Artisan General Contractors, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11513575, and find that this resolution is satisfactory to me
Sincerely,
Frank P***

*** membership was cancelled and 3/29/was her last payment. She is not being charged anything additional and her account was cancelled

We here at the Milford Edge sincerely apologize for any miscommunication received by *** *** ***We have determined the charge was Erroneous and we will be more than happy to Refund the Amount in FullPlease have *** *** *** respond with a Current Address to we may issue a Refund Check
directly to herAgain please accept our apologies for any confusion and inconvenience this interaction may have caused. Best Regards, *** ***General Manager at The Edge Fitness Clubs of Milford

*** signed up for a month agreement. We have his signatures in all areas. The membership is not conducive upon usage. We also show that *** is past due on his July and August dues. The Edge would cancel within the terms of the agreement if there was a move or a
medical reason. Even though The Edge is not at fault here and it is a matter of *** not using the club, we will cancel the membership to maintain good customer relations

Complaint: ***
I am rejecting this response because: I gave you enough time to cancel the membershipThis is poor business practiceI'm sorry your company is desperate for my addition months payment.
Sincerely,
*** ***

Dear Revdex.com,Our member, *** *** was not charged double for her membership but was charged the Annual Enhancement fee of $49.99+tax on 04/01/This is a fee which every member agree's to pay on a certain date one time per year by initialing that section of the membership agreement upon joining
our clubsIn regards to the complaint about who spoke with Lindsay, we do have an assistant manager named Kati who she did speak with on the afternoon of 04/12/ Kati, our assistant manager, did notify me that Lindsay called back on the evening of 04/12/around 9pm and did apologize about the conversation they had earlier that day and mentioned that she may transfer the membership to a friend or family memberThis was an option that was presented to her by our sales manager, Chris N***, during an earlier conversation and is still an option for if she does not wish to continue her membership

Nothing was stolen from the complainant, her contract was fulfilled with all of her signatures authorizing us to take the payments out of the accountThe statements she keeps making about us "stealing" from her are not true

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** * *** To whom this may concern, My name is *** *** and I am emailing in regards to a complaint I
filed ***)I was contacted by the business manager yesterday, after the case was closed on the Revdex.com website, and was able to come up with a resolution to my issueBecause the case was already closed, I was unable to make a note of the solution on the case, but wanted to email you about the resolutionThank you for your time. Sincerely, Angelica Beerbaum

Morgan from the club let *** know that we did in fact cancel her membership with nothing further due and all past due fees were waived. The reason she had a hard time initially was because she was still within the terms of her agreement. When the club heard of her medical condition,
they made the decision to make an exception and again, cancel ***'s agreement with all past and future dues waived

We indeed made a mistake and apologize for itMember was contacted this morning by the general manager of the club and was given all amenities, previously promised at the original purchase price

*** was contacted via his cell phone on Monday, November 13th, at approximately 3:33pm Eastern Time, the call went straight to voicemailA message was left for *** to please call backNo call back was receivedSecond attempt to contact *** was on Tuesday, November 14th at approximately 3:01pm Eastern Time, the call went straight to voicemailA second voice message was leftAn email correspondence was sent shortly thereafter at approximately 3:10pm to answer any questions and/or concernsAt approximately 3:22pm *** called me back, we discussed his concern*** was asked if I could call him back to see about meeting his request*** agreed to a call backAfter a bit of research, *** was called back and informed that his request could be metHe was also advised that he would get an email correspondence with a new agreement granting him the downgrade request on the morning of Wednesday, November 15th*** was informed that his final payment within his current term would be processed as on November 30th, and his new payment amount reflecting the downgrade will begin on the date on the agreement sent to *** and will continue to be billed every month thereafterOnce *** reviews, signs the agreement and returns the signed agreement, his membership agreement will reflect his downgrade request

To whom it may concern, *** *** (***) is still within her month agreement, if *** wishes to cancel her membership, she may contact *** *** at *** and state she wishes to cancel her membership Thank you!

Hi ***
I apologize for the experiences you've had regarding this in the pastThe email you recently received was sent in error due to not being properly taken care of in the past but I can assure you that I will be taking care of your account this morning so that this matter does not
come up again. I will be in contacting with you this morning to confirm that it is taken care of Please let me know if you have any questions or concerns,Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12054214, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, it is great to finally
get this issue resolved in regards to cancelling my membership thanks
*** *** ***

To Whom It May Concern;General Manager at the club honored *** ***'s downgrade request at no chargeMember is all taken care of.Thank you!

Before this complaint was filed, this member was cancelled with nothing further due and all past due payments were waived. There is no refund to give because no monthly payments were taken

To Whom this may concern
On December 30th The Edge Fitness Club emailed *** *** Collection Agency requesting *** *** to be taken out of collection with no further due Today January 15th The Edge Fitness Club forwarded
the same email to *** *** along with requesting this to be taken off *** *** credit score

Good morning.We have left *** two messages since Tuesday, April 19, 2016. She has not responded. On Wednesday, April 20, 2016 our Facilities Representatives came out to perform a full inspection of all the spin bikes in the studioSome adjustments were made during the
inspection as well as performing routine maintenance. We will reach out to *** again next week if we do not hear back from her by then. We are hoping to meet to not only update on her on the actions already taken but to also inspect her equipment. A loose or broken cleat can also make it difficult to disengage from a clip. We will need the spin shoes here to rule that out. The Edge Fitness Clubs of Trumbull runs one to two spin classes a dayThere are a total of bikes in the spin studioSince this original situation, no additional complaints have been reported.In closing, please know we are doing everything possible to swiftly resolve this situation to our everyone's satisfaction.Respectfully,Sandy T***Sandy T*** | Supervisor |The Edge Fitness Clubs of Trumbull** *** *** *** *** ** ***
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