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Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Harjeet Chandwani about the Sony LED HDTV - KDL55W800CSony contacted the customer and explained that based on the pictures he sent us, our service team determined that his TV has physical damage which is not covered by the limited warrantyThe customer disputed the diagnosis and insisted that it has no any damage on itThus, we advised the customer to contact one of our authorized service centers which is Geeksquad to do another evaluation by sending out a technicianThe customer was advised that paying for the evaluation fee will be his responsibilityThe evaluation fee will only be reimbursed if it will be determined that the TV has no damage and the warranty will be appliedOtherwise, he will not be reimbursed and the warranty will not be honoredThe customer agreed with this option and will contact Sony again once the evaluation is doneSincerely, Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/BWe sent an email to the customer regarding the issueWe would like to apologize to the customer that his order has been cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Upon my submission of the serial number of the unit (which I will verify tonight when I get home), I'm told that I will receive a preprinted shipping label for me to return the unit I will then receive a $credit to apply towards the purchase of a new monitor This process is said to take between - weeks I will monitor it and reopen this claim (or a new one) if Sony doesn't keep their end of deal Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14A14CXPSony has contacted the customer and we informed her that we won’t be able to honor her request since the unit’s warranty has expiredSincerely,Jim C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not gotten a call or voice mail from Sony and I called the number given and I'm getting the same response " we will escalate your issue to customer solutions ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony TV ( [redacted] )Sony contacted the customer twice via phone but it was directed to his voice mailWe would like to advise the customer that since we do not have the same or comparable model to send him as a replacement, we are offering him to buyout the Sony Protection Plan for $1,as it is the coverage amount of the extended service planWe will wait for the customer’s response within daysOtherwise, the case will be considered closed NOTE: The Protection Plan expired back on but since the offer was presented when it was still in active, Sony will still honor the buyout/refund Thank you, [redacted] ***

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony LED HDTV - [redacted] The customer was able to speak with one of our product specialists on 022016, however, the customer was not in front of the TV to perform further troubleshooting stepsWe attempted to contact the customer today via phone but we were not able to get a hold of herWe sent the customer an email today to confirm if the issue on the TV has been resolved or not and we are waiting for the customer's response.Thanks,Joe B***

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony Headphones MDR1000X/BWe attempted to contact the customer twice but both were directed to his voicemailWe would like to inform the customer that the new replacement had already shipped out under the [redacted] tracking [redacted] It shows from their website that the scheduled delivery is tomorrow, December **, Any additional questions, the customer can contact us at the phone number below:Phone number: ###-###-####Operating hours: Mon-Fri, 8am-midningt EST & Sat-Sun 9am-8pm ESTSincerely,Joe B***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sony reply to my e-mail is that they cancel my order because of system update, but actually they cancel my orders because of what I sold sell out. I can not accept such a reply of them. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Dear Dispute Resolution Services: Sony sent an email to the customer today and the content of the message is below: " [redacted] " Thank you, Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony TV KDL32R330BWe called the customer however, we were unable to get hold of herShe returned our call and we advised her that the check has been reprocessed due to system issuesIt was approved last [redacted] *,and she will receive it 4-weeks from the said dateWe apologized to the customer for the delay of the checkWe shall monitor the caseSincerely,Jim C [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Dear Dispute Resolution Services: We understand the inconvenience this issue has caused [redacted] ***, and we would like to extend our apology to himSony attempted to provide all the possible solutions over the phone to fix the issue on the customer's TV - XBR55X850DHowever, after all the possible troubleshooting steps were exhausted, it was determined on that repair on the TV is neededThus, after receiving the proof of purchase from the customer on 102017, a request to dispatch a technician was processedThe customer will be contacted by the technician within 3-days from to set up the appoint to fix the TV Sincerely, Joe B***

Dear Dispute Resolution Services:The turnaround time to process the order for the replacement TV usually takes 5-business daysThe customer was advised about the replacement offer on which was still within the time frame when the customer responded to you (Revdex.com) on Now, according to the CEVA tracking number - [redacted] , the replacement TV was already delivered to the customer on Thus, Sony considers this case resolved.Thanks, Joe B***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was a Christmas present so it does not have a receipt because it was a gift to me brand-new in the box so I don't know what they're talking about I've provided them with every bit of paperwork and documentation I possibly can and this is just a stall tactic by a big name faceless corporation that could care less about their individual customers - Sony needs to do the right thing and send me a brand-new camera to replace my once brand-new camera that they have either lost or they cannot fix - enough is enough In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony Internet [redacted] Sony contacted this customer and was advised that although the TV is already out of warranty, Sony is willing to review her case to check for further options, provided that her proof of purchase is availableHowever, the customer advised us that she can no longer provide us the receiptTherefore, Sony will not be able to extend any accommodation to the customerSony’s answer will not change in this regardWe will no longer respond to this complaint since our answer will not change.Thanks,Jim C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted them today Gave them model humber NWZ-E380, was never able to speak to the caller, Grace, even when I asked to do so, at least twice I was told it was not updated and was out of luck They have a pink version not advertised Why advertise something you do not have I want a call from Grace or to somehow be fonnected to her, not put on hold by the wrong department when I call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'll believe it when I see the check in the mail Sony has been promising me my check since June **, I have already waited over weeks for a check that never comes If they want to take care of this problem I should not be asked to wait another weeks when I have already waited over weeks and still don't have my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The TV offered to me has a cost difference of compared to the one I purchased, yet I was "offered" the tv for 300.00plus tax? Where does this number even come from? My TV is NOT working like it shouldI sent Sony pictures with someone with a partial GREEN face! How is this normal? Very noticeable light bleed from only one corner is NORMAL? Not a single person not working or Sony would say this is normalJust do a quick google search on the tv and you will see the thousands of upset people on just this tv that is now discontinued? I'm just saddened that a company this large can just say stuff like "it's normal, sorry"I want a replacement, I am willing to pay for the difference in cost for a different TV and I think that is very fair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Muy phone according to advertisement was water proof therefor I do not want to contact warranty servicesI want a refund for what I paidThe phone was not waterproof there for it is advertisement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]