Art Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Muy phone according to advertisement was water proof therefor I do not want to contact warranty servicesI want a refund for what I paidThe phone was not waterproof there for it is advertisement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have only received maybe one or two voice mail messages regarding thisI am at work during daytime hours, by the time I get home and the times I have called I have been put on hold and not helped or brushed offSo please do not act as if you are offering the support you should have since the first time I called in In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services: Sony contacted the customer today to perform further troubleshooting steps with the TV setHowever, the customer was not in front of the TV, thus, he will call back once he gets home, and will speak to one of the Sony's product specialistsIt was also explained that the customer will need to get in touch with Best Buy/Geek Squad should the service be required as the customer has a 5-year extended service plan with themSincerely, Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony TV [redacted] Sony has contacted the customer and offered a buyback for $Customer accepted the offer and buyback will be processed once the TV has been returnedOur turn around time for processing a check is 4-weeksWe shall monitor the caseSincerely,Jim C [redacted]

Revdex.com:At this time, I have not been contacted by Sony Electronics regarding complaint ID [redacted] .Sincerely, [redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL48W600BSony has contacted the customer and offered buyback for $Customer accepted the offerWe requested for the return of the 2nd replacement and a signed settlement letter to complete the buyback processWe will monitor the case Sincerely,Jim C [redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] Sullivan about the Sony 4K Ultra HD TV (XBR55X900C). Sony contacted the customer via email today and the content of the message is below: "Hi ***, Good day! We... received the complaint you forwarded to RevDex.com. We understand that you are having an issue with your Sony TV and we apologize for the inconvenience. Please be advised that since we already confirmed that your TV is for service, what Sony can do is to process a brand new replacement TV of the same model number. We apologize for not meeting your request but Sony is unable to process a refund as it is not covered by the warranty. Sincerely, Grace Sony National Customer Relations"Sony is currently waiting for the customer's response. Thanks, Joe B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has been no attempt by the company to contact me They could reach me at the number provided ###-###-#### or until Friday night ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from David Bookbinder about the redemption code to receive a free movie from Sony RewardsSony communicated with the customer today, and we were able to confirm that the customer received the code on Thus, Sony considers this case resolved Sincerely, Joe B***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] Sony contacted the customer via email and was advised to send Sony a copy of the proof of purchaseOnce the receipt is received and validated, the customer will be contacted with a resolution Thanks, Jim C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the Sony MPPlayerSony tried to contact the customer via phone yesterday and today, however, it went to his voicemailWe left a contact number ((###-###-####) for the customer to call back and we are still waiting for his responseWe would like to know the model number of the MPplayer and the specific website where he saw the advertisement for the said product as the Sony store online close down back on August **, Therefore, if the product was advertised by third-party companies, Sony does not have control about the items being offered from their website(s)In addition, we would like to know where he sent the letter to request the availability of the blue MPPlayer so we can check into this case furtherThanks, Jim C [redacted]

Dear Dispute Resolution Services: Sony explained to [redacted] that his TV is eligible for an exchange, and that we can offer to replace it with the same model brand newWe also provided an upgrade option for the model the customer wanted to get ( [redacted] $plus tax and [redacted] $1,plus tax)The customer refused to accept all offers since this is not acceptable to him and he will just return all his Sony products back to the dealerWe advised the customer that the offers are good within a week if ever he change his mind.Sincerely, Joe B***

Dear Revdex.com,Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] regarding the Sony KDL50W800CSony has contacted the customer and was advised that as of today we don't have the part neededWe do not want him to wait any longer and be with out a television that is why we are offering a brand new replacement for the same modelHowever, should he decline that offer the last option would be to buyback the amount he paid for the televisionWe also sent an email with the same content and we are waiting for his decision on the matterSincerely,Jim C [redacted] ?

Dear Dispute Resolution Services: Sony sent an email to the customer yesterdayThe content of the message is below:"Hi ***, We apologize for the inconvenience, however, we have not received any receipt yetPlease send it to us as an attachmentWe also need the serial number as we do not have it on your fileYour cooperation to this matter is very much appreciated.Sincerely, GraceSony National Customer Relations"Thank you, Joe B***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Tracy Copeland about the Sony Network Walkman - NWZASince we were not able to get a hold of the customer via phone, we sent the customer an email and the content of the message is below: "Hi ***, Good day! This email is a confirmation that we received the complaint you filed to the Revdex.com against Sony ElectronicsUpon checking your file, it shows that Sony processed brand new replacement Network Walkman with the model [redacted] According to the [redacted] tracking number [redacted] , it was delivered earlier todayPlease confirm if you were able to receive itSincerely, Grace Sony National Customer Relations" Thanks, Joe B***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/BAn email has been sent to the customer informing about the cancellation of orderWe would like to apologize to the customer that his order has been cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please paste this link on the browser: [redacted] Sincerely, [redacted]

Dear Dispute Resolution Services: As stated from the previous response, the customer's case was already further reviewed by our engineering team and they provided the same resultWe understand that the customer is not satisfied with the resolutionHowever, as discussed by one of the National Customer Relations representatives, this issue that is not covered by the warranty, even if the TV is still within the warranty periodThe best option we can offer the customer is a discount towards a new purchaseThe customer can call us back to further discuss the offer if they are interestedThat being said, Sony's decision in this regard will not be changedSincerely, Joe B***

Dear Dispute Resolution Services:Since the customer has issues in getting in touch with one of our product specialists, we send the customer an email and asked for the best time we can contact her on the phoneSony is currently waiting for the customer's response.Thanks, GraceSony National Customer Relations

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14A14CXPSony has contacted the customer however we were unable to get hold of herWe sent an email to the customer and advised her to send the copy of receipt to [redacted] with the event no [redacted] on the subject lineWe informed the customer to bring the unit to [redacted] for evaluationCustomer will need to pay the evaluation fee up-frontOnce physical damage has been discarded and the receipt has been validated, we will further review the case and check for options to accommodate the customer’s requestSincerely, Jim C [redacted]