Artisan General Contractors, Inc.

To Whom It May Concern, Per the terms of our agreement a day notice is required for all cancellationsAll members are responsible for any payments that fall within those daysAll members must move miles away or more from any Edge location to qualify for early termination

To whom this may concern, *** had been reached out by our sales staff with offers to rejoin our facilityAll of her contact information has now been removed and she shall not be contacted moving forward Thank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have been in Arizona since April I will attempt to speak with manager of the Edge either tomorrow or SundayShe was not in today when I calledI will get back to Revdex.com after speaking with her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Just to note, I did provide documentation from a physician of my disability (cancer) since I am in treatment I am unable to use the Edge facility.Thank you for your assistance in this matter
Sincerely,
*** ***

I have just looked through your situation and I completely understand your situationI am sorry for the confusionI will see that you and your fiance's memberships are canceled

To Whom It May Concern, The member was refunded for her sessions 3/It will take 3-business days for the member to receive it on her ***She still has sessions she can use from September and November. Please let us know if you have any questions

To Whom It May Concern, We have reviewed the membership agreement and we require a day noticeThe member’s bill date was the 20th of each month, when a member provides their day notice they are responsible for any payments that fall within the day written noticeThe member requested
her cancellation on February 21st, 2018, her March 20th, payment falls within the day notice, thus making the member responsible to pay the March invoiceThe member has stated that she will not be paying the final payment, failure to make the payment that falls within the day’s notice will not cancel the members membership and will result in the membership going to collections due to the member not paying her final payment Thank you, Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: 1***
I am rejecting this response because:
Sincerely,
*** *** nowhers in the paperwork does it state that you cannot get a refund for services that I DID NOT AND WILL NOT RECEIVEThere is no contract, but the company is trying to state that there isThe man specifically stated that there is no contract and you can cancel at any timeThe cancellation form state that you will only be charged for session booked prior to the cancellation dateI had no sessions booked priorThey were all booked for AFTER the date of cancellation, hence me cancelling and expecting to not be chargedInstead the company feels they can charge me for OPTIONAL services that bear NO CONTRACTThat's cheating people and it's unethical

The Edge reached out to the family directly and cancelled the membership.Tell us why here

On May 30th, a member by the name of Christianne called in to speak with me in regards to her lost item At this point, this was the first time I had heard of this issueI informed the member that I would speak to my staff to see if we can help locate her item, however company policy does not
hold us responsible for any personal lost itemsAfter individually speaking with each staff member, I was unable to identify who Christianne originally spoke with that informed her that we had her lost itemEvery few weeks or so our staff disposes any misplaced item that has not been claimedIn the past, we have had members claim items that they had previously lost which were held aside for themIn this specific situation, I was unable to locate her item by the time it was brought to my attention I also failed to identify the female employee that claimed to have the itemChristianne did not ask for reimbursement, however clearly stated her frustration and rightfully soI apologized for the situationWe will be crediting her membership account for FREE monthsThe total of this credit will be $

The Edge Fitness Club of Norwalk emailed Swift Funds Collection Agency on 7/7/to remove account # 1*** *** *** *** out of collections with no further due

To keep good customer relations, the EDGE has cancelled your membership

Good morning, I spoke with a manger from *** *** and this was taken care of yesterdayI reviewed the account and we took care of her and canceled the membershipAny other issues or concerns please let me know or contact me at the club*** *** ***

We have checked several times with our billing company to try to confirm that that payment was withdrawn in March, as the member stated, and they are unable to confirm thisIf a payment was indeed processed we absolutely issue a refund ASAP to the memberHowever we are unable to have
sufficient confirmation

Complaint: ***
I am rejecting this response because: Fees were not waivedIreceived a cancellation e mail yesterday 1/5/17, I was harrased and had to pay *** *** $50.00.Money order number *** Dated 12/27/ becasue I was been thretened with damage to my credit if I di not pay.
*** ***

To whom it may Concern, We have looked into her account and all agreements are signedManagement has tried to reach out multiple times to coordinate a sit downWe also have adjusted her bill to be charged (30) minute sessions instead of (60) minute sessions. All sales are final and
the member isn't eligible for a refund. Thank you,

Member did have an account in collections that was not removed, therefore there were duplicate accountsI have removed account from collections and cancelled both accounts no further due and processed refund through our billing company as requestedI have contacted member to inform him as well
This was an error on our part and has been rectified accordinglyWe apologize for any inconvenience to the member

[redacted], our third party billing company, received their first call on April 18 from [redacted] regarding a cancellation.  Per the terms of the agreement, which clearly state  the cancellation terms that [redacted] initialed and signed off on, we require the cancellation request be emailed in...

writing (to prevent what happened here, where a member claims they cancelled but there is no paper trail anywhere).  If [redacted] can provide us with proof of cancellation previously, then we would be happy to refund any monies paid,  Otherwise, [redacted]'s membership has been cancelled immediately with nothing further due.