Art Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Sony claims that the phone was physically abused in their latest correspondence which I dispute This in corroborated by the attached letter from their repair center that states that the phone was not physically abused If the phone was not physically abused then there must be some kind of defect with the phone which caused it to bend and my original complaint stands In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When speaking to Sony Customer Service Representative Bianca, she were offering me a buy back for the defective laptopSony states they have no record of the buy backI want to speak to a Supervisor, regarding this matterI still have not heard from a Supervisor In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I already provided the receipt from [redacted] */ the details they asked forThey continue to give me the run around and waste my timePlease help! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sony is relying on what their engineers say is a defect, even though there are no exclusions or caveats to the warranty and they were previously prepared to replace the TV for being defective In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thanks, sorry if I was not clear in my previous email My TV is still under warranty, so it is not the issue of policySony says it is a physical damage and I say it is not, so Sony asked me to get in touch with a company who does service on behalf of Sony, they are "Greek Squad" authorized repair for SonyAs per suggestion from Sony "Greek Squad" is suppose to diagnose the TV and provide me a report that it is a Physical damage or NotNow Greek Squad doesn't want to perform this diagnosis and give a report, I bought TV from Sony and not from Greek SquadI am just doing everything that Sony is asking me to do but they need to help and prove that it is Physical damageI don't think this is a policy issues, please correct me if I am wrongIt is a simple matter where Sony need to prove it is a Physical damage or not, if Physical damage than no further issue with Sony else Sony fixes the TV or replacesThanks[redacted] Thanks] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services: Sony attempted to contact the customer but it was directed to his voice mailWe would like to inform the customer the model we offered is currently being sold to other dealers like Best Buy for $1,plus tax which has a $price difference from what the he originally paid for his TV which was $1,plus taxThus, Sony's offer for a new [redacted] for $plus tax is finalSony's decision will not change in this regard Sincerely, [redacted] ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL55HXSony has contacted the customer and apologized to herThe part is still in backorderWe have offered the customer a discount on a new purchase however the customer declinedSony takes great pride in the workmanship and design of each of our productsA Limited Warranty was provided with the product that warrants against defects in material or workmanship for a designated period We apologized for the inconvenience this issue has caused the customer, however due to the fact that the unit is well out of warranty, Sony will not be able to honor the customer’s requestSincerely, [redacted]

Dear Dispute Resolution Services: Sony contacted the customer via email today, and the content of the message is below "Hi [redacted] , We received the complaint you filed to the Revdex.com regarding your Sony TV - [redacted] We understand that your TV is experiencing an issue due to the green dot on the screenSony apologizes for the inconvenience this issue has caused youTo review your case further, please provide your complete phone number and the reference number (the one that starts with letter E) when you initially contacted Sony so we can review your case furtherWe look forward to hearing from you." Sincerely, GraceSony National Customer Relations" Sony is awaiting for the customer's response Regards, Joe B***

Dear Dispute Resolution Services: As mentioned from our last response, we do not have the same or comparable model to send to the customer, thus, a refund that is equivalent to the plan coverage is being offered in the amount of $1,Sony is requesting the customer to provide his confirmation ASAP as the refund offer is already expiredNonetheless, since Sony values the customer, we will still consider this case active and will have the offer reinstatedWe will need the response of the customer within daysOtherwise, this offer will no longer be availableSincerely, [redacted] ***

The customers account of the problem is accurate Buckeye was very polite and responsive to their needs Like all refrigeration issue that arise, there can be multiple reasons why a system will freeze up A dirty filter is the main reason Lack of air flow will cause a system to freeze up Brian P [redacted] diagnosed this to be the potential problem on the first call The system ran fine for days before the next problem Derek went out to the call and determined the airflow issue was a bad blower motor We replaced the blower motor and that worked for days After days it was determined that the TXV valve and evaporator coil were not metering the refrigerant properly At his point we called a time out to discuss the customers options At this point we had (2) options We offered to replace the coil and TXV at no cost to the customer or refund all of their service money invested and provide them with a new system This is usually the route the customers take We pretend that we were never there ma [redacted] the repairs and the customer simply is loo [redacted] for a new system They get refunded their service money and get a new system Everyone at Buckeye has reported that the ***'s were very pleased with this solution and were happy we were so accommodating Pete went out and quoted a new system Provided a few financing options and provided them with the Service discount At no time were we informed their was an issue with financing options Our financing company as many different options for customers to choose from It is impossible to quote all financing options on a sales call, so we simply offer our most popular options months with 0% interest or Months at 7.99% interest Pete left the house and felt everything went great The customer's seemed happy with our solution At no point in time did the customer alert Buckeye that they were not happy with our offer If the customer would have called, we could have talked through other possible solutions Instead we get a Revdex.com complaint out of left field My employees are stunned at this turn of events I would like to know why this happened and what solution did the ***'s come up with to solve their problemThanks,Brad W***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Travis Teeter about the Sony TV XBR75X850DThe customer was contacted by Sony and was advised that pricing of the products set by the dealers is something that Sony does not have control ofSony understands that there was a misrepresentation about the product he was supposed to purchase at HH GreggAlthough the complaint was directly to the store, Sony explained to the customer that his case will be reviewed further to check what assistance Sony can possibly provide him Sincerely, Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/BWe sent him an email regarding the issueWe explained to the customer that we experienced a technical error on our website on May **, and it resulted to wide discrepancy in pricing and it is also true that the unit is not availableOur terms also state that "order shall not be deemed accepted by Sony until Sony's shipment of the products ordered"Funds have been released to refund the full amount that customers paid for the unitWe won’t be able to honor customer’s requestSony’s answer will not change in this regard.Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/BWe sent an email to the customer regarding the issueWe would like to apologize to the customer that his order has been cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor further information on terms and conditions in ordering an item from Sony, please visit this link: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ [redacted]

Dear Dispute Resolution Services: The customer was contacted by Sony and was offered a brand new camera - [redacted] at no costThe customer accepted the replacement offer and will receive it within 7-business daysSony considers this case resolved Sincerely, Joe B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved provided they deliver on our verbal agreement of Anna from Sony informed me that that matter was processed and that it will take 7-business days before the new television can be delivered I want to thank all parties that were involved in the resolution of this matter Sincerely, [redacted] ***

No new replacement or refund will be offered Sony Mobile continues to offer an in-warranty evaluation as a courtesy, and will repair the phone at no cost to the customer as long as there is no tampering, physical or liquid damage to the device

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony Television ( [redacted] )Sony contacted the customer, and explained that the 2-year warranty extension on his TV expired on In addition, there is no information on his records that another 2-year warranty will be provided after the 2-year warranty expired The customer mentioned, on the other hand, that his TV shows four dead pixels in which he thought something that is considered to be an issue on his unitSony explained that the dots/pixels make up the composition of the screenThey may appear red, green, blue, white or blackRegardless of the manufacturer, there may be a small number of dots that do not change color, and it is a occurrence for all LCD displays from all manufacturers and inherent to the technologyMost of the time, these dots stay on the screen but are noticeable only while an all-white or all-black picture is shown, and should not be noticeable during viewing conditions The customer was advised that if he has any other issues more than the dots/pixels, he may contact Sony at the phone number below to check if further troubleshooting steps are required, and make reference of the Event ID number (E64920718)If the problem will be considered as a service issue, he may be referred to an authorized or local service center for an out-of-warranty repair Phone number: ###-###-####Operating hours: Mon-Fri, 8am-midnight EST & Sat-Sun, 9am-8pm EST Sincerely, Joe B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for contacting me, per our telephone conversation, it is still not clear what solution is being offered As discussed once again, and reminded yet again, I understand that I'm out of warrantyMy complaint is not about having to replace my unit or requesting and exchange which would comply with warranty period, again, I will repeat as you do, the complaint is about repairing my unit, which I intended to repair at my expense, however given the circumstance that [redacted] has discontinued the part thus making it impossible to fix my unit within reason, you are offering me to research models as replacement, which you'll confirm availability and set a resolution in order to justify for an unsalvagable productPer our telephone conversation earlier today, I seem to be unable to speak with the product availability department or Supervisor dept in order to provide me with models and availability, In order to understand in which products would be? could be? and what resolution? below is a list from your site, that I would like to know for each item, what solution was in mind.Kindly advise each item, availability, replacement? In addition, advise, if someone from [redacted] wishes to pickup the [redacted] still in my possession and I will research and consider the replacement resolution per our converstionsI appreciate your time and still hopeful that [redacted] will stand behind its parts disclosure as implied, as a fair resolution [redacted] [redacted] ***###-###-#### Sincerely, [redacted] ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Kelvin Jackson about the Sony LED HDTV - KDL40W600BSony contacted the customer over the phone and explained that the TV needs further troubleshooting steps to verify the issueSony is currently waiting for the customer to call backThe customer was also advised to send Sony a copy of the proof of purchase of his TVOnce the receipt is received and once the troubleshooting steps have been performed, Sony will let the customer know what the resolution isSincerely, [redacted] ***