Artisan General Contractors, Inc.

Complaint: [redacted]
I am rejecting this response because:The statement from the Edge is not accurate. I was never contacted by the gym about the trainer missing due to illness. I went to the gym for my first session and had to leave because he was not there. I was informed that night - when I was at the gym, that he would not be in that night. The next week I went to train with him and again he was not there, I ended up training with another trainer but this was not something previously set up with me or that I was made aware of. I have no phone records of being contacted or emails from The Edge where they communicated any of this. So that was 2 weeks, not one. I understand it was medical leave and not something he could have avoided, but the gym should have called and cancelled the training or let me know it would be rescheduled/done with another trainer instead of waiting for me to show up only to tell me to go home (first time) and to train with alternate (2nd time). Also, if my trainer did not have a client before me, and waited only less than 2 minutes before going into the office and not coming back out until 6:05, he was 3 minutes later than I was, again, resulting in a loss of 17% for that day- just for one example. I paid close attention to this due to the many mishaps in billing and lack of transparency I've been experiencing from this facility. Next, I never received the promised nutrition part of the personal training program. My trainer repeatedly said that he was "working on it" or "I'd get it next week" From October to January I did not receive anything regarding nutrition, a critical part of health and wellness to pair with exercise. I first filed my complaint the day I realized my card was overcharged. This was December 14th, 2015. I have called several times since and been told time and again that a check has been mailed out. The 4th, and most recent time a ** told me a check was mailed out (Julio) was on last Tuesday, January 12th, 2016. It is now January 19th, 2016 - a full 7 days past. I have even spoken to workers in the post office and they told me that it does not take that long for a piece of mail to get from [redacted] Additionally, Julio, a manager from Milford, gave me the number for the corporate office. He told me the hours were 9am-5pm M-F. I have called this office several days during the week, during their hours, and have not gotten through to a single person. I have left messages on the following lines: customer service, personal training, payroll and benefits, and any other extension that the phone menu allows me to get to. I have been leaving messages for about a week now and none have been returned. I called Milford and spoke with Julio at the Edge to ask for a direct contact line with someone who could give me an honest explanation of where my check is. This is not a refund for something I changed my mind on. This is not a refund for sessions I didn't call and cancel for, this is a refund for a mistake made by The Edge, for a month of disputing with them, my bank, corporate office, and now Revdex.com. This is a refund for not honoring the contract. I am asking for a full refund of my final month - $249.08. 
Sincerely,
[redacted]

We have reached an agreement with the member to refund 92.47. This covers the months and enhancement fee for the months the member did not use the facility.

To Whom It May Concern: We have looked this over and apologize for any confusion. Per the terms of our agreement we do require a 30 day notice to cancel which will be a minimum of 2 months of training.

To Whom It May Concern, The member signed an agreement that states they are responsible for any payments that fall within 30 days of their cancellation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me provided I receive a refund within seven (7) days of the date of this response.  
Sincerely,
[redacted]

To Whom It May Concern, A refund has been processed to this member. Her membership is also pending cancel. We apologize for any confusion. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me. Glad they were able to take this matter seriously and in a timely manner. Thank you.
Sincerely,
[redacted]

After further review, [redacted] was a loyal member for her 12 month term. There seems to be some confusion with her last payment and cancellation procedures. On March 30th, her payment did not go through, which would have been her last payment within the term. [redacted] was notified via text from...

both the club and [redacted] Financial that she was past due. She ended up paying her March dues on April 3rd, 2017. We waived her late fee, because she has been a loyal member and has never been late throughout her term. According to [redacted] notes, she spoke to them on March 31st regarding a cancellation and her past due payment. Pending cancellation status was authorized by [redacted] Financial on April 5th, holding her to a 30 day notice from that day, which included one more payment of $31.58 on April 30th. I went ahead and waived her late fee for her final payment, so to complete her cancellation, she is required to pay a total of $31.58. If she chooses to update her card on file, she will have her last payment at $26.58, but because her card is invalid, the rate has increased by $5. I hope this resolves the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
HOWEVER, I wish the business to contract me at ###-###-####. I have to change my payment information.
Sincerely,
[redacted]

This membership has been canceled effective immediately but due to use of the facility in March, we will not be able to refund the requested amount. We spoke to the member and asked if he tried to speak with anyone while he was in the club working out, and he told us no. The certified letter...

was also sent to the wrong address and therefore was never received by [redacted] Financial. We came to an agreement with the member and this issue has been resolved.

[redacted] did sign and complete all proper paper work to cancel his personal training services in agreement to pay final invoice. As a customer service courtesy we will refund said charges as [redacted] as he has since moved out of the area and will no longer be able to use our services. We...

apologize for any miscommunication and for lack of follow up and would never want any member to feel they were being taken advantage of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me - as long as the Edge cancels this membership.  Also - I stand by my complaint that the Edge does not promote a compliant point of sale environment - I had no idea I was committing to a two year agreement.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was told I only have 8 sessions including 4 additional sessions with the last payment of twice a week. There has been conflicting information. I paid for twice a week and only received 4 additional sessions this month when I already had 4. Nevertheless I do not want any of the sessions due to their incompetence and bad business practices. The issue here is resolved because I don't want anything to with this company. Unfortunately I cannot cancel my membership until "May" and make sure to take the payments off auto renewal before they stick me with another year of membership. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]
[redacted]

Personal training was bought by the client, paper work was done and clearly explained. Later during the week the client wanted to cancel the training service, paper work was filled out. Typically there is one more bill, however we did the client a favor and did not hold them to it. The client now...

wants us to refund all of their money back for something that they signed up for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.P.Sthank you for your help. 
Sincerely,
[redacted]

Hello,  [redacted] membership has been cancelled due to this misunderstanding and the mother has been made aware. All member's receive a copy of their agreement with terms and cancellation policy.  Thank you.

From: [redacted] Sent: Tuesday, June 28, 2016 1:21 PMTo: [redacted]Cc: [email protected]: Edge membership/Revdex.com complaint #[redacted]Dear [redacted]Re:  Revdex.com complaint letter [redacted]I have received a letter from the Revdex.com regarding your...

membership. Please know that our policies do require that while you are still within the terms of the agreement, you aren’t able to cancel unless there is a  move or medical reason.Please know that due to your extenuating circumstances, I have made an exception of proof for cancellation & cancelled your membership. I hope all is well & this is one less thing you would need to worry about.  As I can’t answer on the website, I am sending you an email directly.Best,Shannon

We will cancel her and refund last payment.