Artisan General Contractors, Inc.

Complaint: [redacted]
I am rejecting this response because:After getting legal advice about the agreement I was offered me, I found some areas of concern. If you can give me a call tomorrow, anytime after 3:00pm will be good to discuss this concern.
Sincerely,
[redacted]

This member signed up for training on October 12th 2015.  After her initial session, her personal trainer was obligated to miss work due to being hospitalized with an illness. This member, (along with all of the trainers other clients) was contacted and given the option to train with another...

trainer in the meantime.  The contract that was read and signed by the member clearly states that the total amount of the service is broken up into two separate charges, however both of those charges add up to the original total that was initially agreed upon.  During her first month of service there was a club error that lead to the member being charged less than she originally signed up for. Due to the fact that this was a club error, we did not hold her responsible.  Following the first month, the correction was made to her service that would now charge her the exact amount that she signed the contract for.  Management explained what had happened with her both on the phone and in person. Following his medical leave (1 week),  her trainer was clocked in each night that she was scheduled for.  Most of her training sessions were completed, unless the member did not attend without canceling. If at any time, one of her training sessions would start late, the trainer would still honor the full time session by training over her original schedule. This did not happen often.  On 1/4/16 her trainer was clocked in and did not have a client prior to her session that would have caused him to run late.  This member checked into the gym at 6:02pm on 1/4/16 when her session was due to being at 6:00pm.  During that session (her last session of the service) the trainer had gone out of his way to provide her with workouts that she can perform on her own.  This member filed a financial complaint to the ** who has since been replaced.  Once our new ** (hired the last week of December) was informed of this matter, he took immediate action and contacted corporate to issue her a refund check. The check request was sent out on Jan. 7th 2016. Our corporate office has received the request and has sent this member a refund check.

The Edge and I have resolved complaint

We apologize for your frustrations and are sorry to hear of your pain. All of our trainers are certified and work hard to get their clients results. Unfortunately, we have looked into your account and noticed all but for 4 sessions were used. The remaining 4 were applied to your...

membership dues. We see you are still an active member and using it mostly every day which we are excited about. For further assistance please email [redacted]

We reached out to [redacted] on January 25th to help rectify this problem and have yet to receive a call back. We would be more then happy to help cancel her membership for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The gym have issued a refund of the fees and I find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The Edge Fitness Clubs has refunded Will $73.29 and apologizes for any inconvenience.

This man is not being honest,I was accused of training in their facility and that was not the truth in either scenario,the previous Friday,I was working out the entire time I was in the gym. I was upset because he humiliated myself and [redacted] in front of the gym by accusing us of doing training sessions. We own a small training facility in [redacted],no where near the size of a gym.  I was not treated fairly and [redacted] was not my guest on this Friday he came in with another gentleman. There were four of us trying to do a workout that never got started because we were being harassed by [redacted] I have worked out at several gyms and never had an issue. One of his trainers watched myself,[redacted] and another friend workout,he then went and informed [redacted]..[redacted] also informed me that he researched my information on my social media accounts that are no way connected to the Edge Fitness Clubs. I want him to show the videos of Both Fridays so that you can see what this man is saying is not true.And he assumed I was taking a video of people in the gym because I took my phone out and went on my social media. I encouraged [redacted] to leave the gym because [redacted] was upset at the treatment we both received in this gym. Had I known that the Edge Fitness does not allow trainers to purchase gym memberships and workout in peace with friends with or without friends I would have never paid to come to this gym. I was thoroughly disrespected and discriminated and also humiliated in this gym. They broke their agreement. I broke no rules that were on their agreement.They create rules with extreme prejudice,when they don't like someone in their gym they will great rules to kick them out of their gym. They have horrible customer service. The customer is always right,but whatever their trainers say goes,whether it is the truth or not!!!!.   PLEASE SHOW A COPY OF BOTH VIDEOS  From Friday April 21st and April 28th...You will see that all I was trying to do was workout.
[redacted]
I am rejecting this response because:
Sincerely,
[redacted]

This member did fulfill their obligation for a 30 day notice to cancel their training so he will be receiving the refund via check. We apologize for any confusion that was conveyed on our part and will rectify the situation immediately. Our employees always want to maintain the highest level of...

customer service to ensure a great experience for all members and we apologize for not delivering on that in this case. The membership will be cancelled at this time and a refund is being processed for the personal training payment. Thank you