Artisan General Contractors, Inc.

I have looked into this account and apologize for the inconvenience this may have caused. I have placed a refund for the amount of $49.99. It will take 3-5 business days. Thank you!

We apologize for this happening and I am glad I was able to help. We have removed all information from our system to ensure this doesn't happen again. We also contacted our billing company to make sure membership was cancelled out with no futher due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as they come good and on their promise on which they have greatly disappointed me so far.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am showing the balance of your account is $488.95, the reason for the balance is because you signed up for a 2 year agreement and you have some late fees. We offer a forgiveness program that is much cheaper and could help your situation. Let me know if you are interested. [redacted]. Thank you,...

we hope to resolve this matter.

Sammy,We looked into the notes from [redacted] regarding your cancellation attempts.  We are unable to decipher what documentation you submitted for the cancellation, however, we show that you have made attempts and in good faith we are cancelling your membership effective immediately with nothing...

further due.  I apologize for the inconvenience and hope that you if you are ever in the area again, you do choose to join our health club. In Good Health, The Edge

Hi [redacted]I sincerely apologize about the contract not being clearer to understand. I will talk to the staff about providing a clearer cancellation policy when selling memberships. I also apologize for the way you where treated over the phone when you tried to get answers about the contract. To...

resolve your issue I have gone in and canceled your membership effective immediately.

To Whom It May Concern:Per the terms of our agreement, a written 30 day notice is required for cancellation.

The client claimed that she was promised a refund but we do not do refunds on personal training. We tried to correct the situation and get her with another trainer, however she declined that option. We are more than willing do offer her service for the sessions that she paid for and do what we can...

to make her happy

The membership for [redacted] was cancelled as she had specified. Training clients are able to continue training whether or not they have a valid membership. Per our personal training contracts, 30 days written notice is required to cancel personal training which was never given to us....

The membership to our facility gives guests access to our machinery and facility while not working with a trainer. We do have some members that cancel their gym membership but continue to work with a personal trainer in our facility. When [redacted] cancelled her membership contract, cancellation of her personal training was not brought to our attention. The $85.08 charged to her account was the monthly $21.27 that covers our Edge Strong classes with personal training which was 4 months past due. Her training contract has been cancelled going forward but the previous balance was still owed on her account.

After being yelled at and sworn at my this customer I polity told her a card has to be on file in our system and that it does not allow use to take a card off file without another form of payment. She signed the agreement for the membership and was held responsible for the payments. She was upset...

with this out come and came down to our club and started yelling at all of our staff, the police were called and she was later asked to leave the club by them. I also spoke with her husband and I explained the situation to him and explained that I was willing to help them in anyway I could. I let him know that we would be glad to take the charges off of the current card and put them on another card so that we could remove the card on file and replace it with another one.

Brian, we apologize for this happening and I am glad I got to help you and ensure you this won't happen again.

We have apologized and contacted the member to make this right with him!

After researching this complaint, it looks like he never actually tried to cancel until the account went delinquent.  At the time he tried to cancel, he was still past due which is why it went to collections. To retain good customer relations, I will have him removed from collections.

The client signed up for twice a week training and later dropped down to one time a week but the twice a week rate was still honored for her until she decided what she wanted to do. She then submitted 30 day cancellation notice. After cancel is submitted there is always one more billing cycle and...

that last bill reflects the initial service that was set up, in this case it was two times a week. The last bill she received was for eight sessions, she can use those sessions at anytime.

Hi [redacted]First and foremost, let me apologize for any inconvenience you may have experienced at The Edge of Manchester. Although our Guest Policy states that any member is allowed to bring a local guest, over the age of 18 with a valid CT state ID for one complimentary workout, it also states that...

we reserve the right to change or add to these rules and adopt new ones, as we feel necessary for proper management of the club. Unfortunately, the signage stating this temporary policy change was moved from our Front Desk to a Membership Advisor desk and it was Management's mistake for not returning it to the Front Desk for clear view.  I also apologize for the manner in which you feel our Front Desk staff handled the situation. It is our policy that all employees of The Edge treat our members and their guests with respect and courtesy. This is not a common practice at The Edge and the issue will be handled internally.  We welcome you to bring your guest in for a complimentary 7 Day Guest Pass. For any other questions or concerns, please feel free to contact club management at your convenience.

This member signed up for training on October 12th 2015.  After her initial session, her personal trainer was obligated to miss work due to being hospitalized with an illness. This member, (along with all of the trainers other clients) was contacted and given the option to train with another...

trainer in the meantime.  The contract that was read and signed by the member clearly states that the total amount of the service is broken up into two separate charges, however both of those charges add up to the original total that was initially agreed upon.  During her first month of service there was a club error that lead to the member being charged less than she originally signed up for. Due to the fact that this was a club error, we did not hold her responsible.  Following the first month, the correction was made to her service that would now charge her the exact amount that she signed the contract for.  Management explained what had happened with her both on the phone and in person. Following his medical leave (1 week),  her trainer was clocked in each night that she was scheduled for.  Most of her training sessions were completed, unless the member did not attend without canceling. If at any time, one of her training sessions would start late, the trainer would still honor the full time session by training over her original schedule. This did not happen often.  On 1/4/16 her trainer was clocked in and did not have a client prior to her session that would have caused him to run late.  This member checked into the gym at 6:02pm on 1/4/16 when her session was due to being at 6:00pm.  During that session (her last session of the service) the trainer had gone out of his way to provide her with workouts that she can perform on her own.  This member filed a financial complaint to the ** who has since been replaced.  Once our new ** (hired the last week of December) was informed of this matter, he took immediate action and contacted corporate to issue her a refund check. The check request was sent out on Jan. 7th 2016. Our corporate office has received the request and has sent this member a refund check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My name is [redacted]r and I am the General Manager of the Orange Location.  I am the staff member who cancelled her membership. This situation actually begins the previous Friday.  [redacted] had brought a friend in here named B[redacted] for our Free Friends Friday promotion.  While they were...

here they were observed as potentially training people on the gym floor.  Nothing was said to them that day but we did find out that [redacted] and her friend [redacted] who she brought in here have or are affiliated with a personal training studio not far from our Orange location.  When we found out officially that they were trainers and there were already suspicions of them training on our gym floor we knew that something needed to be said next time they came in.  All of the following is on film if a reference is needed.  When [redacted] came in on the Friday morning mentioned in the complaint I approached him and pulled him to one of our sales desks and started telling him about our policy of training people in our gym.  I used examples such as if he would allow people to train other people in his facility and he agreed he would not.  I described what we look for and gave him a very detailed explanations of our policies.  While I was speaking with [redacted] came over by our desk and became agitated and started raising her voice which could have caused a disturbance in the whole gym. I brought them both into the office to have a more detailed discussion for both of them to understand what our policies are and how it is unacceptable for them to workout with people and give trainer instruction to each other or people they are with. They eventually agreed to what we were talking about and I let them go workout for the day.  They went over to our turf area and while I thought, and was told they were working out together eventually 3 other people came into the area and started watching what they were setting up. [redacted] was pulling typical gym training equipment out of his bag such as an agility ladder, battle ropes and cones and a slam ball. He was obviously setting up a circuit and was starting to instruct the people that were coming over on what their workout was going to be.  This is done before any workout in a gym class/training setting. This was obviously training and fell under the description of training I had given to them.  They became very angry and one of the people over there began speaking to me as well. Eventually the other members in the area dispersed. I asked [redacted] and [redacted] to leave the gym and [redacted] started a phone video of other people working out together in an attempt to show others were working out together as well.  I interviewed anyone she videoed with her phone after the incidents and have their names and numbers. They are both members of our and witnessed everything. They would be willing to give testimonial for the days activities and all of this is on camera.  After she was video taping and was asked to leave the gym [redacted] sat on the ball in the middle of the turf because he wouldn't be escorted out of the club. [redacted] wasn't a member with us but [redacted] was and this is why her membership was cancelled and will not be refunded in any way.  She has a copy of the cancelled agreement that clearly states management can discontinue a membership for any reason. They were given fair notice, disobeyed that notice, created a scene where we have witnesses to corroborate this and gave false testimony in the complaint above by not describing the other incidents that surrounded this situation and they said they were doing what other members were doing which if you watch the camera they were doing something very very different from other members.