Arrow Laser

In order to respond to this complaint, we will need wither the invoice or cr to identify the account. Once received we will be happy to respondSincerely,T[redacted]Triton Imaging###-###-####

Complaint: 12527256
I am rejecting this response because: Going back to my original conversation with the original customer service agent and as stated clearly in the last response. My concern was knowing how and when to have UPS pick up the package. Since we do not have the return label and we are just banking on the fact that one was created. Additionally, I asked for an email from the original customer service person and she took my email and was supposed to email me a copy of the return label and also the credit memo. None of which has been done. Considering the fact that this has been going back and forth for months and the business has not successfully followed up within the means they said they would. I would like to not resolve this until I have the credit memo and the package has been picked up at their expense by UPS. Currently, no one on property has received a credit memo and I also am the only point of contact as of now and we still have the package unless it was picked up today. 
Regards,
K[redacted]

We did respond to this complaint. To review, it was settled to Glenn's satisfaction on July 29 Sincerely, T[redacted]Triton Imaging Systems###-###-####

They may return the ribbons and we will, at that time, clear their invoiceSincerely,
[redacted] W[redacted]Triton Imaging Systems###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11441547, and find that this resolution will be satisfactory to me.  I have not yet received the label for the item pick up.  If they do pick up the unwanted item and cancel the invoice our dispute will be resolved.  I will follow up if needed.  
Regards,
J[redacted]

Complaint: 11540025
I am rejecting this response because:
I have had no contact with this business to indicate the matter has been resolved.Regards,
T[redacted]

There is not enough information for us to find this customer in our database. The phone number given does not show up. There is no invoice or customer. Please supply same so we may respondThank you,T[redacted]Triton Imaging Systems, LLC###-###-####

I have already given our customer information on one of these complaints so I am not sure why they said they need it again but it is below.  I also left a message with your customer service  3/29/16 and again never received a return phone call.  See information below.  Medved Autoplex###-###-####Customer  "MEA[redacted]"  (THIS IS THE CR YOU HAVE FOR US)DO NOT SEND ANY MORE PRINTER RIBBONS TO THE ABOVE COMPANY!  WE DID NOT ORDER THEM FROM YOU AND YOU ARE NOT AN APPROVED VENDER!
Complaint: 11233591
I am rejecting this response because: see attached
Regards,
P[redacted] Medved Autoplex###-###-#### Direct Line###-###-#### Business line

Without a Cr or Invoice Number, we are unable to identify this customer. The phone number given doesn't match any in our system. Please supply information needed and we will be happy to investigate this complaintSincerely,T[redacted]Triton Imaging Systems LLC###-###-####

According to our records, the UPS Tag has been sent. That said, it is not unusual for them to be lost once we move past Thanksgiving and into the Christmas Season. We will check with UPS and if it's been lost, issue another. We also did send a credit memo. If they have not received it, or someone else in their office received it, we will send another today Sincerely,  T[redacted]Gen MgrTriton Imaging Systems###-###-####

Would you please supply us with the invoice number, and or cr on this since once we responded the file was closed. I'm sure we supplied the customer with the UPS Proof of Delivery. Once we receive the information requested we will be happy to respondSincerely,T[redacted]Triton Imaging###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11788903, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Complaint: 11093779
I am rejecting this response because:For this company to state I am trying to change the facts to be in my favor is an outrage. I call Triton to fix a problem and was treated poorly by their 'customer service person' who answered the phone. This person wouldn't discuss my concern or answer question. She just continued to say I can return only the ribbons on the unpaid invoice. After being told this again and again I I felt  this wasn't going anywhere. At that time I asked to speak to whomever she reported to. First she wouldn't do anything. Then she said the general manager was a person by the name of Mark Vera. So I didn't just pull the name Mark vera out of the air I was given his name by the "customer service person".  If triton had a simple system of actually speaking to people that called in on the phone it could handle any questions or concerns people may have such as myself. But instead it seems that their operators are did not answer questions until finally you hang up and you don't call back. I can't consider that good customer service.  So my concerns art rectified at this time. Because we have 30 ribbons from Triton that I don't believe were sent correctly. By that I was told we had a ongoing reorder on our agreement. I don't have an agreement. And I didn't sign an agreement. And I run the store. So I would just like to know who generated this automatic  reorder.  That is how I feel. Sincerely. B[redacted] 
Regards,
[redacted]

I have copied and pasted two conversations with both Mr W[redacted] and E[redacted] in accountng with our Customer Service Reps. It is to be noted, that anything entered into our system for all accounts CANNOT BE REMOVED OR ALTERED IN ANY WAY. It is clear that Mr W[redacted] agreed that the previous deliveries that were set up by the original buyer, could not be returned after Thirty Days (Common  Business Practice) he and E[redacted] agreed to same. There was never a "Signed Agreement" for auto shipments, but an offer made to the buyer that subsequent deliveries would carry a substantial discount, (Shown on all invoices) and that Auto Shipments make it easier on the consumer to not have to worry about running out, and they could cancel at any time.I have taken the liberty to highlight the more important parts of their conversations.01/18/2016 11:46a - EVA - CS// BILL W[redacted] THE GM CP# 678-4[redacted]6,  KEEP GETTING DEL'S. WANNA KNW IF A/S. YES.  DNT NEED. WANTS TO RET 30 BXS AND REFUND.  ONLY AUTH TO RET FOR OPEN INV. WILL RET LAST DEL AND DO NOT SEND ANYMORE. WANTS COPY OF INV TO RET. EMAIL: BW[redacted]@NALLEYCARS.COM.01/18/2016 12:16p - EVA - CS/// E[redacted]/ACCTG DEPT, CALLING REG INV# 68153. KEEP GETTING DEL'S.  VWS. WHO? WANTS TO RET. BILL/GM OK'D TO RET JANUARY DEL. WANNA KNW IF OK TO RET MORE. ONLY AUTH TO RET FOR OPEN INV. OK AND PLS NO MORE... WILL DO. THANKED ME.We consider this matter closedSincerely,Ted WinterTriton Imaging Systems###-###-####

Per Mr S[redacted]'s request, we have put his company on our Do Not Call List. We, as a courtesy to him, sent UPS at our expense and picked up his last delivery of ribbons. It is to be noted that his company purchased from us on several occasions dating back to November of 2015. We are perplexed...

as to why this complaint was lodged. K[redacted] was described to us as not only a document processor, but a Financal Manager as well.  We have the merchandise back, a credit memo has been issued for sameSincerely,T[redacted]Triton Imaging Systems###-###-####

Complaint: 11111869
I am rejecting this response because: We do not have an account with...

Triton, therefore we do not have any back-up/invoices to send. We received on box of cartridges that we promptly sent back COD/unopened.
Regards,
S[redacted]

We can only respond  to the more salient arguments of this rejection. To cover each and every misconception would be of no use to either side. 1. To say you don't have a machine that uses these ribbons is incorrect, as the person who took the call identified the printer. 2. Someone coming out to "Check your Ink levels" shows  you're confused as to what the product was that was sent. There is no ink level to check in these ribbons.3.We have indeed used more than one company overseas to make cold calls. The outcome is mostly the same  There is always a rep who will go off script, and that is why it is mentioned in our response. And, again, we do our best to correct the situation and do what we can to satisfy any complaint. 4. To argue whether or not Triton has "Thousands of accounts is fruitless.  Ther mere fact that every complaint to the Revdex.com is always from a cold call should settle that question. There is not one complaint from customers we've had for years who order thousands of dollars in supplies, repeatedly5.As to the other accusations, by a third party, they are too varied and convaluted to warrant a response6. As to "Proof" that you will not be charged for the ribbons: Accept this note from us that there will be no billing. Your account has been credited.In closing: We consider this matter closedSincerely,T[redacted]Triton Imaging Systems###-###-####

Triton Imaging Systems does not engage in telephone sales, rather, they purchase new orders from a company overseas who canvass, or make “Cold Calls” seeking new customers for Triton. They are provided with a sales script to follow. Triton does not in any way encourage “Questionable” sales tactics....

In the unfortunate event a caller will use sales tactics not approved by Triton, they do everything in their power to remedy the situation. Triton has Thousands of Satisfied Customers nationwide, and the ONLY complaints they’ve received are from a “Cold Call” or “Canvas” calls initiated from this outside source. As in any business  It is important to weigh the number of complaints vs number of satisfied customers. Triton has Thousands of Satisfied Customers that have been with them for years, and continue with them as their trusted supplier. These satisfied customers far outweigh the few complaints Triton had received Triton will take this complaint into immediate consideration, research it and be back to the customer in a prompt manner 5/30/17 THE CUSTOMER SHOULD HAVE LEFT A MESSAGE WHEN THE AUTO SERVICE PICKED UP. IT EXPLAINS IN DETAIL WHICH DEPT TO GET TO AND THEIR CALL WOULD HAVE BEEN RETURNED PROMPTLY. AS FOR THE RIBBONS, I HAVE INSTRUCTED A REP TO GET IN TOUCH WITH THEM AND LET THEM KNOW WHEN UPS WILL BE THERE TO PICK UP THE PRODUCT, AND I HAVE CANCELLED THE INVOICE ON THIS END. WE HOPE THIS IS A SATISFACTORY RESPONSE TO THEIR COMPLAINT T[redacted] Triton Imaging Systems 800-228-9585

Revdex.com:
Triton Imaging obviously has our phone number as they listed it on the bill they sent us.  However, despite this, neither our call logs (both received and missed) nor voice mail have a record of any return calls from Triton Imaging or anyone on that side of the country.  We have been monitoring them for any activity from Triton.  We are a very small business but are open 6 days a week and there is always a manager on duty so someone is ALWAYS available.  There have never been any messages left stating that someone from Triton had called.As we mentioned in our phone messages to Triton we will happily return the product they shipped without approval.  It is still in the box that it was sent in.  We only ask that they send a shipping label for the return as I do not feel we should incur additional costs to return a product we never asked for..
I have reviewed the response made by the business in reference to complaint ID 10699517, and find that this resolution is satisfactory to me.
Regards,
[redacted]

They requested such, and we sent the email and never heard back. Is it not possible the email was missed?  I will instruct our Customer Service Department to resend. Once we hear back, we will issue the call tag as originally agreed upon.    Sincerely, Ted WinterTriton Imaging Systems800-228-9585