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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not need to discuss this issue with sony The unit has been repaired My frustration lies with the fact that I purchased a brand new unit at full price, and it was non-functional immediately upon unpacking The unit was repaired by a third party (not the manufacturer) -- thus I paid full price for a third-party refurbished unit I recognize this may be Sony's policy in the fine print, but it is unacceptable for good businessI will not be doing business with Sony again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Steph T [redacted] about the Sony Camera ( [redacted] )Sony attempted to contact the customer yesterday and today, however, it was directed to her voice mailSony left a message requesting the customer to call back at ###-###-#### to discuss this matter furtherSony’s reference number is [redacted] Thank you, Joe B***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Sean Love about the Sony TV 4K Ultra HD TV ( [redacted] )Sony contacted the customer via phone today, and explained that we are still waiting for the part to arrive for repairThe customer was also advised that he will be contacted on Thursday, with an update to resolve the issue on his Sony TVSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I am not yet in receipt of the new TV I cannot say that this problem has been resolvedAfter receipt and inspection I will able to sign off on this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are in fact trying to help me now but like I told them a update must be sent to fix the problemThe issue is on their endWhat they suggested is temporary and usually last a few hrs., which it did revert back It's still doing the same thingWhat I want is for them to do is work on a updated to resovle the issueIt's a simply fix they just have to correct the last update Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sony Mobile is willing to provide an in-warranty evaluation of the customer’s phone even though the warranty has expired for his device Our support center has been in contact with this consumer and will prepare an RMA to have his phone evaluated by our repair center As long as there is no abuse or liquid damage noted, the phone will be repaired at no charge to the consumer If the consumer needs a loaner while his phone is being evaluated, we suggest he contact his service provider for any loaner options they may offer His comments related to the way he was treated by a Sony support center will be passed on to their management for an internal investigation

Dear Dispute Resolution Services: Sony contacted [redacted] on via email regarding his Sony TV - [redacted] The content of the message is below: "Hi ***, We received the complaint you filed to the Revdex.com against Sony ElectronicsWe understand that you have an issue with your Sony TV - [redacted] , and we are sorry to hear about the inconvenience this matter has caused youSony reviewed your case, and we regret to inform you, however, due to the cracked LCD panel, Sony will not be able to honor the warranty on your productNonetheless, we can offer you a replacement model at a discounted priceThe replacement product will come with a full manufacturer’s warrantyPlease email us a copy of your proof of purchase by replying to this emailThanks, Grace Sony National Customer Relations" Sony is still waiting for the customer's receipt/responseSincerely, Joe B***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] Goldtrap about the Sony Projector - VPLHW40ESSony contacted the customer via email by one of our product specialists that supports and handles Sony ProjectorsBelow was the email that was sent to the customer: "Hi ***, I was just alerted that you could not get transferred to the ES hotlineI apologize that they did not give you the above telephone numberThis is just for customers like yourself with ES unitsI have also created the work order [redacted] for you and if you could verify your address, I will setup a pickup of the unit and get it in and have a full evaluation done on the unit for youSince it is flickering after the bulb change, it could be a bad bulb or there may be something else that needs to be checkedIf you don't want to send it for service right now, please let me know and I can send you another bulb free of chargeAll I would need is an email of the bill of sale from when you got it and a copy of the receipt from when you purchased the 2nd bulbAgain I apologize that you could not get through to usWe not only support the ES products on my line, but the professional installers who are putting these products in, and we get very busy from 10am est -4pm estThe best time is from 9am-10am est and from 4pm-8pm est." Sony is currently waiting for the customer response Sincerely, Joe B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: my TV has a huge black burnt spot in the middle of screenthis is second complaint, reference complaint ID [redacted] I spoke with them several times and they said they were going to have dispatch call me and setup a time when someone could come look at the TVAfter waiting the hours and not hearing from them I called them back, and they said they looked at the one picture I sent them and determined it was physical damageI asked what they meant by that and they said I damaged my own TV which is ridiculousi paid alot of money for this TV and all I want is for it to be fixed, I am 100% positive I did not cause this damage, it is a defect and they do not want to acknowledge itplease help mei need a repair or replacement Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact is that the issue IS known for this TV I have found documentation of MANY cases of the exact same TV having the exact same issue, with many of those owners upset that Sony did not acknowledge the problem with this size of TV and acknowledged it only with the smaller ones (40/42") It is all very well documented, so it is only a matter of Sony acknowledging the problem or denying it Anyone can locate the documentation by typing "sony bravia kdl52wproblems" into [redacted] search box and the search results will be as follows which were copied and pasted Point being, that the problem is COMMON and well documented, with numerous other owners of the 52" TV VERY disappointed in Sony for not taking responsibility for this defect You say the TV is past warranty, I say that Sony should have recalled these 52" TVs of this model because they were DEFECTIVE, and mine stopped working right DURING the warranty period, but the problem was not yet documented and it is a problem that gets worse over time For my complaint, I am asking Sony to take care of the problem that my TV is defective and either repair it or replace it or provide a refundAbout 5,results (seconds) Search ResultsVertical Lines of death [redacted] - Sony's Community [redacted] Oct *, - NO PICTURE bravia Model: KDL75W850C · Television My KDL-52whas HORIZONTAL lines that started and now are multiplyingThe gal at SonyRead the blogs elsewhere on these problemsThey WILL NOT [redacted] ..Sony CorporationThis model is also known as* [redacted] , Sony Connection Guide icon How to link the BRAVIA® Internet Video device to an active [redacted] account.sony bravia [redacted] * [redacted] Sony Bravia W-Series [redacted] [redacted] [redacted] Jun **, - posts - ?authorsMy Sony [redacted] has two darker bands from the bottom up to the middle of the screenThe lower Problems happen with all brands[redacted] * [redacted] *postsOct **, [redacted] display issue - linespostsNov **, 2010Problem with my Sony Bravia, please help (images postsOct *, 2010The Official Sony Bravia KDL-WCalibration postsAug **, 2008More results from [redacted] I have a Sony Bravia model [redacted] LCD television ([redacted] › TVI have a Sony Bravia model [redacted] [redacted] television (52") purchased in I now see two ~6" wide bars of horizontal lines rising from the bottom of the ...Good morning - we have a Sony Bravia KDL-52Wthats [redacted] **Good morning - we have a Sony [redacted] that's about months oldRecently, a picture problem has developed - when the TV is on, there are ...Customer Reviews: Sony BRAVIA W-Series [redacted] ***.Find helpful customer reviews and review ratings for Sony BRAVIA W-Series [redacted] [redacted] [redacted] Recent Sony BRAVIA KDL-52WinLCD HDTV questions, problems & answersFree expert DIY tips, support, troubleshooting help & repair advice for all ...Sony Recalls Million LCD TVs Worldwide - Page - Corvette Forum [redacted] CorvetteForumOct **, - It sounds like Sony has problems and should acknowledge it instead of offering I purchased Sony KDL-52WBRAVIA W series ...Sony Bravia recall: List of KDL-Model numbers affected ...www.product-reviews.net › RecallsOct **, - If you own a Sony Bravia branded TV, we have some very important news to share with you I own a Sony Bravia KDL-52Wand paid $2,....There should be a recall for the inferior product with the known problems In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] Sony National Customer Relations contacted the customer via email and was advised that they will be in contact with the Sony's service team to check if a technician will be dispatched to do the evaluation on the TV instead of the customer sending us the picturesSony will update the customer within 24-business hoursThanks, Jim C [redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony Digital Photo Frame ( [redacted] )Sony has contacted this customer and has advised that a proof of purchase of the product will be needed to enforce its warrantySince [redacted] was unable to provide a copy of the receipt, it was explained to him that the date of purchase will be based from the market released date of the product which was September - that puts the unit out of warrantyThus, Sony is unable to cover the repair/exchange of the product, and considers this case close If you have any questions or require additional information, please feel free to contact me at ###-###-####

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL55HXSony has contacted the customer regarding this issueSony will not be able to honor the customer’s request for a replacement since the unit is well out of warrantySony’s answer will not change in this regard.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I am pleased that they did replace the TV but it should have happened much sooner I am not happy with a refurbished TV but there was nothing I could about that I did wait to reply on this until I got the set up and running The only issue I see with set is some black bleed in on the screen down at the bottom It is very small and if it stays that way then I will live with it However if it gets bigger I will expect Sony to replace it I think they should have caught this before sending it out I wanted to make sure this is on record as of day one with the set Sincerely, [redacted] ***

Dear Dispute Resolution Services: Sony contacted the customer via email, and the content of the message is below"Hi [redacted] , My apologies for the late responseWe completely understand that you have an issue with the silver coloring of the product that peels off, however, this model doesn't have a known defect about the said issueSony could have provided assistance about the peeling issue if the product is still under the warrantyWe regret to inform you but since the warranty is up, Sony will not be able to proceed with the exchangeSincerely, Grace Sony National Customer Relations" Sony considers this case closedSincerely, Joe B***

Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] regarding the [redacted] Sony has contacted this customer and the customer confirmed that there is no issue with the TV as of this time since our authorized service technician already repaired the TV on The customer will call us back directly should he encounter issues with the TV If you have any questions or require additional information, please feel free to contact me at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still haven't received the check In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services: As discussed from the last response, we strongly recommend the customer to deal directly with HH Gregg to rectify the issue as Sony's decision will not change in this regardSincerely, Joe B***

Dear Dispute Resolution Services:Sony was able to talk to [redacted] and explain that the previous offers given to him are final and can no longer be adjustedThe customer agreed to return his unit back to [redacted] We also advised the customer to call us back if ever he will purchase the upgraded TV from [redacted] for us to extend his warranty as a good will gestureAny additional questions, the customer can call us at the phone number below, and make reference of the Event ID number [redacted] .Phone Number: ###-###-####Operating hours: Monday-Friday 8am-Midnight, Weekends 9am-8pm ESTRegards,Joe B***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony 4K LED HDTV - XBR55X810CSony contacted the customer today via email, and the content of the message is below: "Hi ***, We received the complaint you filed to the Revdex.com against Sony Electronics IncWe understand that you had an issue with the original TV as well as the replacement we sent you on We apologize for the inconvenience that you had to go throughPlease be informed that the second replacement unit with the model number [redacted] is already in-transitThe CEVA tracking number is [redacted] , and the estimated delivery date is on You may also track the status by checking this link [redacted] NOTE: You will still be contacted by CEVA Logistics to confirm the delivery on the said dateSincerely, Grace Sony National Customer Relations" Thank you, [redacted] ***