Art Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter will be resolved soonUntil I receive the replacement, kindly keep the complaint open please Sincerely, [redacted]

Dear Dispute Resolution Services: Sony has reissued the customer a check refund in the amount of $on 122016, and the turnaround time takes 7-business days from the said dateSincerely, [redacted] ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Baby MonitorSony has contacted the customer thru email and we offered a buyback for $She accepted the offerWe are still waiting for her response to provide the serial number of the unitOnce serial number is verified, we will send a prepaid shipping label to the customer thru email for her to return the unitBuyback will be processed once unit is in transitWe shall monitor the case.Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony MDRNCSony has contacted the customer and offered him a buyback for $for the headphonesCustomer accepted the offerWe apologized to the customer since we are unable to offer him the models that he requested as we don’t have it in stockThe check has been processed and the customer will receive it within 4-weeksWe shall monitor the caseSincerely,Jim C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My feeling remains the same I won't consider any proposed resolution as satisfactory unless Sony replaces the defective lamp at NO COST to me.Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Just a update, after Revdex.com recontacted Sony the contacted meWhen we finally spoke they reconfirmed that the update they sent did in fact corrupted my TV and they will not fix the issues they created with my TV Could you please put on record that Sony is unwilling to make right what they createdThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL48W600BSony has contacted the customer and advised her to send the receipt to [redacted] with the event no [redacted] on the subject line to further review the caseOnce receipt has been validated, we will contact her with a resolutionWe will monitor the caseSincerely, Jim C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Please be advised that I have answered the same responseI have already purchased a new cell phone there for I do not find it useful to get a new one from Sony or or to get the one I have repairedI am upset that when I wet my device it stopped workingI mainly bought it because it was waterproof when it clearly wasn't.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sony mobile requires a valid proof-of-purchase to document and validate warranty status Unfortunately this consumer is not able to provide this document Our contact center also attempted to validate the warranty status usingthe date code on the back of the watch However, the date indicates the watch is out of warranty Without a valid proof-of-purchase Sony is unable to provide warranty support for this device

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: $to replace a television that should not have gone out to begin with is ridiculous!! As stated several times, the receipt is not available due to the death of the purchaserThe receipt should not matter, the fact that your product did not last DOES matterI want the television replaced at no cost to meI should not have to pay anything out of pocketI have already agreed to pay the $service call fee to have your tech look at the tvIs it really a loss to Sony to replace a television? I honestly can not believe that if I am willing to have one of your authorized technicians give a second opinion that you will not just replace the televisionReceipt or no receipt, the television has a BAD PANEL which is SONYs fault I want a resolution to this or I will seek other options, including legal options I will also be gathering people with the same issues to seek further options for them also In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony Headphones - MDRAS600BT/DSony would like to extend an apology for the inconvenience the customer had to go through Initially, the receipt the customer sent us was not validated due to we cannot consider the [redacted] receipt as an actual proof of purchase from the dealerSince we already received the valid receipt, Sony informed the customer that we will initiate the exchange of the unitSony will send the customer a return label for him to send the defective unit to Sony, and once we receive it, the customer will receive a brand new replacement which is either the same or a comparable modelUpon receipt of the old unit in the Sony's warehouse, the replacement will be sent within 7-business days Sincerely, Joe B***

Dear Dispute Resolution Services: Sony contacted the customer today and was given the CEVA tracking number of the replacement TV which is [redacted] The customer was advised that according to CEVA Logistics’ website, the estimated delivery is on However, the customer claimed that someone from CEVA already called him and was advised that the delivery is scheduled for todayWe advised the customer to contact CEVA directly as the tracking information we provided him was based from their websiteThe customer agreed to contact them to confirm the delivery Thanks, Jim C [redacted]

Dear Dispute Resolution Services: Sony contacted the customer via email offered a brand new replacement headphones with a black colorThe ear pad was supposed to be accommodated, however, it is still in back order statusShould the customer accept the offer, the old unit is required to be returned to Sony and the return shipping label will be sent to her via emailThe replacement unit will be sent to the customer once the old unit is in-transit back to usSony awaits for the customer's responseSincerely, [redacted] ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about his Sony 4K Ultra HD TV (XBR75X850C)Sony contacted the customer via email, and explained that a refund is not covered under the manufacturer's warrantyBased on the troubleshooting steps, it was determined that the customer's TV set needs to be replacedSony offered the customer an upgraded and brand new TV with the model number XBR75X850DShould the customer want to proceed with the exchange, he may call our support line at ###-###-#### from Mon-Fri, 9am-6pm ESTSincerely, [redacted] ***

I have received the check in the mail last week, however, I am waiting to do anything with it as I have already filed a civil lawsuite with Sony prior to The check arrivingThey have been served a subpoena to appear in court and we have a mitigation date scheduled for December *, I could no longer rely on their word as they have not fulfilled any of their previous promisesThey have caused me to suffer for over four long months when this process should have been resolved a long time ago and I will not allow them to treat me The way they did and not be held accountable for the actions, or lack thereofThey will now have to go through the court system to settle this since they failed to resolve it the easy way as I have been trying to do with them since day one

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sony did send a repair person out on Friday the [redacted] and he did replace the motherboard and I do appreciate that effort however it did nothing to fix the problem I am now requesting that they replace the TV with a new one and not a refurbished one I bought a new set and it should be replaced with a new one This is after all the only step left Again, thanks for trying to fix it and the repair technician was right on time and very nice but as I said earlier, it did not help at all Please replace my TV with a new one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony 4K Ultra HD TV [redacted] Sony communicated with the customer, and sincerely apologized for inconvenience he had to go throughWe completely understand how frustrating the customer's situation was, however, we explained that Sony's warranty does not cover a refundTo rectify the issue, Sony processed an order for a brand new TV with a different model numberWe placed an order for an upgraded model [redacted] , and according to the CEVA tracking number [redacted] , it was delivered today at around 1:PM ESTThus, Sony considers this case resolved Sincerely, Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/BWe already contacted the customer and we explained to him as to why the order was cancelledWe sent him an email regarding the issueWe would like to apologize to the customer that his order has been cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ [redacted]

We are sorry to learn the customer has a liquid damaged device While Sony does require a valid proof-of-purchase to validate the warranty status, there are other methods to determine the status using the numbers stamped on the back of the device Our call center will be in contact with this consumer shortly to attempt to validate the warranty

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Harjeet Chandwani about the Sony LED HDTV - KDL55W800CSony contacted the customer and explained that based on the pictures he sent us, our service team determined that his TV has physical damage which is not covered by the limited warrantyThe customer disputed the diagnosis and insisted that it has no any damage on itThus, we advised the customer to contact one of our authorized service centers which is Geeksquad to do another evaluation by sending out a technicianThe customer was advised that paying for the evaluation fee will be his responsibilityThe evaluation fee will only be reimbursed if it will be determined that the TV has no damage and the warranty will be appliedOtherwise, he will not be reimbursed and the warranty will not be honoredThe customer agreed with this option and will contact Sony again once the evaluation is doneSincerely, Joe B***