Arrow Laser

After researching this account, it shows multiple phone calls by us since the account is 6 months past due. Not once in the conversations was there any mention of them "Not ordering" any merchandise. We were told many times that the "Corporate Office" will be paying the invoice, and even asked us to...

fax the invoice and UPS POD to them for payment. We also feel that going back to 2015 for a refund far surpasses any acceptable business practice. To date, they are holding merchandise that is six months past due, when they could have called and asked us to take it back, and are also asking for a refund on merchandise ordered last year, which has no doubtebly been used. These requests are withoug merit.  Sincerely, T[redacted]Triton Imaging Systems###-###-####

I have tried to attach a copy of their invoice but can not get it to work.  Their invoice number is "71127".  They have us under customer "MEA[redacted]".  The gentleman that called me is named C[redacted] and I believe he is calling under our main phone number which is             ###-###-####. 
Regards,
P[redacted]

We catagorically deny that anyone representing our company was as rude as this complaintant  alleges, and made multiple calls.  Further, the complaintant calims to have "Overheard" a phone conversation. There are many phone solicitors making calls to companies, and it's more than likely...

they are confusing cold calls from another company with the single call our rep has made.We will, at their request, remove their name from our calling list, and they may return the merchansies in question to the address on the invoice[redacted]Westlake Village, Ca 913692Sincerely,Te[redacted]'Triton Imaging Systems###-###-####

This was settlet to the customer's satisfaction. That said, we must address the`allegation that "C[redacted] was asked for a UPS Proof of Delivery but was Unable to produce it" On the contraty. Benita, in their establishment asked for same as far back as August 6, and it was indeed, faxed to them. The...

product was ordered and delivered. However, `we have closed the account to satisfy this complaintSincerely,T[redacted]Triton Imaging Systems###-###-####

You have the name of the person you have spoke too and our business name, how can you not find our invoice? the invoice number is 60536. I will...

be mailing their product back today via USPS at our expense. I expect that Triton Imaging systems will comply to my request and waive any payment they are asking for in addition to removing our company from whatever system they are using and add me to their do not call list.

I spoke to J[redacted] personally regardihng his complaint. We have not shipped anything to his company. He has stated that he has not received anything., I do not doubt that he received the calls he's spoken of. That said, we've had problems with another company using our name to secure orders, then...

ship from their company. Mr Smith and I spoke of this and he has agreed to call me if any package arrives so as to ascertain who actually called his company. Sincerely,B[redacted]Shipping MgrTriton Imaging Systems###-###-####

In checking our customer service files, the person who ordered the ribbon is no longer employed by this company. The invoice is past due by 90 Days. This is not something that has just come up. It has become evident that they do not intend on paying this legitimate bill, and thus, we have cancelled...

the invoice and written this off as a lossSincerely,T[redacted]Triton Imaging Systems###-###-####

Thank you for the invoice number. Please realize that the original complaint tells us nothing as to  WHO the complaint is from, therefore we cannot look it up in our files. Now that we have the invoice number, we will find the account, and respondSincerely,T[redacted]Triton Imaging Systems, LLC###-###-####

A[redacted] is misunderstanding what we need. We need the invoice WE SENT THEM. We have NO "HOMEPLATE STEAKHOUSE" in our system. We DO have a Homeplate Restaurant in Taunton, Ma. Would this be the same? Again, we are perfrecly willing to investigage this complaint, and the complaint form from the Revdex.com clearly asks for a cr or invoice number. If we sent you merchandise, which you claim we have, then there would be an invoice and packing slip, and or cr for you ON THAT SAME INVOICE. Perhaps you could give us the MAIN PHONE NUMBER to  your business and we can check our files that way.Sincerely,T[redacted]Triton Imaging Systems###-###-####

I am puzzled as to how Jessie asserts that we don't answer our phones. Two of our customer service reps have had conversations with both J[redacted] and S[redacted], and this issue has been settled to their satisfaction.We consider the matter closed.Sincerely, T[redacted]Triton Imaging Systems...

LLC###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11532881, and find that this resolution is satisfactory to me.
Regards,
D[redacted]  Yes I do accept the credit.  But even if I did not receive the credit I would not pay the invoice.  I know of no creditable business that has so many complaints against them and carry an F Rating from the Revdex.com.  Most people would not take the time to contact the Revdex.com, so I'm pretty sure the complaints are in the thousands.  This is my second run in with this company pulling this crap.  Ask yourself what are the odds of this happening.  IF this is a legit business then why do you align yourself with such a business that is always going off script.  The script is the script period.  By continuing doing business with this outside company you are saying that its ok to deceive thousands of business.  I have never done business with this company and for them to call and say we are do for more supplies is a crime and the company should be prosecuted and the owner should be sent to jail.  This is the same crime if someone asked my grandmother to send money.  Deception is deception, and taking advantage of the public is a crime.  if it's not a crime it should be.  The people who run Triton Imaging Systems need to be held accountable.  Who in that state is going to step up and take care of business to protect the public.  Obviously someone needs too.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10675221, and find that this resolution is satisfactory to me, assuming they will in fact never contact us again, and cancel our invoice. TIS did not provide me with a confirmation number, or the full name of the CSR I spoke with. They have never answered thier phone, someone will only return our call, making it impossible to know for sure if everything is legit. I will consider thier response to the Revdex.com as confirmation.
Regards,
J[redacted]

Complaint: 11196320
I am rejecting this response because: We did not order or receive any product from this company. We did not request or receive a USPS receipt. The employee they have listed is the kitchen manager. He orders food not office supplies.  
Regards,
M[redacted]

We responded to this complaint on 5/18/15