Artisan General Contractors, Inc.

We are willing to waive the $49.99 annual fee to help resolve this issue amicably and peacefully. Thank You, if any further information is needed please let me know, thank you.

To maintain good customer relations, we have cancelled this
member & refunded the enhancement fee.

From: [redacted] Sent: Monday, February 05, 2018 10:11 AM To: [redacted]...

Subject: Re: [redacted]   Good Morning,   Thank you for responding to my call made on 2/2/18. I have received and read the response from the business in regards to the complaint I made. I however accept the refund.   Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:In my complaint I outline that there was an immaculate withdrawal on 12/30 and 1/30.  I also reference the business (Edge Fitness) informing me that the reversal of the 12/30 withdrawal would be accepted by their business if done via my bank.  After investigating the bank was rejected this and issued a charge for this in December.  Two concerns:1.12/30 should not have shown a withdrawal as the cancelation took place in November. 2. 1/30 withdrawal was verbally told me not going into the system.  Not only did it, but every attempt at resolution outlines a refund is being cared for finally and never was.  As mentioned in my original complaint the march withdrawal was a reflection of the December 30 personal trainer fee that I was informed was all set being done via my bank.   For months Ty's I am waiting on a refund of $82 and change and to hear that the business told the bank they aren't releasing funds for dec30 is insane.  You owe me $165 and you are avoiding the issue in providing my refund!!!!!!
Sincerely,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did receive a call from Edge however am not satisfied with the membership cancellation.   I am puzzled why my membership could not be simply cancelled when I requested it last September and I had to be involve the Revdex.com to finally get a response.   I was told I could not be reimbursed as I visited the gym in March.  I was home for break visiting my parents who are local.  Why shouldn’t I use the gym? I was paying and couldn’t get Edge to stop charging me or call me back.   I am happy to deduct the $10.62 for March but would like reimbursement of $103.09. 
Sincerely,
[redacted]

I spoke with all parties involved - [redacted] and Brendan Vi[redacted]employee). I have attached a copy of [redacted] training agreement that states 30 day cancel for training which is signed by member. After reviewing recent billing with [redacted], she was not charged $328 as she stated but...

was charged $181.14. Matter has been resolved with member by accepting her cancellation with nothing further due.

I apologize for her frustration. I looked into the account and she first contacted [redacted] Financial 6/5/17 regarding cancellation. She is responsible for any payment that falls within those 30 days. We weren't able to charge her account for her June oayment until 7/21/17. She was never charged any late...

fees. If she has any questions she can contact me at [redacted]. Her account is now cancelled with no further due.

I do apologize for the misunderstanding. Looking back I do see that my sales manager Morgan cleared [redacted]'s account from collections and collected the final payment. It should have been cancelled and removed from our system so there may have been confusion during the process. [redacted] will no...

longer receive emails or calls about her account from The Edge Fitness Clubs. I am personally making sure her account is cancelled and cleared of any debt. We will compose an official letter stating this and have it sent to [redacted].Thank you

Fr[redacted]
[redacted]
[redacted]
[redacted]Good afternoon, As of 07/01/2016, I received the check for the full amount ($186.82, dated06/25/2016) Thank you for your time [redacted]

To whom it may concern.  Member, [redacted], originally signed all signatures including the promissory note to pay 12 consecutive monthly payments of $19.99 plus tax. There is no record of member complaint regarding class but this will be investigated thoroughly.  Will be contacted...

directly to figure out best course of action moving forward.  Thank you.

Complaint: [redacted]
I am rejecting this response because:when the representative sat with...

me to go over the contract and the training program he failed to shared that information with me. Had he communicated that I would have never signed up. I don't have the money to cover a second month why would I put my self in a position to not be able to pay? I did cancel for future months but I don't have the money to pay for a second month that's why I told him face to face that I'm just trying this out that I ONLY want one month why didn't he correct me and at that moment tell me that is a 2 month commitment.  This is is so unfair it's not a confusion how you are making it look. 
Sincerely,
[redacted]

We have left a voicemail on the customers phone to resolve issue on 5.9.17 as well as 5.10.17.  We have not received a call back regarding the complaint.

Complaint: [redacted]
I am rejecting this response because: I already have a trainer and due to medical issues, it is not wise to see anyone else. I also do not trust these people as they have already tried to steal money from me twice before. If I reject the training sessions, they are essentially stealing the money they have already collected. Not only are their trainers not competent but they barely train and are not able to meet the client where they are. Getting my money back is the only thing I will accept at this point. I do not think it says in the contract you cannot get your money back. I have no desire to work this out with a gym who had tried to steal from me for the last three years. 
Sincerely,
[redacted]

To Whom It May Concern:   I have been contacted by The Edge Fitness Clubs and my membership has been canceled.  I would like to remove my complaint #[redacted].     Thank you very much, I feel that without Revdex.com, I would have not received a resolution.   Warm Regards, [redacted]...

[redacted]

FYI:  this member was cancelled with nothing further due.   Thanks.

From: [redacted] Sent: Thursday, June 22, 2017 4:34 PM To: '[redacted] Subject: RE: Complaint from May   Thank you. I did ask the GM for a reimbursement and he said he could not do anything about it since the policy stated they aren’t responsible for lost items. I think he just stuck his tail between his legs because he did not believe I was going to really file a complaint on Revdex.com. Thank you so much for resolving this for me! Much appreciated! J

We have contacted the member to help her out. We are aware of the issue and will make this right with her. The account is cancelled with no further due.

Club manager met with member to review complaint and they have resolved the issues.Her schedule was reviewed.  It was determined that she and the trainer both cancelled sessions.Member did not show up for 4 of her sessions without cancelling them within the 24 hour time frame required by the...

signed agreement in place. The club will give her complimentary sessions to compensate for them. Member only wanted training for 2 months but did not fill out required paperwork to cancel her recurring service. The automatic withdrawal for her third month of training has been refunded to her account.

Complaint: [redacted]
I am rejecting this response because: the Edge Fitness Clubs employees' actions resulted in bodily injury (a severe back sprain) and accompanying healthcare expenses.  The Edge Fitness Clubs can start by agreeing to pay [redacted] and [redacted]  Please notify me of your decision by October 31, 2017 so I know whether to bring this issue to Small Claims Court.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]