Initial Business Response / [redacted] (1000, 7, 2015/08/19) */ Mr [redacted] called ASF Payment Solutions on 6/16/inquiring about canceling the membership to [redacted] At that time, he was informed that he needed to provide a 30-day written request to cancel, a $cancel fee and all payments that fall within the 30-day notice are due and payableMr [redacted] disputed the cancel fee and that is what we told him we would look intoHowever, that did not mean he didn't have to send the written request to cancelWhen looking into the cancel fee issue for Mr [redacted] , we were informed by [redacted] ATA to refer the [redacted] 's to the facility to discuss that with themMr [redacted] did not send his written request to cancel until 8/6/Because of the 30-day written notice requirement, that means that his 7/and 8/payments are due and payable before we can finalize the cancellationThis is not our decision, this is all based on the cancel terms within the [redacted] 's agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We have been working with Mr [redacted] for a couple weeks regarding his cancellation request We were able to get Mr [redacted] an extension on his September 1st due date so that he could get a copy of his USPS change of address confirmation to us We did receive the Post Office confirmation and his membership will be canceled as soon as the cancellation fee is paid That payment is set to auto-withdraw this week
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Per Mr [redacted] 's request, ASF Payment Solutions will no longer be contacting them regarding Mile High Karate
[redacted] signed a year membership agreement with [redacted] *** His 1st month was free and the agreement states he would then pay monthly installments We did receive his request to cancel due to the fact that he moved At that time, we informed him that he needed to provide proof of move, keep the account current and pay a cancel fee of $ Everything we have asked for is outlined in the agreement he signed and agreed to We cannot cancel [redacted] membership until he provides the information we have asked for
[redacted] recently started doing business with ASF Paymant Solutions During the member transfer process, some members that were canceled, were transferred to ASF as active members to be billed Ms [redacted] contacted us on 10/21/and advised us that she had canceled her membership earlier in the yearWe asked if she had proof of the cancellation and asked that she send the proof to us so that we could research her claim She sent us her proof that same day We started our research the next day Unfortunately it took more time than we would expect to receive answers to our research However, we were able to confirm the MsLee's cancellation and canceled the account yesterday We emailed a cancel confirmation this morning I do apologize for any frustrations Ms [redacted] experienced during this process
ASF Payment Solutions originally attempted to withdraw [redacted] Janaury dues on the 4th His bank reported to us that he did not have sufficient funds We did have a conversation with him on January 5th regarding the issueWe asked [redacted] to send us proof that the funds were available when we attempted to deduct the paymentHe refused and in the end we waived the "NSF fee" as a one time courtesy
Complaint: [redacted] I am rejecting this response because: [redacted] shows that I have cancelled and the owner contacted your company in regards to why you are still charging me Sincerely, [redacted]
ASF Payment Solutions and Mr [redacted] have been in communication since he filed a complaint with the Revdex.com With his help, we were able to locate the secondary account that was causing the multiple bank draftsWe will be issuing a refund in the amount of $and his account with ASF has been canceled.We would like to thank Mr [redacted] for his patience and his assistance in helping us resolve this matter for him
Initial Business Response / [redacted] */ Ms [redacted] did not meet the distance required to cancel her membership per moveShe then sent ASF a letter from the V.Aregarding her disability that predated her signing up at the gymThe letter from the V.Ais dated December and she signed up at The Pink Physique in October The disability clause states specifically, "if the member becomes totally and permanently disabled during the membership term" the member may then cancel for that reasonMs [redacted] knew of her condition prior to signing up and therefore does not qualify for cancellation per disability Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all the letter was not dated in 2013, if they were not incompetent they could clearly see, the letter is dated for May They are not reading the letter correctly, and are trying to hold me in a contract to a GYM that I no longer useI have never been subjected to such an approach to try to get more and more money from peopleIf the gym does not have a problem with my withdrawal, I do not understand why I am having to batlle with ASF STAFFThey are rude and unprofessional in the way they conduct business, Final Business Response / [redacted] */ He disability rating was raised from 70% to 100% on December 13, according to the letter she sent to usWe cannot cancel due to the fact that she knew what her status was prior to signing up for The Pink Physique in November
The facility Mr [redacted] signed up for is still open and fully operational They moved miles from their original location The State's Attorney's General office is fully aware of what has occurred We are not in any position to cancel Mr [redacted] 's membership
Initial Business Response / [redacted] (1000, 9, 2015/09/16) */ Mr [redacted] signed a membership agreement stating he will pay monthly installments at $a month beginning 8/22/We researched his claim that he canceled with [redacted] within hours [redacted] notified us that Mr [redacted] had not attempted to cancel with themHis term agreement can now only be canceled if he should become permanently disabled or if he moves more than miles from the facilityRegarding Mr [redacted] 's comments about my employee, Ms [redacted] ***- [redacted] ; she has been nothing but professional in her communications with himI would be happy to forward the email string between Mr [redacted] and Ms***- [redacted] tot he Revdex.com for reviewShe replied to him two timesHis accusations that she emails him daily are completely falseAt this point, he is expected to fulfill his commitment to [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already cancelled the membership, within hoursThey are attempting to force payment and extort money from meThe more and more they expose themselves some this the more and more people I am telling this story I cancelled the membershipI'm not paying for itStop trying to fraudulently charge me Final Business Response / [redacted] (4000, 14, 2015/09/30) */ [redacted] states [redacted] did not attempt to cancel his membership within hours of signing itWe do not have any record of a cancel request at ASF Payment Solutions either
ASF Payment Solutions is the payment processor for the location that [redacted] joined We also facilitate the cancellations for this facility based on terms and conditions of their members contracts We have informed [redacted] that she needs to provide a 30-day written request to cancel her membership and her account must remain current in order to cancel Mrs [redacted] 's cancellation request was received in our office on July 25, and she needed to pay her August 1st payment to fulfill her contractual obligation [redacted] did pay her account as agreed and her account is now canceled
Initial Business Response / [redacted] (1000, 6, 2015/12/07) */ We have advised Mr& Mrs [redacted] the appropriate procedures to cancel per medical disabilityThey refuse to follow the cancel procedures and simply expect ASF Payment Solutions to cancel a contract without providing any proofThe terms and conditions of the agreement dictate what needs to happen in order to cancelWe also offered the [redacted] 's a buyout of their agreements, per the terms and conditionsThey refused that option as wellAlso, I did listen to the conversation that the [redacted] 's had with my employee Mr [redacted] At no time did he say that he is here to make them payHe also did not state that he found it offensive that they would seek to cancelMr [redacted] did express that he was offended when Mrs [redacted] continued to tell him he didn't have any common sense I would strongly urge Mr& Mrs [redacted] to review the membership agreements they have with [redacted] and follow the cancellation terms in order to cancel their memberships Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) As ASF has strongly urged in their response, we have discussed our situation with [redacted] as they are the actual provider of the services contracted [redacted] is fully understanding of our situation and has agreed to terminate our contract with themASF is a service provider to [redacted] and not a principal (financial guarantor, lending entity) to the customer - vendor relationshipFurther, ASF representatives stated that under our circumstances, we would need to submit medical information for each family member receiving services from [redacted] indicating a 100% disabled rating of which they would not be qualified to receive under HIPPA regulations
Initial Business Response / [redacted] (1000, 6, 2015/12/24) */ Ms [redacted] was advised she needed to give a 60-day written notice to cancelShe was not told to wait two monthsBeyond that, I understand what her initial intent was and I have canceled the accountThere are nor further payments duesI have also sent a letter confirming the cancellation Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though I do not agree with what they stated in their response, I do believe they have people working for them that are not representing the company well
[redacted] did not close They actually moved miles from the original location to a new and improved location at [redacted] ***, [redacted] , [redacted] *** They are still open for business Therefore, Mr [redacted] 's membership will not be canceled nor will be issuing any refund of any kind
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12494856, and find that this resolution is satisfactory to me Sincerely, Tara [redacted]
[redacted] sent a copy of her application to change address with the [redacted] and that is why we could not initially accept it The accepted proof is the actual [redacted] PO confirmation card that is sent to the new address [redacted] never sent that to us However, [redacted] [redacted] contacted us on 5/23/and advised us to go ahead and cancel [redacted] 's membership It is now canceled and we have sent a cancel confirmation letter to her via email
Initial Business Response / [redacted] (1000, 7, 2015/08/19) */ Mr [redacted] called ASF Payment Solutions on 6/16/inquiring about canceling the membership to [redacted] At that time, he was informed that he needed to provide a 30-day written request to cancel, a $cancel fee and all payments that fall within the 30-day notice are due and payableMr [redacted] disputed the cancel fee and that is what we told him we would look intoHowever, that did not mean he didn't have to send the written request to cancelWhen looking into the cancel fee issue for Mr [redacted] , we were informed by [redacted] ATA to refer the [redacted] 's to the facility to discuss that with themMr [redacted] did not send his written request to cancel until 8/6/Because of the 30-day written notice requirement, that means that his 7/and 8/payments are due and payable before we can finalize the cancellationThis is not our decision, this is all based on the cancel terms within the [redacted] 's agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We have been working with Mr [redacted] for a couple weeks regarding his cancellation request We were able to get Mr [redacted] an extension on his September 1st due date so that he could get a copy of his USPS change of address confirmation to us We did receive the Post Office confirmation and his membership will be canceled as soon as the cancellation fee is paid That payment is set to auto-withdraw this week
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Per Mr [redacted] 's request, ASF Payment Solutions will no longer be contacting them regarding Mile High Karate
Ms***'s cancellation was finalized on August 3, and a refund of the August dues was issued on August 4, The membership is now officially canceled
[redacted] signed a year membership agreement with [redacted] *** His 1st month was free and the agreement states he would then pay monthly installments We did receive his request to cancel due to the fact that he moved At that time, we informed him that he needed to provide proof of move, keep the account current and pay a cancel fee of $ Everything we have asked for is outlined in the agreement he signed and agreed to We cannot cancel [redacted] membership until he provides the information we have asked for
[redacted] recently started doing business with ASF Paymant Solutions During the member transfer process, some members that were canceled, were transferred to ASF as active members to be billed Ms [redacted] contacted us on 10/21/and advised us that she had canceled her membership earlier in the yearWe asked if she had proof of the cancellation and asked that she send the proof to us so that we could research her claim She sent us her proof that same day We started our research the next day Unfortunately it took more time than we would expect to receive answers to our research However, we were able to confirm the MsLee's cancellation and canceled the account yesterday We emailed a cancel confirmation this morning I do apologize for any frustrations Ms [redacted] experienced during this process
ASF Payment Solutions originally attempted to withdraw [redacted] Janaury dues on the 4th His bank reported to us that he did not have sufficient funds We did have a conversation with him on January 5th regarding the issueWe asked [redacted] to send us proof that the funds were available when we attempted to deduct the paymentHe refused and in the end we waived the "NSF fee" as a one time courtesy
Complaint: [redacted] I am rejecting this response because: [redacted] shows that I have cancelled and the owner contacted your company in regards to why you are still charging me Sincerely, [redacted]
ASF Payment Solutions and Mr [redacted] have been in communication since he filed a complaint with the Revdex.com With his help, we were able to locate the secondary account that was causing the multiple bank draftsWe will be issuing a refund in the amount of $and his account with ASF has been canceled.We would like to thank Mr [redacted] for his patience and his assistance in helping us resolve this matter for him
Initial Business Response / [redacted] (1000, 6, 2015/10/15) */ Ms [redacted] 's membership was canceled on 10/12/
Initial Business Response / [redacted] */ Ms [redacted] did not meet the distance required to cancel her membership per moveShe then sent ASF a letter from the V.Aregarding her disability that predated her signing up at the gymThe letter from the V.Ais dated December and she signed up at The Pink Physique in October The disability clause states specifically, "if the member becomes totally and permanently disabled during the membership term" the member may then cancel for that reasonMs [redacted] knew of her condition prior to signing up and therefore does not qualify for cancellation per disability Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all the letter was not dated in 2013, if they were not incompetent they could clearly see, the letter is dated for May They are not reading the letter correctly, and are trying to hold me in a contract to a GYM that I no longer useI have never been subjected to such an approach to try to get more and more money from peopleIf the gym does not have a problem with my withdrawal, I do not understand why I am having to batlle with ASF STAFFThey are rude and unprofessional in the way they conduct business, Final Business Response / [redacted] */ He disability rating was raised from 70% to 100% on December 13, according to the letter she sent to usWe cannot cancel due to the fact that she knew what her status was prior to signing up for The Pink Physique in November
The facility Mr [redacted] signed up for is still open and fully operational They moved miles from their original location The State's Attorney's General office is fully aware of what has occurred We are not in any position to cancel Mr [redacted] 's membership
Initial Business Response / [redacted] (1000, 9, 2015/09/16) */ Mr [redacted] signed a membership agreement stating he will pay monthly installments at $a month beginning 8/22/We researched his claim that he canceled with [redacted] within hours [redacted] notified us that Mr [redacted] had not attempted to cancel with themHis term agreement can now only be canceled if he should become permanently disabled or if he moves more than miles from the facilityRegarding Mr [redacted] 's comments about my employee, Ms [redacted] ***- [redacted] ; she has been nothing but professional in her communications with himI would be happy to forward the email string between Mr [redacted] and Ms***- [redacted] tot he Revdex.com for reviewShe replied to him two timesHis accusations that she emails him daily are completely falseAt this point, he is expected to fulfill his commitment to [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already cancelled the membership, within hoursThey are attempting to force payment and extort money from meThe more and more they expose themselves some this the more and more people I am telling this story I cancelled the membershipI'm not paying for itStop trying to fraudulently charge me Final Business Response / [redacted] (4000, 14, 2015/09/30) */ [redacted] states [redacted] did not attempt to cancel his membership within hours of signing itWe do not have any record of a cancel request at ASF Payment Solutions either
ASF Payment Solutions is the payment processor for the location that [redacted] joined We also facilitate the cancellations for this facility based on terms and conditions of their members contracts We have informed [redacted] that she needs to provide a 30-day written request to cancel her membership and her account must remain current in order to cancel Mrs [redacted] 's cancellation request was received in our office on July 25, and she needed to pay her August 1st payment to fulfill her contractual obligation [redacted] did pay her account as agreed and her account is now canceled
Initial Business Response / [redacted] (1000, 6, 2015/12/07) */ We have advised Mr& Mrs [redacted] the appropriate procedures to cancel per medical disabilityThey refuse to follow the cancel procedures and simply expect ASF Payment Solutions to cancel a contract without providing any proofThe terms and conditions of the agreement dictate what needs to happen in order to cancelWe also offered the [redacted] 's a buyout of their agreements, per the terms and conditionsThey refused that option as wellAlso, I did listen to the conversation that the [redacted] 's had with my employee Mr [redacted] At no time did he say that he is here to make them payHe also did not state that he found it offensive that they would seek to cancelMr [redacted] did express that he was offended when Mrs [redacted] continued to tell him he didn't have any common sense I would strongly urge Mr& Mrs [redacted] to review the membership agreements they have with [redacted] and follow the cancellation terms in order to cancel their memberships Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) As ASF has strongly urged in their response, we have discussed our situation with [redacted] as they are the actual provider of the services contracted [redacted] is fully understanding of our situation and has agreed to terminate our contract with themASF is a service provider to [redacted] and not a principal (financial guarantor, lending entity) to the customer - vendor relationshipFurther, ASF representatives stated that under our circumstances, we would need to submit medical information for each family member receiving services from [redacted] indicating a 100% disabled rating of which they would not be qualified to receive under HIPPA regulations
Initial Business Response / [redacted] (1000, 6, 2015/12/24) */ Ms [redacted] was advised she needed to give a 60-day written notice to cancelShe was not told to wait two monthsBeyond that, I understand what her initial intent was and I have canceled the accountThere are nor further payments duesI have also sent a letter confirming the cancellation Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though I do not agree with what they stated in their response, I do believe they have people working for them that are not representing the company well
[redacted] did not close They actually moved miles from the original location to a new and improved location at [redacted] ***, [redacted] , [redacted] *** They are still open for business Therefore, Mr [redacted] 's membership will not be canceled nor will be issuing any refund of any kind
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12494856, and find that this resolution is satisfactory to me Sincerely, Tara [redacted]
[redacted] sent a copy of her application to change address with the [redacted] and that is why we could not initially accept it The accepted proof is the actual [redacted] PO confirmation card that is sent to the new address [redacted] never sent that to us However, [redacted] [redacted] contacted us on 5/23/and advised us to go ahead and cancel [redacted] 's membership It is now canceled and we have sent a cancel confirmation letter to her via email