In response to [redacted]'s complaint, ASF Payment Solutions is the billing provider for [redacted] and we have not sent [redacted] to a collection agency or implied such action would take place.I'm sorry if there is any confusion surrounding her membership with [redacted]. ...
Per her signed contract with this health club, [redacted] agreed to pay 11 monthly payments of $25.00. ASF first contacted [redacted] because we were unsuccessful in drafting her first monthly payment of $25.00 and we briefly spoke to her on September 26th. We also received an email from [redacted] on October 3rd requesting her membership be canceled and if she owed anything to please send a bill. [redacted]'s request to cancel was denied because she did not meet the terms and conditions outlined in her contract and we notified her by email that we could not cancel her agreement.We again spoke to [redacted] on October 30th and we agreed to waive all late fees and manual billing fees because she thought her account was canceled. [redacted] made a payment on her account to bring her account current and she is currently in good standing with her payments on her gym membership.I will be sending [redacted] a copy of her contract with [redacted] in hopes that will clear up any misunderstanding.
Ms. [redacted] first contact with ASF Payment Solutions regarding canceling her membership was on August 1st. At that time, she was informed that the August payment would be deducted as usual and then the account would be canceled. Her August payment rejected and Ms. [redacted] has disputed...
paying ever since. If Ms. [redacted] pays the August payment along with the late fee and manual billing fee, we can finalize her cancellation request.
ASF Payment Solutions is the payment processor for the location that [redacted] joined. We also facilitate the cancellations for this facility based on terms and conditions of their members contracts. We have informed [redacted] that she needs to provide a 30-day written request to...
cancel her membership and her account must remain current in order to cancel. Mrs. [redacted]'s cancellation request was received in our office on July 25, 2017 and she needed to pay her August 1st payment to fulfill her contractual obligation. [redacted] did pay her account as agreed and her account is now canceled.
We appreciate [redacted]'s feedback and we are sorry to hear about the negative experience he encountered when trying to cancel his membership. [redacted] is correct in his account of ASF receiving proof of his move being received on August 31st and his payment drafted from...
his account on September 5th. The reason for the delay in processing his cancellation request was due to the Labor Day weekend and we apologize for the inconvenience. As [redacted] states, we have refunded his payment minus the $50 cancellation fee. What is inaccurate with [redacted]'s complaint is ASF did not come up with "frivolous rules" as the $50 cancellation fee is outlined within his contract with the martial arts school he signed up with. We have sent [redacted] a copy of his contract for his review and we are more than happy to discuss this matter further with [redacted] if he wishes.
My records indicate that we have everything we need to cancel Ms. [redacted]'s membership. We will make sure to send Ms. [redacted] a cancellation confirmation once it is finalized.
Complaint: [redacted]
I am rejecting this response because:[redacted] shows that I have cancelled and the owner contacted your company in regards to why you are still charging me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/08/21) */
I can see how Mr. [redacted] would interpret the buyout clause the way that he has. Add that to our 1st letter stating that he only needed to pay $104.94 to complete his cancellation buyout, it makes sense to accept that amount to finalize his...
cancellation. Mr. [redacted] can call our Customer Service Department at XXX-XXX-XXXX to make the final payment. He can speak with [redacted] at ext. [redacted].
Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they agree to accept the $104.94 to finalize and complete the cancellation.
Initial Business Response /* (1000, 6, 2015/09/17) */
Ms. [redacted] signed her agreement on 8/20/2014. The term started on 8/20/2014 and ends on 9/20/2015. The total term is 13 months and Ms. [redacted] paid 12 payments of $25. The free month was the month she signed the agreement (8/20 through 9/19). ...
ASF Payment Solutions only deducts payments per the terms outlined. We cannot make changes of any kind to the agreement. Ms. [redacted] should be able to obtain a copy of her agreement at the facility. They would have the original on file.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One year contract is for 12 months, not 13. The agreement does not have an end date, which I questioned. I never agreed to make 12 payments. I agreed to make 11...the first payment was free. What the heck to they think FREE means! I have requested copies of signed contract for months now. ASF needs to send me one. And not the 'copy' with 'signature on file'. I want to see my signature on the hard copy. I will continue with my complaint to consumer affairs and write a review on their website as often as I can until I receive my stolen money. And I will file the proper forms with my bank disputing the charges.
Final Business Response /* (4000, 10, 2015/09/30) */
Yes, the first month (August 2014) was free. Her membership ran from August 20, 2014 to September 20, 2015. That is 13 months of membership and she paid for 12 months. Her membership agreement specifically states that she will pay "12" monthly installments. Ms. [redacted] can get a copy of her original contract at Olympus Athletic Club.
ASF Payment Solutions facilitates the cancellation process for the facility this member attends and we are sorry this member has not been able to get this issue resolved. Below is a copied section of the agreement this member signed regarding canceling their agreement. "Documentation...
accepted as proof of move is as follows: 1. a letter from the Post Office verifying permanent move of the buyer 2. a newly issued driver’s license showing the new address in the buyer’s name or 3. a currently dated utility bill showing the new address in the buyer’s name. A member can also exercise a “buy out” option by paying a fee of $350.00." It is difficult to determine whether or not this member has moved the proper distance from the club's location because they haven't provided the proper documentation . Although we can't determine their actual new residence based on a PO Box, we understand their situation with the Post Office and we have agreed to cancel this members agreement and issue the refund they are requesting.
The facility Mr. [redacted] signed up for is still open and fully operational. They moved 4 miles from their original location. The State's Attorney's General office is fully aware of what has occurred. We are not in any position to cancel Mr. [redacted]'s membership.
ASF Payment Solutions originally attempted to withdraw [redacted] Janaury dues on the 4th. His bank reported to us that he did not have sufficient funds. We did have a conversation with him on January 5th regarding the issue. We asked [redacted] to send us proof that the funds were...
available when we attempted to deduct the payment. He refused and in the end we waived the "NSF fee" as a one time courtesy.
Initial Business Response /* (1000, 6, 2015/07/29) */
Ms. [redacted] was never deceived. Since her first inquiry in December 2014, she was always told that a 90-day written notice was necessary to cancel. Why does she feel that the 90-day written notice would not apply now? We did not receive her...
written request to cancel until April 30, 2015, which would dictate that the following monthly dues would need to be paid because they fall within the 90-day notice period; May 2, 2015, June 2, 2015 & July 2, 2015 dues.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is incorrect. I was in fact deceived because ASF Payment solutions said I would need a 90 day written notice to cancel OR a proof that my address had changed. Since I was unsure of when we would be moving, I wanted to wait until I could provide proof that my address had changed. I moved to a different city at the beginning of May but was then told that my proof of address change was not sufficient.
Again, I will pay the cancellation fee, but I will not pay for 3 months of a service that I did not and could not use; especially after submitting what I was led to believe would be sufficient for cancelling.
Final Business Response /* (4000, 10, 2015/08/19) */
The fact of the matter is, Ms. [redacted] was informed from the very beginning that a 90-day written notice to cancel was required. There was never any question about that. The cancel process cannot start without the actual "request to cancel". Ms. [redacted] did not send a written request to cancel until 4/30/15. At this point, we have returned the account to [redacted] due to non-payment. I would suggest she contact the facility to discuss this matter further.
Ms. [redacted] initially wanted to cancel her automatic-renewal, but then notified us that she did not want it canceled. Her membership automatically renewed after that. On 11/4/15 Ms. [redacted] sent us a request to cancel. We notified her at that time that she needed to pay November on its due date to...
finalize the cancellation. She did not pay on the November payment and did not contact us again until December 16, 2015. At that point, the December payment became due because she did not fulfill the initial requirement. Ms. [redacted]'s membership is now canceled. However, she did pay the January dues and a late charge, which she should not have paid. We have refunded January ($29) and we are in the process of refunding the late charge she paid ($18).
Ms. [redacted] initially started her cancel process in July. She was initially denied the cancellation because the physician's letter did not have the proper verbiage for s to proceed. Ms. [redacted] did get an updated physician's letter that was valid so that we could proceed with her cancel...
request. Ms. [redacted] has been told all along that the June & July payments did have to be paid in order for us to finalize the cancellation. All membership accounts have to be paid current before the cancellation can be finalized. There are no exceptions...
Initial Business Response /* (1000, 5, 2015/12/04) */
The last payment that ASF Payment Solutions processed was on 10/30/15. Mr. [redacted] was assured that he would not be due for his November payment, which would have been due on 11/30/15, and that assurance was kept. Mr. [redacted]'s membership has...
been canceled.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are thousands of complaints against this business all over the Internet over there disreputable business practices and billing practices, if you don't believe me just do a search for them and you will see that I'm not the only one with problems with this company as they have a long history of this kind of thing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr. [redacted] called us on September 22, 2016 to cancel his membership with Fit 4 You. He was advised that a 30-day written request to cancel was required and was given an email address to send it to. He was also advised that as long as we received his request to cancel prior to September 30th,...
he would not be due any payments beyond September. We did receive his request to cancel on September 22, 2016. In the request to cancel, he also revoked ASF's authorization to deduct payments automatically. He was sent a letter, via email, advising him that he needed to pay the payment that was due on September 30th to complete the cancellation. Mr. [redacted] then called us on September 26, 2016 to clarification on the statement he had received and was advised to go ahead and pay the September.payment online. Mr. [redacted] never paid the September payment and therefore, the membership remained open. We sent him a cancellation denial letter on October 21, 2016. On November 2, 2016, we received a check for the September payment but, because his cancellation was denied, he would then have to pay September and October to meet the cancellation requirements. Mr. [redacted] wife called us on November 10, 2016 and advised us they were going to stop payment on the check Mr. [redacted] sent us earlier. We did not attempt to cash that check and proceeded to shred it. Because Mr. [redacted] refused to pay the required payments to finalize his cancel request, the membership remained open. At this time the membership account is no longer active with ASF Payment Solutions, as we have returned it to Fit 4 You due to non-payment.
In response to [redacted]'s complaint, ASF Payment Solutions is the billing provider for [redacted] and we have not sent [redacted] to a collection agency or implied such action would take place.I'm sorry if there is any confusion surrounding her membership with [redacted]. ...
Per her signed contract with this health club, [redacted] agreed to pay 11 monthly payments of $25.00. ASF first contacted [redacted] because we were unsuccessful in drafting her first monthly payment of $25.00 and we briefly spoke to her on September 26th. We also received an email from [redacted] on October 3rd requesting her membership be canceled and if she owed anything to please send a bill. [redacted]'s request to cancel was denied because she did not meet the terms and conditions outlined in her contract and we notified her by email that we could not cancel her agreement.We again spoke to [redacted] on October 30th and we agreed to waive all late fees and manual billing fees because she thought her account was canceled. [redacted] made a payment on her account to bring her account current and she is currently in good standing with her payments on her gym membership.I will be sending [redacted] a copy of her contract with [redacted] in hopes that will clear up any misunderstanding.
Ms. [redacted] first contact with ASF Payment Solutions regarding canceling her membership was on August 1st. At that time, she was informed that the August payment would be deducted as usual and then the account would be canceled. Her August payment rejected and Ms. [redacted] has disputed...
paying ever since. If Ms. [redacted] pays the August payment along with the late fee and manual billing fee, we can finalize her cancellation request.
ASF Payment Solutions is the payment processor for the location that [redacted] joined. We also facilitate the cancellations for this facility based on terms and conditions of their members contracts. We have informed [redacted] that she needs to provide a 30-day written request to...
cancel her membership and her account must remain current in order to cancel. Mrs. [redacted]'s cancellation request was received in our office on July 25, 2017 and she needed to pay her August 1st payment to fulfill her contractual obligation. [redacted] did pay her account as agreed and her account is now canceled.
We appreciate [redacted]'s feedback and we are sorry to hear about the negative experience he encountered when trying to cancel his membership. [redacted] is correct in his account of ASF receiving proof of his move being received on August 31st and his payment drafted from...
his account on September 5th. The reason for the delay in processing his cancellation request was due to the Labor Day weekend and we apologize for the inconvenience. As [redacted] states, we have refunded his payment minus the $50 cancellation fee. What is inaccurate with [redacted]'s complaint is ASF did not come up with "frivolous rules" as the $50 cancellation fee is outlined within his contract with the martial arts school he signed up with. We have sent [redacted] a copy of his contract for his review and we are more than happy to discuss this matter further with [redacted] if he wishes.
My records indicate that we have everything we need to cancel Ms. [redacted]'s membership. We will make sure to send Ms. [redacted] a cancellation confirmation once it is finalized.
Complaint: [redacted]
I am rejecting this response because:[redacted] shows that I have cancelled and the owner contacted your company in regards to why you are still charging me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/08/21) */
I can see how Mr. [redacted] would interpret the buyout clause the way that he has. Add that to our 1st letter stating that he only needed to pay $104.94 to complete his cancellation buyout, it makes sense to accept that amount to finalize his...
cancellation. Mr. [redacted] can call our Customer Service Department at XXX-XXX-XXXX to make the final payment. He can speak with [redacted] at ext. [redacted].
Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they agree to accept the $104.94 to finalize and complete the cancellation.
Initial Business Response /* (1000, 6, 2015/09/17) */
Ms. [redacted] signed her agreement on 8/20/2014. The term started on 8/20/2014 and ends on 9/20/2015. The total term is 13 months and Ms. [redacted] paid 12 payments of $25. The free month was the month she signed the agreement (8/20 through 9/19). ...
ASF Payment Solutions only deducts payments per the terms outlined. We cannot make changes of any kind to the agreement. Ms. [redacted] should be able to obtain a copy of her agreement at the facility. They would have the original on file.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One year contract is for 12 months, not 13. The agreement does not have an end date, which I questioned. I never agreed to make 12 payments. I agreed to make 11...the first payment was free. What the heck to they think FREE means! I have requested copies of signed contract for months now. ASF needs to send me one. And not the 'copy' with 'signature on file'. I want to see my signature on the hard copy. I will continue with my complaint to consumer affairs and write a review on their website as often as I can until I receive my stolen money. And I will file the proper forms with my bank disputing the charges.
Final Business Response /* (4000, 10, 2015/09/30) */
Yes, the first month (August 2014) was free. Her membership ran from August 20, 2014 to September 20, 2015. That is 13 months of membership and she paid for 12 months. Her membership agreement specifically states that she will pay "12" monthly installments. Ms. [redacted] can get a copy of her original contract at Olympus Athletic Club.
ASF Payment Solutions facilitates the cancellation process for the facility this member attends and we are sorry this member has not been able to get this issue resolved. Below is a copied section of the agreement this member signed regarding canceling their agreement. "Documentation...
accepted as proof of move is as follows: 1. a letter from the Post Office verifying permanent move of the buyer 2. a newly issued driver’s license showing the new address in the buyer’s name or 3. a currently dated utility bill showing the new address in the buyer’s name. A member can also exercise a “buy out” option by paying a fee of $350.00." It is difficult to determine whether or not this member has moved the proper distance from the club's location because they haven't provided the proper documentation . Although we can't determine their actual new residence based on a PO Box, we understand their situation with the Post Office and we have agreed to cancel this members agreement and issue the refund they are requesting.
Initial Business Response /* (1000, 6, 2015/10/15) */
Ms. [redacted]'s membership was canceled on 10/12/15.
The facility Mr. [redacted] signed up for is still open and fully operational. They moved 4 miles from their original location. The State's Attorney's General office is fully aware of what has occurred. We are not in any position to cancel Mr. [redacted]'s membership.
ASF Payment Solutions originally attempted to withdraw [redacted] Janaury dues on the 4th. His bank reported to us that he did not have sufficient funds. We did have a conversation with him on January 5th regarding the issue. We asked [redacted] to send us proof that the funds were...
available when we attempted to deduct the payment. He refused and in the end we waived the "NSF fee" as a one time courtesy.
Initial Business Response /* (1000, 6, 2015/07/29) */
Ms. [redacted] was never deceived. Since her first inquiry in December 2014, she was always told that a 90-day written notice was necessary to cancel. Why does she feel that the 90-day written notice would not apply now? We did not receive her...
written request to cancel until April 30, 2015, which would dictate that the following monthly dues would need to be paid because they fall within the 90-day notice period; May 2, 2015, June 2, 2015 & July 2, 2015 dues.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is incorrect. I was in fact deceived because ASF Payment solutions said I would need a 90 day written notice to cancel OR a proof that my address had changed. Since I was unsure of when we would be moving, I wanted to wait until I could provide proof that my address had changed. I moved to a different city at the beginning of May but was then told that my proof of address change was not sufficient.
Again, I will pay the cancellation fee, but I will not pay for 3 months of a service that I did not and could not use; especially after submitting what I was led to believe would be sufficient for cancelling.
Final Business Response /* (4000, 10, 2015/08/19) */
The fact of the matter is, Ms. [redacted] was informed from the very beginning that a 90-day written notice to cancel was required. There was never any question about that. The cancel process cannot start without the actual "request to cancel". Ms. [redacted] did not send a written request to cancel until 4/30/15. At this point, we have returned the account to [redacted] due to non-payment. I would suggest she contact the facility to discuss this matter further.
Ms. [redacted] initially wanted to cancel her automatic-renewal, but then notified us that she did not want it canceled. Her membership automatically renewed after that. On 11/4/15 Ms. [redacted] sent us a request to cancel. We notified her at that time that she needed to pay November on its due date to...
finalize the cancellation. She did not pay on the November payment and did not contact us again until December 16, 2015. At that point, the December payment became due because she did not fulfill the initial requirement. Ms. [redacted]'s membership is now canceled. However, she did pay the January dues and a late charge, which she should not have paid. We have refunded January ($29) and we are in the process of refunding the late charge she paid ($18).
Ms. [redacted] initially started her cancel process in July. She was initially denied the cancellation because the physician's letter did not have the proper verbiage for s to proceed. Ms. [redacted] did get an updated physician's letter that was valid so that we could proceed with her cancel...
request. Ms. [redacted] has been told all along that the June & July payments did have to be paid in order for us to finalize the cancellation. All membership accounts have to be paid current before the cancellation can be finalized. There are no exceptions...
Initial Business Response /* (1000, 5, 2015/12/04) */
The last payment that ASF Payment Solutions processed was on 10/30/15. Mr. [redacted] was assured that he would not be due for his November payment, which would have been due on 11/30/15, and that assurance was kept. Mr. [redacted]'s membership has...
been canceled.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are thousands of complaints against this business all over the Internet over there disreputable business practices and billing practices, if you don't believe me just do a search for them and you will see that I'm not the only one with problems with this company as they have a long history of this kind of thing
We have refunded everything that we can. The membership is canceled as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr. [redacted] called us on September 22, 2016 to cancel his membership with Fit 4 You. He was advised that a 30-day written request to cancel was required and was given an email address to send it to. He was also advised that as long as we received his request to cancel prior to September 30th,...
he would not be due any payments beyond September. We did receive his request to cancel on September 22, 2016. In the request to cancel, he also revoked ASF's authorization to deduct payments automatically. He was sent a letter, via email, advising him that he needed to pay the payment that was due on September 30th to complete the cancellation. Mr. [redacted] then called us on September 26, 2016 to clarification on the statement he had received and was advised to go ahead and pay the September.payment online. Mr. [redacted] never paid the September payment and therefore, the membership remained open. We sent him a cancellation denial letter on October 21, 2016. On November 2, 2016, we received a check for the September payment but, because his cancellation was denied, he would then have to pay September and October to meet the cancellation requirements. Mr. [redacted] wife called us on November 10, 2016 and advised us they were going to stop payment on the check Mr. [redacted] sent us earlier. We did not attempt to cash that check and proceeded to shred it. Because Mr. [redacted] refused to pay the required payments to finalize his cancel request, the membership remained open. At this time the membership account is no longer active with ASF Payment Solutions, as we have returned it to Fit 4 You due to non-payment.
All cancellation terms apply to the person that is utilizing the membership. That is the "member".