Arrow Laser

We cannot identify this account by their phone numberPlease forward a customer or invoice number and once indntified, we will respond promptlyThank you,T** ***Triton Imaging Systems###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11829336, and find that this resolution is satisfactory to me
Regards,
T** ***

Triton Imaging Systems does not engage in telephone sales,
rather, they purchase new orders from a company overseas who canvass, or make
“Cold Calls” seeking new customers for TritonThey are provided with a sales
script to followTriton does not in any way encourage “Questionable”
sales
tacticsIn the unfortunate event a caller will use sales tactics not approved
by Triton, they do everything in their power to remedy the situation
Triton has Thousands of Satisfied Customers nationwide,
and the ONLY complaints they’ve received are from a “Cold Call” or “Canvas”
calls initiated from this outside sourceAs in any business It is important to weigh the number of complaints vs number of satisfied customersTriton
has Thousands of Satisfied Customers
that have been with them for years, and continue with them as their trusted supplier
These satisfied customers far outweigh the few complaints Triton had received
Triton will take this complaint into immediate consideration,
research it and be back to the customer in a prompt manner
AFTER RESEARCHING THIS TRANSACTION, UPS HAS BEEN CONTACTED TO PICK UP THE MERCHANDISE AT OUR EXPENSE, AND A CREDIT MEMO WILL BE SENTSincerely, T** ***Triton Imaging Systems###-###-####

To address the statement that Mr Garruto was told he may not have a refund on returned merchandise, he has not paid for it to dateIf it were returned, there would be no refund dueFurther, his company has purchased from us before. Invoice date: 11/25/Paid their check # 12967Invoice
date10/22/Paid their check # 12854If he wishes to return the delivery in question, we will, even though it is well past the thirty day return policy, accept it back and consider the matter closed.Sincerely,T** ***Triton Imaging Systems###-###-####

Complaint:
I am rejecting this response because:
We just received three more printer ribbons we have not order with another bill
Regards,
P*** ***

We don't see how the complaintant said they called numerous times and never got an answerOur records show that they have spoken to our C/S dept, and the situation was handled to the satisfaction of the customer. Sincerely,T** ***Triton Imaging Systems800-228-

The calls the customer placed to us were returned numerous times, only to find them..."Unavailable" We have tried in good faith to discuss this matter with them, but to no avail We will not be reporting them to a credid agency, and if they would like to return the product, we will cancel the
invoice that is now past Days.Sincerely,*** ***Triton Imaging Systems, LLC###-###-####

Complaint:
I am rejecting this response
because:
The customer would be considered Steakouts HomeplateMy name was supposedly used as the person placing the order,but the company is Steakouts Homeplate Tritok doesnt have an invoice number or crs because we never asked to be customers and they fraudulently used my information to place an order.
Regards,
Adele Monaghan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11519294, and find that this resolution is satisfactory to me
Regards,
J*** ***
Please let the business know our address for a return shipping label is Nifty Fifty's, *** *** Avenue Folsom PA 19033.Thank you,J*** ***

Since this complaint was responded to, we would need the customer's invoice or cr to find the account again and respondSincerely,T** ***Triton Imaging ###-###-####

Complaint:
I am rejecting this response because: The company requested additional information. A copy of the invoice was previously provided. It is again attached, Invoice #82726. Triton representative's comment regarding the associated phone number is proof again they are utilizing illicit sales practices
Regards,
T** ***

If they wish to return merchandise, we will be happy to issue a UPS call tag, and cancel their invoiceSincerely, *** ***Triton Imaging Systems###-###-####

This has already been taken care ofThe account has been cancelled and a credid memo issuiedSincerely,T** ***Triton Imaging###-###-####

We are unable to respond to this complaint. The order number given, is incorrect, as it identifies a long standing customer of ours. Further, the phone number given does not show up in our system. If the customer would supply us with the correct Cr, and or Invoice Number, we would be...

happy to investigate this issue.Sincerely,T[redacted]Triton Imaging Systems###-###-####

We cannot open the attachment that holds the rejection. If you would please resend, we will respondThank you,T[redacted]Triton Imaging Systems, LLC###-###-####

Unfortunately, we cannot find this complaint in our file, even though, by the customer's response we did address it. If the customer would be kind enough to furnish us with their business name and address we will issue a ups call tag. Please note, at times when a Call Tag is issued,  it never arrives at it's intended destination.Once we receive the address we will issue another tag Sincerely, T[redacted]Triton Imaging Systems###-###-####

Our records show that this complaint was settled to the customer's  satisfaction on 11/15/16 Sincerely, T[redacted]Triton Imaging Systems, LLC###-###-####

The product was ordered and shipped on 7/16/15. Today is 7/22/15. The mercnandise must have just arrived there. The statement that they spoke to us and we refused to take it back is incorrect as we show no contact whatsoever from them. If they had, indeed called, and told us they wished to return...

the mercandise, we would have issued a call tag and taken it back. We disagree with the way the sale was made. At no time was the customer told that we are the sole distributor of their products or that they are under contractI will have a rep call them now and arrange for a call tagSincerely,T[redacted]Triton Imaging Systems, LLC###-###-####

Complaint: 12527256
I am rejecting this response because: The customer service rep that I spoke with on 11/29 notified me that I would get an email confirmation of the return label/date that UPS would be picking up the returned product and I have not received any e-mails and we still have the product. The cust. service rep did say she would be cancelling our account and sending us a credit memo for the unwanted product, which I have also not gotten a copy of yet either.
Regards,
K[redacted]

Per their request, this business has been removed from our database....Sincerely,[redacted]Triton Imaging Systems###-###-####