. Looking at the list of companies that the complaintant has listed to have the Revdex.com...

give written notice "not to cnotqact them again" one can only assume they have us mixed up with someone else.To reiterate, the invoice has been cancelled/credited and there is no payment dueSincerely,T[redacted]Triton Imaging###-###-####

Our records show no calls at all from this party. We also refute the statement that the sales rep said the "Owner" placed any order with us. Per the customer's request, we will cancel their invoice, and send ups to pick up our merchandiseThank you,T[redacted]Triton Imaging Systems,...

LLC###-###-####

Triton Imaging Systems does not engage in telephone sales, rather, they purchase new orders from a company overseas who canvass, or make “Cold Calls” seeking new customers for Triton. They are provided with a sales script to follow. Triton does not in any way encourage “Questionable” sales tactics....

In the unfortunate event a caller will use sales tactics not approved by Triton, they do everything in their power to remedy the situation. Triton has Thousands of Satisfied Customers nationwide, and the ONLY complaints they’ve received are from a “Cold Call” or “Canvas” calls initiated from this outside source. As in any business  It is important to weigh the number of complaints vs number of satisfied customers. Triton has Thousands of Satisfied Customers that have been with them for years, and continue with them as their trusted supplier. These satisfied customers far outweigh the few complaints Triton had received Triton will take this complaint into immediate consideration, research it and be back to the customer in a prompt manner   T[redacted] Triton Imaging Systems AFTER REVIEWING THIS COMPLAINT, WE SHOW THAT THE CUSTOMER SPOKE TO OUR CUSTOMER SERVICE DEPARTMENT, THE ISSUE WAS SETTLED, WE HAVE CANCELLED THE INVOICE AND ISSUED A UPS CALL TAG AT OUR EXPENSE. Sincerely, T[redacted]     ###-###-####

[
Complaint: 10875622
I am rejecting this response because: I feel as though the response was untruthful. This company sent us a product that isn't even for any machine we have on the premises, so I'm not sure how they could say they don't condone questionable sales tactics. Especially since it wasn't a sale. There was no discussion of pricing, so we don't even know how much money they are expecting from us. They called and gave the impression they were from the company that handles our printers, and then said that the "product we ordered was in" and asked if it was okay to ship it out. We never once ordered from this company, and especially didn't order something for a brand of printer we have never had.  The company that actually DOES handle our printers don't contact us. They come out and check our ink levels and then send ink if we need at no additional charge. However, this company preys on speaking with someone who wouldn't know that, as they are just a front end employee, who has no authority to order items. How is this not questionable? And if ALL of their complaints are from this "3rd party company", and you don't condone these tactics, why do you still work with this company? If you didn't condone the tactics, you wouldn't work with the people who are using the tactics. At this point, I would just like some sort of actual proof sent that we will not be charged for this fraudulent "sale". We are happy to send the product back, but not at our own expense. If they send a shipping label, we will ship it back to them. I truly feel this company should cease operations however, as I truly doubt that they have even ONE happy customer, let alone "THOUSANDS".This google search begs to differ about them "not using questionable tactics" - https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&...⇄ /> Regards,[redacted] F[redacted]

We have not saved this complaint, and the customer's business and other pertinent info is not included in this response.  If the complaintant would give us the business name and cr, or invoice number, I will personally call and advise that the matter is resolved Sincerely, [redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10875622, and find that this resolution is satisfactory to me, but truly believe this is a false company who's business should be ended. They stated that someone here "identified the printer". The person who answered the phone told me she was only asked if the printers were working. She was never asked what type of printers we had. I have since figured out that these are for receipt printers, not our normal printers. However, these printers have no identifying marks, so there is no way for anyone who does not have access the back office (which the employee that took the call does not) to have any idea what kind of printer we had to confirm the type. As for the rest of their response, I won't bother to respond, because it was simply garbage, and meant to make them sound like less than what they are. Scammers and predators.
Regards,
[redacted]

To Whom It May Concern:After researching this, and speaking to M[redacted], I have found that Mr W[redacted] agreed to keep the ribbons already purchased and well past the thirdy return policy printed clearly on the invoice, and return the ribbons on the last, open invoice.  Mr W[redacted] asked to speak to...

the owner concerning the return policy, and for some reason was given Mr Vera's name. Mr Vera is not the owner, but the General Manager in our overseas office. We apologize for that error, but the person was a lower level employee who was not aware of thisWe feel that  mr W[redacted] is rearanging the facts in this matter, and further, using the Better Businesks Bureau for "Leverage" The orders placed and ribbons delivered were bonafied orders. We will still allow the last delivery to be returned and cancel out the invoice. Sincerely,T[redacted]Triton Imaging Systems###-###-####